Complaints

This profile includes complaints for NYU Langone Health's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  NYU Langone Health

  550 First Avenue New York, NY 10016

• 

  NYU Langone Health

  111 Broadway New York, NY 10006

• 

  NYU Langone Health

  660 1st Ave Fl 5 New York, NY 10016

• 

  NYU Langone Health

  8714 5th Ave Brooklyn, NY 11209

• 

  NYU Langone Health

  355 W 52nd St New York, NY 10019-6239

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2022

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of service was 12/8/2021 by ********************************* who breached contract by not providing me with ****** Rich ****** procedure "using imaging guidance" which we contracted for and is clearly stated in statements dated 3/02/2022, 6/30/2022 (attached). His office made me prepaid before he rendered procedure. Attached is my Chase credit card statement dated -- for $715.00 on 12/8/2021. ******************** injured me by not using imaging guidance on 12/8/2021, and on same day of service 12/8/2021 ******************** called me on the phone and apologized to me, as did his manager ******, for not providing the contracted procedure and ******************** also verbally offered me full refund $715.00. I then notified my ********** to be expecting a $715.00 refund from ***.I received the attached letter dated 1/16/2022 from my ********** stating that my Chase account was fully credited by ****'s bank for $715.00. However, NYUL then erroneously rebilled me in Mar 2022, then apologized and voided the bill in April 2022. Then I received a bill from CT Tech collections agency and when I disputed, I was told by collections that NYUL withdrew the bill from collections in April 2022. Then NYUL rebilled me in June 2022 the same $715.00. I challenged the bills and collections and received numerous apologies from NYUL Billing, e.g., ************** of ************ on 4/13/2022 and he told me to disregard the erroneous statements for $715.00 for ******************** 12/8/2021 PRP. ****, another billing representative also called me and again apologized and told me to disregard 12/8/2021 bill for $715.00.Attached is a letter dated 8/29/2022 from CT Tech collections again stating clearly that *** had "the above referenced account [for $715.00] has been recalled by our client [***] and closed from collections." However, *** has once again erroneously rebilled me on 12/5/2022. I want *** to stop harassing me and fraudulently bill me for same $715.00 transaction their own bank had officially REFUNDED Jan 16, 2022.

  Business Response

  Date: 12/19/2022

  Good afternoon,

   

  We have received and acknowledged your complaint. We are directly following up with the patient to address their concerns.

   

  
  Thank you,
  NYU Langone Health
  **** *** ******
  ******* ** *****
  ***** *******************
  *** *******************
  ***** ** ** *** *** *** **************

  Customer Answer

  Date: 12/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  *** gave a generic auto vague nonspecific response that addressed nothing in my complaint. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ** ****
  
  
  
  
   
  

  Business Response

  Date: 04/04/2023

  Good morning, 

  We have received and acknowledged your complaint. We are directly following up with the patient to address their concerns.

   

  
  Thank you,

  
  *** ******* ******
  **** *** ******
  ******* ** *****
  ***** *******************
  *** *******************
  ***** ** ** *** *** *** **************

  Customer Answer

  Date: 04/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]I have not received any reply from the business. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ** ****
  
  
  
  
   
  

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan. 31, 2022 I met with a specialist at this location. When they sent me the bill, the Provider was noted "as out-of-network." I contacted doctor, my insurance company, as well as *** Langone billing and told them that the provider was in-network. They indicated he was not. I went ahead and paid the bill for $560 in full, but after seeing same specialist a few times after and being charged as in-network, I knew a mistake in billing was made. It took until *** for *** billing **** to realize and admit to me they had made a mistake and they used the "individual" tax id # for Provider, instead of the "universal" tax id, and that is why my insurance processed it as out-of-network. I have since been trying to get them to re-submit the claim to BlueCross Shield so claim can be re-processed and *** can reimburse me for the $560 I had paid them. I have gotten nowhere. I have been issued numerous reference #s and every person I speak with tells me they need 30 day to have the claim resubmitted and processed. I talked to a supervisor at *** Billing about 3 weeks ago and she has not been able to help resolve the issue. I called again on December 7 and December 8 and asked to speak to ******* the supervisor again. I have been told she would call me back, but did not get any callback. I'm frustrated and feel should not take this long for them to rectify a mistake they made. I have been given the runaround and feel they have no urgency in helping me since they have my money. I would really appreciate your assistance in helping me get this resolved.

  Business Response

  Date: 12/15/2022

  Hello,

   

  We have received and acknowledged your complaint. We are directly following up with the patient to address their concerns.

   

  Thank you,
  NYU Langone Health
  P.O. ***************************************
  Phone Number:************
  Fax Number:************
  Visit ** on the web at: **************

  Customer Answer

  Date: 12/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************************
  
  
  
   
  
  

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called three times ************ to make an appointment. No one answers. Left a message, no one returned it. The recorded message repeatedly insists that appointments can be made online; not so, the only option online or via the app is to call ************.

  Business Response

  Date: 12/09/2022

  Patients complaint was reviewed.  Patient will be contacted with the outcome of the review.

  Customer Answer

  Date: 12/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Because "we will review your complaint" is not an answer. As I write this, I haven't heard of them. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Customer Answer

  Date: 12/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  [Your Answer Here]
  
   This is not true. I called to make an appointment and was told someone from the doctor s office would call in 24 to 48 hours to formalize. Noone ever called. Ive been waiting for this call 13 days
  
   
  
   
  
   
  
  In order for the BBB to appropriately process your response, you MUST answer the question above.
  
  
  Sincerely,
  
  ***** *********
  

  Business Response

  Date: 01/10/2023

  Good Day, 

  We have received and acknowledged your complaint. We are directly following up with the patient to address their concerns.

  
  Thank you,
  NYU Langone Health
  **** ***************************************
  ***** *******************
  *** *******************
  ***** ** ** *** *** *** **************

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/21/2022, appointment with ****************************************I signed in and told the front desk that I had new insurance - *************** Health I was told that ******** did not cover gynecological visits and that I would have to sign a letter which indicated I would pay out of pocket or I would not see dr. I called ******** and they said that they do cover visits. Went in to see the doctor who had been informed that the front desk was loud/rude and that it was heard by all. I asked the doctor if she accepted ******** and she said "yes, but ******** does not pay and we will bill $440.00. I told her that ******** said they do cover. During the examination, I asked for a pap smear to be done. The doctor said ******** would not pay and I would be responsible. The doctor's ****** billed ******** for: 1.Cervical or vaginal cancer screening; pelvis and clinical breast examination (********) $191.00 Service approved $48.52 pd *** patient may be billed:$0.00 2.Screening pap smear; obtaining, preparing and conveyance of cervical or vaginal smear to lab (Q0091-GA)$246.00. Service appd $52.38 pd *** patient may be billed:$0.00 Doctor's ****** then billed ******** for: (3) Initial new patient preventive medicine evaluation F (40 64 years) (*****)******** did not approve b/c it was NOT billed with a ******** code, nor was it billed correctly-age 40 -64 NOT correct ******** said that call *** b/c 1 - ****************** accepts ******** and the 2 services were paid 2- If the ****** wanted to bill additional services, they must use a ******** code and use the correct age, etc.and that was why the service had been denied.I called billing, they agreed, but no change made. I have called more than 8 times and spoken with 4 supervisors. All say they will make the change, but the doctor's ****** says that is the way they bill and no change made.The $200.00 charge has been sent to collection even though I called 8 times over a 4 month period.

  Business Response

  Date: 11/30/2022

  Good morning, 

   

  We have received and acknowledged your complaint. We are directly following up with the patient to address their concerns.

   

  
  Thank you,
  NYU Langone Health
  **** ***************************************
  ***** *******************
  *** *******************
  ***** ** ** *** *** *** **************

• Initial Complaint

  Date:10/06/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called *** for a discount on my medical services (mid October) and they said they would get back to me. I was actively paying the debt ($100 per month) and had already paid $200 of a $500 bill when I asked for the discount. I didn't hear back from *** at all, but checked my account and saw less so I was like great a discount. I planned to just make the last 2 payments in October, but I got a notice saying that the 73 dollars discount was no discount ... they sent me to collections! Both services were done on the same day, so when I called the customer service agent said that I must have missed the calls and gotten 3 bills. I said no because wouldn't the $300 be in collections if I got 3 bills because each bill includes both. Apparently my non-discounted prices (regular bill) was a discount, which is ridiculous because who has $500 laying around. Then the second issue I had is she said that it was sent to collections because even tho I made a payment the month it was sent into collections of $100 (made a payment on the September 5) and it was sent into collections on the 20th of the same month, somehow I'm supposed to call for a payment plan because there is no option on the website for it. Normally a hospital works with their patients because they want them to pay something even if they can't pay it all but I won't be going here again, they don't care if you can't afford it even if you are paying. Financially I cannot afford **** in medical bills (I have another bill for 892 that I haven't been sent yet and yes I will be calling for a discount because I cannot afford 892 ... who can in expensive a** ***) but *** probably thinks maybe I shouldn't get sick because obviously I'm the issue.

  Business Response

  Date: 10/10/2022

  Good morning,

   

  We have received and acknowledged your complaint. We are directly following up with the patient to address their concerns.

   

  
  Thank you,
  NYU Langone Health
  **** ***************************************
  ***** *******************
  *** *******************
  ***** ** ** *** *** *** **************

  Customer Answer

  Date: 10/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************