Complaints

This profile includes complaints for Lili App Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lili App Inc.

  15 W 18th St Ste 6E New York, NY 10011-4605

  
• 

  Lili App Inc.

  PO Box 238 New York, NY 10014-0238

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 17/ 18 I was charged $139.00 by Pods. The money was debited from my Lili account, the parent company, *********************** I didn't catch it until October 3, 2022. I called Lili immediately. I spoke to someone who was extremely difficult to understand. I was asked if the card was in my possession? I indicated that I haven't been able to find it for several months. I honestly thought or think it is in a pocket. However, I have not seen it and told the customer service person that if she looked on my account she would not see any physical card swipes. I can only use the card through ****** or PayPal, ect as I have been looking for it. I did tell the customer service person that a year ago I had a Pod. During the Pandemic I actually used my Lili card to pay the delivery free to have the *** moved from ******** to GA. I received that ***, unloaded it, and it was picked up. I called ***S and they told me that my account had been closed. I didn't have a *** therefore they had nothing to look up to refund. They suggested that I call my bank. I have received my new debit card. I HAVE NOT received my the credit of $139.00 back to my account.Up until this point I was extremely happy with Lili. I told several of my friends during the Pandemic who.opened accounts. I hope that Lili Bank can clear this up so.thst I can remain a valued customer.

  

  Business Response

  Date: 10/28/2022

  Dear ***********************, 

  
  We have received a copy of your correspondence filed with the BBB on October 3, 2022. Please note that we take matters of customer service and regulatory compliance seriously. 

  
  Based on the matter raised, we understand that your concerns are regarding a dispute for certain unauthorized transactions which resulted in no-error found.

  
  Unfortunately, in order to appeal the recent dispute decision where a formal "No Error found" determination was made, you will need to submit new evidence not already used in the dispute investigation. 
  
  This means any additional document and/or evidence not previously submitted upon filing the initial dispute in an effort to reopen the dispute claim investigation. This could include receipts, contracts, police reports, etc.  

  Sincerely,

  The Lili Compliance Team

  Customer Answer

  Date: 10/31/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I asked Lili what information had been used? Initially I was told that you had not received my form, although I do have a confirmation of fax. 

   

  I don't have a POD, I didn't have a POD that has any money due. If needed I can fill out a police report attesting that I lost my debit card. 

   

  As stated before I fully LOVED my experience with Lili Bank up until this point. I expect the $139 to be credited to my account as I was told it would be. 

   

  You can look this up in zillow, I have a home at ****************************************************************************** up for sale. My portion of the proceeds once the home is sold should be $130k. I want to feel comfortable knowing that I can put half of that into my business account.  I need to know that my money is safe and that Lili is going to protect my interests. 

   

  I was told that I couldn't appeal,  period, initially.  The bottom line is that I have an unauthorized charge on my account.  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  

  Business Response

  Date: 11/03/2022

  Hi ***********************,

   

  After further review of your dispute, your account was credited $139.00 for your dispute.

   

  Thank you

• Initial Complaint

  Date:10/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account with Lili Bank platform as i was creating my new business. that was about 4-5 months ago (about june)As much as Lili seemed to be easy to use, several detail were omitted or not readily available, such a clear list of Bank working with Plaid (the bank to bank transfer platform that Lili uses). I discover it the hard way after my first contract, I could not link with UW credit union - my private bank account to pay the bills (mortgage and others). As i complain to Lili, i was informed that the updated Plaid compatible bank list only available through the app itself. So i look at all the bank close by my place, and checked if they were in their app and Bingo. I opened an account at ******************** then try to transfer funds. By then I had 3 month of revenue locked away and bills are getting past due. Althought the bank was listed on their app, it did not work. So i complained, one, twice and a third time. The last development is simple: Lili stands is :"not our problem" From a customer perspective, they have 40,000$ i earned, tLili is holding it hostage, and I am facing ********************* name is Square-Pie LLC, a business consultancy. Single ownerAny help would be appreciated.Regards,

  

  Business Response

  Date: 10/27/2022

  Dear **************,

   

  We are responding to the issue raised by you regarding your Lili account. We have noticed that you are referring to the current ongoing issue with Plaid. Our engineers are aware of the issue and are actively working with Plaid to fix this issue. Unfortunately, there is nothing else we can do at this time.

  If you require any additional support or information, do not hesitate to reach out to Lili customer support.

   

  We sincerely apologize for any inconvenience this may have caused.

   

  The Lili Compliance Team

• Initial Complaint

  Date:10/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called lili yesterday 10-20-2022 about disputing a claim for ****** dollars. My wallet was stolen Tuesday evening and there was transactions that I didnt recognize on my at all. They told me to wait until the transactions to post and to call them and theyll give me a provisional credit while they investigate. It was been two days and the transactions that were fraudulently tooken out of my account still says pending. I was using that money for my rent Monday. Now I might get kicked out of my house because I cant pay my rent due to someone stealing my wallet and lili doing nothing about it.

  

  Business Response

  Date: 10/28/2022

  Hi ******, 

  
  We have received your correspondence filed with the BBB on October 28, 2022. Please note that we take matters of customer service and regulatory compliance seriously. 

  Based on the matter raised, we understand your concerns were regarding a dispute claim of certain unauthorized transaction which resulted not in your favor. 

  In order to appeal the recent dispute decision where a formal "No Error found" determination was made, you will need to submit new evidence not already used in the dispute investigation. 
  
  This means any additional document and/or evidence not previously submitted upon filing the initial dispute in an effort to reopen the dispute claim investigation. This could include receipts, contracts, police reports, etc.  

  It is important to note, though you may appeal there is no guarantee the decision will change. 

  If you have any further questions, please contact Lili directly. 

  Sincerely, 

  The Lili Compliance Team

• Initial Complaint

  Date:10/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON 07/28/22 I filed a dispute with Lili for a ****** unauthorized transaction. on 08/31/22 I received notification that it was denied. on 09/08/22 I called Lili again to dispute the denial. 09/09/22 received another notice of denial for my appeal. I provided them with information stating that I was entitled to my money back but shopify could not process the refund on their end. Lili still denied it. Fast foward to 10/17/22. I paid off my paypal working capital and planned on taking out another one only to find out that Lili opened a claim with my paypal account for the ******. They notified me that they denied the claim but did not notify paypal. after speaking with ******, I am told the bank needs to contact them directly. I call and speak to someone who says they cannot make outgoing calls. so I ask for a supervisor. i am put on hold for 2 hours only to find out they are closed. they just left me on hold. call back next day, no help at all. This company has now officially hurt me financially because they wont do their job.

  

  Business Response

  Date: 10/19/2022

  Dear *********************, 

  We have received a copy of your correspondence filed with the BBB on October 19, 2022. Please note that we take matters of customer service and regulatory compliance seriously. 

  Based on the matter raised, we understand that your concerns are regarding a dispute for certain unauthorized transactions which resulted in no-error found and not receiving a call from a supervisor/manager regarding your concerns. 

  Unfortunately, in order to appeal the recent dispute decision where a formal "No Error found" determination was made, you will need to submit new evidence not already used in the dispute investigation. 
  
  This means any additional document and/or evidence not previously submitted upon filing the initial dispute in an effort to reopen the dispute claim investigation. This could include receipts, contracts, police reports, etc.  

  Additionally, regarding your feedback of not receiving a call from a supervisor, we will have a member of our team contact you to assist and hear your concerns. If you have any further questions, and/or concerns, please contact Lili directly. 

  Sincerely,

  The Lili Compliance Team

  
  

  Customer Answer

  Date: 10/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I dont know how clearer I can be. I DO NOT WISH TO REOPEN THE DISPUTE. I AM NOT DISPUTING THE RESULTS!. What I am asking you to do is to CALL PAYPALl and CLOSE the claim that you guys (Lili) opened with PayPal. That is it.  I will repeat  What I am asking you to do is to CALL PAYPALl and CLOSE the claim that you guys (Lili) opened with PayPal.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Customer Answer

  Date: 11/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   I don't know how many times I can say that I do not want to reopen the claim. You guys need to call PayPal and close the claim that you opened with them. they can only take the information from you. This is hindering me from getting financing. If you guys don't call I'm getting a lawyer.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  

  Business Response

  Date: 11/21/2022

  Dear *********************, 
  We have received a copy of your correspondence filed with the BBB on October 26, 2022. Please note that we take matters of customer service and regulatory compliance seriously. 
  Based on the matter raised, we understand that your concerns are regarding a dispute for certain unauthorized transactions which resulted in no-error found and not receiving a call from a supervisor/manager regarding your concerns. 
  Unfortunately, in order to appeal the recent dispute decision where a formal "No Error found" determination was made, you will need to submit new evidence not already used in the dispute investigation. 
  
  This means any additional document and/or evidence not previously submitted upon filing the initial dispute in an effort to reopen the dispute claim investigation. This could include receipts, contracts, police reports, etc.  
  Additionally, regarding your feedback of not receiving a call from a supervisor, we will have a member of our team contact you to assist and hear your concerns. If you have any further questions, and/or concerns, please contact Lili directly. 
  Sincerely,
  The Lili Compliance Team

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I DISPUTED 2 TRANSACTIONS WITH THIS BANK AND MY DISUTE WAS CLOSED WITHOUT EVEN LOOKING AT MY SUPPORTING DOCUMENTS WHICH MAKES IT CLEAR THAT I DID NOT RECEIVE THE ***** THAT I PAID FOR. THESE TWO TRANSACTIONS WERE PAYMENT ON A COSTUME THAT I NEVER RECIEVED !!! I EVEN HAVE A EMAIL OF THE DESIGNER APOLOGIZING FOR THE INCONVENIENCE!!! THIS BANKS PROCESS FOR DISPUTES IS HORRIBLE . EVEN WITH EMAILING THEM I TALKED TO 4 DIFFERENT PEOPLE . I WANT MY MONEY BACK. I WILL NO LONGER BE DOING BUSINESS WITH THIS BANK AND WILL BE USING MY PLATFORM TO LET OTHERS KNOW WHY THEY SHOULDNT EITHER !!!

  

  Business Response

  Date: 10/19/2022

  Dear ***************************, 

  We have received a copy of your correspondence filed with the BBB on October 19, 2022. Please note that we take matters of customer service and regulatory seriously. 

  Based on the matter raised, we understand your concerns were regarding your dispute claim which resulted in no-error found. Unfortunately, in order to appeal the recent dispute decision where a formal "No Error found" determination was made, you will need to submit new evidence not already used in the dispute investigation. 
  
  This means any additional document and/or evidence not previously submitted upon filing the initial dispute in an effort to reopen the dispute claim investigation. This could include receipts, contracts, police reports, etc.  

  We appreciate your understanding. If you have any further questions, please contact Lili directly and we will be glad to assist further. 

  Thank you. 

  Sincerely, 

  The Lili Compliance Team

  Customer Answer

  Date: 10/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got Lili and later decided to switch to Chase. I've made several attempts to link my Chase account to my Lili account so I can transfer the funds over and close the Lili account, however, it gets stuck loading. I've spent way too much time on the phone with Lili, and have sent several emails to support. They asked for a screenshot of what it was doing on the last step, so I provided that. Over a month later, I've yet to get a response or has the issue been resolved. A Lili employee told me to send the funds over *****, but that won't work either.

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 25 2022 i made a bank to bank transfer one for the amount of $500.00 the second in the amount of $300.00 on September 29 2022 I called Lili customer service representative and was to it was a 3-5 day hold on funds and representative verified funds was pending post later on October 3 2022 I was told wasnt no funds and nothing was pending but funds have left my bank account and Lili hasnt done anything to resolve this matter I havent received funds back from my sending bank and customer service is horrible and refuses to service customer in a proper manner they will hang up in your face and it ridiculously rude send emails no one respond escalated and again no response funds didnt just disappear I have proof of transfer to Lili account and Lili is holding my funds and wont release them and as of October 17 2022 I have yet to have an update

  

  Business Response

  Date: 10/17/2022

  Dear ******** ***, 

  We have received a copy of your correspondence filed with the BBB on October 17, 2022. Please note that we take matters of customer service and regulatory compliance seriously. 

  Based on the matter raised, we understand you are inquiring about a certain bank to bank transfer which was not credited to your account. According to Lili records, we are unable to locate your transactions in questions and have no such transactions within our records. We recommend that you contact the originating institution that you initiated this transfer from for further assistance. 

  If you have any further questions and/or concerns, please contact Lili directly. 

  Sincerely, 

  The Lili Compliance Team 

   

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/21/20 $4700.00 account was locked and closed by Lili bank I have yet to receive my money from them I've called multiple times and the reps either hang up or tell me since I'm not longer a customer then they have no reason to speak on this matter with me

  

  Business Response

  Date: 10/11/2022

  Dear *****************, 

  We have received your correspondence filed with the BBB on October 11, 2022. Please note that we take matters of customer service and regulatory compliance seriously. 

  We generally don't provide specifics related to the difficult decision to close Lili accounts.  However, please know an objective and detailed analysis of both account and transaction history, along with assessing intelligence collected from sophisticated sources are used to support our decision to terminate our relationship.
  
  Based on this analysis we strongly believe the appropriate account action was taken.

  Additionally, the remaining funds within the account will be returned back to the originating source, **** Pandemic Unemployment Assistance, given the direct deposit was received not under your name. 

  We wish you the best going forward. 

  Sincerely, 

  The Lili Compliance Team 

   

   

• Initial Complaint

  Date:10/11/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 28th 2022 I filed a dispute on a transaction from 09/26/2022 in the amount of $250.00 Claim ID # ************ I was told that within 10 days I would be issued a provisional credit. Today on 10/10/2022 which happens to be the 10th day a credit adjustment was made to my account in the amount of $250.00 & immediately reversed I received a email stating NO ERROR FOUND in relation to the dispute this transction was fraudulent I DID NOT authorize this transaction. I DO NOT KNOW THE INDIVIDUAL OR THE ORGANIZATION. This person CALLED ME and pretended to be cash app support letting me know my account had been compromised & to verify my account because of transactions I had been making that day HOW WOULD ANYONE KNOW THEY DIDNT ACTUALLY WORK FOR CASH APP SUPPORT. I contacted the Merchant (cash app) through the app on 10/26/2022 as they were closed when everything transpired. I also contacted the Merchant (cash app ) again and they advised me as of Friday 10/07/2022 that the funds in the amount of $250.00 were returned to my bank on 9/30/2022 just days after I first reported this incident! so It doesnt not make sense how NO ERROR WAS FOUND. Now because I filed the dispute with my bank The merchant will not speak to me regarding anything to do with this matter all information has to be obtained from Lili bank who states no error was found on a fraudulent transaction . I really need this looked into I dont know what else to do how can someone scam me and my bank not do everything to help me resolve this. Please if further information is required Im more than happy to be of assistance.

  

  Business Response

  Date: 10/11/2022

  Dear *****************************, 

  We have received your correspondence filed with the BBB on October 11, 2022. Please note we take matters of customer service and regulatory compliance seriously. 

  Based on your concerns raised, we understand you are inquiring about a dispute claim of certain unauthorized transactions that was not found in your favor.  In order to appeal the recent dispute decision where a formal "No Error found" determination was made, you will need to submit new evidence not already used in the dispute investigation. 

  This means any additional document and/or evidence not previously submitted upon filing the initial dispute in an effort to reopen the dispute claim investigation. This could include receipts, contracts, police reports, etc.  
  
  It is important to note, though you may appeal there is no guarantee the decision will change. 

  If you have any further questions or concerns, please contact Lili directly. 

  Sincerely, 

  The Lili Compliance Team 

   

  Customer Answer

  Date: 10/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   

  I have submitted documentation I filed a police report and I also sent phone records showing the scam number that contacted me. I also have emailed You all and was told Id have response within 10 days.   I have in fact submitted NEW EVIDENCE & was told you all did receive those documents. 

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  

  Business Response

  Date: 10/21/2022

  Dear *****************************, 
  We have received your correspondence filed with the BBB on October 21, 2022. Please note we take matters of customer service and regulatory compliance seriously. 
  

  Based on your concerns raised, we understand you are inquiring about a dispute claim of certain unauthorized transactions that was not found in your favor.  In order to appeal the recent dispute decision where a formal "No Error found" determination was made, you will need to submit new evidence not already used in the dispute investigation. 
  

  This means any additional document and/or evidence not previously submitted upon filing the initial dispute in an effort to reopen the dispute claim investigation. This could include receipts, contracts, police reports, etc.  
  
  It is important to note, though you may appeal there is no guarantee the decision will change. 
  If you have any further questions or concerns, please contact Lili directly. 
  

  Sincerely, 
  The Lili Compliance Team 
  

  
  

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay for lili pro but i dont get any of the benefits of the package because my disability payments arent marked as deposits so its saying im not qualified when i know i am. And it wont let me link to other apps for some reason. Ive emailed, chatted live, and called them and everytime they either tell me its fixed or if i say ill wait until it works they just hangup on me. Help please

  

  Business Response

  Date: 10/11/2022

  Dear *******************************, 

  We have received your correspondence filed with the BBB on October 11, 2022. Please note that we take matters of customer service and regulatory compliance seriously. 

  Based on your matter raised, we understand your concerns are about Balance Up. 

  The Lili Pro BalanceUp feature is a discretionary overdraft program that is available to Lili Pro customers if they meet and consistently maintain certain eligibility criteria.  Once the customer is eligible, ********************** invites them to enroll.  BalanceUp allows Lili Pro customers who consistently maintain eligibility and account review criteria to overdraw their accounts fee-free on debit card purchases only. The overdraft limits are set based on a continuous review of deposit history and account activity of the enrolled customer, and can vary from $20-$200. A qualifying deposit is money received from an employer, payroll provider or gig economy payer. If you need further referenced 

  Given that your deposits are disability payments according to your transaction history, unfortunately does not meet the specified criteria. Please refer to our Balance Up FAQ for further reference. 

  If you have any further questions and/or concerns, please contact Lili directly. 

  Sincerely, 

  The Lili Compliance Team