Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          gohenry Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business Profileforgohenry Inc.

            Prepaid Debit Cards

            At-a-glance

            Customer Reviews

            1.22/5stars

            Average of 9 Customer Reviews

            Customer Complaints

            46 complaints closed in last 3 years

            18 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            3/12/2019
            Years in Business:
            7
            Business Started:
            3/1/2017
            Business Incorporated:
            3/6/2017
            Type of Entity:
            Corporation
            Business Management
            • Mr. Dean Brauer, Co-Founder & President (U.S.)
            Contact Information

            Principal

            • Mr. Dean Brauer, Co-Founder & President (U.S.)

            Customer Complaints

            46 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/09/2024

            Complaint Type:
            Advertising/Sales Issues
            Status:
            Answered
            I ordered a new card to be sent,as my sons chip was working only some of the time. I got a confirmation in writing sent to my phone that completion of this would NOT 1) stop access to current card 2)change pin,and that a new card would arrive in 10 days with specific delivery date. My son went to use his card today,it was blocked by the company. After incredible attempts to get a customer service PERSON,I was informed while yes they told me it would not be blocked or changed it was. This left my son 2 cities away with no debit card or access to funds to get home. Additionally, he had a direct deposit from a new job. We were told that due to the mistake of the system on blocking the card,he also would not have access to his wages during this 10 day period,nor the money that existed on the card,and nothing further could be done. Not only after explicitly staying in writing they would not block the card,they did. Then they are set to hold wages for the duration. An immediate solution such as getting a card overnight etc was not offered,so we had to cancel the entire account so they can in 5 days release my sons wages back to his employer, so then we can begin the process of getting him repaid. This is the worst customer experience, and especially since its one that concerns our children and their safety. I cannot have a card company cut my child's card off for a mistake and completely refuse to do anything that would rectify it. I'm filing a complaint in hopes to prevent someone else's child being on the other end of this experience. You cannot know what it's like to have done everything to ensure their safety to have those set *** fail you in time of need,then refuse to do anything to help. I will never use this business again.
            Read More

            Customer Reviews

            9 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kathy S

            1 star

            01/03/2024

            When you cancel your acct, this company requires you to provide your bank acct and routing info and they ask you to send it in email! I asked for an alternative refund method (check or debit card) and they said there is no alternative refund method because I had cancelled my acct. Seems very unsafe especially for ** based company, to request/require personal info via email. In the end, I supplied the banking info via telephone that was listed on the back of the gohenry debit card. I would not recommend this company. There are better ways to get debit accts for children such as Capitol **************** where there is no monthly fees or minimum and its a trusted/proven company.

            Local BBB

            BBB Serving Metropolitan New York

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.