Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered frozen food goods from Daily Harvest as part of my subscription. They delivered the box today but I noticed one of the items I ordered was replaced by other item. I tried to contact the company via chat but that took a long time so I left the chat and they ended up emailing me. Once I explained the issue with my delivery they offered compensation in the form of a $10 coupon that I can use on my next order. I told then I dont want a coupon and I wanted a refund instead just for the item i didnt get. They told me that was not an option, so I responded and told then that under the *** delivery of goods must be perfect so I wanted a refund not a coupon but they keep saying a refund is not an option.I am unsubscribing from their services but want to file a complaint because I believe a coupon is not a valid compensation when the company has failed to deliver perfectly. A consumer shouldnt have to accept a coupon, that means I have to spend more money and I am still losing what I paid for the item I didnt receive. I know it is just $10 but I believe is unfair and illegal for a company to force a consumer to accept a coupon instead of issuing a refund when they have failed to make a perfect delivery.

  Customer Answer

  Date: 06/22/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Daily Harvest, Inc. regarding complaint ID ********.

  Daily Harvest refunded me for two other items in my order that were not delivered, but still did not refund me for the item that was swapped without notice or my consent which is the subject of this complaint.

  Sincerely,

  
  ****** *****

  
  

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not receive the items ordered, I received less expensive items that I did not want or need. I immediately contacted Daily Harvest. No one was online at the time so I submitted a request to be contacted and refunded. I did not hear back for two days and so initiated follow up contact. At this time I was put in contact with someone online. However this was the slowest costumer service chat communication I have ever experienced. There are 3-10 minute lags in response and thus far I have been on chat for 25 minutes and the issue has not been resolved. Between the over complicated/time consuming customer service chat and the initial lack of response, it seems as if they are creating numerous hurdles/barriers to the process in an effort to discourage me from getting the refund. This is shady business.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was gifted a $200 gift card for daily harvest. I used it to start a subscription and received my first order. That order amount of $102.84 was charged to the gift card as intended. A second order of $102.84 was scheduled and I anticipated that the remaining $97.16 on the gift card to be used then I would be charged for balanced. On Sunday May 11 I got a notification that my order was ready and I had been charged the full order amount and the gift card was not used. When I saw this on May ****************************************************************************************************************** to a representative. After an hour and a half, I was still not connected to a person. That night, I sent an email to their customer service address which they said would be responded to in 24 hours. It is now May 15 and I still have not received a response. I tried to call their help number on May *************************************************************************** back within 48 hours. Again, no one called me back. I tried to use their text number. Again, no response. Finally today, May 15 I got ahold of someone on the phone and was told it is in the fine print that gift cards can only be used on the first shipment of a subscription (a scammy practice) and since my order was already shipped they wouldnt be refunding my money. I informed them that if any of my correspondences were replied to, I could have cancelled the order before shipping. They did not care. I asked to speak to a manager and was out on hold. I was then told my complaint was escalated but that customer service calls cant be transferred so I would have to wait on a manager to call me back. Unsurprisingly, hours later, a manager has still not called me back. This company is a scam and I would like to be refunded for my order. I will also be having the person who bought the gift card reach out to have the balance of that gift card (that has disappeared) refunded to them as well.

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had subscribed to Daily Harvest for a while but eventually skipped most of my deliveries because I didn't need them. In August 2024 I had skipped a handful of deliveries and right after I did, I had decided to cancel the plan. I thought I had done everything I needed to cancel it, but 2 days ago (2/1/2025) I had received an email that my next box would be arriving this week (It came in on a Saturday and I didn't see it) and I got a notification this morning (2/3/2025) that my order had been made and got a notification for a payment being processed by the credit card company for $106.47 to Daily Harvest. I was confused and tried following the link to view or track the order but it only led me to a page that said it couldn't find the order, I tried logging in and looking at the order through my orders on the site and got the same page (attached) I contacted them by their text number and asked them to please cancel and refund the $106.47. I then promptly canceled the plan again. I told them I thought I had canceled around last spring and that I didn't even still live at the address. The representative told me that I had last skipped some deliveries in August but didn't cancel the plan. I asked them to cancel the order. They said they couldn't because it had already started processing and sent me *** tracking link. According to the link, *** only had a shipping label and hadn't received the package yet. I asked why they couldn't just not give them the package and again, that I no longer live at the address they were going to deliver it to and would be unable to refuse the package. They refuse to refund me and to not give it to ***! I understand I probably made an error when I had first canceled if it didn't go through, but not being able to cancel after only 48 hours from the initial notice that a subscription was going to restart after a long break (which I didn't see as it was the weekend) is absurd. I want to be refunded and for Daily Harvest to not send the box.

  Customer Answer

  Date: 03/01/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Daily Harvest, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ********* ********
  

• Initial Complaint

  Date:12/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email notifying me that an order was placed on December 9th, with a total amount of $172.84. This was a subscription. I had skipped the previous subscription, but the website randomly selected a delivery date for this package. Since I am on a business trip and will not be home for the next two weeks, I immediately called Daily Harvest on December 9th to cancel the order as soon as I saw the email.The phone agent informed me that he did not have the authority to cancel the order and said that a manager would contact me via email to resolve the issue. Later that day, I received an email from *******, a Care Team Lead, stating that she could not cancel the order. However, at that time, the package was still at their facility, and *** had not yet picked it up. ******* repeatedly blamed me for the issue and insisted that nothing could be done. I explained my situation and emphasized that I had contacted them promptly on December 9th. Despite this, ******* did nothing to resolve the matter, even though the package remained at their ************ finally picked up the package on the afternoon of December 10th. This means that Daily Harvest had the package for more than 24 hours after I contacted them, leaving them ample time to cancel the order. The package is now on its way. I have continued emailing Daily Harvest in the hope that they could stop the delivery, but they have stopped responding to my emails entirely. They showed no concern for their customer, nor did I see any effort on their part to address the issue or cancel the order, even while the package was still in their possession.I am requesting a full refund because I did everything possible to contact them and cancel the order. Unfortunately, it seems they prioritized making money over customer service and failed to act, despite having the package for over 24 hours before *** picked it up.

  Business Response

  Date: 12/18/2024

  Hi *******,

  Thank you for reaching out. I am sorry to hear you were not expecting your most recent order.

  As explained by our ************* Team on Dec 9, your plan was not canceled and the order was not skipped prior to the cutoff time, so your order was processed as normal. Unfortunately, once an order has been processed, we do not have the ability to cancel. We have a strict weekly cutoff time to ensure boxes are packed and shipped on schedule.

  Daily Harvest is a subscription service where you receive weekly deliveries unless you skip or cancel before the cutoff. At checkout, you are prompted to click that you have read and understood in our terms that you are signing up for a replenishment-based service that will renew automatically unless canceled before the cutoff time.
  

  We also send an email reminder before your order ships to allow you time to ********* the order. I can confirm that email was sent on Dec 7, 2024, at 11:12 AM EST. I am sorry if you did not have a chance to see this.

  I understand you were not expecting this shipment, so I was able to make a one-time exception and refund you the full amount of $172.84. This refund will take 3-5 business days to reflect on your bank statement. I can also confirm your plan is canceled, so you wont be billed by Daily Harvest moving forward. If youd ever like to restart, please feel free to login with your email and create a new plan. 

  If you need additional assistance, feel free to call us ***************), text us *************), or live chat between the hours of 9am-9pm EST. You can also email us at (********************************************************************************************) any time. 

  I do hope this helps, but if you need further assistance please reach out to one of our support channels. We are always happy to help!

  Take care,

• Initial Complaint

  Date:12/05/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The order was scheduled to arrive on December 3, 2024, but it was not delivered until December 4, 2024. Furthermore, one item is missing: a carrot-cinnamon smoothie. I expect prompt attention to resolve this matter.

  Business Response

  Date: 12/11/2024

  Hi *******,

  Thank you for reaching out. I am so sorry to hear about this experience.

  I appreciate you letting us know that your recent order was missing one of the Carrot + Cinnamon Smoothies you ordered. This is not the normal DH experience and this has been reported to the team to investigate what happened here. Ive refunded you for this smoothie in the amount of $8.49. This refund should take 3-5 business days to reflect on your bank statement.

  Additionally, I'm so sorry that your box was in transit longer than expected. This does not meet the standard we aim to achieve. Though we do aim to pack enough dry ice to keep your food frozen even if there are one-day delays, as we know unexpected delays may occur.

  That being said, I recommend tossing any food that arrived melted since Daily Harvest food must remain frozen to ensure the highest ingredient quality and safety. 
  I would suggest taking a look to see if any of your food has thawed. Smoothies should contain individually frozen pieces that move around. If you notice any of the food has melted, please let us know and were here to make sure you are taken care of.

  If you need additional assistance, feel free to call us ***************), text us *************), or live chat between the hours of 9am-9pm EST. You can also email us at (********************************************************************************************) any time. 

  I do hope this helps, but if you need further assistance please reach out to one of our support channels. We are always happy to help!

  Take care,

  Customer Answer

  Date: 12/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The business recommends tossing out melted merchandise without offering a refund. This is unacceptable. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ***
  
  
  
  
   
  

  Business Response

  Date: 12/18/2024

  Hi *******,

  Thank you for your response. 

  I am sorry to hear that all of your items were melted. We definitely want to ensure you are taken care of. Were always looking to improve our packaging and have shared this feedback with the team and our shipping partners.

  Ive processed a refund for the remaining $88.30. This will take 3-5 business days to reflect on your bank statement.

  If you need additional assistance, feel free to call us ***************), text us *************), or live chat between the hours of 9am-9pm EST. You can also email us at (********************************************************************************************) any time. 

  We are always happy to help.

  Take care,

• Initial Complaint

  Date:09/04/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9 August 2024, I reported a change of address to Daily Harvest via chat support. However, this week, I saw an email from the company stating that a shipment was coming to my ***old*** address with an arrival date of 6 September (cost: $101.68). On 4 September (today), I called Daily Harvest and advised of the issue: the contact center person advised that the maximum they could refund was 50%, i.e., $50.84. He advised that I could dispute the rest with my credit card company (!). This is unacceptable, and I request a prompt refund of the remaining $50.84 directly from Daily Harvest, as I am not receiving the order.As an aside, I used to receive text notifications from Daily Harvest regarding upcoming orders and allowing for changes or to skip the order. I am surprised to only receive an email for this order (as well as for a previous one). I am still signed up for SMS notifications (I checked on this again last night and today, and I was still signed up for SMS notifications). According to the contact center person today, they no longer send SMS or app push notifications, which makes it difficult to manage orders, especially as I had come to expect the notifications by this channel.Again, I request that the situation of sending the box to the wrong address be made right by refunding the remaining $50.84. I should not be paying for something I do not want and am not receiving, due to the company's mistake.

  Business Response

  Date: 09/06/2024

  Hi *********,
  
  Thank you for reaching out. I am sorry to hear about this experience.
  
  I do see that you reached out to our Care Team on 8/9/24 to provide a new shipping and billing address. I am so sorry that this was not properly updated. I have gone ahead and processed a refund for the remaining $50.84. Please allow 3-5 business days for this to reflect in your bank statement. You have now been refunded the full order amount of $101.68. 
  
  We no longer send order reminders via SMS, but we do send you a reminder via email at least 24 hours in advance so you dont miss the chance to make changes before youre billed. Turning SMS notifications on in your account means that you will receive a text once your box has been delivered. 
  
  I do see that, at this time, your plan has been canceled. You will no longer be billed by Daily Harvest moving forward. Please know you are welcome to restart at any time, just log in with your email to create a new plan.
  
  If you need additional assistance, feel free to call us ***************), text us *************), or live chat between the hours of 9am-9pm EST. You can also email us at (*************************************************) any time. 
  
  I do hope this helps, but if you need additional assistance please reach out to one of our support channels. We are always happy to help!
  
  Take care,
  
  

  Customer Answer

  Date: 09/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************************
  
  
  
   
  
  

• Initial Complaint

  Date:07/12/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order food regularly. The last several deliveries there have been issues. There is no way to contact this merchant by phone. I informed them that the delivery driver was taking photos of my home which was worrisome, and when I asked them not to, the driver pointed the camera towards me! They did nothing! The last few deliveries I have had items open and scattered around the box or missing. The last order I had EIGHT of the twenty four I ordered missing. I received just sixteen of the items I paid for. It is really hard to get ahold of anyone at this company. The service has gotten really poor!!! EIGHT missing items. I sent a picture within minutes of receiving order.

  Business Response

  Date: 07/16/2024

  Hi *****,
  
  Thank you for reaching out. I am sorry to hear about these experiences.
  
  I do see you were in touch with our Care Team on March 7, 2024 to report your experience with the delivery service. You were then followed up with through email by the Director of Care. This instance was reported to the carrier as well. 
  
  I also see that you were in touch with our Care Team, via our phone support line, on July 11, 2024. You were refunded $78.32 for the missing items in your box. This will take 3-5 business days to reflect in your bank statement. 
  
  Please continue to report any order issues to the team, as were always more than happy to assist.
  
  You are always welcome to call us from 9am - 6pm ET, Monday-Friday at ****************. Or you can text us at ************, live chat between 9am - 9pm ET, or email us at ************************************************* at any time. 
  
  I do hope this helps, but if you need additional assistance please reach out to one of our support channels. We are happy to help!
  
  Take care,

  Customer Answer

  Date: 07/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:05/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a loyal customer of ********************** for the past few years and have recommended the Daily Harvest to many people. Daily Harvest runs a referral plan that each time you refer an individual, Daily Harvest will give you $25 credit. As of April 2024, I have $125 credit associated with my account. However, as of May 2024, Daily Harvest has changed the referral policy, which says the credit must be used up within 90 days without noticing the customers first. I have contacted ********************** about this, they have admitted their change of policy and not noticing the customers. As a matter of law, users must receive notice of changes to online terms because existing terms cannot be changed unless both parties agree. I simply want my $125 occurred credit back.

  Business Response

  Date: 06/11/2024

  Hi ****,
  
  Thank you for reaching out. I am sorry to hear you were unable to use your credits before they expired.
  
  As explained by our ************* Team when you contacted us on 5/26/24, our policy recently changed and credits expire after 90 days. I understand you were not expecting this, so as a one-time courtesy, we were able to reinstate this $125 of credit for 30 days. This will automatically apply to your next box. You can see this credit by clicking on the menu at the top left corner of our website and heading to "Account Info.
  
  If you need additional assistance, feel free to call us ***************), text us *************), or live chat between the hours of 9am-9pm EST. You can also email us at (*************************************************) any time. 
  
  I do hope this helps, but if you need additional assistance please reach out to one of our support channels. We are always happy to help!

  
  Take care,
  

  
  

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel with the company for months. The only option I have found is skipping weeks but it's not reliable and sometimes if I skip I come back and the week is active again. There is charge on my credit card for this upcoming week even though I skipped it. I am trying to get in touch with the company and they do not respond to their online chat system, the text number they provide, have not responded to my emails and the phone number they provided says "lines are closed" even thought I have been calling every hour since they were supposed to be open today. This company should be fined for failure to service customer and fraudulent practices meant to make it difficult to cancel services while they continue to charge you. Also, online there is no way to cancel your plan, all you can do is "Pause" it and they retain your credit card information and can restart it after like 3 months without telling you. I want this latest charge removed and I want them to cancel and delete my account along with my personal information. Email is a form you fill out online that disappears when you send it to them so I can't send that to you. I did send a screen shot of my attempts to contact them on the number they provided to "text" with customer service. As well as a screen shot of the number of times I have tried to call someone. The line has never been answered.

  Business Response

  Date: 05/29/2024

  Hi *******,
  
  Thank you for reaching out. I am sorry to hear about this experience.
  
  I do see that you were able to get in touch with our Care Team on 5/20/24 via SMS and email. As they explained, there is no record of your most recent order being skipped. However, they were able to make an exception and canceled your order before it shipped out. You were refunded the full amount of $230.43 and this will reflect on your bank statement within 3-5 business days.
  
  As a reminder, at checkout, you are prompted to click that you have read and understood in our terms that you are signing up for a replenishment-based service that will renew automatically unless canceled/skipped before our Sunday 6pm EST weekly cut off. We do sent out weekly reminders via email and I am sorry if you did not have a chance to see this.
  
  I can also confirm our Care Team canceled your plan as requested, so you will no longer be billed by Daily Harvest. Please know that youre welcome back at any time - just log in with your email to create a new plan.
  
  For future reference, your plan can be canceled at any time on our website. To cancel your plan, click on the menu at the top left corner and select "Manage Plan" from the dropdown > Click the "Edit" button next to "Plan Status > From here you can continue with pausing your plan by clicking Pause. > Click Next at the bottom of the page > From the dropdown menu select a reason for pausing and then click Pause Plan at the bottom of the page > Click Yes, Pause Plan in the pop-up window.
  
  At this point, all future deliveries will be paused and you won't be billed or receive future shipments. You will be able to log in and resume easily if you decide you'd like to receive boxes again!
  
  To continue with cancelation, click on the Edit button next to "Plan Status" once more > Select End Plan > Click End Plan once more to confirm you'd like to cancel.
  
  Additionally, I am sorry you werent able to reach us via phone. Our phone channel is temporarily unavailable. You can text us *************) or live chat with us between 9 am - 9 pm ET. You can also email us anytime at (*************************************************). 
  
  I do hope this helps, but if you need additional assistance please reach out to one of our support channels. We are always happy to help!
  
  Take care,