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Business Profile

Furniture Stores

Harlem Furniture

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

This profile includes complaints for Harlem Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see

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Harlem Furniture has 4 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/01/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called and spoke with staff several times about my couch disassembling almost causing an accident and they never sent the repair or a replacement like they promised. Im on a lease and the warranty is not complete so Im entitled to service.

    • Initial Complaint

      Date:01/14/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since purchasing on 11/27/24 Ive had my delivery date changed several times. I was led to believe the furniture was available at their warehouse. I later learned that the warehouse did not have the furniture at all. The first delivery date I was given was 12/23/24. That was changed to 1/4/25 and now Im being told it will be at the end of January, 2 months after purchase. I asked for a refund and was told the contract states no refunds. The logistics issues are the sole responsibility of this business. If they do not have something in stock they have a responsibility to inform their customers. This business is engaged in willfully deceitful practices.

      Business Response

      Date: 01/28/2025

      To whom it may concern...

      This respond is to clarify what happened with **** ********, she applied for no credit check and get approved for her order she ordered with harlem furniture and it was a new relised item she was aware that its going to take some time for merchandise to be delivered, merch will be available for delivery ****, OUR COMPANY IS ALWAYS WILLING TO WORK WITH OUR CUSTOMER NUMBER 1 PRIORITY IS THE CUSTOMER BUT OUR POLICY THAT WE HAVE NO REFUND, NO CANCELATION.

      DATE OF DELIVERY MIGHT CHANGE DUE TO MANUFACTORY DELAYS. 

      WE STILL WILLING TO WORK WITH THE CUSTOMER AND ARRANGE FOR DELIVERY .

      ANY QUESTION OR CONCERN PLEASE CONATCT OFFICE MANAGER 

      **** **** ****** ************ OR VIA E_MAIL *********************************************

      THANK YOU 

       

       

    • Initial Complaint

      Date:03/06/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a bookcase and delivery was not performed within the promised 2 day. So I canciller. After I was called and told to wait 1 week. I want my ****** refund. That tem was not in stock. I was Led to believe that it will be delivered on 1-26-24. Then I was called and told that the warehouse is where the tem is at and will be delivered on 2-2-24, Friday. I declinado because I felt tricked. I want my money back period.

    • Initial Complaint

      Date:11/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a sleeper sofa from Harlem Furniture.Arrived damaged on 9/2/22. Immediately called to inform, was told to call back next day as the mgr **** was unavailable. Before calling I sent a certified letter with pictures. Spoke with Maro on 9/3/22 and followed up conversation with email and pictures. I was informed that they would send material for repair and then send someone out. Items did not arrive until beginning of October, approximately 10/6. I sent multiple emails between 9/3 and 10/6 and received no response. I called the store once the items arrived and was told someone would reach out to me to perform the repair. Received a call on Monday 10/10 in the afternoon at 4pm from a man stating he is coming to my home "today" to fix the couch, I told him that would not work for me and I needed advanced time to schedule, suggested Tuesday or Wednesday. He became rude and eventually stated he would come on Fri around 3. I called multiple times Fri morning and eventually received a return call where he stated I can't come before 9pm. Explained that I was not comfortable with this and reminded him that he had stated between 3 and 4. Told him if he could come around 7 that would be ok. Called the store to speak to ****, left a message but did not receive a call back. Repair person called back around 5 saying he would not be back in Manhattan before 9pm and could not state that it would be 9pm on time. Told him we needed to decide on a day for him to come and for him to stick with the time. Said he would come that Tuesday but didn't have a time. I called on Monday 10/17 to schedule a time and did not receive an answer, I called Maro and requested that she help me with scheduling around midday on 10/17 and have not heard back yet and it is 10/31/22.

      Business Response

      Date: 11/01/2022

      To whom it may concern...

      *************** is our customer she was very nice and patient she received her parts but the time is not working out between her and our service man, his name is *** he will call her today NOV,01,2022 TO SCHEDULE AN APPOINTMENT TO FINALIZE AND FIX THE PROBLEM.

       

      IT WILL BE DONE BEFORE NOVEMBER 10-2022.

       

      **** 

      OFFICE MANAGER

       

    • Initial Complaint

      Date:08/15/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/25/22, I purchased a bed with matching dresser with the mirror, for ***** dollars. The bedroom set was delivered on 8/2/22 one of the dresser dresser draw had a damaged silver brushed ****, I contacted Harlem Furniture immediately, at 10:18 am on 8/2/22 he asked me can I. all back on Friday 8/5/22 because the owner was not there, so, I said yes. I called back on 8/5/22 11:21 ****** assured me that they will contact the manufacturer and replace my k*** and I can call back at 3pm to verify, Called back at 3 pm to no avail. On 8/9/22 the owner called me, saying I will receiving my k*** in the mail, it is 8/15/22 and I did not received my k*** Receipt# ******

      Business Response

      Date: 08/16/2022

      The k*** was ordered by Harlem Furniture service ***** and it take some time for the mail to get to either the customer or the store. We will contact ************************* and send her new k*** for her dresser before 1st week of september 2022.

       

      office manager 

      **** 

       

      Customer Answer

      Date: 08/17/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********,  the owner Maro contacted me by phone and I find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *******************************



       

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