Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered roses forever on May 6 for delivery on or before May 11th. Paid extra for Mothers Day delivery. On 5/6 email said it was on its way track for delivery. On 5/9 received an email that my order was out for delivery. On 5/10 received an email that flowers were delivered. The flowers were actually delivered on 5/17 I am requesting a full refund. If the company had acted in good faith and was honest I could have ordered roses forever on from a vendor to get them there on or befor Mothers Day, and the latest could have been ******************* is a sham buyer beware this is a scam.

  Business Response

  Date: 05/26/2025

  Hi *** ********************* you for taking the time to share your concerns. We sincerely regret the disappointment and frustration caused by the delayed delivery of your order, especially considering the importance of the occasion.
  
  Your order was placed on May 6 with a paid priority for Mothers Day delivery, and we truly understand how upsetting it must have been for the flowers to arrive on May 17, well after the intended date. Please know that while we make every effort to fulfill and ship orders promptly, once the package is with the courier, delivery timelines are unfortunately outside of our direct control.
  We want to assure you that we are not dismissing your experience. As mentioned in our previous correspondence, we kindly request that you provide photos of the item received, including the packaging box. Once we receive and verify the photos, we will promptly send you return instructions and the appropriate return address.
  
  In line with our Shipping & Returns Policywhich you can view here *********************************************************** do not accept return for refund, especially in cases involving delivery delays. However, as a gesture of goodwill and in acknowledgment of your experience, we are prepared to offer a full refund upon receipt or confirmation of the return.
  
  We are committed to resolving this matter fairly and to your satisfaction. Please dont hesitate to reach out with the requested information so we can move forward promptly.
  
  Best,
  Rose Forever Team

  Customer Answer

  Date: 05/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: I still have not received my refund. And there response to me to send pictures of the roses that were delivered is an attempt to frustrate me, with the hope I give up. I am willing to send their product back to them. However not at an additional cost to me. I think they should send the shipping label because They want their product back before they issue the refund. 

  [Your Answer Here

  i have included the picture of the rose. It was a gift so they do not have the packaging from a gift that was delivered 6 Days late additionally, if this business cant guarantee the delivery date, why are they charging extra for delivery by a certain date??? 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *******
  
  
  
  
   
  

  Business Response

  Date: 06/11/2025

  Thank you for your continued patience. We understand your concern and are committed to assisting you in resolving this matter.
  
  As clearly stated in our FAQs, we do not typically provide a return shipping label, as the cost of return shipping is the customers responsibility. However, as a one-time exception, we are willing to process a return for a full refund, provided that you agree to shoulder the return shipping cost.
  Regarding the photo we received, it appears to be an image displayed on a tablet, which does not allow us to properly assess the actual condition of the product. To move forward, we kindly ask that you provide the following photos:
  
  -A clear image of the 3 roses taken in natural lighting
  -A photo of the original shipping box
  -A photo of the shipping label on the box
  Once we receive these images, we will send you detailed return instructions along with the return address.
  
  We appreciate your cooperation and look forward to resolving this matter promptly.

• Initial Complaint

  Date:05/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered flowers for my mother for Mothers Day. Paid extra for their guarantee that it be delivered by Mothers Day. I received an email stating it shipped AFTER Mothers Day. I have checked the tracking number given every day since and it has not made it to the post office as of today (May 14). I have reached out to customer service more than once with no response. According to the many reviews this what they do. They take your money and never send the flowers.

  Business Response

  Date: 05/14/2025

  To Whom It May Concern,
  
  Thank you for bringing this matter to our attention. We sincerely apologize for the disappointment and frustration caused, and we understand how important timely delivery was for Mothers Day.
  
  After carefully reviewing the order, we would like to clarify the following:
  -The order was placed on May 9, 2025 at 11:05 PM (EST).
  -As stated in our policy, we have a 24-hour processing period for all orders.
  -The package was successfully shipped on May 12, 2025 via **** with tracking numbe* ***********************
  
  We understand that this shipping timeline may have fallen short of expectations. However, since the order was placed very close to the holiday deadline and after normal business hours, our team was unable to process and ship it in time for guaranteed delivery by Mothers Day. We recognize how important this occasion is, and we regret that we were unable to fulfill this particular commitment.
  
  We also apologize for any delay in responding to the customers outreach. Weve experienced a significantly high volume of inquiries this Mothers Day season, but our team is actively working to address all concerns in a timely and respectful manner.
  
  Please rest assured that we do not take payment without fulfillment. The item in question was indeed shipped, and we are closely monitoring its delivery status. We are committed to resolving this matter as fairly and promptly as possible and will gladly offer a shipping refund or an appropriate compensation for the delay.
  We value every customers trust and are continuously working to improve our processes and communication.
  
  Sincerely,
  **** ******* ************************* ****************
  

  Customer Answer

  Date: 05/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I received an email on the 12th from this company stating it had shipped. I provided a picture of that. I also provided proof that as of now (May 14 2:15 pm) **** STILL has not received the package. I have an account with **** and I have been able to confirm with them the package has not arrived. I also provided evidence of other reviews experiencing the same exact issue. The business also has an F rating per the BBB. The order was a Mothers Day gift Mothers Day is over. If you could not guarantee delivery by Mothers Day then it should not have been advertised as such. You are a scam my moms Mothers Day was ruined. Even if she had received it by NOW I would be ok. But it is nowhere to be found and you are blowing smoke saying it has to be scanned by the post office. Common knowledge is that the package is scanned when it is received. My order is not sitting somewhere with a carrier since the 12 just sitting. Do the right thing and refund my money. This business is fraudulent.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *******
  
  
  
  
   
  

  Business Response

  Date: 05/25/2025

  Hello **** *******,
  
  Thank you for bringing this matter to our attention. We sincerely regret the inconvenience and frustration you experienced with your recent order, especially given the significance of the occasion.
  
  After a thorough review of your order, our records confirm that your package was delivered by **** to the front door or porch at 2:50 PM on May 19, 2025, in ***************, ********. We understand this delivery date did not meet your expectations for Mother's Day, and we deeply apologize for the disappointment this caused.
  Please be assured that upon receiving your order, we prioritized it immediately and coordinated closely with our warehouse to ensure prompt processing. However, we understand that delays can still occur, especially during peak seasons like Mothers Day.
  
  As noted in our shipping policy, which is available on our Shipping & Returns FAQ: *********************************************************, we are unable to issue product refunds solely due to delivery delays once the item has shipped. That said, in light of your experience and as a gesture of goodwill, we attempted to process a shipping fee refund.
  
  Unfortunately, we were unable to complete the refund due to a chargeback initiated on your payment method. Once a chargeback is filed, the payment provider restricts us from processing any further refunds or credits on that transaction while the claim is under review.
  We completely understand your frustration, and we want to reiterate that we do not take your concerns lightly. While we respectfully disagree with the characterization of our business as fraudulent, we are committed to resolving this matter as transparently and fairly as possible.
  
  If theres anything further we can clarify or assist with, please feel free to contact us directly at ******************************** We remain at your disposal.

• Initial Complaint

  Date:05/13/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 6th, 2025, I placed an order with Rose Forever totaling $120.24 with the clear intent of having it delivered in time for Mothers Day. I paid for the shipping option that specifically indicated Mothers Day delivery. However, as of today, **** is still showing awaiting item, indicating that Rose Forever has not yet handed the package off for delivery.Whats especially frustrating is that this appears to be a recurring issue based on prior customer reviews. ******************** continues to collect payment for expedited delivery tied to important dates like Mothers Day, despite being fully aware that they often do not fulfill these orders in time. Their defensethat they are not responsible for shipping delaysis unacceptable, particularly when **** has not even received the item. This points to a failure on their part, not the *********** best, this is poor business practice; at worst, its deceptive. I feel misled, and I have lost confidence in this companys ability to meet its commitments. I am requesting a full refund or at minimum a partial refund for the shipping charges and a formal acknowledgment of this complaint.

  Customer Answer

  Date: 05/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ********
  
  
  
   
  
  

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 3, 2025 I placed an order of forever roses from the company roses forever on their website. I paid extra for 2 to 3 day delivery. This was a gift for my mother for Mothers Day. She has yet to get the delivery. The package in tracking is showing delayed but has been in the same spot for 5 days. I would like to be issued a refund

  Business Response

  Date: 05/14/2025

  To Whom It May Concern,
  
  We sincerely apologize for any inconvenience experienced by the customer regarding the delayed arrival of their Mothers Day gift. We completely understand the importance of timely delivery for such a meaningful occasion.
  
  Upon review, the customers order was placed on May 3, 2025, and shipped out in a timely manner via ****. The package unfortunately experienced unexpected delays within the postal network an issue beyond our direct control.
  
  We are pleased to confirm, however, that the package was successfully delivered on May 13, 2025 at 3:09 PM to the front door/porch in *******, ********, under tracking number ********************** (see attached tracking confirmation).
  
  While we regret that the delivery was not made in time for Mothers Day, we did fulfill the order and ensure it reached its destination. As a gesture of goodwill, we are happy to offer a partial refund of the shipping fee, which is the only refundable portion in accordance with our policy, or assist with a resolution of the customers choosing. We have successfully processed the shipping refund. Please note that refunds typically take 35 business days to appear in your account, depending on your bank's processing time.
  
  We truly value our customers and are committed to improving every aspect of our service.
  
  Sincerely,
  Rose Forever Customer Team

• Initial Complaint

  Date:02/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint regarding my recent order with Rose Forever. I placed my order well in advance and paid extra to ensure it would be delivered on Valentines Day as promised. However, despite this additional payment and expectation, my order did not arrive on time.The entire significance of gifting roses on Valentines Day is tied to the date itself. A delayed delivery renders the gift meaningless and defeats the purpose of my purchase. I specifically chose your company based on your stated ability to deliver as promised, and I am extremely disappointed that this commitment was not upheld.Due to this failure, I am requesting a full refund for my order. I paid extra for timely delivery, and that service was not provided. I believe this is a fair and reasonable resolution given the circumstances.I hope to resolve this matter amicably, but if necessary, I am prepared to escalate the issue further. Please process my refund promptly or provide a response explaining how you will rectify this situation.

  Business Response

  Date: 02/19/2025

  Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience caused by the delay in your order's delivery. We completely understand the importance of receiving a gift like roses on Valentines Day, and we genuinely regret that we were unable to meet your expectations regarding the timely delivery.
  
  We acknowledge that you paid extra for expedited shipping, and we want to assure you that we take our delivery commitments seriously. However, while we do everything possible to ensure prompt shipping, please note that we unfortunately do not have control over the couriers scheduling and delivery processes. Despite our best efforts, occasionally external factors beyond our control, such as courier delays, can impact the delivery timeframe.
  
  As a gesture of goodwill, we have processed a refund for the shipping fee, as we understand how crucial timing is for special occasions. Please allow ***** hours for the refund to be processed, and note that it may take 3-5 business days for the amount to reflect in your account, depending on your bank.
  
  Regarding the request for a full refund for the product, we regret to inform you that our policy does not allow for refunds of the product itself in cases of delayed delivery, as specified in our terms and conditions. We sincerely apologize for any disappointment this may cause.
  
  We value your business and appreciate your understanding of our policies. If you have further questions or would like to discuss this matter in more detail, please dont hesitate to contact us directly.
  
  Thank you for your time and feedback.
  
  Best,
  Rose Forever Team

• Initial Complaint

  Date:02/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order that specifically had an option or valentines delivery. (Do not have that as an option if they are unable to fulfill that obligation). I did not receive the order on that day, nor the subsequent days after valentines day. This being a time sensitive delivery that product becomes useless after that date. The products at this time are still not delivered, and is expected a full week after promised delivery date which is unacceptable and cannot be excused because of processing time, which if is there excuse they should not have a specific option with a promised delivery date, as this is part of their business model. I have reached out and called with no response back.

  Business Response

  Date: 03/10/2025

  Hello ****, we sincerely apologize once again for the frustration this situation may have caused, and we fully understand how important the timing of your Valentines Day gift was. We deeply regret that we were unable to meet your expectations and that the delivery did not arrive on time, which clearly caused significant inconvenience. While we make every effort to ensure prompt shipment of all orders, we unfortunately do not have control over the courier's handling or delivery scheduling.
  
  As a resolution, we can only offer to process a refund for the shipping fee, however, we have failed to process this due to the chargeback. We will respond to your local bank regarding your concern with this order. Also, as per our policy, we are unable to provide a refund for the product itself due to the late delivery. For further details, please refer to our FAQ page at *********************************************************
  
  Once again, we are truly sorry for the inconvenience this may have caused you and thank you for your understanding, and please dont hesitate to reach out if you have any additional questions or concerns.
  
  

• Initial Complaint

  Date:09/06/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 7/22/2024 Order#: ***** They were supposed to send "9 Royal Blue Roses - Black Velvet Box" They weren't able to deliver the flowers so they sent it back. I tried contacting them to have it corrected and shipped out again but I haven't heard from them.

  Business Response

  Date: 09/06/2024

  Hello ********,

  Thank you for bringing this matter to our attention through the Better Business Bureau. We sincerely apologize for any inconvenience you have experienced with your recent order.

  We have investigated your concern and we regret to inform you that we haven't received any email or request to change the address. We have searched your email address ************************* and your order number ***** and unfortunately, we couldn't locate any email from you in our system.
  
  According to your tracking number ********************** via ***** your package was returned to us due to "no such number" or incorrect/missing shipping address, therefore the USPS courier couldn't deliver your package and was initated to return to sender.

  While we are committed to resolving this matter as quickly as possible, we also want to assure you that your satisfaction is our top priority. If you prefer to reship your package, we can definitely do that. Kindly provide with us your new shipping address and we will ship the item as soon as possible and provide you the tracking number.

  Once again, we apologize for any inconvenience this may have caused and appreciate your patience and understanding.
  
  Best regards,
  Rose Forever Team

   

• Initial Complaint

  Date:09/05/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered forever roses for a very sick friend for her birthday - ordered all white as her daughter is getting married next year and thought she could use them during wedding festivities. Placed the order 6/6/24. Her birthday was 6/12/24.They still have not sent them. I have emailed them countless times - in the beginning they answered saying a couple more weeks. I then said you need to replace with something else all white- told them she was sick in the hospital. They said it would cost them more to send the white arrangement they had in stock and refused to do so-which after 3 months they shouldve done long ago. They dont even answer my emails anymore and this order is paid for. I am so embarrassed that my very sick friend still does not have her birthday gift 3 months later that was supposed to bring her some joy Please help me

  Business Response

  Date: 09/06/2024

  Hi *******,
  
  Thank you for bringing this matter to our attention through the Better Business Bureau. We sincerely apologize for any inconvenience you have experienced with your recent order.
  
  We were able to check your order #***** and it shows that the item you have purchased is under pre-order. We would like to inform you that we have already received our stocks today and our warehouse is now processing the inventory. Typically, the inventory would take up to 3 business days. We will start shipping all pre-orders including your order starting next week.

  We understand that this order is a gift and we have been transparent with you that the item you have chosen which is the White Roses marble 16 is not yet available. We have also receive a request from you that you would like to us to ship you the 35 White Roses - Dome Arrangement in a White Hat Box as compensation to the delayed and as much as we would love to, we cannot process your request due to a high price difference of $160.
  

  For a prompt resolution, we would like to offer you these options:
  -Exchange the item White Roses marble 16 to 35 White Roses - Dome Arrangement in a White Hat Box and you will only pay $100 instead of $160. 
  -Wait for inventory to finished up and we will prioritize your order. We will also expedite the shipment of your order
  -Cancel and refund this order.

  Once again, we apologize for any inconvenience this may have caused and we appreciate your patience and understanding.
  

• Initial Complaint

  Date:06/13/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number Order #*****. Initially the business charged for shipping which was suppose to arrive on the day that was selected on the website during order, then it was delivered earlier and left unattended for the whole day. After the product came to individual it was ordered for the person indicated that they have allergies to a chemical thats inside the package. I have reached out to the business to no avail. The reciepient went to a doctor and determined she has a health complication - currently undergoing further testing with the package.

  Business Response

  Date: 06/19/2024

  Hello ****,
  
  Thank you for bringing your concerns to our attention through the Better Business Bureau. We are very sorry to hear that the recipient is experiencing some allergies with the roses.
  
  Product Safety:
  
  We want to assure you that we take product safety very seriously. Our preserved roses are rigorously tested to ensure they are non-toxic and non-hazardous. However, we acknowledge that individual sensitivities can vary, and certain unique formulas, such as the perfumes used in our products, might trigger allergic reactions in some individuals.
  
  Resolution Options:
  
  To address this issue, we highly suggest that you discontinue use of the roses. You may also return the roses to us, and we will be happy to process a refund for the item. Our team will reach out to you shortly with detailed return instructions and to facilitate the refund process.
  
  Once again, we apologize for any inconvenience this may have caused. Your satisfaction is important to us, and we are committed to making this right. If you have any further questions or need additional assistance, please do not hesitate to contact us directly at *******************************
  
  Thank you for your understanding and cooperation.
  
  Best,
  Rose Forever Team

  Customer Answer

  Date: 06/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:06/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered roses for my mother for Mother's Day on May 2, 2024. I paid $246 online using my debit card. I was not informed that my one-time purchase included a monthly recurring charge of $29. The website fails to inform customers there is a monthly charge. I looked at my online banking activity on 6/3/2024 and saw a charge of $29. I researched their contact information, including address and phone number, online and I saw they do not have a street address and do not have a phone number. They only have an email address and a website. They do not have a phone number so I can call and speak with anyone. I emailed them requesting a full refund and informed them I never signed up for a subscription. They emailed me back and said they will only cancel my subscription. I followed up with them 3 more times, via email, asking for my $29 refund and proof the subscription was cancelled. I was ignored each time I followed up with them. I had to contact my bank to file a claim dispute and block this company from ever charging me again. I want to file this complaint as a warning to all customers in the country that this website is a scam. The company is a scam. They are not clear with their customers. They ignore customer requests after stealing their money. Please investigate this fraudulent company and shut them down permanently!

  Business Response

  Date: 06/12/2024

  Hello *********,
  
  We hope this message finds you well. We were able to check the email thread and once again, we are very sorry if we cannot process refund for the Rose + membership.We have clearly indicated on our website that you are allowed to cancel the membership anytime, however, once the trial period ends, our system can no longer process the refund since the store credit has been activated to your account.
  
  We are also checking here that you have filed a chargeback on your Rose + membership and upon checking, you already been refunded for the $29. We have also canceled your membership so you will no longer be charged on the next billing cycle.

  Once again, we are truly sorry for the inconvenience this may have caused you and if you do have any other questions, feel free to contact us.

  Best,
  The Rose Forever Support Team