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Business Profile

Food Manufacturers

Rip Van, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Manufacturers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed on order on March 18th, 2024 for a total of $104. When two days went by and there was no updates, I sent an email asking when I could expect my order to arrive. It's now March 28th and I still have not received a response. In the meantime I have been calling multiple times every day without an answer. I also messaged the Instagram account where I was told they have "flagged my order to our team to look into ASAP". That was three business days ago and still no updates or responses. It's now been ten whole days and my order still hasn't been shipped out and the company hasn't reached out to me. I've messaged them through email and Instagram to cancel my order and refund my money but based on their interactions so far I'm not expecting to hear back.

    Business Response

    Date: 03/31/2025

    Customers communication was filtered through SPAM.  Customer was refunded in full.

    Order still in transit and out for delivery today, 3/31.

  • Initial Complaint

    Date:10/31/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This order arrived with an expired expiration date. The product was stale. I have contacted the company several times with no response.

    Business Response

    Date: 11/02/2023

    Thank you for reaching out to us in regards to your order. This is not the experience that we want for any of our customers and we greatly appreciate the thorough information you have provided. I know firsthand how frustrating it can be to be very excited for an order to arrive and not receive exactly what you are expecting. 


    If you could please provide us with any photos you may have of the product and/or packaging along with the Best By date on the item so we could forward this to our Quality Team that would be great.


    We would love to make this right! Please let me know the best address to get you out some replacement product. 




    Customer Answer

    Date: 11/03/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]The picture of the expiration date is attached to the original complaint.

    My mailing address is also on the original complaint.

    ************************;

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***************************




     

    Business Response

    Date: 11/09/2023

    Good Afternoon,

    Please be advised that this order has been refunded in full as well as a complimentary order replacement was processed to be shipped out later this afternoon.

    We do appreciate the customers business and apologize for any inconvenience.

    Customer Answer

    Date: 11/13/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

  • Initial Complaint

    Date:12/20/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from this company on 11/28/22. The items were shipped to the wrong address. I reached out to the company via email and by phone numerous times. I finally got an email reply on 12/6/22 asking for the correct shipping address. I supplied my address and havent heard a thing since then.

    Business Response

    Date: 01/03/2023

    Order was refunded in full on 12/20/22.

Rip Van, Inc. is NOT a BBB Accredited Business.

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