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Business Profile

Fashion Designers

Adrianna Papell, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fashion Designers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Completed an online Order on June 1, 2025 for a special occasion to be received by 7 days after order according to the email. Order was scheduled to arrive by 7 days from order ****** but order didn't arrive on time as stated on confirmation order email. Event has past and order still not received. Emailed customer service numerous times, follow up on order. Each email response form business provided me with a new arrival date. I just want my refund as my order did not arrive to date.

    Customer Answer

    Date: 08/04/2025

    Better Business Bureau:

    At this time, I have not been contacted by Adrianna Papell, LLC regarding complaint ID ********.
    But my dress was recently received. 

    No action required. 


    Sincerely,

    ***** *********


  • Initial Complaint

    Date:09/23/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After a return was completed online, I was somehow subscribed to emails against my consent. I have unsubscribed three separate times from July 2024 to September 2024 and I still get marketing emails from Adrianna Papell consistently. I am beyond frustrated that I keep getting these emails and would like to have my email permanently removed from their database.

  • Initial Complaint

    Date:10/19/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a dress on 10/5/22 paid ***** to have it overnighted. I spoke with a representative on 10/6/22 and was informed it didn't go out, that it was at their warehouse in ******* and they would work on getting it sent out that day, the estimated delivery date was 10/10/22. The wedding was on 10/8/22, I explained that would be to late and I would have to go buy another dress that day. The representative said she would cancel the order and because it never left the warehouse I would not be charged the **** handling and would receive the whole refund for the dress & the cost of overnighting it in 5-7 business days. Today I receive an email saying they started my return and to package the dress up and send it back, I never received the dress. I caller and spoke to another representative who said they are trying to get the dress back from ***** and then they would start the return.

Adrianna Papell, LLC is NOT a BBB Accredited Business.

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