Reviews

Review Details

• Review fromAlex M

  Date: 10/19/2023

  1 star
  Do not hire this company and do not work for this company. It is a scam. My husband worked for them for 2+ years and they have lied and manipulated him and our family to no end. On top of not getting paid on time/excuses on top of excuses. The company is going under. Just be careful!

• Review fromRachael M

  Date: 09/14/2023

  1 star
  I paid Bikham Healthcare to perform my credentialing in July of 2023. It is now the middle of September. Only 2 applications have been submitted and one of those applications was immediately rejected due to Bikham's mistake. No corrections have been made to that application as of today (Sept 14, 2023). I was already credentialed with another practice earlier this year and thought this process would be a breeze for them since I already had my required documents for the previous practice. Nope. I have just been strung along with false promises and nothing to show for it. They get an F- I would give them zero stars if that was an option.

  Bikham Healthcare

  Date: 04/03/2024

  Hi ******,
  
  Thank you for sharing your feedback with us, and please accept our sincere apologies for any inconvenience experienced.
  
  Upon thorough examination of your account, we confirm that all applications were promptly submitted upon receipt of the necessary documentation from your end. However, we received a request for a refund just four weeks after your initial signup, expressing concerns about the progress of the applications.
  
  In response to your request, we promptly processed a full refund to your satisfaction. It's important to note that, as a third-party service provider, we have limited control over the timelines once the applications are submitted to the payers. While we diligently follow up on your behalf, obtaining approvals typically follows the standard timeframe of ****** days as determined by the payers.
  
  We acknowledge your sense of urgency in this matter, and while we understand your expectations, securing approvals within a four-week timeframe is not feasible given the standard processing timelines.
  
  We remain committed to supporting you in the future for any credentialing needs you may have. We are also more than willing to offer further insights into the typical timelines to ensure clarity and alignment, thus avoiding any potential discrepancies.
  
  Thank you once again for your understanding, and we look forward to serving you in the future.
  

• Review fromScott G

  Date: 09/14/2023

  1 star
  SCAM!! I should have read the reviews first. This company claims to help your business with enrollment into different insurance companies. They charge you a fee for each enrollment. I have paid for help enrolling into 8 insurance plans. Nothing but lies. Everyone I've spoke with has a foriegn accent (India). I suspect their address (**********************************************) is fictitious. The insurance companies have no record of my company applying for in-network status. I have called Bikham multiple times and been promised an immediate call back. Never happens. The Credily software they use has had multiple complaints. It is registered somewhere in **********.

  Bikham Healthcare

  Date: 04/05/2024

  Hello *****,
  
  Thank you for sharing your feedback, and please accept our sincere apologies for any inconvenience caused.
  
  Upon reviewing your account, we have noted that currently, there is one approval on file, and the processing of other insurances is underway. We have made attempts to reach out to you several times to request additional information, but unfortunately, have not been successful. We also received your recent email requesting to stop everything.
  
  While we understand your frustration regarding the delays, it's essential for us to ensure that we submit all required additional information to the payers promptly to avoid any further delays. This commitment is outlined in our agreement as well. Failure to provide information on time can result in rejections and denials from payers, necessitating resubmission of applications, which can consume a significant amount of time.
  
  We would greatly appreciate it if you could share your availability with us via email at ***************************************** We are eager to discuss this matter further and work together to find a resolution that meets your satisfaction.
  
  Thank you for your cooperation, and we look forward to hearing from you soon.
  

  Team Bikham Healthcare

  
  

• Review fromOrlando C

  Date: 08/24/2023

  1 star
  I paid $2,351.25 to this company at the end of June after talking to them on the phone, and they convinced me they were one of the most trustworthy companies in the market to help me with my credentialing process. Immediately, I noticed they were slow to move my applications, and there was a lack of communication from their end with me. I contacted them asking for a return of my money or to change the person they assigned to help me with the process, but they did not change the person helping me with my applications, and they did not return my money either. Every time I log into their portal to see if there is an advance in my applications, I do not see any update. When I call the person assigned to work on my applications, she never answers. I scheduled appointments to talk and meet that person, and my meetings got canceled. It has been two months since I paid this company my money, and the reviews I read online on ****** are completely negative, and everybody has similar complaints. At this point, I acted and contacted my credit card to open a dispute and file a complaint with the Better Business Bureau. I know it is hard for many of us to put our money into third parties, and we want to see professionalism in those companies we trust to help us make our dreams come true. At this point, I contacted my credit card company and opened a dispute regarding the fees paid to this company. I also emailed Bikham Healthcare requesting a full refund of my money.

  Bikham Healthcare

  Date: 04/05/2024

  Hello *******,
  
  Thank you for sharing your feedback, and please accept our sincere apologies for any inconvenience caused.
  
  Upon reviewing your account, we acknowledge your decision not to proceed with our services. In response to your request, we have promptly processed a full refund to your satisfaction.
  
  We want to assure you that our commitment to providing regular communication, timely submission of applications upon receiving necessary documentation, and keeping you informed throughout the process remains steadfast, by the terms outlined in our agreement.
  
  Although we understand your concerns and respect your decision not to proceed further, please know that we are here to assist you in the future whenever you feel comfortable doing business with us. We are committed to serving you whenever you require assistance with credentialing or related matters.
  
  Thank you once again for your understanding, and we look forward to the possibility of working together in the future.
  

  Team Bikham Healthcare

  
  

• Review fromIngrid A

  Date: 08/19/2023

  1 star
  You need to run from this company!!Despite initial doubts triggered by the reviews, I ignored the cautions due to ******'s affability ( A HUGE MISTAKE). They possess zero expertise in credentialing. Although I dislike writing negative feedback, I find it necessary to caution others against squandering their time and resources. My application was returned twice with the same error codes, and their team was clueless about rectifying it. Astonishingly, they claimed that the individual handling my application was their most skilled. However, she struggled to address even the basic query on the application. When I requested a refund, I was promised contact that never materialized until I pursued the bank for reimbursement. Shockingly, they fabricated a tale for the bank, asserting that I was impatient and sought a refund due to my unwillingness to wait for the insurance company to process the application.They are unequivocally a clique of swindlers and fabricators.So I advise anyone considering engaging with this company to RUN and NEVER LOOK BACK!!

  Bikham Healthcare

  Date: 04/05/2024

  Hello ******,
  
  Thank you for sharing your feedback with us, and please accept our sincere apologies for any inconvenience you may have experienced.
  
  Upon thorough review of your account, we have noted your request for a refund, which we have promptly honored by processing a full refund to your satisfaction.
  
  We understand the frustration that can arise from delays in the conclusion of applications. However, it's important to note that we are required to adhere to the instructions provided by the payers and rectify any deficiencies identified in the application process.
  
  Please rest assured that our team comprises experts in navigating the intricacies of both federal and commercial payer systems. If an application is returned due to error codes or information discrepancies, it often depends on the accuracy and completeness of the information provided, particularly pertaining to your specialty and taxonomy.
  
  Thank you once again for your understanding, and we look forward to the possibility of serving you again in the future.
  

  Team Bikham Healthcare

  
  

• Review fromSandra W

  Date: 08/17/2023

  1 star
  Bikham Healthcare claimed they were professionals with a long successful history of helping healthcare professionals gain credentialing needed. What I discovered instead was excuses for why applications were not submitted correctly, followed up on timely and in the end me being credentialed at all after 5 months of waiting! By comparison, I worked in my home state with with another agency and was credentialed within weeks either at no cost or very minimal expense. When I attempted to communicate via email to find out what was going on, I received either excuses that made no sense, exact same responses (cut and paste ) others had received about issues related to their ***** and need for additional time to fix. All nonsense. I did not have these issues with credentials with others! I requested a refund and have been ghosted. This company is a fraud.

  Bikham Healthcare

  Date: 04/05/2024

  Hi ******,
  
  Thank you for sharing your feedback with us, and please accept our sincere apologies for any inconvenience experienced.
  
  Upon reviewing your account, we observed that all applications were actively in progress with the respective payers. However, we received your request to discontinue our services and requested a full refund. We value your satisfaction as our utmost priority, and in accordance with your request, we promptly processed the refund to ensure your complete satisfaction.
  
  At our core, we are committed to fostering long-term professional relationships built on mutual trust and respect. We understand and respect your decision to part ways, as we believe in collaborative partnerships based on mutual comfort and understanding rather than coercive engagements.
  
  Should you require any assistance in the future, please do not hesitate to reach out to us at ***************************************** We are always here and ready to lend our support, and it would be our pleasure to assist you in any way we can.
  

  Thank you,

  Team Bikham Healthcare

  
  

• Review fromIsh S

  Date: 08/06/2023

  1 star
  This company puts out ads as if they are expert in credentialing - They have no idea about Payor enrollment. They claim to have 48 hr application submission. They have not been able to submit application after 6-8 weeks. Nobody responds. The initial conversation is always started by ****** with Bikham healthcare - but their whole operational team is overseas and without any knowledge about medical practice and operations in ***. They were going to issue refund but they Never did. BEWARE OF THEIR SCAM.

• Review fromRobert P

  Date: 07/27/2023

  1 star
  Bikham Healthcare took my $500 under the agreement to assist me in becoming a provider with HMSA and ********** in the *************** in May, of 2022. I had four different account managers in that time and never achieved my goal. In the past four months, I have e mailed the company and repeatedly tried to reach my last account manager to no avail. I have not been able to reach anyone. My goal was to accept health insurance for clients seeking substance use assessments, education and treatment. I will not ever do business with anyone again that does not have a good rating with the Better Business Bureau.

  Bikham Healthcare

  Date: 04/05/2024

  Hello ******,
  
  Thank you for your feedback and please accept our apologies for any inconvenience you've experienced.
  
  After reviewing your account, we have noted that your Provider Relations Specialist has been in regular communication with you and has successfully resolved the issues you were facing.
  
  If there are any remaining matters that require attention or if you have any additional concerns, we encourage you to reach out to us at ****************************************.  We are committed to providing you with the support and assistance needed to address any outstanding issues promptly.
  
  Thank you for your understanding, and we look forward to resolving any outstanding matters to your satisfaction.
  

  Team Bikham Healthcare

• Review fromHugh P

  Date: 06/21/2023

  1 star
  Just reiterating with regards to all the previous reviews and complaints with this organization. They promise the ***** and deliver NOTHING. Absolute paper pushers when it comes to having the necessary links, contacts in acquiring the valued contracts that we are PROMISED to receive in the ***** pitch; thats why they have such a poor rating of an F on the BBB because they cannot deliver on what is Promised. Save the ***************** and be aggressive in getting the contracts yourself.

  Bikham Healthcare

  Date: 04/05/2024

  Hello ****,
  
  Thank you for sharing your feedback with us, and please accept our sincere apologies for any inconvenience experienced.
  
  Upon reviewing your account, we have noted that several approvals are on file, while some applications are still in progress with the payers, and a few have returned as panel closed.
  
  We understand the frustration caused by delays, especially when applications are returned due to network capacity issues. However, please be assured that we are fully committed to offering replacements at no additional cost or waiting to reapply with the same panels as soon as they become available.
  
  Should you encounter any challenges during the process, our dedicated Client Delight team is available to resolve any issues to your satisfaction. We firmly believe in fostering long-term professional relationships and are committed to ensuring a seamless experience for you throughout the process.
  
  Please share your availability with us at ***************************************** and our team will promptly reach out to assist you further.

  Thank you,

  Team Bikham Healthcare

  
  

• Review fromChristina S

  Date: 04/21/2023

  1 star
  I wish I found these reviews before I signed up.. I would give them a -5 stars. They promised something I do not think they can deliver, and took my money and I am just glad I only committed to one panel. I am sorry ************** They also keep asking for my login for CAQH wish seems scammy. I hope they aren't fraudulently billing or setting up stuff, I don't feel comfortable giving them my CAQH login because they are able to access everything because I gave permissions on CAQH. So disappointing.

  Bikham Healthcare

  Date: 04/05/2024

  Hello *********,
  
  Thank you for sharing your feedback, and please accept our sincere apologies for any inconvenience caused.
  
  With over 15 years of experience in this industry, our commitment to serving our clients to the best of our abilities remains unwavering. Transparency is at the core of our ethos, as we believe it fosters trust and avoids potential confusion down the line.
  
  Regarding your concern about our team requesting CAQH logins, we want to assure you that while we understand your discomfort, we never pressure our clients to share their login information with us. Instead, we consistently remind them of the importance of keeping their profiles updated and accurate to prevent any delays in the credentialing process. As part of our verification process for individual providers, we may request access to certain information in CAQH. However, if any provider is uncomfortable sharing login details, we simply ask for a CAQH summary, which serves the same purpose for both parties involved.
  
  It's important to note that we do not access providers' secure portals or make any amendments to their information within those portals. We fully respect the confidentiality and significance of these platforms.
  
  Should you encounter any issues or require further assistance, please don't hesitate to reach out to us at ***************************************** We are dedicated to addressing any concerns you may have and ensuring your satisfaction with our services.
  

  Thank you.

  Team Bikham Healthcare