We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Financial Consultants

Empire Financial Research

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Consultants.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to this in 03/20 AND MY ACCT # Account #:************* . They keep sending me emails WHICH I DON'T READ THEN TEHEY TELL ME I DO READ THEM.I asked them today to cancel my subscription and refund my $199 charged to MY AM EX ON 04/23/23. THE ONLY WAY YOU CAN CANCEL IS BY CALLING THEM WHICH I DID TODAY.MOST LEGIT WEBSITES YOU CAN CANCEL WITHA EMAIL..SLEEZY AND CHEEZY POLICY.I HAVE ALSO TURNED IT OVER TO AM EX AS A DISPUTE

    Business Response

    Date: 05/26/2023

    Hello 

    **************** called into our offices on 5/10/23 requesting a refund to his subscription to the Empire Stock Investor newsletter.  On that date, we refunded his credit card as requested for $199.  This was resoled before any complaint was issued with the BBB.  I can provide an invoice proving the refund if needed, but I've attached a screenshot of the refund record in our database as well.  We never received any email notification of cancelation.  However, customers can certainly request to cancel a subscription via email and we will happily assist them.   Additionally, I've attached screenshots of the emails we've sent ****************, which shows the emails have been opened.  The screenshots show recent emails along with the emails leading up to his phone call into our office.   If **************** would like his email to be removed from our database completely, we will gladly do so if he requests such action.  He can either call ** at ************* or send ** an email at *******************************. 

  • Initial Complaint

    Date:12/13/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Empire Financial Research is continuously sending me emails despite unsubscribing multiple times and never subscribing to receive these emails in the first place. I have tried calling their customer service representatives but this was to no avail.

    Customer Answer

    Date: 01/07/2023

    Better Business Bureau:

    At this time, I have not been contacted by Empire Financial Research regarding complaint ID ********.

    Sincerely,

    *************************

    Business Response

    Date: 05/30/2023

    Hello!  Sincerest apologies in the delayed response- We've had change in management and it's our priority to have happy customers.  Colin reached out to our service team in late December via email and phone.  We added him to a Do Not Promote list and also updated email settings as requested.  Our records indicate that emails were stopped being sent 4 months ago after the request.   If there are still any issues that require our attention, we are open M-F, 9am-5pm EST and can be reached at ******************************** or at ###-###-####- we will be happy to assist with anything further. 

    Customer Answer

    Date: 05/31/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** *******

Empire Financial Research is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.