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Business Profile

Food Delivery

EveryPlate

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Delivery.

Complaints

Customer Complaints Summary

  • 197 total complaints in the last 3 years.
  • 39 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/21/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PROVIDED EMAIL ADDRESS IS NOT THE ADDRESS GIVEN TO THE BUSINESS. DO NOT LOOK FOR ANY ACCOUNT RELATED TO THE BETTER BUSINESS BUREAU EMAIL ADDRESS. ADDRESS PROVIDED TO BUSINESS WAS ************************************** ALSO PROVIDED TO BUSINESS IS "****************************"I received a code from someone I know (who is a customer of this business) to receive a free box. I used the code, but was disallowed from skipping the first week (which had a menu with nothing I would have eaten). It was an enormous hassle to cancel my subscription, and now that I have, they are refusing to let me use the old code, which they claim is for new customers only, despite me never having paid them a single cent. I received a different code from the same person for a different offer for a free box, and they are quietly refusing to accept it, simply forcing me to take a worse code that instead gives me a very slight discount.I have had nothing but a miserable experience with these people.

    Business Response

    Date: 07/23/2025

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 

    The EveryPlate Team 


    Customer Answer

    Date: 07/25/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    The business contacted me directly and offered compensation equal to the original claim. While there are still problems with their response (I cannot use the credits until the discount I was forced to take expires), I have accepted it.

    Sincerely,

    *** *****



     

  • Initial Complaint

    Date:05/16/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Every single box we have received from this company has contained rotten food. Mostly produce, but *** also received rotten meat. I have complained multiple times about this to management, and have been reassured multiple times it wont happen again, but Ive just received a box of food so rotten you could smell the stench immediately upon opening the box. While they have refunded us partially at times, they have NOT fully refunded or corrected this issue in any way. I am truly concerned that these people are going to kill someone. As it is, if I fed this stuff to my family, all of whom are immunocompromised, someone would be in the hospital or worse. Something must be done before someone gets seriously ill. The photos Ive included are of various boxes over the months. One shows multiple heads of garlic, that is because the only thing I received in that box was 18 heads of garlic. The rest are all examples of what I have come to expect from this company.

    Business Response

    Date: 05/27/2025

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 

    The EveryPlate Team


  • Initial Complaint

    Date:05/12/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** ******* Email: ********************** Customer ID: ******* Oder for May 13th - 4 meals for *****; 1 premium choice for 9.98 ; Promo code ******; shipping ***** Total = 7.99 Yet charge CC for 9.98 and ***** = ***** Overcharge of *****

    Business Response

    Date: 05/13/2025

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 

    The EveryPlate Team


    Customer Answer

    Date: 05/14/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    **** *******



     

  • Initial Complaint

    Date:04/14/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've contacted them multiple times to completely cancel my subscription and account but they keep sending and charging me for weekly subscriptions.

    Business Response

    Date: 04/15/2025

    We have reached out to the customer directly to resolve their concerns. 

    Thank you,

    The EveryPlate Team 


    Customer Answer

    Date: 04/29/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******* *****



     

  • Initial Complaint

    Date:04/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my subscription via chat over 1 week ago due to being sent pork when I can not eat pork and did not select pork and was told there was nothing they could do so I canceled via chat but I was charged again today

    Business Response

    Date: 04/17/2025

    We have reached out to the customer directly to address their concerns. 


    Thank you, 

    The EveryPlate Team 


  • Initial Complaint

    Date:04/11/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had placed an order for EveryPlate to deliver a box for me. The payment was pending in my bank yet the box was canceled as it said the payment was *************** did miss one payment that i got an email for on the 9/4/2025, I then tried to manually pay it but the link in the email did not lead anywhere.I then contacted the bot in the everyplate chat feature, and it said the box would be delivered and not to worry.On the 11/4/2025 the box was not delivered and the customer service representative was not helpful on delivering the box or refunding me the box.

    Business Response

    Date: 04/15/2025

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 
    The EveryPlate Team

  • Initial Complaint

    Date:04/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Receive second box of EveryPlate on March 10, 2025. I could see that the box was a little wet and the ice packs were melted. However, we decided to have the chicken meal that night so I got all the ingredients out. The chicken was a little slimy looking so I ended up washing it off. Didnt really think too much about it And went about and cooked our dinner for that night for me and my son. Later that evening, my son and I both got sick. I assume the chicken was bad. I contacted EveryPlate thatevening and let them know what was going on. They insured me they would contact their food safety department and they would get back with me. The food safety department got back with me the next day and they offered me a $20 refund. I emailed them back and let themknow that I had to throw the whole box of food out because I was afraid the other meat was contaminated or maybe not good as and I didnt want to be sick again. So my next email stated that they would send my whole refund which was $80 to the payment method that I had used and itwould be about 5 to 10 days. I waited the 5 to 10 days contacted ****** and there was no transaction from the company. I reached out to the company. They said they would look into it. Give them another 3 to 5 days and we are on day five now **** still have not received any type of refund. Per EveryPlate they submitted the refund on March 13 today is April 2 and I still have not received any type of refund.

    Business Response

    Date: 04/03/2025

    We have reached out to the customer directly to resolve their concerns. 

    Thank you, 
    The EveryPlate Team

  • Initial Complaint

    Date:04/01/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a text saying that my Everyplate box was on the way. I ignored it, thinking it was a scam. Later, I received another text saying a box was delivered with the picture of it in front of my house. I chatted with an agent letting them know that I did not authorize this order. I look on my credit card, and in fact, my card was charged! I never authorized this. The agent explained that because I reactivated my account, it automatically places an order. I have never ordered from this company. A while ago, I opened an account to check prices and see what type of food you had. I may have placed an order then, and then cancelled it, and closed my account. I recently opened it back up to check prices and see what food was there because I was considering ordering. Because I did this, Everyplate automatically puts in an order? That is not okay. I asked the agent to please give me a refund and someone come pick up this box. The agent stated because the order is already in, a refund cannot be issued. I am again requesting a refund. The agent stated that I my account is now closed. I hope so.

    Business Response

    Date: 04/01/2025

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 

    The EveryPlate Team


    Customer Answer

    Date: 04/07/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    ***** ***** ****** ***********************************************
    ***** ******* ***** ** **** **** **
    *** ***** ********** *********************************************************************************
    ******** *** *** **** * *** ******* **** *** ******** **** ********* * ********

     

    Good afternoon,

     

    This has been resolved. I received a refund.

     

    Thank you,

     

    ***** ******



  • Initial Complaint

    Date:03/27/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a promo to get THREE meals for $10.99 because I wanted to try EveryPlate. Instead, I was billed $82.99 for SIX meals. I never agreed to SIX meals and I certainly would not spend that much to try it on a promo. My delivery is delayed so I still have not gotten the food. But, it has been in an unrefrigerated truck for 3 days now. I called EveryPlate to complain and they basically told me there was nothing they could do. They offered me a $10 credit on future order. I will not be eating anything when it ever arrives as I do not trust chicken being in an unrefrigerated truck for 3 dayseven though they said it was packed in ice. Ice melts before 3 days. Also, I did NOT order 6 meals. I ordered THREE meals - so I have no idea what the other 3 meals even are. I want my money refunded since I was charged $82.99 when it was supposed to be $10.99.

    Customer Answer

    Date: 03/28/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ****** ********



     

  • Initial Complaint

    Date:02/27/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The first box of food I ordered. The next box I ordered . The meat was not frozen. No way to tell how long it has been defrosted. The food and all packages we just tossed in the box. I had to figure out want ingredients went together. Very time consuming. I tried to go to the website to cancel my subscription.. and their website would not let me. The only thing it would let me do was to skip a week of food delivery. Then I call in to complain about not being able to cancel my subscription, and to verify that my next weeks order will not be shipped to me. I was told my subscription was cancelled and I would receive an email confirmation within in 24 hours. No email received to cancelation of subscription. Then today, I received a box of food that I did not order and was charged $70.99. I was told 7 to ten days for my refund. We will see. I have a feeling I will be calling back. They did not credit me the second order for the meat I had to throw away.

    Business Response

    Date: 03/03/2025

    We have reached out to the customer directly to resolve their concerns. 

    Thank you, 

    The EveryPlate Team


EveryPlate is NOT a BBB Accredited Business.

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