Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid the company FLEX my rent payment in 11-1-24 and they are contracted to pay my apartment complex. I the saw on my apartment dashboard that I had a returned check and its a fee of 75$ late fee of 200$ and owe my rent. I have none of this as I paid Flex to pay the rent

  Business Response

  Date: 11/12/2024

  To Whom it May Concern,
  
  ******* ****** complaint filed with the Better Business Bureau was referred to the ************************ at **********************. A ************* Manager has reached out to the complainant for further assistance.
  
  Flex notified the complainant of the technical error and corrected the issue immediately. Flex resubmitted their November rent payment and covered all late and non-sufficient fund fees incurred from their property.
  
  We kindly ask the complainant to contact Flex at ********************************** with any further concerns or questions regarding their account. 
  
  Thank you for your business and for allowing us to be of service. Your concerns are important to us.
  
  Best,
  
  Flex Team

• Initial Complaint

  Date:11/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for Flex Pay and was denied. The denial letter cited a lack of financial information, but I wasn't prompted to upload any documents during the application process. I'm confused about how I could be turned down for a service based on my checking account history and job history. Ive tried to reach out for clarification but am having difficulty getting a response.

  Business Response

  Date: 11/11/2024

  To Whom it May Concern,
  
  ****** ********** complaint filed with the Better Business Bureau was referred to the ************************ at **********************. A ************* Manager has reached out to the complainant for further assistance.
  
  Flex followed up with the complainant and informed them that when applications are reviewed a variety of factors are considered. The complainant was informed they do not meet Flexs eligibility criteria at this time and to re-apply after a 60-day wait period as it may improve their chances of approval.
  
  We kindly ask the complainant to contact Flex at ********************************** with any further concerns or questions regarding their account. 
  
  Thank you for your business and for allowing us to be of service. Your concerns are important to us.
  
  Best,
  Flex Team

• Initial Complaint

  Date:11/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Flex because it was now working with my apartment complex. They approved me and told me that I'll pay the full months rent for October and beginning November they will start splitting rent in 2 payments. November 1st comes and they sent no emails or anything. I go to the app and it says that Flex did not pay my rent this month because of an unresolved issue. I have been sending numerous emails about this and no one seems to know what the unresolved issue is! I also googled things to try and resolve too, but it still said the same thing. I have been trying daily to cancel my membership and it said I have to withdraw my funds first. There are no funds to withdraw! It has a big glitch! Therefore I ended up getting a money order and paying my rent to the office. Then, on November 3rd, Flex tried to pull my rent for the FULL AMOUNT, after it just said they couldn't pay it! It also should not have been for the full amount! I am still trying to get this glitchy service canceled and I'm getting nowhere! There's no direct number to call, and very slow response times when I file tickets. Can someone please force the issue and clear me from all of Flex services ASAP!!!!!

  Business Response

  Date: 11/14/2024

  To Whom it May Concern,
  
  *** *******' complaint filed with the Better Business Bureau was referred to the ************************ at **********************. A ************* Manager has reached out to the complainant for further assistance.
  
  Flex informed the complainant that the issue was escalated to our engineering team. We have confirmed that their account is now canceled as requested and have refunded their finance charge.
  
  We kindly ask the complainant to contact Flex at ********************************** with any further concerns or questions regarding their account. 
  
  Thank you for your business and for allowing us to be of service. Your concerns are important to us.
  
  Best,
  Flex Team

• Initial Complaint

  Date:11/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother has been using Flex for her rent payments for a few months now. She is on a small, fixed income that comes primarily from Social Security. Flex withdrew $811 EXTRA from her bank account for rent this month. When she indicated that she would cancel Flex Pay, the website stated that they would not pay her November rent. After taking approximately $2,000 from her bank account, of course. So they overcharged her and then threatened to keep it and basically have her evicted if she cancelled. They have no phone number for customer service - they post one, but it is not staffed by a person and only accepts voicemails. My mother has had other, smaller problems with Flex since starting it, but nothing to this degree. Flex has poor ratings EVERYWHERE online. It's time we shut these predators down.

  Business Response

  Date: 11/12/2024

  To Whom it May Concern,
  
  ****** Wrens complaint filed with the Better Business Bureau was referred to the ************************ at **********************. A ************* Manager has reached out to the complainant for further assistance.
  
  The complainant is not a Flex user and had reached out on their family members behalf. Unfortunately, we couldn't share information directly with them. However, Flex has already connected with the account holder to explain the payment details and provide a breakdown. We haven't heard back with any further questions or concerns from the account holder.
  
  We kindly ask the complainant to contact Flex at ********************************** with any further concerns or questions regarding their account. 
  
  Thank you for your business and for allowing us to be of service. Your concerns are important to us.
  
  Best,
  Flex Team
  

• Initial Complaint

  Date:11/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ive used this app when i was struggling so it helped me and i payed everything good, then all of a sudden one year later, they want to say i own rent when i dont pay rent currently for october and november, and each month is supposedly $1625 a month a month where?

  Business Response

  Date: 11/08/2024

  To Whom it May Concern,
  
  ***** ******** complaint filed with the Better Business Bureau was referred to the ************************ at **********************. A ************* Manager has reached out to the complainant for further assistance.
  
  Flex confirmed the complaints account was canceled as of late September and there are no outstanding balance. 
  
  We kindly ask the complainant to contact Flex at ********************************** with any further concerns or questions regarding their account. 
  
  Thank you for your business and for allowing us to be of service. Your concerns are important to us.
  
  Best,
  Flex Team

• Initial Complaint

  Date:10/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/5/2024 I paid my rent on flex app and the amount was ******** I checked back with my property manager here at avenue 19 apartments to see if the payment was made thru flex app to see if my rent was paid but unfortunately it wasnt so flex took my money from my account and I wasnt able to recover my funds of ******** so I went to my bank to try and see if I can recover my money but unfortunately I wasnt able to since its flex app I tried several times to contact them but unfortunately u can only text them on the app which is a bot not a live agent and until this day Im still trying to recover my money from them I dont know what else to do. They left me in debt I need my money back since they never paid my rent I need help on how to resolve this issue.

  Business Response

  Date: 11/07/2024

  To Whom it May Concern,
  
  ****** ***** complaint filed with the Better Business Bureau was referred to the ************************ at **********************. A ************* Manager has reached out to the complainant for further assistance.
  
  Flex provided information regarding how the service works and detailed explanation of their September and October payments. 
  
  We kindly ask the complainant to contact Flex at ********************************** with any further concerns or questions regarding their account. 
  
  Thank you for your business and for allowing us to be of service. Your concerns are important to us.??

  Best,
  Flex Team

  
  

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Flex is a company that offers rent payments in 2 parts, but you have to sign up with them and give them your banking information. I went through the sign-up process, but I did not click "Accept" at the end of the application process because I did not want to pay them a membership fee of $14.99 a month plus 1%. I closed the website before clicking "Accept" and then discovered an email saying I was approved by their banking partner *********. My credit reports are all frozen so no outside business can access my credit report or score, so their approval is fake or fraudulent or both. This company needs to be stopped. They are scammers.

  Business Response

  Date: 11/05/2024

  To Whom it May Concern,
  
  ******* ***** complaint filed with the Better Business Bureau was referred to the ************************ at **********************. A ************* Manager has reached out to the complainant for further assistance.
  
  The complainant canceled their account on October 29th. Flex provided confirmation of the account cancelation on October 29th and October 30th. On November 3rd, Flex unsubscribed the complainant from marketing emails. 
  
  We kindly ask the complainant to contact Flex at ********************************** with any further concerns or questions regarding their account. 
  
  Thank you for your business and for allowing us to be of service. Your concerns are important to us.
  
  Best,
  Flex Team

  Customer Answer

  Date: 11/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ****
  
  
  
   
  
  

• Initial Complaint

  Date:10/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Flex - rent portal Im hearing horrible things about this company. I would like my payment i have already funded , refunded to me so i can pay my rent myself. I cant contact anyone and am trying to get support before my rent is due in 2 days. Emailed a chat bot. Obviously, no help.

  Business Response

  Date: 10/31/2024

  To Whom it May Concern,
  
  Your complaint filed with the Better Business Bureau was referred to the ************************ at **********************.
  
  Recently one of our ************* Managers sent you a resolution with regards to the concern on your Flex account. Your payment of $2222.00 has been refunded back to your account and you should receive your funds back in the next 3-5 business days depending on your financial institution. 

  If you have any further questions regarding your account, please respond directly to the last email from our manager for assistance.

  Thank you for your business and for allowing us to be of service. Your concerns are important to us.
  
  Best Regards,
  Flex Support

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been using flex for over a year now. Since August of 2023. I was making ****** a year and my rent way *****. I recently received a email saying I need to verify my income since I didnt use the flex last month.then I received two emails saying to disregard that last email my account has been taken over by a different bank. But, by the time I read that email I already submitted my paystubs. I received a email 10/25/2024 saying my membership was canceled I didnt meet the requirement (I didnt make enough). But I currently make ****** a year and my rent is ***** and again, Ive been using flex for OVER A YEAR. There was no type of notice and rent is due in FIVE DAYS. Due to unforeseen circumstances I wanted to use flex this month to pay my rent. At least let me use flex for November and THEN TERMINATE MY RENT. To do that 5 days before the 1st of November is unproffesional and insensitive. Im not the RICHEST BUT ATLEAST GIVE ME A NOTICE. Now, I have to worry about making the money within the 5 days.their response I should have skip auto services

  Business Response

  Date: 11/01/2024

  To Whom It May Concern,
  
  Your complaint filed with the Better Business Bureau was referred to the ************************ at **********************.
  
  Recently one of our ************* Managers sent you a resolution with regards to the concern on your Flex account. We understand your frustration with the suspension of your Flex account, and we apologize for any inconvenience this has caused. Unfortunately, we are unable to overturn the decision that was made. However, please know that you are welcome to request reactivation of your account as early as November 30th for rent coverage for December rent.
  
  Our manager attempted to get in contact with you on two separate occasions (10/30/24 and 10/31/24), however we have not heard back from you. Since we have not heard back from you, Flex will be closing this complaint as resolved.
  
  If you have any further questions regarding your account, please respond directly to the last email from our manager for assistance.
  
  Thank you for your business and for allowing us to be of service. Your concerns are important to us.
  
  Best Regard,
  Flex Support

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I received a msg from flex to setup a payment arrangement to take care of the second half of my payment because I moved properties and had to pay the new property immediately. When I tried to respond back to the msg, the communication from flex stopped and then next thing you know they had debited the whole amount. Why ask if I need more time or tell me youre willing to work with me if in fact, you were not. Its impossible to get anywhere with their customer service, they do not have a phone number to contact and their online support is just a bot. Be weary of this company, they dont give a c*** about you, just the money. I would not recommend this company to anyone in the future.

  Business Response

  Date: 10/30/2024

  To Whom it May Concern,
  
  Your complaint filed with the Better Business Bureau was referred to the ************************ at **********************.
  
  Recently one of our ************* Managers sent you a resolution with regards to the concern on your Flex account. We were unable to link your email address, *****************************, to a Flex account. However, we attempted to contact you on three separate occasions (10/23/2024, 10/24/2024, and 10/29/2024), but we have not heard back from you. We hope your issue has been resolved.

  If you have any further questions regarding your account, please respond directly to the last email from our manager for assistance.
  
  Thank you for your business and for allowing us to be of service. Your concerns are important to us.
  
  Best Regards,
  Flex Support