ComplaintsforBilt Technologies, Inc.
Incentive Programs
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The Bilt app and website is not allowing me to book flights with an infant in seat. I can only book flights with adults and it doesn't allow me to change this later.Business response
05/09/2024
Bilt support has reached out to the member directly to further assist.Initial Complaint
04/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
My experience with Bilt has been nothing short of miserable. 1.As a member for almost 2 years, they questioned my LEASE and rental agreement that was already confirmed and established, causing paused payments on my account ****** over drafted my account 2x due to their app glitching and miscommunicating the accurate balance. This caused my bank payment account to overdraft and incur fees. TWICE 3.On this issue with overdrafts and calling to explain what happened, their agent told me that I would be getting a check in the mail and it was impossible to expedite even though you are PERFECTLY capable of expediting a check via fed ex. 4.I waited 30 days and still have not received a check, I called back last week and was assured I would get it by 4/6 5.It is now 4/12 and I called back today only to be put on hold after the man I first spoke with was confused as to why there was an issue with my check being received. I was on hold for 40 MINUTES. 6.I then got transferred to AgentID PG2 who informed me that there was an error on THEIR part and that the request was submitted accurately, and someone in the payments department never approved the payment. And because the approval never happened, it voided the request. 7.With this error being confirmed, I was then informed that it IS possible to request an expedited check. She can put the request in, but cant possibly confirm if this will actually happen or not because it was an internal error It was an internal error 3 issues ago. I am INFURIATED. I am livid beyond wordsBusiness response
04/24/2024
Bilt support is reaching out to the member directly to further assist.Customer response
04/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
Initial Complaint
04/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Bilt app has engaged in deceptive practices multiple times. They engage in consumer fraud, false advertising and non stop breaches of contract.They falsely send emails saying your items have been shipped with a **** tracking number. Almost a month goes by and no updates on tracking and then i get told a bilt supervisor, ******** will call me. This liar never calls, hides behind emails promising to resend the items and never does. She is an absolutely unprofessional horrible person and should be fired for being a director who has no customer service skills or ethicsBusiness response
04/15/2024
We confirmed with the member directly that the orders were shipped out to them, the points used were refunded, and courtesy points were added to their account for the inconvenience.Customer response
04/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
They never shipped the items. Also "points" does not handle false advertising. This company has violated several state and federal laws. This will now go to the attorney general and lawsuits since they want to lie about shipping items and engage in deceptive practices
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
Business response
04/26/2024
Bilt Support can confirm that the orders were sent out. If you want to email us directly at ***********************, we will be happy to provide the associated tracking information.Initial Complaint
04/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Date of Incident: 4/10/24 Time of Incident: 1:24 pm Details of the Incident:On the date mentioned above, I received an email from Bilt that was both unexpected and concerning. The email implied that there was suspicious activity or misconduct associated with my Bilt Rewards Membership and Points balance, suggesting potential legal repercussions. This was particularly alarming as my account has been dormant for over a year due to previous unresolved fraud incidents.The exact wording in the email was, "We have reason to believe that behavior on your account demonstrates an intent to engage in sustained misconduct and wrongdoing in connection to the program." Receiving such an accusation without any recent activity on my account or further clarification from Bilt is distressing and unacceptable.Following this, ****'s attempt to address the issue by crediting my account with 250 points (equivalent to approximately $2) was inadequate and did not address the core issue at hand. The gesture did not align with the seriousness of the accusation made in their initial communication.Impact on Consumer:This situation has caused undue stress and concern, particularly given the history of fraud on my account and the lack of engagement with ****'s services for an extended period. The communication from Bilt was not only baseless given my account's inactivity but also lacked sensitivity and appropriate context, exacerbating my distress and diminishing my trust in Bilt.Business response
04/15/2024
Bilt Support email can confirm that the email you received regarding loyalty program misconduct was sent in error, and your account is currently in good standing. We do apologize for the confusion.Customer response
04/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:The message below does nothing to alleviate my concerns about security. I do not use my Bilt card and the 250 points is a slap in the face. My card has fraud twice when I was not using it and now this. I need a better explanation.
"Bilt Support email can confirm that the email you received regarding loyalty program misconduct was sent in error, and your account is currently in good standing. We do apologize for the confusion."
Sincerely,
*************************
Business response
04/26/2024
Again, we apologize for the mistaken email concerning your account status,. As stated, your account is in good standing and are team is ready to help with any issues you may have with your card or if there are previous experiences with fraud, we'd be happy to make sure ***** Fargo resolved this quickly and ensure you feel satisifed there if you want to email us directly at ***********************.Customer response
04/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:Again, this does not adequately explain what happened.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
Initial Complaint
04/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was made a Bilt account without my consent through my apartment complex. I would like my information to be removed from Bilt as I did not consent to having an account made.Business response
04/15/2024
Our team can confirm that a Bilt Rewards account was not created under your email as a result of this error. You do not have an active Bilt Rewards account with us and you'll no longer receive further communications from us unless you decide to create an account with us in the future.Initial Complaint
04/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am a victim of identity theft. I've noticed unauthorized transactions and suspicious activities linked to my identity. I've filed a police report, but I need assistance in resolving this issue. I hope to recover my financial losses, clear my name, and request your help in removing this account from my credit report. Please help meinthismatter. --------- BILT TECH 11/18/2021 ************** ----------Business response
04/15/2024
Our team is speaking with the member directly to further assist.Initial Complaint
04/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Horrendous customer service from **** Rewards. Starting back on 3/3, ****, who is handling one of my complaints via email did not seem to comprehend my complaint after more than a week of back and forth. I will attach the email chat from **** and your BILT day terms and conditions defining Rent Day as the date the transaction was made. I tried calling BILT customer service at both *********************** to discuss repeated issues with rent day points. There, was no option to get to customer service. Even when I pressed 0, Your system took that as an acknowledgment to send me a text message that I did NOT authorize. I want to be clear you did eventually give me the points I deserved for March, I'm still waiting on April. What I'm saying is you are not addressing the root cause. Every month I have to go through this where I escalate my situation and it takes a long time to investigate.**** three times in this email made quite clear that your system is looking at when a transaction posts not when it is made. Yet your terms and conditions say Rent Day, is considered the day the charges made, on the first of the month.Worse yet, ******, a supervisor claimed he'd look into the issue. Never received a response. The issue was never fixed. Beginning of April and the same issue occurs again. Clear the root cause was never resolved.Business response
04/05/2024
Our team has been actively working with Mastercard on the timing of these particular transactions. Currently the merchant submits the transactions to Mastercard at 8am EST the following day. This submission delays the clearing / posting and thus point awardance to your account [and the bonus!]. We've added the points for any discrepancy as a courtesy for the month of April.Customer response
04/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Initial Complaint
03/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On the night of March 20th, at approximately 11:30 PM, an inadvertent action led to the initiation of a transfer of ****** Bilt Rewards points to my American Airlines account in the form of AAdvantage Miles. ********* the transfer's initiation, I promptly received an email from Bilt Rewards confirming the transaction, along with an invitation saying, If you have any questions, or think this was done in error, please let us know at [email protected] swiftly, I reached out to their support team, only to be informed that the transfer, once initiated, could not be halted, despite being incomplete.Subsequently, I contacted American Airlines to explore options for intercepting the transfer before its completion. Surprisingly, they expressed disbelief at Bilt Rewards' stance, noting that other credit card companies typically offer ways to cancel transactions to prevent such transfers prior to completely processing. American Airlines also clarified that once the balance is transferred to my AAdvantage account, retrieval of points back to my Bilt account would no longer be feasible.Returning to Bilt Rewards with this information yielded little recourse, as they maintained their stance of non-interference. It's worth noting that the ****** points in question were accrued through a spending of $****** on the credit card, contributing significantly to my accumulation of nearly ****** points and attainment of Gold Status, the second highest status on the card.I had already booked my flights for my trip through Bilt's travel portal prior to this issue occuring, ensuring continued patronage. The ****** miles in my American Airlines account hold no value for me, as my limited travel opportunities render their expiration inevitablea considerable loss equating to roughly $300 worth of points rendered unusable.Business response
03/29/2024
Bilt Support unable to reverse any points after they have been transferred. Unfortunately, once points are transferred, they are no longer Bilt points, and they are subject to the Terms and Conditions of our partners specific program.Initial Complaint
02/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
12/3/23 BILT systems processed a duplicate rent payment in the amount of ******* since December I have been submitting letters of correspondence from my financial Institute to both BILT and my apartment complex *********** regarding proof of payment through my financial institution and showing amount withdrawn and paid towards built. However, for some reason there was a dispute from built to MasterCard and BILT is refusing to contact MasterCard for funds. I have provided all of the documentation requested regarding my payment being processed through financial institute. The issue has been ongoing since December built is denying the payment has been received from MasterCard/my financial Institute and refuses to reach out to MasterCard to coordinate payment information or clarification on payment, resulting in my apartment complex threatening me with verbal eviction because BILT indicates they have not received payment when letters of correspondence from my financial Institute have already been provided showing that payment has been processed and debited from my financial institution. please help me get this issue resolved as my apartment complex is threatening eviction due to the third-party ****** BILT not corresponding with MasterCard regarding payment.Business response
02/22/2024
Bilt Support is reaching out to the member directly to resolve this.Customer response
02/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
BILT is still stating they have not received payment however financial institution and I have provided posted payment proof. They are referring me back to my financial institute to have them make payment again however my bank has already processed the original payment shown in the letter of correspondence.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
Business response
03/12/2024
Bilt received notice that a chargeback was filed for the payment and we followed the process accordinglyInitial Complaint
02/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I am using BiLT app for paying rent as they are collaborating with credit bureau. The app has so many bugs as sometimes it wont process the autopay. Because of this two times my appartment lenders came to home to collect. That is one case. The other case is when we pay the rent twice they will accept it rather than they alerting the customer for the same unit same payment. Because of this i am in shortage of funds for further payments. Same i took it to the bilt support team they are not ready to resolve the issue asap. They are saying they have their own time frames, if that is the case i have my own. As this involves my reputation as it will affect credit points for the missing payments. First they have to restrict the duplicate payment or should give me an alert that i am doing another same payment. I dont know where to file this just want to send it here by seeing others. Ok they are also mentioning some charges to return my money back. How can they do like that?Business response
02/08/2024
We are sorry for the frustration and can confirm that the issue has been resolved.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
68 total complaints in the last 3 years.
44 complaints closed in the last 12 months.