Complaints

This profile includes complaints for New York-Presbyterian Hospital's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  New York-Presbyterian Hospital

  525 East 68th Street New York, NY 10021

• 

  New York-Presbyterian Hospital

  622 West 168th Street New York, NY 10032

• 

  New York-Presbyterian Hospital

  PO Box 29409 New York, NY 10087-9409

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a claim because I have been made responsible for a $2,014.21 bill from Weill Cornell (WC) due to a processing error made by New York Presbyterian Hospital (NYP). In January 2025, I received a notification from WC that I now owed $2,014.21 that was associated with a claim from October 2022. The triggering of the newly-owed funds was due to an error made by ***. In July of 2022, *** erroneously submitted a claim for $5,425. NYP caught the error, and processed the voiding of the claim in March of 2023 with my then-insurance provider, ************. Because the July 2022 claim was voided, it triggered the new fact that I had no longer satisfied by 2022 deductible, thus now leaving me responsible for $2,014.21. I was not aware of the July claim, and because I was not notified in 2022, let alone in 2023 or 2024, I am now left responsible for a significant financial burden for a mistake that I have no ability to rectify. I have no ability to use in-year FSA funds, and I am no longer a Premera customer. I have tried to get in touch with NYP multiple times, and they have now become completely unresponsive over Email. I have sent Emails on June 4th, June 11th, and July 1st - all of which have gone unresponded to. I feel I have exhausted all of my efforts to rectify this situation, and I think *** needs to take responsibility for the error, the delay in rectifying the error, and the lack of helpful communication in easing my financial and emotional strain.

  Customer Answer

  Date: 07/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *****
  
  
  
   
  
  

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/28 I paid ******* dollars for the hospital fee prior to a procedure that I had at NYP. For some reason, *** also billed my insurance for ********* dollars for the same hospital fee on the same DOS. Aetna covers a total of ****** dollars worth of elective fertility coverage. For this reason, I was encouraged by NYP fertility billing to pay the hospital fee upfront that it would leave more coverage for future cycles. I had a total of 3 fertility procedures with NYP. Because my insurance was inappropriately billed on 9/28, I ended up owing more money out-of-pocket for my procedure on 11/26. I have called NYP billing department multiple times. I initially called **************. I was told that it was a mistake and that the balance on NYP's end was zero and that everything had been fixed with Aetna. I called again when my balance with NYP didn't change. I was told to follow-up with ***** because it was most likely a mistake on their end. Aetna told me that they could not change things on their end and the *** must retract the claim. I called NYP again on the 1/27 and was told that this matter would be escalated and resolved. When I called back on 2/7 (NYP said they would reach back out to me but did not) *** again said it was an issue with *****. When I called Aetna, they informed that *** had not retracted the claim. I have spent months trying to fix this and hours on the phone. I think that since this was not my error, I should not be having to call on my days off and spend hours on the phone acting as a liaison between NYP and Aetna.. I would like *** to reach out to ***** and fix the billing issues and then update my balance with the billing department so that the balance is accurate

  Business Response

  Date: 02/14/2025

  Re Id# #********
  
  This is in response to the above complaint.  On February 13, 2025, Network *********************** communicated with the patient after review of encounter visit account number ************ for services provided at ********-Presbyterian Weill Cornell on service date 09/28/***** per the patient, they advised the encounter for services were incorrectly billed to their insurance carrier, *****. The patient opted to issue payment themselves upfront for the services in order to preserve their available benefits with their insurance carrier. *** reviewed the account and had the ********************** billing department submit a retracted claim on 2/13/25 to the patients insurance carrier as requested. This matter has been addressed to the satisfaction of the patient, as per their request.

  Customer Answer

  Date: 02/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  While the first step has been handled regarding fixing my issue, there are still a number of steps that need to be done before it is completely resolved. I was informed that *** has officially retracted the claim from my insurance carrier. However, I was informed that this action may take up to 30 days to be processed. Once it has been officially processed, NYP still needs to update the amount that I owe them once my insurance has been updated. Currently, I owe extra money to NYP because the originally billed my insurance incorrectly. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *** ******
  
  
  
  
   
  

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I contacted the office of ************************************ at *** on behalf of my husband, who was seen at the ** at ******************* ** Presbyterian and advised to seek care with this Neurosurgeon for a follow-up appointment. He is in extreme pain. The staff scheduled the appt for Monday and then I posed the question of whether they deal with Workers comp, she asked me if I have a claim and I said no, a claim has not been filed. She proceeded to state that she now needs the appt reviewed by mgmt. b/c they don't accept Workers comp claims. I corrected her and told her like I said, we haven't filed a workers comp claim nor was it reported as such at the hospital and I was simple just posing the question. She said she would need to now still check with her mgr, ***** called me back, I called back a second time and was told the appt was cancelled. When I asked why she again presumed about a WC claim which I again indicated we are not pursuing and are using our Aetna coverage. I asked her to escalate the call to a mgr, 2 hours later manager calls, I again reiterate that I need an appt ASAP my husband is in tremendous pain, I told her we are not pursuing a WC claim, she proceeds to tell me she needs to review my call from earlier to see if WC was indicated and did not take my word for it. I again tell her it was only an inquiry and that we dont have a WC claim and she did not take my word for it. I told her I cannot even do business with an office that treats new patients with such disrespect. I feel that we have been discriminated against, merely b/c I posed question about WC and our hispanic last name. This practice needs to review its protocols and train their staff, you cannot run a business based on assumptions and is it even legal to blatantly REFUSE care? What kind of practice are they running. The office is located at: ******************************************************************* The phone number is: **************.

  Business Response

  Date: 03/19/2024

  We have forwarded the BBB inquiry regarding complaint #******** to the appropriate party. This complaint is regarding service at ******** Presbyterian Medical ***** and not hospital billing. ****************** handles hospital billing inquiries only. This complaint was forwarded on 03/19/24 to ***********************, who is the manager of the ******** Presbyterian Medical ***** *********************** who will review and follow up with the patient.

• Initial Complaint

  Date:01/16/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped off my daughter at the hospital located on *********************************************. When I arrive I informed the attendants I had to drop off my daughter who couldnt walk and needed a wheelchair. I took her in the wrong entrance and they asked me to enter in the other entrance. I walked my daughter in ho revived a wheelchair by a nurse on 1/11/24 at 12:15pm noon time. I left my daughter at the hospital as she is 27 years old. I had not been there no more then 10 minutes and their valet parking company issued me a parking ticket. I didnt notice the ticket until I returned to my parking garage because of how they positioned it on my vehicle. I return today as my daughter is being discharged and ask to speak to a supervisor so the ticket could be closed as they said I had been their 18 hours as they left the ticket open to run. The attendant told me oh well and refused to call a supervisor. I asked them to review their cameras to show I was not there more then 10 minutes and they refuse. As their contract runs through the Hospital NYP I was informed to file the complaint on NYP. I need the matter handle correct as this hospital can not contract a parking agency that harasses sick patient. NYP parking contract for their valet service is through SP Corportion baring a DCA license number of *******.

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** Hospital is an outrageous hospital that is occupied by an evil spirit. They misuse the guardianship system in order to deprive me of my freedom and human rights. Therefore, I request that the headquarters of New York-Presbyterian Hospital execute the following and rescue me from the depths of despair and unhappiness. ?Force ***** Hospital to observe ************** Hospital Patients Bill of Rights, because ***** Hospital violates Hospital Patients Bill of Rights severely, as I partially mentioned above. To achieve this requires ***** Hospital to establish a well-designed chain of command in their organization and restructure their staff. ?Trace and punish a demon that exists in ***** Hospital and endeavors to give permanent distress to me by putting me under the guardianship. ?Force ************************* to withdraw the guardianship petition regarding me immediately, because the way that he filed this petition is unlawful, as I mentioned above (unlawful seizure). ?Force ***** Hospital to discharge me and let me go home immediately. I will be able to live in my home under a power of attorney and a health care proxy with home health aide service and help from my trusted friend who lives in the same apartment. No one can interfere with me living in my home. Finally, it should be noted that ***** Hospital has disallowed me to have any visitor since November 6, 2023. This restriction is prohibitive and unbearable. Please remove this restriction.------------------------------------------------------------------------------------------------------------------------NOTE: It is impossible to express my complicated complaint without using 4000 characters. Therefore, I have submitted the entire text of my complaint as a supporting document.

  Business Response

  Date: 11/28/2023

   The BBB inquiry regarding complaint # ******** was forwarded to our ******************************* who have reached out to the patient but was unsuccessful in their attempts. Patient was assisted previously, and an updated letter will be sent to the patient with the contact information that she can reach out to address the concerns that she is currently experiencing. 
  

  Customer Answer

  Date: 12/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I received a letter from the business that says my complaint was forwarded to the appropriate leadership for review and that this process may take up to ***** days. I have to await for their response. In this situation I cannot say that I am satisfied with the business response.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

• Initial Complaint

  Date:10/30/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***-Weill Cornell Medical Center submitted a bill to ***************** **** in the amount of $1354.45 in error for Lesleyne A **** Acc#*******. I submitted my insurance information 3 times already, and clearly the hospital it because it was used 3 times on 2/16/2023 to submit claims. My responsibility was paid fully, see the attached EOB's. I have attached my insurance information and the letter from Network Recovery Services **** Thanks in advance for assistance into this matter. Much appreciated!Thanks,***************

  Business Response

  Date: 11/06/2023

  After a careful review of the account and supporting documents provided, payment was made through a third party and not directly to ***, causing errors in posting to the account.  Reached out to patient's spouse, apologized for the inconvenience and advised the payment was located and posted to the account, there was also an overpayment which will be refunded to patient. 

  Customer Answer

  Date: 11/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been getting nosebleeds for 5 years now but never got it checked out since I was in college (which is of importance since I am young and was taken advantage of). The nosebleeds increased in intensity and frequency and this began to interrupt my daily life. I went to my primary doctor at the ********-Presbyterian Lower Manhattan Hospital, and they referred me IN NETWORK to Weill Cornell Medicine Otolaryngology. When I was checking in for the appointment, the front desk was informed that I was referred IN NETWORK and that I'd be using the SAME INSURANCE. After the doctor examined my nose, they said that a nose cauterization was MEDICALLY NECESSARY since I exhausted all my other options.The doctor then left for 20 minutes to prepare for the procedure, and in those 20 minutes, NO ONE came to explain about any co-payments I would have to make and that my insurance would not cover the procedure (which took 5 minutes). When I went back to the front desk to schedule a follow up appointment and to see if all good was on my part, I was told that I was "all good." Two weeks later, I got a bill for almost $1,500!Stunned, I called my parents to ask them what I should do (again, I just graduated college and have never experienced anything like this before). Here's what they told me - both my mother and father, 2 young and healthy individuals, were charged TENS OF THOUSANDS for medical emergencies. My mother also reminded me that just a few months prior, I was in a different hospital due to a severe flu and Covid combination. After an overnight stay and countless diagnostics, I was ONLY CHARGED $300. The same procedure at a different medical office would be done for much cheaper, and they would inform a patient of their explanation of benefits. This was back in May, and despite the many phone calls we made to resolve this, the office calls me every week to threaten me that they're going to put me in collection.

  Business Response

  Date: 08/10/2023

  We have forwarded the BBB inquiry regarding complaint # ******** to the appropriate party. This complaint is for a Physician Bill (Weill Cornell) and not a Hospital Bill (******** Presbyterian). ****************** handles Hospital Billing inquiries only, since we have no access to their accounts.
  This complaint was forwarded to Weill Cornell *************************************** on August 10, 2023 for review and response to the patients complaint. 

  Customer Answer

  Date: 08/16/2023

  I have filed a new complaint against Weill Cornell Medicine Otolaryngology Head and Neck Surgery. 
  Address: **********************************************************;*****

• Initial Complaint

  Date:04/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/25/23, I made an official request for my medical records from the hospital's portal, named Connect. I filled out a form and specified precisely the dates (5/2021 - 10/2022) that pertained to the records I needed. I also reached out to the doctor's ****** within the hospital (*****************************) on 4/19/22 and I still haven't received my full medical records via mail as I requested. Please assist me in obtaining the medical documents that I have a legal right to.Thank you

• Initial Complaint

  Date:01/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON DEC. 7, 2022, I WAS TREATED BY ************************* THE DENTAL DEPARTMENT OF **** PRESBYTERIAN HOSPITAL FOR THE REMOVAL OF A BROKEN DENTAL IMPLANT. ALTHOUGH THE *** PORTION WAS REMOVED, ONLY ***HALF OF THE **** *** WAS REMOVED, LEAVING ME OPEN TO BOTH INFECTION & ADJACENT TOOTH LOSS IF NOT COMPLETED IN A TIMELY MANNER. THOUGH COUNTLESS PHONE CALLS WERE MADE TO SCHEDULE FUTURE APPOINTMENTS, THE HOSPITAL NEGLECTED TO MAKE ANY. UPON COMPLAINING TO ADMINISTRATION, NO HELP WAS RECEIVED!!!!

  Business Response

  Date: 01/24/2023

  Thank you for contacting us. We have forwarded the inquiry regarding complaint #******** to ******** Presbyterian Dental, since we ***************** do not have access to their accounts to facilitate the patient's request. The complaint was forwarded on 1/19/23 to ************** supervisor of ******** Presbyterian ***************** for review, she will reach out to address patient's concern.  

  Customer Answer

  Date: 01/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:09/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Presbyterian to get my dentures done and paid for them to be made. They then said they were going to send the dentist to be made but they were never sent I was waiting too long and told them to cancel the whole thing which they did. I paid upfront $498.50 and because I canceled the order I obviously wanted my money back and they said they would return and send it to the bank in which it would apparently take 1 month. But i have been waiting 6 months and I have yet to receive anything. I went in person and they told me they sent it as well but again I am still waiting.

  Business Response

  Date: 09/12/2022

  Thank you for contacting us. We have forwarded the inquiry regarding complaint #******** to Columbia Dental, since we ***************** do not have access to their accounts to facilitate the patient's request. The complaint was forwarded on 9/12/22 to *********************** ***************************************** with the ************************ at Columbia for review and will address patient's concern.