Complaints

This profile includes complaints for Equitable's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Equitable

  1290 Avenue of the Americas, 12th Floor New York, NY 10104-1300

• 

  Equitable

  1715 Aaron Brenner Dr. #301 Memphis, TN 38120

• 

  AXA Advisors

  14851 N. Scottsdale Road Suite 103 Scottsdale, AZ 85254

• 

  Equitable

  P.O. Box 80486 Chattanooga, TN 37414

• 

  Equitable

  107 Dorsett Dr Salisbury, NC 28144

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to transfer my retirement funds from Equitable to REMOVEDsine June. It is now November 20th and REMOVEDstill has not moved my funds as promised. I have been talking with a manager for a month and my money is still sitting in the account at REMOVED. Equitable used scare tactic when I notified them of my intent to transfer funds, then Equitable was not forthcoming when REMOVEDasked if she and I needed to do anything besides complete the forms on the Equitable website. Over a month later and several phone calls to Equitable, i was told that I now needed to complete form on the REMOVEDsite to request my funds to be moved. I completed the form and had to wait for REMOVEDto approve the move, send me a certificate of approval which I then had to forward to Equitable for them to move the funds. Once I provided Equitable the certificate, there were a series of issues that prevented me from transferring my funds. Equitable claimed that the account number of the paper work was incorrect, then the check was sent to the wrong address, I was then told that I had to complete the entire process over for Equitable to reissue the funds. I spoke to several representatives from Equitable and each had a different response to their inability to reissue the funds. It took me two weeks and 3 requests to speak with a manager, REMOVED, from the New York office. Her direct number is REMOVED; assured me that the funds were reissued on October 31 but as of November 20th, REMOVEDstill does not have the check. I have left REMOVEDtwo messages requesting the check number, account number, and routing number so REMOVEDcan track the funds/check but I can no longer reach REMOVEDand she has not returned my last two messages.

  Business Response

  Date: 11/20/2025

  Dear REMOVEDyou for your correspondence received in our office regarding your Complaint ID: REMOVED.

  
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next REMOVEDyour correspondence. If you desire a copy of our response, please contact the consumer, or his or her representative.

• Initial Complaint

  Date:10/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately in July of 2025, my stockbroker and I called Equitable to notify them that my Wife passed away in July, 2023 and attempted to change my Wifes annuity to pay me as the beneficiary.A few weeks ago, I noticed that Equitable hadnt paid my monthly annuity (direct deposited) since July. Ive never been notified of this action, and my Wife and I have had separate annuities for ~20 years, so her death should not have affected the payment of my annuity.I just noticed that Equitable has clawed back all of my 2025 annuity payments on October 23, 2025, again with no advance notice or REMOVEDannuity was a separate contract from the one my Wife had. They had no right to stop my payments and to claw back all 2025 payments. This was a breach of the contracted annuity.

  Business Response

  Date: 10/28/2025

  Dear REMOVED:

  Thank you for your correspondence received in our office regarding your Complaint ID:  REMOVED.

  Because of privacy concerns, and in accordance with our standard opera??ng procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next REMOVEDyour correspondence. If you desire a copy of our response, please contact the consumer, or his or her representative.

   

• Initial Complaint

  Date:10/20/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called the company because have not received a bill for life insurance. They told us the life insurance policy has lapsed due to non payment since August. A bill was paid and check went through and cleared. Whole life that we have paid for over 20 years is gone. We cant even cash it in.

  Business Response

  Date: 10/20/2025

  Good Morning, 

  Thank you for your correspondence received in our office today regarding your file # REMOVED.

  
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

  Customer Answer

  Date: 11/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  REMOVED
  
  
  
   
  
  

• Initial Complaint

  Date:10/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The financial advisor I was using forgot to file my paperwork for my retirement from the public school system. He would not return my text messages, voice messages or emails. He invested my lump sum in his company's investment formula when we were supposed to sit down and discuss my investment options. This caused a huge loss in money, because once I realized what he did I asked him to transfer that money to my new financial advisor. Due to his lack of response and making the transfer that resulted in the substantial money loss. He could not provide his working notes to support his side. I have all of my working notes. He became very unprofessional and down right rude.

  Business Response

  Date: 10/28/2025

  Dear REMOVED:

  Thank you for your correspondence received in our office today regarding your Complaint ID:  REMOVED.

  
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

  Customer Answer

  Date: 11/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# REMOVED, and have determined that my complaint has NOT been resolved because:

  I am trying to figure out your response, forgive me.  Are you saying you can not file

  a complaint based on the type of organization it is?

  Thank you,

  REMOVED

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  REMOVED
  
  
  
  
   
  

  Business Response

  Date: 11/21/2025

  Dear REMOVED-

   

  Thank you for your correspondence received in our office today regarding your Complaint ID:  REMOVED.

  
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

   

   

• Initial Complaint

  Date:09/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Equitable advisors held funds under a special needs trust for REMOVED, I am the successor trustee. The funds in the trust were to be used for REMOVEDliving expenses such as rent and utilities. He is also under SSI REMOVEDof the stipulation in the trust was that NO funds were to be sent directly to REMOVEDchecking account as this could cause issues with SSI REMOVED12/13/2024, a direct deposit for $3401.33 was electronically transferred to Mr REMOVEDinstead of to the trustee's account so REMOVEDrent and utilities could be REMOVEDHara was the individual who was to oversee the trust funds.He blatantly went against the trust. I contacted Equitable and for approximately 6 months they have been giving me the run around. They have placed $3401.33 back into the account which technically means REMOVEDwill be receiving double the money. Equitable has been informed many times the money needs to go to Roundpoint Mortgage because this was the last of the funds in the trust and since the mortgage was not being paid, the property went into foreclosure.the money is still owed to Roundpoint Mortgage.I am the successor trustee until I, by way of a court order, have to resign as successor trustee.THAT HAS NOT HAPPENED YET.Equitable is now stating they cannot speak with me because I am no longer the trustee which is FALSE again, I have not signed and had notarized the paperwork to resign as trustee.I still have a legal obligation and they are preventing me from performing my fiduciary duties.they went agains the stipulations of the trust and now are giving him additional funds when that money should be going to the mortgage company.they are crooks.and something needs to be done

  Business Response

  Date: 09/25/2025

  Dear REMOVEDyou for your correspondence received in our office regarding Complaint ID: REMOVED.

  
  Because of privacy concerns, and in accordance with our standard opera??ng procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next REMOVEDyour correspondence. If you desire a copy of our response, please contact the consumer, or his or her representative.

  Customer Answer

  Date: 12/02/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# REMOVED and have determined that my complaint has NOT been resolved because:
  

  
  

  As stated in the message, the company is question, Equitable Advisors, indicated: "MESSAGE FROM BUSINESS: Dear REMOVEDThank you for your correspondence received in our office regarding Complaint ID: REMOVEDBecause of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence. If you desire a copy of our response, please contact the consumer, or his or her representative." As of today December 01, 2025 I have not heard from anyone from Equitable Advisors other than a recent automated email reply stating they were closed on certain days for the holidays. I sent a letter to their fraud department as well as other individuals at that company. That was on November 20, 2025. To date I have received no reply. I did indicate to them that if restitution has not been made by December 10, 2025, I will be filing a claim in small claims court. At the time all of this occurred I was the trustee of my uncles Special needs trust where Equitable Advisors held the funds. It was not till after a court order for me to step down as trustee did, I hear from them on a separate matter.  So, they stated they were no longer obligated to speak with me.  I feel that is REMOVEDbecause the incident accord when I was trustee. REMOVEDwillfully went against the terms of the Special needs trust and Equitable Advisers were aware. Funds that were meant for Mr. Poidomani's living expenses were sent to his personal checking account instead of the account where his bills have been paid from for years. On told of REMOVEDsending over $3400 to REMOVED's personal checking account, Equitable advisors added the amount back into the trust. It should have gone to the mortgage.  The property has been sold and Carol Poidomani had to cover that cost out of her personal money, another stipulation that goes against the terms of the trust. She had no choice. That is why we are seeking assistance in obtaining those funds back. REMOVEDshould never have received the original $3400 and somehow he got another $3400 SO in total he got well over $6800.00 and we received no explanation as to why or when carol poidomani would be reimbursed for those funds. So now I have sent them a letter indicating we are requesting those funds be sent by December 10, 2025 and if not I will be filing a claim with small claims court. I am humbling requesting the Better Business Bureau look into this matter again. As I have stated, we have not heard from anyone at Equitable advisors regarding this matter after I filed with the BBB. 

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  REMOVED
   
  
  
  
  
  
  
  
   
  

  Business Response

  Date: 12/02/2025

  Dear REMOVED

  
  Thank you for your correspondence received in our office regarding Complaint ID: REMOVED

  
  Because of privacy concerns, and in accordance with our standard opera??ng procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence. If you desire a copy of our response, please contact the consumer, or his or her representative.

  Customer Answer

  Date: 12/18/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# REMOVED and have determined that my complaint has NOT been resolved because:
  

  
  

   

  at the time that fraud was committed and breach of trust was committed I was the trustee of the REMOVEDspecial needs trust

  Equitable advisors, purposely stalled for months, not addressing my concerns of fraud, knowing that at some point a new trustee was going to be appointed

  They purposely stalled due to that fact

  Simply so they did not have to address the fact that REMOVED committed fraud and breach of trust and broke the law

   

  I will pursue every avenue I possibly can to receive restitution for  REMOVED

  She was the original trustee of said trust

  I have been advised by several attorneys that it does not matter the status of the trustee at this time what matters is who was the trustee at the time the crime was committed?
  And that will hold up in a court of law

   

   

  They are purposely hiding behind the law at this time because it benefits them

   

  at the time that fraud was committed, they disregarded the law purposely because they admitted that REMOVEDdid in fact, having a breach of trust and committed fraud in transferring funds directly to REMOVEDs personal checking account which went against the trust, causing REMOVEDto cover the cost with the mortgage company

   

  We have requested at the time that she be compensated, and our request were purposely ignored and purposely not addressed simply because equitable advisors new that at a future date a new trustee would be appointed

  I have all documentation stating that my complaint was being looked into and they would get back to me and never did until a new trustee was appointed, and then I was told no information could be given to me because I was not the current trust

   

   

  They purposely covered up the breach of trust and fraud and covered up REMOVEDand equitable advisors, breaking the law

   

  On their company website, they make false statements to the integrity of the company

   

  I will go to every means possible to make it known that REMOVEDand equitable advisors does not adhere to their policies that they said that they break the law they cover it up and they in absolutely no way trying to write their wrongdoing

   

  I will go to every social media platform, government officials, and anywhere deem necessary to make it known what REMOVEDand equitable advisors has done, which was break the law breach of trust and committed fraud and all parties involved know this and are attempting to simply cover up their wrongdoing by stating I am no longer the trust

   

   

  I don’t care what the trustee is today. What matters is who the trustee was when fraud was committed it was a crime what was done and both REMOVED and equitable admitted that and I have documentation of it so I will not stop my fight for justice and for REMOVED to be compensated

  You can continue to state. I am no longer the trust day to me. That is a no concern. I was the trustee at the time the crime was committed, and all parties involved admitted that a crime was committed and are trying to cover it up now.I will get justice for carol Poidomani no matter what it takes no matter who I have to go to I will not stop

   

   

  I will make this public and every platform I can find

   

  I have already placed my complaints with offices that deal with licensing for financial planners Attorney General’s offices in New York and in South Carolina

   

   

  If the Better Business Bureau wants to aid equitable advisors in the coverup of this crime and that’s a crime, the Better Business Bureau is committing

   

  At the time the crime was committed. Restitution should have been made to miss poor money, and that was ignored purposely.

   

   

  You cannot hide behind the fact that I am not the trustee at this time you will not cover up the crime that was committed

   

  If the Better Business Bureau chooses to aid equitable advisors, and covering up the fraud breach of trust and crime that was committed, but I will report the Better Business Bureau to whom ever I see that and I will make that public record on every possible social media platform

   

   

   

  I will not ever stop seeking justice for the wrong doings to REMOVED 

   

  I have filed my complaint in small claims court, so we will see what a judge says about this matter

  I am filing a police report in New York and within South Carolina because what was done is actually a federal crime and I have proof so equitable advisors, nor REMOVEDcan cover it up due to all the proof that I have

   

   

  And it is unbelievable that equitable advisor is trying to simply cover up a crime that they know was committed. They do not stand behind what they indicate on their website of the values of their company.

  And I will ensure everyone is made aware of how this company and how REMOVEDconducts business and that is by committing fraud by breach of trust and committing a crime

  It is my hope and prayer that the Better Business Bureau does not assist equitable advisors in covering up this crime

  
  

   

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  REMOVED
  
  
  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:09/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made the ultimate financial mistake by twice rolling over 100k+ to a family member (who is a "financial advisor") , first in 1996 then 2007. I'll take some blame in this financial ruin for trusting the family member, but Equitable also needs to be held accountable for the immoral and/or illegal activities.The funds performed poorly but I thought "bad luck, oh well"......I didn't realize that Equitable was stealing thousands of dollars from the account every year. (INSANE fees were never disclosed by the family member. Whenever I questioned the poor performance, the con reply was a terse retort of how GREAT the annuity he purchased was)In 2015 I requested the funds be put into a guaranteed Fixed Income Account that cannot lose money (I have attached the text). This was not done and this account proceeded to somehow lose 40k from 2015 to 2023 during the stock market bull run. UNBELIEVABLE!I decided to rollover the failed account to Fidelity (who charge $90 of fees per year instead of 3 to 4 thousand (gasp) which Equitable charged) and was given an email with ZERO instructions - just one obscure file. Are you kidding me?? After waiting 2 months (and losing even more money) the account was transferred and another $4500 taken out (I have included a text from this family member that states there would be NO termination fee)However, he never rolled over the annuity. I have also attached a text (2023) that stated the payout was over $4k annually but received a letter from Equitable that the payout was 12 percent less! How does this happen? Note -In 20 years the "advisor" never sent me a Financial PLAN or ANYTHING of value - just a lot of verbal deceit. Now Equitable is stalling over 1 year with paying out the annuity! If I don't get results soon I am going to share this FRAUD on all social REMOVEDreview sites in addition to sending a letter to REMOVEDthe SEC and CFP. After that, it's time for my LAWYER. This SCAM is beyond RIDICULOUS.

  Business Response

  Date: 09/05/2025

  Dear REMOVEDyou for your correspondence received in our office regarding your Complaint ID:  REMOVED.

  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot
  answer inquiries or complaints to non-regulatory organizations, but please be assured that we will
  provide a response to the consumer within the next REMOVEDyour
  correspondence. If you desire a copy of our response, please contact the consumer, or his or her
  representative.

  Customer Answer

  Date: 09/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# REMOVED, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   How does THIS resolve the problem that for 20+ years Equitable has been skimming $$$ off my account (embezzled)  and the Financial Planner has exaggerated (aka lied) the performance of my funds?? I don't even know if I am going to receive my monthly checks for another 3 weeks. Just because someone said to me over the phone that I will receive my annuity checks doesn't mean it will happen -  ESPECIALLY skeptical with Equitable! 

  Maybe a decent check to make up for the amount of money I lost (40k + (2.5% of 220k for 8 years) of which my financial planner didn't invest in fixed assets as I told him to might be a start for resolving my complaint. 

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  REMOVED
  
  
  
  
   
  

  Business Response

  Date: 09/22/2025

  Dear REMOVEDyou for your correspondence received in our September 19, 2025, regarding your Complaint ID: REMOVED.

  
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

  
  

• Initial Complaint

  Date:07/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a teacher, I had a 403(b) account with REMOVEDEquiVest. I am now retired and sought to withdraw my funds as part of a cash surrender of the contract. The amount is $4700. I filled out all appropriate paperwork and sent to Equitable. On July 10th, Equitable showed the account now closed. I received notice in the mail. To date, I have not received any of my money. I have been on the phone with them repeatedly. They claim a paper check was mailed July 15th. It is now 15 days later and no check has been received. The financial advisor who sold me this plan is also not responding to my email. Where is my money?

  Business Response

  Date: 07/31/2025

  Good Morning, 

  Thank you for your correspondence received in our office today regarding your file # REMOVED.

  
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

• Initial Complaint

  Date:07/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beneficiary/spouse REMOVEDA REMOVEDneeds ck for $2699.85 made out to her for 2024 minimum distribution payout. Balance of account has already been transferred to Equitrust life insurance co #REMOVEDaccount has been opened. This is the only issue left for Beneficiary/spouse to settle. It would be cost prohibitive to pay lawyer to open an estate account to negotiate a ck of this amount. Moneys are needed to pay Spring 2025 taxes on home.Funds are needed to pay real estate tax for 2025 due.

  Business Response

  Date: 07/16/2025

  Dear REMOVEDyou for your correspondence received in our office today regarding your Complaint ID # REMOVED.

  
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

   

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approved for a loan on my retirement savings account REMOVEDon June 23, 2025, for the amount of $1,800. After submitting all the required information quickly to avoid having to wait too long, I was told by Equitable's processing team that I had been approved for the money to be directly deposited into my account within 3-5 business days. After the 5 days had passed, I called again to get a status update on the money. When I called again, I was told by the customer service REMOVEDthat I would be receiving a paper check and that it takes 7-10 business days to receive that. The check was sent on June 26th. Including the Independence Day festivities, I should have received that check on Friday, July 11. I called them once again (Monday, July 14th) and was told they would stop the check and reissue it by REMOVED, and receive it within 2 business days, on July 17th, but that I would be receiving a call to verify that. I did not receive it after 24 hours, so I decided to call again for a status update. Now I am being told that I will possibly receive the check by Monday, July 21st, almost an entire month after I was supposed to receive the supposed direct deposit.I would like to move my payments so they can follow the correct time frame of when I was supposed to receive the direct deposit, a written apology from all the people in the company that were part of this horrible experience, and a policy change that requires them to go through with direct deposit payment when they promise it.

  Business Response

  Date: 07/16/2025

  Good Afternoon,

  Thank you for your correspondence received in our office today regarding your file # REMOVED.

  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

• Initial Complaint

  Date:07/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was terminated from employment with my school in April. I have been trying to rollover my 403b since then. This company is antiquated and does everything in their power to require you to jump through ridiculous hoops to get your money out in the hopes that you will just give up because who has time for this?First off, you have to call and have a special form generated. Then you have to fill the form out and fax it. In 2025 this is unacceptable. The state of NJ already mailed me a check for my pension benefits merely a few weeks after applying. But I had to call equitable again to ask what had happened with the form several weeks after faxing it only to find out I need a wet signature from my receiving financial institution AND a letter of acceptance. There is just no excuse for this. The REMOVEDfrom fidelity said he had literally never seen a requirement like this for a rollover and couldnt understand why they would have such a requirement. Why dont they have an online form to fill out? Why must you generate a special form? Because they relish wasting my time. When I wanted to make a change in the account before, like increasing contributions, the process was done online quite seamlessly. But when I want my money out ? Oh nonow I have to waste my time using Stone Age technology to complete the transaction. It really should be illegal. Then they said if they sent me a check they would have to withhold tax. Not because of REMOVEDpolicy, but because of their own stupid policy. I reiterate, the state of NJ mailed me a check directly with no such stipulations. THE GOVERNMENT operates more efficiently than this predatory company! Im sick of it and I want my REMOVEDmoney. You have wasted about 2 months now of profits I would be making on my REMOVEDwhich has a 10% return rate to equitable a 2 %. Who is responsible for this? Equitable is because no reasonable person would assume that a wet signature is required for such a transaction!!!

  Business Response

  Date: 07/14/2025

  Good Morning,

  Thank you for your correspondence received in our office today regarding your file # REMOVED.

  
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.