Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed my account in March or April of 2022...yet since then, they have RANDOMLY hit my bank account for $3 monthly fees, equalling up to $42. I don't understand how they can keep taking money for an a count the I requested closed THREE YEARS AGO. I would like my money refunded, my account closed PERMANENTLY, and to have my information removed from their business. They have been taking money that they did NOT have permission to take.

  Business Response

  Date: 07/16/2025

  This is in response to Better Business Bureau Case No. *********
  Background:
  The complaint is regarding a customer that states that requested the closure of the account three
  years ago and we continued to charge them for the subscription fee payment.They would like to
  be refunded for the amount of $42 and her account to be closed permanently, and to have their
  information removed from their business.
  Communication:
  July 9th, 2025:
  Stash tried calling the customer but received no response and voice mail was full. A follow-up
  email was sent to the customer, explaining that we didn't locate the requested for closure;
  Nonetheless, there was no activity on the transaction history since September of 2022.
  Stash notified the customer as well that $42 requesting to be refunded equals to all the
  subscription fees since was established and informed that they will be refunded for the amount of
  $24 and account has been ********* response from the customer.
  ********, 2025:
  ********************** tried calling the customer but received no response and voice mail was full.Stash sent again
  the email with the explanation concerning what happened with the account and account is already
  showing as closed.
  Current State:
  As of today, July 15th, Customer has not replied to the emails or contacted Stash. At this time
  there is no further action needed, and the account associated with the phone number provided is
  fully closed. If the customer is in need of any further assistance or has any additional questions,
  our customer service team is av

  Customer Answer

  Date: 07/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** ******
  
  
  
   
  
  

• Initial Complaint

  Date:07/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive had a STASH account for a few years but I didnt check my account regularly. When I logged in today I wanted to review my investment in US STEEL stock because it had been in the news lately. However, it was not in my portfolio, I called STASH customer service and the *** said she could not find US STEEL. I know I had invested in this company. I invested in this company because during the ***** administration the infrastructure bill was passed.

  Business Response

  Date: 07/15/2025

  This is in response to Better Business Bureau Case *********
  Background:
  The complaint is over a US **************** that is no longer in their portfolio, and they would
  like further information about it.
  Communication:
  July 11th, 2025
  After Stash called the customer to explain the stocks in question, the stock was acquired for cash,
  with each share being converted to $55. Shortly after, ********** stopped trading on the *****
  The merger with ************ was the cause of this. The customer clarified that they preferred
  more options than simply depositing money into the portfolio, which is why they did not like the
  way we handled the stock. Informed the member that since this was a business decision, there
  weren't many options available. Additionally, the customer requested to know when the money
  would be deposited into their external bank after advising that they had closed their account.
  The customer was advised that the account was undergoing the process of liquidation of the
  remaining investments. After this is completed, the transfer can begin.
  July 14th, 2025
  Stash calls the customer to clarify further. They were paid $430.75 for their ***** shares of United
  Steel on June 20th
  , ******* order to finalize the transfer, let the member know that Stash is waiting
  for the entire sum to be available for withdrawal. The member requested to be sent the funds of
  the cash acquisition first and the remaining funds later. Additionally, confirmed with the member
  that the transfer of $431.56 was initiated and will be completed within 1-3 business days; the
  remaining funds will be transferred as soon as they are available to withdraw.
  Current State:
  As of today, July 15th, Stash was able to assist the member in closing their account, and they are
  waiting for the funds. They also provided clarification on the information on the stocks that were
  formerly part of their portfolio. If the customer is in need of any further assistance or has any
  additional questions regarding their account activity at **********************, our customer service team is
  available by email at ********************************** and by phone at ************** to assist them.

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I haven't been on my stash account for at least 5 years. I attempted to log in to my account, but forgot my phone. I gave my registered email address, and never received an reset code. This has occurred on more than one occasion. I've attempted to call the phone number on stash, and when I do, I receive an error message stating " this number doesn't exist". All I want to do is regain access to my stash account so they I can close my account, and receive the proceeds from my account balance. I was able to speak to a sales representative requesting a new password code, and after several attempts, was informed that the my registered email account, I was advised that " when I find my correct email address, to return my call.

  Business Response

  Date: 07/07/2025

  This is in response to Better Business Bureau Case No. *********
  Background:
  The complaint is in regard to the member not being able to use their Stash account and is
  unable to log in.
  Communication:
  July 01st, 2025:
  Stash attempted to call the customer but received no answer and left a voicemail
  Stash sent the customer an email attempting to help the customer log inside their **********************
  account, explaining the issue was a wrong or incorrect password and steps to correct this
  was sent.
  July 03rd, 2025:
  Stash attempted to call the customer a second time but received no answer and left a
  voicemail.
  Stash attempted to contact the customer again by email to provide additional assistance
  with the inquiry, but no response was received.
  Current State:
  As of today, July 03rd, we will mark this case as closed, since the customer has not replied to
  any of our emails. If the customer is in need of any further assistance or has any additional
  questions regarding their account activity at **********************, our customer service team is available by
  email at ********************************** and by phone at ************** to assist them.

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to transfer $5000 into an *** account. I then received an email stating they cancelled my transfer. Next morning I received an email stating my account was locked (for absolutely no reason). I can't assess my funds without giving a significant amount of personal information. Why allow me to set up regular transfers, accept the funds, then restrict access without warning??? They are unethical. Glad im only out $150.

  Business Response

  Date: 07/07/2025

  This is in response to Better Business Bureau Case No. ********.
  Background:
  The complaint is in regard to the customer getting the account locked without a warning and not
  having access to their funds.
  Communication:
  June 30th, 2025:
  Stash attempted to call the customer but received no response. A follow-up email was
  sent to the customer informing them that the account had been locked as a security
  measure but that the investigation had concluded and the account had been unlocked.
  The consumer provided no response.
  July 2nd, 2025:
  Stash attempted to call the customer once again (no response). A follow-up email was
  sent to the customer notifying them that the closure had been initiated as requested
  and that a refund had been issued. The customer provided no response.
  Current State:
  As of today, July 3rd, the customer has not replied to the emails or contacted Stash. At this
  time there is no further action needed. With the information provided, Stash was able to
  unlock the account and confirm the closure. If the customer is in need of any further
  assistance or has any additional questions, our customer service team is available by email
  at ********************************** and by phone at ************** to assist them.

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Request number: ******* I had a balance of $15 in my stash account at the time of closing it and they only released $5 of my funds in my portfolio.

  Business Response

  Date: 07/02/2025

  This is in response to Better Business Bureau Case No. ********.
  Background:
  ? The complaint is in regard to the customer requesting a credit of
  $10 back.
  Communication:
  June 26th, 2025:
  ? Stash called the customer and informed them that bonus funds
  must be remained in their account for 90 days from the deposit
  date.
  ? The customer claimed that, according to the ********************** app, the funds
  were available for withdrawal when they canceled their account.
  ? ********************** raised the matter to double-check whether it is possible to
  provide the credit back.
  June 30th, 2025:
  ? Stash attempted to contact the customer and explained that,
  according to the terms and conditions, funds must remain on the
  account for the entire 90-day period before they can make a
  withdrawal and considering that they closed the account before
  that timeframe, Stash will be unable to provide the credit back.
  Current State:
  As of today, June 30th, the customer was informed that ********************** won't be
  able to provide the credit back. If the customer is in need of any further
  assistance or has any additional questions regarding their account
  activity at Stash, our customer service team is available by email at
  ************************************************************ and by phone at ************** to assist them.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stash makes it extremely difficult to close your account.

  Business Response

  Date: 07/02/2025

  This is in response to Better Business Bureau Case No. *********
  Background:
  ? The complaint is in regard to the customer not being able to close their
  ********************** account.
  Communication:
  June 25th, 2025:
  ? Stash attempted to call the customer (no response). A follow up email was
  sent to the customer to inform them that, in order to close the account,
  they will need to liquidate all the investments in the *** portfolio. In
  addition, an email with further steps has been sent.
  June 27th, 2025:
  ? Stash attempted a second call to the customer to assist with their issue.
  ? ********************** confirmed that the funds are available to withdraw and sent an email
  with the steps so they can initiate the closing process.
  Current State:
  As of today, June 27th, Stash confirmed that the account will be close once they
  complete the steps they received. If the customer is in need of any further
  assistance or has any additional questions regarding their account activity at **********************,
  our customer service team is available by email at s

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stash says that I ordered a new debit card. I dispute this, and they can offer no proof that I did although I have requested proof 3 times thus far. Why should it be so difficult for Stash or *********** to provide proof THEY CLAIM OR ALLEGE that I ordered a new debit card. PRESENT PROOF.1. My debit card was not disabled as late as 5/12/2025, as I was able to execute a transaction on that day. 2. My SSA ACH ($1,246.00USD) was deposited and cleared on 5/14/2025. 3. ********* check deposit ($1,177.16USD) was confirmed by Stash to have cleared on 5/14/2025. 4. Definitely from 5/14/2025 forward, I should have had no problem with microtransactions or small bill payments. 5. On or about 5/13/2025 or 5/14/2025, through no fault of my own, my debit card was disabled, and I was not notified through any of the channels Stash has on file for me. 6. I have no access to my own funds, which is due to an issue on the part of Stash. This issue is causing me great financial hardship due to my inability to meet certain financial obligations and so far I have received no productive or beneficial assistance on behalf of Stash. 7. Stash knew or should have known that there is an issue on their end which is continuing to prevent me from accessing my own funds. 8. I have attempted all of Stashs troubleshooting tips, to no avail. 9. Stash now obviously needs further assistance from an outside regulatory body to assist them in ensuring that this situation never again occurs, since it is 5/22/2025 and I still do not have access to my funds. So, I have done Stash the favor of also contacting the ***** the **** and the **** so that they can provide adequate assistance.

  Business Response

  Date: 07/01/2025

  This is in response to Better Business Bureau Case No. *********
  Background:
  The complaint is in regard to the member not being able to use their Stash debit card
  since transaction were being declined and they had some deposits into the account.
  Previous case #********.
  Communication:
  June 26th, 2025:
  Stash attempted to call the customer but received no answer and left no voicemail due to
  a full inbox.
  Stash sent the customer an email indicating that on April 17th, 2023. A debit card
  replacement was performed, the customer transaction was declined because the card was
  deactivated or locked.
  June 30th, 2025:
  Stash attempted to call the customer a second time but received no answer and left no
  voicemail due to a full inbox.
  Stash attempted to contact the customer again by email to provide additional assistance
  with the inquiry, but no response was received.
  Current State:
  As of today, June 30th, we will mark this case as closed, since the customer has not replied to
  any of our emails. If the customer is in need of any further assistance or has any additional
  questions regarding their account activity at **********************, our customer service team is available by
  email at ********************************** and by phone at ************** to assist them.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked numerous times to remove my banking info said would I don't care Abt the five dollers send me a check can't withdraw got to fill out papers on and on just close my acct remove bank info no I'm not filling out anything

  Business Response

  Date: 07/01/2025

  This is in response to Better Business Bureau Case No. *********
  Background:
  The complaint is regarding a request for the closure of their account.
  Communication:
  June 27th, 2025:
  Stash tried calling a customer but received no response. A follow-up email was sent to the customer,
  explaining that only their personal and smart portfolios could be closed. However, there some funds ($5)
  on their **** *** accounts from a recent deposit hold that were preventing the full closure.
  The customer was previously provided with an *** withdrawal form via email, but did not follow the steps
  we explained in the email.Stash added to the email with the explanation an *** withdrawal link instead
  of the form and we were able to close the account.
  Current State:
  As of today, June 30th, member's account is completely closed. If the customer is in need of any further
  assistance or has any additional questions regarding their account activity at **********************, our customer se

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This us a banking account I didn't use it much just small amounts deposited. On may 28th my checking account ************** was locked with no explanation I spoke with surrport they said would unlocked in 24hrs Then I received notification to invest the balance in my account. I didn't want to so then needed documentation in which sent multiple times to not even get a reply. And customer service just says will send a email that I still haven't received. I sent ******* statement ss # last 4 and they refused to unlock my account help me please Now there saying they don't want me as a customer but still won't release my money into external account linked. They will mail a check.

  Business Response

  Date: 06/11/2025

  This is in response to Better Business Bureau Case No. *********
  Background:
  The complaint is in regard to the customer not receiving a check for the closure of their
  account.
  Communication:
  June 5th, 2025:
  Stash attempted to call the customer, but received no response. A follow-up email was
  sent to the customer to confirm their address on file before processing the check.
  The customer emailed ********************** the same day, declaring that they had a new phone number
  and confirming their current address, which is not the same as the one Stash has on file.
  June 9th, 2025:
  Stash attempted to call the customer, but received no response. The customer received
  a follow-up email notifying them that in order to process the check, they must provide
  proof of address for their current mailing address.
  Current State:
  As of today, June 10th, Stash is still waiting for the proof address in order to issue the
  check. If the customer is in need of any further assistance or has any additional questions
  regarding their account activity at **********************, our customer service team is available by email
  at ********************************** and by phone at ************** to assist them.

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** debit card was not disabled as late as 5/12/2025, as I was able to execute a transaction on that day.2. My SSA ACH ($1,246.00USD) was deposited and cleared on 5/14/********* mobile check deposit ($1,177.16USD) was confirmed by Stash to have cleared on 5/14/2025.4.Definitely from 5/14/2025 forward, I should have had no problem with microtransactions or small bill payments.5.On or about 5/13/2025 or 5/14/2025, through no fault of my own, my debit card was disabled, and I was not notified through any of the channels Stash has on file for me.6.I have no access to my own funds, which is due to an issue on the part of Stash. This issue is causing me great financial hardship due to my inability to meet certain financial obligations and so far I have received no productive or beneficial assistance on behalf of Stash.7.Stash knew or should have known that there is an issue on their end which is continuing to prevent me from accessing my own funds.8.I have attempted all of Stashs troubleshooting tips, to no avail.9.Stash now obviously needs further assistance from an outside regulatory body to assist them in ensuring that this situation never again occurs, since it is 5/22/2025 and I still do not have access to my funds. So, I have done Stash the favor of also contacting the ***** the **** and the **** so that they can provide adequate assistance.

  Business Response

  Date: 06/04/2025

  We can see that the customers previous debit card was requested to be replaced on Apr 17, 2023, the reason that was chosen to replace this card is because it was "damaged" and that is the card that you been using since then until the card started presenting issues, at this point we believe the best resolution we can provide for the customer is to provide a card replacement with expedited shipping and are waiting on the customer to approve this so we can proceed.