Complaints

This profile includes complaints for Equitable's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Equitable has 151 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Equitable

  1290 Avenue of the Americas, 12th Floor New York, NY 10104-1300

• 

  Equitable

  3501 Lake Eastbrook Blvd SE Ste 304 Grand Rapids, MI 49546-5941

• 

  MONY Group

  444 East Main Street #108 Lexington, KY 40507

• 

  A X A Advisors LLC

  10500 NE 8th St Ste 1600 Bellevue, WA 98004-4360

• 

  AXA Equitable

  PO Box 1547 Secaucus, NJ 07096

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beneficiary/spouse ******** A ****** needs ck for $2699.85 made out to her for 2024 minimum distribution payout. Balance of account has already been transferred to Equitrust life insurance co #***************** ******** ************************ ********* account has been opened. This is the only issue left for Beneficiary/spouse to settle. It would be cost prohibitive to pay lawyer to open an estate account to negotiate a ck of this amount. Moneys are needed to pay Spring 2025 taxes on home.Funds are needed to pay real estate tax for 2025 due.

  Business Response

  Date: 07/16/2025

  Dear *** ******************* you for your correspondence received in our office today regarding your Complaint ID # ********.

  
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

   

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approved for a loan on my retirement savings account ****** on June 23, 2025, for the amount of $1,800. After submitting all the required information quickly to avoid having to wait too long, I was told by Equitable's processing team that I had been approved for the money to be directly deposited into my account within 3-5 business days. After the 5 days had passed, I called again to get a status update on the money. When I called again, I was told by the customer service **** that I would be receiving a paper check and that it takes 7-10 business days to receive that. The check was sent on June 26th. Including the Independence Day festivities, I should have received that check on Friday, July 11. I called them once again (Monday, July 14th) and was told they would stop the check and reissue it by *****, and receive it within 2 business days, on July 17th, but that I would be receiving a call to verify that. I did not receive it after 24 hours, so I decided to call again for a status update. Now I am being told that I will possibly receive the check by Monday, July 21st, almost an entire month after I was supposed to receive the supposed direct deposit.I would like to move my payments so they can follow the correct time frame of when I was supposed to receive the direct deposit, a written apology from all the people in the company that were part of this horrible experience, and a policy change that requires them to go through with direct deposit payment when they promise it.

  Business Response

  Date: 07/16/2025

  Good Afternoon,

  Thank you for your correspondence received in our office today regarding your file # ********.

  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

• Initial Complaint

  Date:07/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was terminated from employment with my school in April. I have been trying to rollover my 403b since then. This company is antiquated and does everything in their power to require you to jump through ridiculous hoops to get your money out in the hopes that you will just give up because who has time for this?First off, you have to call and have a special form generated. Then you have to fill the form out and fax it. In 2025 this is unacceptable. The state of NJ already mailed me a check for my pension benefits merely a few weeks after applying. But I had to call equitable again to ask what had happened with the form several weeks after faxing it only to find out I need a wet signature from my receiving financial institution AND a letter of acceptance. There is just no excuse for this. The *** from fidelity said he had literally never seen a requirement like this for a rollover and couldnt understand why they would have such a requirement. Why dont they have an online form to fill out? Why must you generate a special form? Because they relish wasting my time. When I wanted to make a change in the account before, like increasing contributions, the process was done online quite seamlessly. But when I want my money out ? Oh nonow I have to waste my time using Stone Age technology to complete the transaction. It really should be illegal. Then they said if they sent me a check they would have to withhold tax. Not because of *** policy, but because of their own stupid policy. I reiterate, the state of NJ mailed me a check directly with no such stipulations. THE GOVERNMENT operates more efficiently than this predatory company! Im sick of it and I want my ******* money. You have wasted about 2 months now of profits I would be making on my **** which has a 10% return rate to equitable a 2 %. Who is responsible for this? Equitable is because no reasonable person would assume that a wet signature is required for such a transaction!!!

  Business Response

  Date: 07/14/2025

  Good Morning,

  Thank you for your correspondence received in our office today regarding your file # ********.

  
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 24, 2025 I requested a total balance transfer from my Equitable account to my ******** account as I decided to change my tax sheltered annuity program due to Equitable's high fees. I completed all of the paperwork as requested by Equitable on 1/24/2025. I received no communication for one month- when I followed up to ask for status- I was told the paperwork was not processed due to ********'s certifying officer did not sign the paperwork 2/21/25. I then sent new paperwork to ******** asking for an official certifying officer signature. Following up a week later 2/27/25- Equitable informed me that they did not receive it. I then asked ******** to sign and provide to me and I delivered to Equitable myself via email. I followed up repetitively to ensure Equitable would process the transfer on 3/6/25, 3/21/25, and 4/2/25. They then sent me a zero balance letter on 4/8/2025- stating that they mailed a check for my balance $6735.22 to ******** (apparently not a certified check or by certified mail). However, one month later 5/9/25 ******** was still not in receipt of said check. I then asked Equitable to resend and they stated that they would first need an affidavit from ******** stating that they did not receive the check. Equitable reported mailing the affidavit on 5/9/25 (******** reports they did not receive it). Equitable reported faxing it to ******** on 5/12/25 (******** did not receive it). Equitable reported faxing it to ******** again on 5/14/2025 (******** didn't receive it). Equitable finally emailed it to ******** (myself on CC) on 5/19/2025. ******** received it, completed the form and returned it on 5/20/25 (Equitable reported not receiving it). ******** faxed it to Equitable again on 5/28/2025. Equitable reported receiving it but refused to send it to the address provided because it was not added to the affidavit. It's been nearly 5 months Equitable is holding my money hostage.

  Business Response

  Date: 05/30/2025

  Good Morning, 

  Thank you for your correspondence received in our office today regarding your file # ********.

  
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to terminate my insurance policy with Equitable prior to my payment date (March 9, 2025) and at that time I was told that I would be receiving a refund of $500 and that I would need to sign certain papers. At the time I was not told that the refund was based on the date the termination papers were received in the office. It would make sense that the date I called to terminate the policy would be the date of termination. However, I am being told that, that is not the case and that the date the papers were received was the termination date. The papers were signed immediately are returned. I am being told that the papers were not received in the office until April 9th which I find hard to believe that it took 30 days for the papers to be delivered by the post office. Part of problem may be that the office staff only works part time. I believe this is a tactic Equitable uses not to refund the $500 quoted on the day I called and terminated the policy. I want to report and make everyone aware of the manipulation and unethical practices of Equitable. It is shameful that insurance companies are permitted to practice and get away with unfair and unethical practices such as these.

  Business Response

  Date: 04/29/2025

  Dear *** ****:

  Thank you for your correspondence received in our office today regarding your Complaint ID:  ********.

  
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

  
  

  Customer Answer

  Date: 05/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Unfortunately, I am unable to access prior emails due to recent fraud activity making it necessary for me to cancel and change all of my personal contact information including my email.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ****
  
  
  
  
   
  

  Business Response

  Date: 05/23/2025

  Good Afternoon, 

  Thank you for your correspondence received in our office today regarding your file # ********.

  
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

• Initial Complaint

  Date:04/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Equitable has told me that this Life policy has a loan against it but the bank has no record! I have been trying to get any information about the loan and their only answer is that we will send a letter to the bank each month until we get a response there is nothing we can do! My father died Aug 2 2024! I asked how long they would continue the letter, "forever", and their answer was yes until they get a response! I am the executor of his estate and would like the account number of the loan and they would not even give me that nor a copy of the letter they are sending!

  Business Response

  Date: 04/21/2025

  Good Morning,

  Thank you for your correspondence received in our office today regarding your file # ********.

  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

  Customer Answer

  Date: 04/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   This another delay tactic to allow them to keep the death benefit that is due to be paid. Furthermore, it does not give me a path to the resolution!

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *****
  
  
  
  
   
  

  Customer Answer

  Date: 05/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

   

  Equitable has told me that this Life policy has a loan against it but the bank has no record! I have been trying to get any information about the loan and their only answer is that we will send a letter to the bank each month until we get a response there is nothing we can do!

  My father died Aug 2 2024
   

  Sincerely,
  
  ***** *****
  
  
  
  
   
  

  Business Response

  Date: 05/06/2025

  Good Afternoon, 

  Thank you for your correspondence received in our office today regarding your file # ********.

  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. I purchased a term life insurance policy from the company in 2004. Due to a divorce in 2016, I called the company to change my mailing address and name on the account. They explained that they could not change my name over the phone, but updated my address at that time. They mailed a form instead for my name change, which I mailed, but they never updated the name on the account. This is a big issue in itself, because this could make the account null and void. 2. Fast forward 5 years later, I moved again, and added a forwarding address, as well as contacted all of my existing bill payees. The address change was clearly not made because they continued to mail to my old address for a matter of years after this. In the meantime, my policy expired in 2024, but instead of canceling the policy, Equitable, without any permission from me, starting charging my account auto withdrawals in the amount of $163.76. This is an increase from roughly $25mo. I didn't catch the withdrawals at first, but when I did, I called immediately. I spoke with probably 4 different people and finally one female I spoke with said she would mail a form. I asked for it to be mailed and emailed. They failed to send either, so I had to call back and start the process over. 3. The form sent was a form to surrender the account. I filled it out the best I could, including the details of their error. Instead of a refund, they mailed me documentation of letters sent to my incorrect address, with my incorrect name, with threats to automatically withdraw funds if they don't hear back from me. They state that none of the mail was returned to them, however no additional attempt to contact me by signature mail, or by phone was ever made. No permission was given by me at any time. 4. The company stated that they emailed me at **************** on August 14th, 2024. This email was closed in 2015 and they would have received a bounce back, which they did not record as happening. This is SO wrong!

  Business Response

  Date: 04/14/2025

  Good Morning, 

  Thank you for your correspondence received in our office today regarding your file # ********.

  
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been working on cashing out my 401K since February. I had a difficult time getting anyone to give me information. **** ********* is who was assigned to my former school, through this company, but he hasnt taken my calls, called me back, and or returned any of my e-mails. I found the customer service number and filled out all the required paperwork and faxed it to both numbers I was given on the morning of March 19th, which included sensitive information. The fax machine printed the confirmation that both parties received the paperwork. I have called customer service nearly daily and no one can tell me if my paperwork was processed or when I can expect my check. I have done everything Ive been instructed to, but they have dropped the ball on their end.

  Business Response

  Date: 04/14/2025

  Good Morning,

  Thank you for your correspondence received in our office today regarding your file # ********.

  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  While they have reached out to ask for account information, which I provided, I have not heard back from them again.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ******
  
  
  
  
   
  

  Business Response

  Date: 04/15/2025

  Dear *** *****:
  

  Thank you for your correspondence received in our office today regarding your Complaint ID: ********.

  
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next ********************************************** your correspondence. If you desire a copy of our response, please contact the consumer, or his or her representative.

  
  

• Initial Complaint

  Date:04/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My life insurance policy for my wife and I had two policies and they both were terminated after paying our insurance premiums for 25 years straight. I need help to get my money back for my wife and I. I am 75 years and my wife is 74 we have 4 beautiful kids. We have been married for 42 years and going. We have had our payments paid on time every month for 25 + years with Equitable and they terminate our policies abruptly. And weve been trying to get this sorted out but have been at a standstill since the past 2 years or so. Please help us. I have been working on this issue for over two years now. Please help us, thank you.

  Business Response

  Date: 04/04/2025

  Good Morning, 

  
  Thank you for your correspondence received in our office today regarding your file # ********.

  
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two life insurance policies with the equitable. I've been trying to get the forms in order to change the beneficiaries. I have only been able to reach them over the telephone and the agent that has helped me has not been able to get me the beneficiary forms I've spent hours on the phone now and nobody has been able to help me and it has been very frustrating. There's not even a supervisor that can come to the phone and help this problem. This is a technological problem and I can't understand why it's so difficult just to get a form to fill out.

  Business Response

  Date: 03/26/2025

  Good Morning, 

  Thank you for your correspondence received in our office today regarding your file # ********.

  
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

  Customer Answer

  Date: 03/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Thank you for your prompt action. I will notify you if in 30 days I do not get a satisfactory answer.

  
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ****