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Business Profile

Hospital

Mount Sinai Doctors Faculty Practice

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, I had a medical appointment on June 29, 2023 at Mt Sinai--10 Union Square location in ** *** and paid a copay of $30 by MasterCard ending in x**** the day of service. Somehow the creditcard information was not properly captured by Mt Sinai, and they have been sending me bills non-stop for the last seven months. I've sent them proof of payment multiple times--by regular mail at least 10 times, by email 1 time (in September 2023) and spoke to at least 4 different representatives, the last one in December 2023. Every time I speak to someone they assure me the matter is taken care of, but a few weeks later, I get another copy of the bill, which is always marked First Notice, even though the date of service was a while ago. Clearly the billing department is skipping some important step and on my own I can't get through to a person high enough to get this resolved once and for all. I hope you'll be able to get them correct their records and confirm that my patient account has been credited. I'm attaching a copy of the most recent bill and a copy of my credit card statement. Thank you very much.

  • Initial Complaint

    Date:04/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My personal care physician scheduled an appointment for me with ******************************************, as I've been having many sleep issues for the past several months. The earliest appointment available was 8 weeks out. So I took the appointment and figured I'll just deal with my sleep issues until then. Today, April 11th 2023, was the appointment date. I had previously filled out all the questionnaire and paperwork online prior to the appointment. When I got to the appointment today, I checked in and sat for about 10 minutes in the waiting room. Someone from the desk called my name and I went up to speak with them. I was told they did not take my insurance, and if I still want the appointment it would cost me $650.This office has had all of my information for 8 weeks (everything is on **********************) yet, no one bothered to even look at it prior to my arrival. This cost me a whole day off, and I won't be getting any treatment for my sleep disorder, and no immediate solution in sight. Unfortunately, the business of the health industry is at its all time worst. No one cares. No one wants to help. If you're not in healthcare to care about the health of people, get out of the business.

    Customer Answer

    Date: 05/08/2023

    Better Business Bureau:

    At this time, I have not been contacted by Mount Sinai Doctors Faculty Practice regarding complaint ID ********.

    Sincerely,

    *****************************

Mount Sinai Doctors Faculty Practice is NOT a BBB Accredited Business.

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