Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/01/2023 Nextmed charged me $99 for initiating a weight loss program with their company. After hearing from a friend that the company was a scam, I attempted to contact them and not move forward with service. I have sent several emails and made several requests for phone calls from them to no avail. On 1/30/2023 they charged my account an additional $138. I have not received any services or support from NextMed nor have I consented to their program.

  Business Response

  Date: 02/01/2023

  We apologize for the inconvenience it has caused you but please know that we are doing our best to contact you to rectify your concern. We know how important this matter is for you and we would love to resolve it as soon as possible. As per checking, one of our agents have already reached out to you via email. Rest assured, all of your concerns are acknowledged and being taken care of. Kindly check the email regarding this and we will respond promptly to your decision. Thank you and take care!
  
  
  
  

• Initial Complaint

  Date:01/31/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw an advertisement on a website that offered weight loss advice/medication. After reading the positive reviews on their site I signed up for $99 however after they took my money I was informed I would have to drive two hours to a medical facility for testing. That should've been addressed prior to me paying money. I'm not driving two hours to a medical facility. The advertising on their website is false and this needs to be addressed before anyone else gets scammed. For the record I have contacted them four times now telling them how disappointed I was and that I wanted a refund for their unethical advertisement/ethics and I have not gotten anywhere.

  Business Response

  Date: 01/31/2023

  We apologize for the frustration and inconvenience this has caused you. As per checking, one of our agents have already reached out to you via email. Rest assured, all of your concerns are acknowledged and being taken care of. please know that we are doing our best to contact you to rectify your concern. We know how important this matter is for you and we would love to resolve it as soon as possible. Kindly check the email regarding this and we will respond promptly to your reply. Thank you and take care!

  Customer Answer

  Date: 02/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  They finally refunded my money.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:01/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Joined nextmed on 12/3/22( represeteditself as local company in ad)-completed all paperwork, forms on 12/3/22 -followed up with next med on 12/7/22 about using ****** Permante test results-Nextmed accepted them -12/10/22 respond to nextmed inquiry on insurance stated I only had KP -12/20/22 ******** network asked me to comlete forms again requested to be removed from -12/22/23 requested answer from nextmed on status -1/2/23 requested response in writting on when med would be provided -1/2/23 next med stated 2 more weeks ( this is the third time of two more weeks)-1/2/23 requested to be removed from program as had no medication, no answers I have saved all my email documentation and refuse to speak to them via phone anymore

  Business Response

  Date: 02/01/2023

  We apologize for the frustration and inconvenience this experience has caused you that led you to file this complaint. To rectify the situation, we have canceled your subscription with us and sent you a confirmation email for this. Please check it and let us know if you have other concerns or questions that we can assist you.

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $99 for lab work for ozempic as well as A monthly charge. The $99 was charged last Thursday and I have yet to receive my lab work that should have been sent within the hour.

  Business Response

  Date: 01/30/2023

  Hi ***,
  
  We deeply apologize for the confusion and the experience that brought you to place this complaint. We already cancelled your subscription and we already get in touch with you regarding your account with us. Your refund has been processed and it should be reflected on your card in 5 to 10 business days. We wish you nothing but the best in all your future endeavors.

  Customer Answer

  Date: 02/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for NextMed on 11/23/2022 for their GLP-1 Weight Loss Program. I had lab work done but insurance would not cover the plan. I have asked to cancel a number of times but there is no good way to contact this service except through a general contact request on their website. Also, the 'patient portal' is empty of contnet. When someone replies, they want to sign up for a different plan but I've said no to that, and that NO continues to not be heard. I've tried replying by text with no response. I've tried replying to their email address, it bounces back. I'm being charged 138 a month without any services being provided. I recently tried disputing the charge with my credit card company, they responded pretty quick to that to have the charge re-instated. I don't what else to do.

  Business Response

  Date: 01/30/2023

  We apologize for the inconvenience it has caused you but please know that we are doing our best to contact you to rectify your concern. We know how important this matter is for you and we would love to resolve it as soon as possible. One of our representatives already reached out to you via email and text. Kindly check the email regarding this and we will respond promptly to your reply. Thank you and take care!

  Customer Answer

  Date: 02/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  They continue to string me along.  I've told them repeatedly to cancel the plan.  I've attached screen shots of my communication with them showing that I have replied to them and they DO NOT FOLLOW THROUGH.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 02/10/2023

  Hi ******, 

  We apologize for the frustation and inconvenience this has caused you but please know that we are doing our best to contact you to rectify your concern. As per checking, one of our representatives personally handling your situation. Rest assured, all of your concerns are acknowledged and being taken care of. Kindly check the email regarding this and we will respond promptly to your decision. Thank you and take care!

• Initial Complaint

  Date:01/30/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan 21 paid $99 for online medical weightloss program and meds. Blood work ordered and completed. After that Ive had no communication with the company whatsoever. *** attempted several times to call/receive call backs and also emailed for support with no response. I also got enrolled in monthly bills which will raise to $138 next month if I cant cancel before then. I want to cancel services now and get a full refund for services that were never provided.

  Business Response

  Date: 01/30/2023

  We apologize for the inconvenience it has caused you but please know that we are doing our best to contact you to rectify your concern. We know how important this matter is for you and we would love to resolve it as soon as possible. One of our representatives have already reached out to you via email and text. Kindly check the email regarding this and we will respond promptly to your reply. Thank you and take care!
  
  
  
  

  Customer Answer

  Date: 01/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I did receive a voicemail and email from a man named ****** who said he was a manager and would be personally handling my account from this point. He told me the business had sent prior authorization for two meds that I had already checked about and were not covered by my insurance. I then realized that I have no way of contacting ******. He has not responded to my email that was sent last night. And he didnt give me a number to contact either. So what am I to do? I understand these things take time but Im also on a deadline to cancel the monthly subscription if thats what is necessary. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 02/18/2023

  Hi *****,
  
  Hope you are doing fine. We just wanted to apologize to you again for all the inconvenience we've caused you. We would also want to assure you that all your concerns have been taken care of. We already canceled your account with us, you can rest assured that you will not be billed for this moving forward. Again, we apologize, and we thank you for always being patient. May you have a great day.

• Initial Complaint

  Date:01/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up on Jan 2nd and at that time received return emails almost within a hour once I signed up I was told to go get lab work which I did and reported to them on 1/4. Since that time I cannot get responses timely or I get different answers saying its pending approval from my insurance or this last time was told they were behind and just submitted the approval. It has been almost a month and they have told me different stories or just ghost me and dont respond to me at all. I requested a call which I never received. I wouid like to cancel and get a refund. After they received my initial payment they are not interested in following through with their end or communicating with their customers regarding the process .there is no phone number to call either to try and speak with someone. I have probably a dozen sent emails with me responses I can forward if needed

  Business Response

  Date: 01/30/2023

  Hi *****,

  We apologize for the inconvenience. Please know that we have tried contacting you to rectify this important matter as soon as possible. We are hoping for your kind consideration regarding this concern and we look forward to your responses. 

  Customer Answer

  Date: 02/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved becauseThe

   

  They billed me again after I requested the cancel and refund me. I never received any services from this company and they have lied to me and or just not respond. I want a refund and cancel DO NOT CHARGE ME AGAIN. They only responded the day they charged me and then when I replied it was not acceptable they never responded again. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 02/18/2023

  Hi *****,
  
  Hope you are doing fine. We just wanted to apologize to you again for all the inconvenience we've caused you. We would also want to assure you that all your concerns have been taken care of. We already refunded all your payments with us, we also canceled your account, meaning that you will not be billed moving forward. Again, we apologize, and we thank you for always being patient. May you have a great day.

• Initial Complaint

  Date:01/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for a program called GLP-1 Weight Loss Complete Program in which you pay a monthly fee (they lock you in for a year) and provide a service in which you receive a self administered injection of a medication that helps reduce insulin resistance and in turn weight loss. Medication is prescribed by a physician so you have to go for blood work first to see if youre eligible. The first month is $99 as a promotional price and then $188 thereafter. The monthly fee includes lab testing, monthly prescription (cost of medication is additional fee) dr support etc. I paid the initial $99 fee but never heard anything from anyone. I sent an email and finally heard a response saying my labs were being ordered by physician , but I never heard anything after that. I kept sending emails, no response. Finally sent another email to discontinue the program as no service is actually being offered and to refund my $99. Received an email that an account specialist would be contacting me but I never heard anything. Finally sent another email notifying them that I am filing a complaint with the BBB, still havent had a response. Fee was paid on Jan 18, 2023. No response as of today.

  Business Response

  Date: 01/30/2023

  Hi *****,
  
  We apologize for the inconvenience it has caused you. Please know that we have tried to contact you but ended up on your voicemail. Please know that we have already rectified your concern and sent you a confirmation email for this. Kindly check it and let us know if you have other concerns or questions we can help you and we will gladly assist you.

  Customer Answer

  Date: 01/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:01/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for NextMed services on Jan 22, 2023. Since then I have received no receipt, no follow up information, I can't call, I have emailed numerous times for information with no response. I have asked for a call back twice, with no call back from Nextmed. I have been charged $323.00 for the program and another $356.58 for labs? Plus when I did go to get my lab work done, I had to pay out of pocket! That is what lead me to suspect a scam. The original program price was $89.00 which is why I'm so surprised about the $323.00 I want my membership cancelled and refunded the money taken out of my account! SCAMMERS!

  Business Response

  Date: 01/29/2023

  We understand your concern and am sorry for the frustration and inconvenience this has caused you. As per checking, one of our agents have already reached out to you via email and phone call. Rest assured, all of your concerns are acknowledged and being taken care of. Kindly check the email regarding this and we will respond promptly to your decision. Thank you and take care!

  Customer Answer

  Date: 02/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I have received 30 emails and even more text messages Saying "Please log on to your portal and make an appointment with your doctor" So I log in to my portal and there is no information there. No Lab work results, no message from doctor, just my contact information. I respond to the numerous text messages that say "click the link to get started" I do so and it asks me to sign in to the same portal. I had one actual person contact me a week ago that said she "Understood my frustration" and would cancel my subscription. She asked if I wanted to keep the first months prescription because I had already paid for it. Knowing full well I wasn't getting any kind of refund, I said yes and she said the doctor would send it to ****** pharmacy within ***** hours. That was, like I said, a week ago. I have called ****** and no prescription for me. I even went so far as to call what I thought was a NextMed number and got a nice lady from a different company with the same name who informed me that they get *************************************** trying to get someone to help them. I want a full refund! A payment to ********* ********* for $356.58 and to NEXTMED HEALTH for $323.00  TOTALING $679.58 i HAVE THE CANCELATION EMAIL with all the others.

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Customer Answer

  Date: 02/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   UUGGG...I have not given you another chance!!! I want a full refund!!!

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 02/10/2023

  Hi *******,

  We apologize for the frustation and inconvenience this has caused you but please know that we are doing our best to contact you to rectify your concern. As per checking, one of our representatives personally handling your situation. Rest assured, all of your concerns are acknowledged and being taken care of. Kindly check the email regarding this and we will respond promptly to your decision. Thank you and take care! 

• Initial Complaint

  Date:01/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This program is more expensive than advertised. There is a monthly fee of $138. The medication is almost $600/month after my insurance. I have advised this company that I cannot afford this every month for 12 months. I have asked them to cancel my "subscription" three times. The response was a charge for the next month and the prescribing physician ordering medication for nausea, a side effect for the medication I cannot afford. They are deaf to my request, stonewalling by deflection of my reason for cancellation, and are not responding to my request any longer.

  Business Response

  Date: 01/27/2023

  Hi ****,
  
  As much as we want you stay on our program. we would love to have you in your own comfort, and we honor your decision. We deeply apologize for the inconvenience it has caused you, if you wish to proceed with our program, we could still offer you alternative programs. We already reach out to you regarding your concern. We hope we can make this right for you.

  Customer Answer

  Date: 01/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [I want my money refunded. NextMed has not only taken the initial signup cost of $99, they have prescribed a medicine I have paid for ($24)which is to be taken in tandem with the medication I cannot afford. Last week, they proceeded to charge me $139 for the next month, well after I requested cancellation. If they had honored my initial request, I would not insist on a refund. But, due to the stonewalling, I now want my money refunded.]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 02/18/2023

  Hi ****,
  
  Hope you are doing fine. We just wanted to apologize to you again for all the inconvenience we've caused you. We would also want to assure you that all your concerns have been taken care of. We already refunded all your payments with us, we also canceled your account, meaning that you will not be billed moving forward. Again, we apologize, and we thank you for always being patient. May you have a great day.

  Customer Answer

  Date: 04/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************