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Business Profile

Health and Wellness

EverEden

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

This profile includes complaints for EverEden's headquarters and its corporate-owned locations. To view all corporate locations, see

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EverEden has 2 locations, listed below.

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    • EverEden

      401 Broadway, Suite 2001 New York, NY 10013

    • EverEden

      212 Warren St Apt 16E New York, NY 10282-0016

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/27/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order (over $100) for childrens skincare items on Nov. 23rd with a delivery date of Nov. 30th. The package never arrived so I decided to give it a few extra days with it being the holiday season. I finally reach out to the company on Dec. 10th to which they reply they are opening an investigation and will get back with me. The following day a delivery photo is sent, however the home in the picture isnt mine. I never heard back so I decided to contact *** and file a claim in which they determine the package was lost/never arrived. I then reach out the the company on the 16th of December with the approved *** claim and they say they will be mailing a replacement that should be delivered within a week. I never received any tracking information and they then stopped responding to emails, which is the only method of contact. Im now seeing several people complain of the exact thing happening over their social media pages.

    • Initial Complaint

      Date:05/29/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was shopping for baby oil for my baby and was attracted to Ever Eden's official website for its Memorial Day sale (sitewide 30% off) on 5/23/2024. I successfully added the products I wanted to the cart - Protecting ************** ($22.5) and ********************** Bundle ($48), and they added a free belly serum ($39 value) to my cart as part of the promotion. I kept getting an error whenever I tried to place the order so I figured maybe there is an hiccup in the system and will come back later. On 5/25/2024 when I tried to check out the same cart again, the price jumped up as it now started to secretly charge me for the "free" belly serum. I emailed their customer service and they basically confirmed that it was just their trick to attract new consumers with these "free gifts" but one would ever be able to check out. It really left a bad taste in my mouth but I would still be open to give their product a try. When I tried to check out again on 5/27/2024, their website said "last day for 30% off with a free sun lotion mini" - the free lotion was added automatically to my cart but when I tried out check out, it charged me the extra $12 without the option to remove it, and the price jumped up to full price (despite showing 30% off in the cart) right when I about to click "place order". I used a different browser and the prices for all these products are completely different (see screenshots attached). Now I came to the conclusion that this business might just be a scam and tried to trick new consumers with false advertised ************* that one can never check out. I would love to request the business to honor their advertised prices for the products I wanted to buy

      Customer Answer

      Date: 06/22/2024

      Better Business Bureau:

      At this time, I have not been contacted by EverEden regarding complaint ID ********.

      Sincerely,

      *******************

    • Initial Complaint

      Date:11/13/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 of the healing eczema duo and only received 1. They are asking me to provide the packing slip, but I already threw that away. They should just do the research of how my the package weighed vs the weight of all the products I ordered and see the difference.

      Business Response

      Date: 11/17/2023

      Dear Better Business Bureau,

      Thank you for bringing this to our attention. We have been in correspondence with customer ********************** since she raised this complaint with us, and we immediately started investigating. We identified the root cause of the issue and discovered that there was a problem with order processing with our warehouse. We have already placed a replacement order for the customer and will provide tracking as soon as possible for the replacement item.  

      We are sincerely sorry for any failing in our response and are working to make this issue right with the customer. 

      Best,

      Team **********************

    EverEden is NOT a BBB Accredited Business.

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