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Business Profile

Graphics Computers

Tilting Point Media LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Graphics Computers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The game developed by Tilting Point, AN Games, and featuring *********** content has made millions of dollars of a game released as complete which is, in fact, not complete. The game has bugs which completely break it and cost users millions of in game resources and hundreds of thousands of troops which cost real life money. When tickets are made the game is not fixed they simply reset the issue and hope that it does not happen again. There has been a bug where millions in game characters have been stuck in a fight from 2 different sets of people in game allowing unfair advantages in the game that were not agreed to when spending money.

    Customer Answer

    Date: 05/22/2025

    Better Business Bureau:

    At this time, I have not been contacted by Tilting Point Media LLC regarding complaint ID ********.

    Sincerely,

    ****** ****

  • Initial Complaint

    Date:04/22/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My siblings started playing this Avatar game on my phone. At first, I gave them a couple of bucks to be able to play. Next thing I know, there are $300 in charges. I ask for a refund, the company says I have 7days only. This is a MOBILE VIDEO GAME, and nothing physical was delivered, nor were any actual services provided. All of what was received was IN-GAME and is NOT actually real, but they make the excuse of refunds not being possible? I will also be filing a fraud complaint with my bank. The game is full of timed microtransactions and loot boxes that promote gambling

  • Initial Complaint

    Date:06/15/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jun 1 I purchased a star pass, which last for the entire month. When opened my app again on Jun 3 my progress had reset. This app has had glitches before but *** always been able to contact the app and they made it right. This time I have only been contacted twice to say theyve let developers know and thats it. Its been 12 days and I have completed 3 tickets contacted the app over 8 times and reached out ************ and Instagram. I have sent screenshots and my receipt and Im getting no help or a refund. Apple denied my claim ** they thinks its an add on but its a monthly pass. I would like my money back or my pass. I spend too much money a month. And the customer service has been awful.

Tilting Point Media LLC is NOT a BBB Accredited Business.

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