Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 18, 2025, I filed claim ID #************ with EasyShip for a shipment that was damaged or missing upon delivery. I took extensive steps to protect the item, packing it securely and filling the box to maximum capacity with styrofoam pellets so there was no room for shifting or movement. The package was clearly labelled as "FRAGILE" on both the courier notes and with a prominent sticker on the box *********** part of my claim, I submitted 8 photos showing both the item before it was packed and the completed packaging, demonstrating the care and diligence exercised. In addition, the recipient of the package has kept all packaging materials and will retain them for inspection by ********, the BBB, or any relevant authorities if required.On October 27, 2025, my claim was denied by ********, who stated that my packaging was not sufficient to protect the item during transit, citing that their expectations required multiple layers of bubble wrap, foam inserts, or other cushioning materials. This decision was issued despite the comprehensive use of packing materials and the photo documentation I provided as proof.I have since discovered numerous similar complaints against EasyShip with the Better Business Bureau, involving insurance claims denied under nearly identical circumstances, which points to a concerning pattern in their claim handling practices.I respectfully request that EasyShip:- Reevaluate my claim (ID: ************* on the basis of the photographic and physical evidence available.- Provide payment for the full insured value of the shipment, as originally agreed upon when I purchased insurance coverage through *********- Provide specific justification for the denial, if they continue to deny the claim, beyond generic references to packaging materials.- Clarify and disclose their insurance and claim assessment criteria to ensure transparency and fair treatment for their customers.

  Business Response

  Date: 11/06/2025

  Dear BBB Representative,
  Thank you for bringing this matter to our attention.
  We have thoroughly reviewed the shippers case, including all images and documentation submitted during the claim process. While we understand the shippers position that the item was packaged properly, our assessment determined that the internal packaging did not provide sufficient protection to prevent movement of the item during transit.
  As per our insurance policy guidelines, all items must be packaged in a manner that restricts internal shifting and adequately absorbs shock throughout the shipping journey. In this case, the evidence showed that the cushioning and internal stabilization were not adequate to prevent impact-related damage, which is why the claim was denied by the insurance provider.
  We truly understand that shipping damage can be frustrating, and we do not take these decisions lightly. Our determination is based solely on the packaging standards required for insured shipments and the documentation provided at the time of review.
  If the shipper can provide new evidence or information demonstrating compliance with the required packaging criteria, we are happy to reassess the case in cooperation with our insurance partner.
  Thank you for allowing us the opportunity to clarify this matter.Dear BBB Representative,
  
  Thank you for bringing this matter to our attention.
  
  We have thoroughly reviewed the shippers case, including all images and documentation submitted during the claim process. While we understand the shippers position that the item was packaged properly, our assessment determined that the internal packaging did not provide sufficient protection to prevent movement of the item during transit.
  
  As per our insurance policy guidelines, all items must be packaged in a manner that restricts internal shifting and adequately absorbs shock throughout the shipping journey. In this case, the evidence showed that the cushioning and internal stabilization were not adequate to prevent impact-related damage, which is why the claim was denied by the insurance provider.
  
  We truly understand that shipping damage can be frustrating, and we do not take these decisions lightly. Our determination is based solely on the packaging standards required for insured shipments and the documentation provided at the time of review.
  
  Thank you for allowing us the opportunity to clarify this matter.

  Customer Answer

  Date: 11/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Thank you for forwarding EasyShips response.

  I respectfully dispute EasyShips assertion that the internal packaging was insufficient and allowed the item to move. The sculpture was deliberately packed so that the box was filled to capacity with styrofoam pellets, leaving absolutely no room for movement. The pellets fully surrounded the object from every angle, providing both stabilization and shock absorption as recommended for fragile shipments.

  I did not take a photograph of the box after filling it with pellets because, in my experience, thorough filling with appropriate packing material is a standard and evident practice for protecting fragile items. If it is now expected for claimants to photograph the box full of every layer of packing, that should be clearly stated in ******************* documentation and guidelines in advancenot raised as a justification after the fact.

  Additionally, the recipient has retained all original packaging and can confirm the amount and extent of the materials used. If necessary, the recipient is willing to provide photos or make the packaging available for inspection by ******** or the insurer. Their firsthand testimony and retained materials offer further corroboration that the object was professionally packed according to best practices and insurance standards.

  I respectfully request that EasyShip and its insurer reconsider the claim in light of this information and verify with the recipient if further evidence is required. Denying the claim due to a lack of an "after-packing" photo, when every other standard of secure packing was met, is unreasonable and not communicated in advance as a requirement.

  Thank you for your attention to this matter.

   In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,
  ******* ******
  
  
  
  
   
  

  Business Response

  Date: 11/25/2025

  After a thorough review of the evidence provided for this claim including photos submitted by the customer, courier investigation notes, and our internal insurance assessment we have determined that the shipment did not meet the packaging standards required under the ************************** Terms & **************************** policy requires that all items be packaged with sufficient internal cushioning, structural support, and protection to withstand normal handling during transit. Based on the documentation available, the packaging was found to be insufficient to protect the item from damage, and therefore the claim was denied in accordance with the insurance terms.
  We understand this is not the outcome the customer hoped for, and we truly regret any inconvenience caused. If the customer can provide additional evidence that the packaging met the required standards (such as pre-shipment photos clearly showing internal and external packaging), we will be happy to review the case again.
  We remain committed to resolving this matter professionally and fairly.

• Initial Complaint

  Date:10/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In late August 2025, I logged into Easyship.com and prepared a label and shipping documents for a package coming to me from ******* via ***. Easyship is a consolidator/broker. I prepaid for the shipping cost in full. The package went missing and on September 5, 2025, *** escalated things to a claim, admitting they had no idea where the package was. Since the shipping was done through Easyship, I was told to file the claim for the loss through Easyship. Thats where the nightmare begins, and continues until the time of this complaint.Despite ***, the carrier, escalating things to a claim level, Easyship told me I had to wait until 9/26 to file my claim with them. To allow time for *** to conduct a search. Again, *** had already determined, as evidenced in writing, that the package was gone, and they would approve a claim for the lost value + paid costs. Easyship imposed this arbitrary 9/26 date. So I waited, and on 9/30, filed my claim with Easyship.On 10/8, I received an automated email stating my claim had been approved by Easyship. This email went on to say that my refund would be completed to the method I had selected (in this case, my ****** account) within 3 working days. 3 working days from 10/8 is 10/13. We are now at 10/17, no refund.I repeatedly requested someone to call me. I was initially told such basic levels of customer support are only available to those who pay extra via Easyships monthly subscription model. Yes, they want you to pay them to solve a claim. I finally did get a call at 7:34pm on 10/13 from ******, who said he understood ny concerns, and would speak to the team that handles the refund to ensure it was processed and find out why it hadnt been received. As as all know, ****** transactions reflect instantly. Ive provided screenshots of my full ****** history to Easyship, to show them no refund was received nor even initiated, despite Easyships claim to the contrary. I was promised a follow up call. Never occurred.

  Business Response

  Date: 10/30/2025

  Hi ****,

  Hope you are well. 

   

  I have gone through the case, and I see that based on our insurance policy, the filing date was established for Easyship premium insurance. 

  Please note that *** coverage is within 100 USD for all shipments; however, Easyship premium insurance covers the declared value and shipping cost for lost shipments. 

  I have escalated this issue on an urgent basis, and we will get this resolved as soon as possible. 

  The ticket reference is: *******. I have involved our insurance department and finance to get this resolved quickly. You can communicate using the same ticket number. 

   

  Thanks

  ******** *****

• Initial Complaint

  Date:10/06/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shady Business Practices with Easyship. I needed to send a package to ******* in July and bought a ***** label for it on Easyship website. The package itself contained two small crochet ***** bears I was sending to my nephew and niece. The label I purchased was for a 5lb package allowing a weight up to 17 lbs for the cost I paid . I dropped off the package at ***** where it was weighed at the counter to be exactly 3.97 lbs. Everything with ***** went fine, package accepted and received in perfect condition. Comes September I get an email from Easyship saying that I owe an additional 75.19$ because the package I sent was determined according to them to be heavier than I listed and claiming my package actually weighed *********************************************************************** all this sounded totally ridiculous I emailed Easyship customer service, sent the weight that ***** captured at their counter as listed on their shipment paperwork and since then have gotten the run around of "we haven't heard back from *****"Well I contacted ***** and they assured me that first of all my package did weigh 3.97 lbs not 29 lbs and that there is no record on my shipment history of a surcharge neither requested nor paid.

  Business Response

  Date: 10/30/2025

  Hi ******,

   

  Hope you are well. We have already processed the refund of the shipment in question **************

  I see **** from the Customer Support team helped with all the queries end-to-end through ticket number: *******

   

  I apologize that the issue resolution took more time than expected; however, we reached out to different stakeholders for such cases, like the courier and filing a dispute on your behalf. 

  I am glad that we were able to resolve the issue for you!

   

  Thanks

  ******** *****

  Team Lead-Customer Support

  Customer Answer

  Date: 10/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *****
  
  
  
   
  
  

• Initial Complaint

  Date:08/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am filing this complaint regarding my experience with Easyship, a service I have used reliably until July 17, 2025.On that date, my account was hacked. Without my authorization, the hacker upgraded my plan to the Plus tier and attempted to charge nearly $300 to my account. Fortunately, the charge did not go through due to insufficient funds at the time.After contacting Easyship, I was informed that they were aware of the unauthorized access and acknowledged that my account had been compromised. They assured me that the issue had been resolved and that I would be downgraded back to my original plan. I also received several refunds related to the unauthorized charges, which I appreciated.However, on 08/06, I logged in to ship a package and discovered that my account was still on the upgraded Plus plan, and I was once again at risk of being charged for a service I did not authorize and had already been told was corrected. This is deeply frustrating, especially after being told by Easyship support that the downgrade had already been ************ this point, I no longer trust that Easyship is taking the proper steps to secure my account or follow through on promised actions. I am requesting a formal resolution, including: Immediate and permanent downgrade of my account to the original plan Written confirmation that no future charges related to the Plus plan will occur A review of security procedures and communication failures that allowed this issue to persist I would appreciate a prompt response and resolution to prevent further damage or billing attempts.

  Business Response

  Date: 08/08/2025

  Hi ********,

  Hope you are well.

  We have received your complaint, and we have raised the refund request for the subscription fee of 29 USD. 

  Please follow the ticket #******* with our support. 

  The refund process may take ***** business days to process. 

  Please note that if the account gets compromised, we have a thorough process in place to investigate, and it takes time for us to conclude. 

  Do reach out to us at ******************** if you have further queries or simply respond to the ticket *******.

   

  Customer Answer

  Date: 08/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** ********
  
  
  
   
  
  

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Easyship.com account was hacked, despite having two-factor authentication, and shipments totaling over $7,000 were charged to my debit card. I have filed a complaint through the company, and despite numerous attempts to speak with someone or at least receive an email update on the status, it has not been addressed. Attached are just a few of the shipping transactions that were placed through my account without my authorization.

  Business Response

  Date: 06/17/2025

  Hi Team,

  We are writing in response to the recent complaint regarding a customer account on our platform.
  
  Upon investigation, we have determined that the customers account was compromised, resulting in unauthorized and fraudulent shipments being generated. We take incidents of this nature very seriously and have already initiated a thorough internal investigation to identify the source of the breach.
  
  Our team is actively working to resolve the matter. Once our investigation is complete and we have identified the origin of the unauthorized activity, we will proceed with refunding the full amount related to the fraudulent shipments.
  
  We are committed to ensuring a secure and trustworthy experience for all our users, and we appreciate your patience and understanding as we work diligently to bring this issue to resolution.

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to resolve an insurance claim for $7,999.99 with EasyShip and InsureShip for over 120 days. Despite providing all the required information, I have received no meaningful updates or clear explanation for the delay.The package in question was shipped via ***** with tracking number ************. The tracking history appears suspicious, and I have brought this to EasyShip and InsureShips attention. Unfortunately, they have not provided any clear answers or meaningful ********** support my claim, I have already submitted pre-delivery and post-delivery photos, full text message threads, the invoice of sale, refund documentation to my customer, the original invoice of the merchandise I purchased before selling, pictures of the merchandise, courier information, and other additional documents that they requested, even though these documents were not necessary.Despite all this documentation, EasyShip and InsureShip have only provided vague explanations and extended the timeline again and again. I am requesting that they resolve this claim immediately and issue the full payment.

  Business Response

  Date: 06/12/2025

  Dear BBB,
  
  Thank you for forwarding *** **** concerns regarding his insurance claim. We appreciate the opportunity to provide clarification.
  We fully understand and acknowledge *** ***** frustration with the length of time this claim has taken. This claim involves a high-value shipment ($7,999.99) and as part of our standard investigation process especially for claims of this size additional verification steps were required to ensure full due diligence and compliance with our insurance policy.
  Throughout the investigation, *** *** has been cooperative and has provided a significant amount of documentation to support the claim. We sincerely appreciate his efforts. While many of the requested documents may have appeared redundant, they are part of the process when verifying high-value losses, especially when certain elements in the tracking history raise questions that warrant further review.
  In addition to the documentation *** *** provided, the claim involved external parties including the courier ******** whose internal investigations can sometimes extend the timeline outside of Easyship or Insureships direct control. In this particular case, we have remained in contact with ****** who are still reviewing their internal delivery records to verify the final status of this shipment.
  We want to assure both *** *** and the BBB that this claim has not been ignored nor delayed without cause. Rather, it remains active, and we continue to push for a resolution. We understand the importance of timely claim processing and regret that this has extended longer than either party would have preferred.
  We remain fully committed to concluding this claim fairly and responsibly, in line with both our policy terms and industry regulations. Our team will continue to provide *** *** with updates as soon as new information becomes available.
  Thank you for your time and understanding.
  Sincerely,
  EasyshipDear BBB,
  
  Thank you for forwarding *** **** concerns regarding his insurance claim. We appreciate the opportunity to provide clarification.
  
  We fully understand and acknowledge *** ***** frustration with the length of time this claim has taken. This claim involves a high-value shipment ($7,999.99) and as part of our standard investigation process especially for claims of this size additional verification steps were required to ensure full due diligence and compliance with our insurance policy.
  
  Throughout the investigation, *** *** has been cooperative and has provided a significant amount of documentation to support the claim. We sincerely appreciate his efforts. While many of the requested documents may have appeared redundant, they are part of the process when verifying high-value losses, especially when certain elements in the tracking history raise questions that warrant further review.
  
  In addition to the documentation *** *** provided, the claim involved external parties including the courier ******** whose internal investigations can sometimes extend the timeline outside of Easyship or Insureships direct control. In this particular case, we have remained in contact with ****** who are still reviewing their internal delivery records to verify the final status of this shipment.
  
  We want to assure both *** *** and the BBB that this claim has not been ignored nor delayed without cause. Rather, it remains active, and we continue to push for a resolution. We understand the importance of timely claim processing and regret that this has extended longer than either party would have preferred.
  
  We remain fully committed to concluding this claim fairly and responsibly, in line with both our policy terms and industry regulations. Our team will continue to provide *** *** with updates as soon as new information becomes available.
  
  Thank you for your time and understanding.
  
  Sincerely,
  Easyship

• Initial Complaint

  Date:06/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From May 31 to 06/04/2025, Easyship created false international shipments and added a membership. I rarely use this account and it was false to get over 89 shipments within days

  Business Response

  Date: 06/10/2025

  Dear BBB Representative,

  
  We are writing in response to the recent complaint regarding a customer account on our platform.

  
  Upon investigation, we have determined that the customers account was compromised, resulting in 75 unauthorized and fraudulent shipments being generated. We take incidents of this nature very seriously and have already initiated a thorough internal investigation to identify the source of the breach.
  Our team is actively working to resolve the matter. Once our investigation is complete and we have identified the origin of the unauthorized activity, we will proceed with refunding the full amount related to the fraudulent shipments.
  

  We are committed to ensuring a secure and trustworthy experience for all our users, and we appreciate your patience and understanding as we work diligently to bring this issue to resolution. 

  Thank you. 

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up trying to use their shipping service. All looked good, input sender/receiver info, choose shipping service, and paid. After charging my credit card, they pop up saying we need to do ID verification to proceed. For privacy concern, I do not hand out my info to them, so I requested the refund. A few days later, they came back to me asking me to do id verification to process my refund! I explained why I would not do and just refund me. They agreed this on April 1. And no update at all for 1 month until today. Even I ask for a update, they do not response.This is the most horrible company/service I ever seen. If you need a customer hand out ID info for your service, why not ask for it first? Instead, they charge me first, and then told me they cannot do. And then, promise to refund but looks taking forever.

  Business Response

  Date: 05/05/2025

  Hi ********

   

  The refund has been processed and we have shared the screenshot over email ticket : #*******.

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early April 2025, I signed up for an account to use their service. After booking my shipment, I was told there was an issue with it, and they refunded my money. Two weeks later, I had over $1600 in charges on my card for shipments that I did not make. I spoke to their team, and they cancelled all of the shipments. Eveything is cancelled and they have not refunded my money, despite it being two weeks since they cancelled the shipments with the carriers. Everything shows as cancelled pending refund but no one responds for days and I cannot get a straight answer

  Business Response

  Date: 05/07/2025

  Hi ****, 

  As we discussed over email ticket #*******, following is the response. 

  I have received the confirmation that all the charges to your card have been refunded directly to your card and the following are the transaction IDs for each refund:
  
  ***********************
  ***********************
  ***********************
  ***********************
  ***********************
  ***********************
  ***********************
  ***********************
  ***********************
  ***********************
  ***********************
  ***********************
  ***********************
  ***********************
  ***********************
  ***********************
  ***********************
  ***********************
  ***********************
  
  Normally it takes 5-7 business days for these transactions to reflect, however, you can provide these IDs to your bank and check. 
  

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** **********
  
  
  
   
  
  

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially visited the website for Easyship as the **** had a ad for this company on their website.I inquired about shipping, and followed the website prompts.When payment was remitted, the screen cycles with no action. The amount paid is put in "account", but is misleading.I then hit the remit payment and additional time, the screen again cycles with no action. I ***eated a third time, *** notiv3d I had 3 desperate transactions.I then received a message stating my account was in review for approval. This was not mentioned prior to request to remit payment was received. I requested a refund via the companies website. Which I received a notification that one charge was refunded, the other two were pending *** a *** would be in contact. It has been over 24 hours, and I have heard nothing. I believe this is a fraudulent company or they bait and switch in hopes it will be impossible for the consumer to retrieve the refund due.This company has no contact number.

  Business Response

  Date: 04/11/2025

  Hi *****,

  We have forwarded the refund request to our finance team and you should be getting the refund processed within 15 business days. 

  If you have any questions, please reach out to us at ******************** or respond to the open ticket. 

   

  Regards,

  ********