Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************** Flex Account ending in **** the business on took out ****** on September 2nd Rent was supposed to be paid on the September 1st which did not happen I have contacted customer service which did not help in no way. ******** Is another confrontation number given to me

  Business Response

  Date: 09/08/2024

  To Whom It May Concern,
  
  Your complaint filed with the Better Business Bureau was referred to the ************************ at **********************.
  
  Recently one of our ************* Managers sent you a resolution with regards to the concern on your Flex account. We attempted to contact you on three separate occasions (9/4/2024, 9/5/2024, and 9/6/2024), however, we have not heard back from you. We hope the emails our ************* Manager sent answered all your questions and concerns.
  
  If you have any further questions regarding your account, please respond directly to the last email from our manager for assistance.
  
  Thank you for your business and for allowing us to be of service. Your concerns are important to us.
  
  Best Regards,
  Flex Support

  Customer Answer

  Date: 09/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:09/02/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/1/2024, Flex initiated my rent payment from my debit card which has had no issues before. However, the payment of $671.65 was initiated and withdrawn from my bank account. I spoke with my bank was advised to freeze my debit card until Flex resolves the issue on their end, but Flex is adamant the issue is with the bank. The bank will not allow me to dispute it until September 9, and then there is no telling how long it will take to get a refund from Flex. By that date, I will be 4 days past due, still owe my full rent amount, plus late fees of $200 that will continue to accumulate at $50 daily until paid in full. This is unacceptable and a nightmare, with zero support except from email on Flexs end.

  Business Response

  Date: 09/06/2024

  To Whom it May Concern,
  
  Your complaint filed with the Better Business Bureau was referred to the ************************ at **********************.
  
  Recently one of our ************* Managers sent you a resolution with regards to the concern on your Flex account. We explained that your bank declined Flex's transactions, therefore we were unable to cover your rent this month. Please view the attachments for more details on the declined transactions.
  
  We attempted to contact you on three separate occasions (9/3/2024, 9/4/2024, and 9/5/2024), however, we have not heard back from you. We hope the emails our ************* Manager sent answered all your questions and concerns.
  
  If you have any further questions regarding your account, please respond directly to the last email from our manager for assistance.
  
  Thank you for your business and for allowing us to be of service. Your concerns are important to us.
  
  Best Regards,
  Flex Support

  Customer Answer

  Date: 09/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:09/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Flex took my money and never paid my rent. I tried to withdrawal my money that was paid to Flex to pay my rent and it wouldnt let me. I tried to cancel my membership and it wouldnt let me. I contacted them several times and the one representative I spoke with name ******* kept ignoring my request to cancel my membership and to get a refund back for the money they took. They took $44.97 of nothing charges when I wasnt using them and the first time I used them, they took over $1302.90 from me and didnt pay my rent like they were suppose to.

  Business Response

  Date: 09/06/2024

  To Whom it May Concern,
  
  ********************* complaint filed with the Better Business Bureau was referred to the ************************ at **********************. A ************* Manager has reached out to the complainant for further assistance but have not received a response.
  
  We kindly ask the complainant to contact Flex at ********************************** with any further concerns or questions regarding their account. 
  
  Thank you for your business and for allowing us to be of service. Your concerns are important to us.
  
  Best,
  Flex Team

  Customer Answer

  Date: 09/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:08/31/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Flex steals money from me. We have never missed a payment in rent. We decided to use flex to help us lighten the load. My rent is $2402. Theyre saying theyll split the rent by us paying $1702 on the 1st - They pay our rent for the month and well pay the remaining $700 on the 15th if the month. Should be that easy. I paid the 1st payment and when Upon the 15th I paid the 2nd payment. For some reason having auto pay on they took $514.20 after everything had already been paid. I reached out to them to have my money refunded. I was told No and it would go towards my next months payment. Here we are upon the 1st of the month and I had all funds sent to them in line for them to take the 1st months payment minus $514.20 and ** told that now that money would go towards my 2nd payment. If my rent is not paid on time by the 3rd of the month I will have to pay a late fee in which I did also last month. I have all dates, transcript and conversation to prove that theyre attempting to steal money month by month. Due to limited characters remaining in this message I can only be brief - The major problem is FLEX doesnt off phone support and everything is lost in confusion in text and email. Phone support is needed! My money is being stolen and I am not a millionaire. Far as dates: This all began August 13th. Until now

  Customer Answer

  Date: 09/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved upon the resolve of me and BBB requested by Flex. The only help I received was by the employee of flex by the name of *****. She helped resolve the situation but my experience was horrible but the rest of the staff at flex. 
  
  Sincerely,
  
  *****************
  
  
  
   
  
  

• Initial Complaint

  Date:08/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Flex. Has charged my account for over a year and half twice a month ***** for a service I canceled a year and a half ago. This charges have caused my checking account have over draft fees for over 400 hundred dollars! I want my money back for a service I don't use my overdraft fees. Just got an email about payment deductions from my account today!!!! I don't want any contact with this company and want my money back!!! Why would someone pay ***** for a service when you can pay directly????

  Business Response

  Date: 09/08/2024

  To Whom It May Concern,
  
  Your complaint filed with the Better Business Bureau was referred to the ************************ at **********************.
  
  Recently one of our ************* Managers sent you a resolution with regards to the concern on your Flex account. According to Flex records, your Flex account remained open but in a paused status, which is why you were being charged a membership fee each month. As of 9/3/2024, your Flex account has been canceled and you will no longer be charged anymore monthly membership fees.
  
  The refund of the $14.99 monthly membership fee from July 2023 - August 2024 has been successfully processed to the card ending in **** linked to your Flex account. You should see the funds in your account within the next 3-5 business days, although the time frame might vary slightly based on your banks processing speed.

  If you have any further questions regarding your account, please respond directly to the last email from our manager for assistance.
  
  Thank you for your business and for allowing us to be of service. Your concerns are important to us.
  
  Best Regard,
  Flex Support

• Initial Complaint

  Date:08/28/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I flex my rent for the month of August. I paid the first payment and paid the remaining $707 owed in two split payments. The first split payment was for $634 and the second split payment was for $73, totaling to $707. I received an email yesterday that I would be debited another $707 on August 31, 2024. Ive already paid the total owed to flex in the amount of $707. Im trying to get the issue resolved so that I wont be double charged in 3 days, which will place me in a deep hole for September. I would like for Flex to please update my account with the correct charges and remove a second payment of $707. Thank you.

  Customer Answer

  Date: 08/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:08/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company withdrew money from my account but did not send it to my realtor. My realtor and myself have reached out to the company via email and phone which is only a recording and you have to leave a message. We have gotten no resolution and they still haven't made the payment. The payment of $282.80 was withdrawn from my account on 7/10/24

  Business Response

  Date: 08/27/2024

  To Whom it May Concern,
  
  *************************' complaint filed with the Better Business Bureau was referred to the ************************ at **********************. A ************* Manager has reached out to the complainant for further assistance but have not received a response.
  
  We kindly ask the complainant to contact Flex at ********************************** with any further concerns or questions regarding their account. 
  
  Thank you for your business and for allowing us to be of service. Your concerns are important to us.
  
  Best,
  Flex Team

• Initial Complaint

  Date:08/14/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been using Flex Finance to pay rent since I have been living paycheck to paycheck. Its helped but I had an issue in July when I was charged the full amount instead of half which I told my bank and the issue was resolved. However, this month I was charged three times and there was a claim reversal but I had no way of knowing this and it took money from my bank leaving me in the -$300. I really needed that money and I am completely out of money and did not know why this happened without me knowing or my consent. My bank was unable to resolve this issue and Ive cancelled the service but I need that money back. Ive let Flex know but they are not helping me and insist there is no other charges despite me sending evidence from my account transactions

  Customer Answer

  Date: 08/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:08/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the app youre able to split your rent and pay. I opt out for autopsy for this month but its not allowing me to add funds to pay my rent.

  Business Response

  Date: 08/26/2024

  To Whom it May Concern,
  
  ******************* complaint filed with the Better Business Bureau was referred to the ************************ at **********************. A ************* Manager has reached out to the complainant for further assistance.
  
  We are currently working on processing the complainants August rent payments. 
  
  We kindly ask the complainant to contact Flex at ********************************** with any further concerns or questions regarding their account. 
  
  Thank you for your business and for allowing us to be of service. Your concerns are important to us.??Best,
  Flex Team

• Initial Complaint

  Date:08/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid on June 2 - $820.45 in order to activate my account and ********************** card for the first time ever. This was to act as collateral.I paid off Junes balance of $1377.85 on June 11 and June 26. I have paid Flex a total of $2,197.70 (this is the total of my rent in full plus the $820.45 deposit originally submitted as collateral), Flex has only paid 1 month of rent at this point in time (June 2024).I paid off Julys balance of $1,329.40 on July 26 and August 6 (the settlement payment). I have paid Flex a total of $3,527.10 for 2 months of rent, when the cost of 2 months of my rent is only $2,707.45.My account has been paid in full, yet they deactivated my account for some reason, and are now refusing to pay my months rent, or give me back my original deposit! I am asking for the 1st deposit submitted on June 2, 2024 the was required in order to activate my account since ********************** is now refusing to pay my rent. Im $800 short for my rent this month. Additionally it is IMPOSSIBLE to get a hold of a customer service agent. Their customer service is not disability friendly. It is much easier for me to speak on the phone with someone that to read and write emails as I am legally blind. Scam of a company.

  Business Response

  Date: 08/15/2024

  To Whom it May Concern,
  
  ***************************** complaint filed with the Better Business Bureau was referred to the ************************ at **********************. A ************* Manager has reached out to the complainant for further assistance.
  
  We kindly ask the complainant to contact Flex at ********************************** with any further concerns or questions regarding their account. 
  
  Thank you for your business and for allowing us to be of service. Your concerns are important to us.
  
  Best,
  
  Flex Team