Reviews

This profile includes reviews for Peloton's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Peloton

  441 9th Ave Fl 6 New York, NY 10001-1663

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  Peloton

  140 W 23rd Street New York, NY 10011-9404

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  Peloton Interactive, Inc

  100 City Centre Dr Mississauga, ON L5B 2C9

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  Peloton Interactive, Inc

  3401 Dufferin St North York, ON M6A 2T9

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  Peloton Interactive , Inc.

  5050 Oakbrook Pkwy Norcross, GA 30093

Review Details

• Review fromKelly M

  Date: 03/08/2025

  1 star
  Like many other users, I am writing this review for future buyers who may consider alternative products. My Peloton Bike+ stopped working as a result of a firmware update that is forced upon your product when it connects to WiFi. This update caused my touch screen to no longer function as a touch screen. After contacting Peloton and waiting on hold for hours, being redirected for weeks as their call center was inundated with calls like mine, I was told that I am outside of my warranty period and I would be responsible for all associated costs. That policy is completely fine for products that do not have defective firmware pushed to them to destroy your expensive product. I asked to escalate my conversation to someone with some level of decision making responsibility and was told that nobody is available and nothing can be done. This type of treatment is shameful when customers frustrations are both invalidated and unable to be escalated as they force their staff to have these uncomfortable conversations.

  Peloton

  Date: 03/10/2025

  Thank you for bringing this matter to our attention. This is not the experience we would want for our member. After reviewing all the information provided, we found that the member's Bike+ is out of warranty. We have spoken with the member and have provided a resolution. We have acknowledged the issues raised by the member, and we consider this matter resolved.

• Review fromSarah P

  Date: 03/02/2025

  5 stars
  We have a been a loyal Peloton user (bike, tread, rower) -- after an incident with our Tread plus, we had to replace. While the process started off bumpy, we receive the best customer service (from ****) --- we will continue to be loyal Peloton customers and their products continue to impress us. The tread plus in particular is a stand out treadmill!!

  Peloton

  Date: 03/07/2025

  We appreciate your wonderful review. We are also thankful that you are a multi-device Member. We value our Peloton community, and make every effort to deliver the highest level of customer experience in all areas of your fitness journey. We appreciate you taking the time to share your experience with ****. Thank you for being the best part of Peloton!

• Review fromMatthew M

  Date: 02/25/2025

  1 star
  The worse customer service I've ever experienced. We purchased a Tread + from Peloton and received it on January 21st. The company arrived to deliver the treadmill and they slid it down our stairs causing damage to our stairs. We contacted Peloton that day submitting a claim for property damage done to our house and also the damage that happened to our tread mill. A new base was to be delivered roughly two weeks later (i took the day off work) but the base swap never happened. We were then in contact with a member support team member and the communication was great for about a day - then heard nothing for 3 weeks. We kept reaching out with no answers and getting told they would call the next day with no call back. There has been nothing done to repair my steps and very little efforts to repair/compensate us for the damage done to the treadmill. The worse buying experience i have ever had and they have DONE NOTHING TO MAKE IT RIGHT!.

  Peloton

  Date: 03/05/2025

  Thank you for taking the time to share your feedback. At Peloton, we are committed to providing our Members with the highest level of care and attention. We have carefully reviewed the concerns raised and acknowledge that the initial delivery did not meet the standards expected by both Peloton and our Member.

  
  We took immediate and appropriate steps to address the situation by submitting a damage claim to our logistics partner and providing the Member with the claim number. Additionally, this matter is being actively managed by one of our skilled specialists who has maintained consistent, open communication with the primary Member. The Member originally accepted the solution of Peloton to replace the treadmill with a new one, but subsequently canceled the appointment.

  
  We understand that the Member was hoping for further compensation, but the resolutions already agreed upon align with our current policies, and unfortunately, we are unable to fulfill that request. However, we remain fully committed to working alongside our Member to ensure the matter is resolved in a way that meets their needs.

• Review fromGrace L

  Date: 02/16/2025

  1 star
  I loved my bike for the first nine months until something went wrong, I called into customer support and they said it is still under warranty so they sent the repair parts and the link to schedule a technician. Fast forward here I am a month later, the technician has no called no showed twice and when I call in they tell me they will escalate the ticket I finally asked if I could just return the bike+ since I cant use it and cant seem to get it repaired and I was told I cant because its past the 30 day return window so I am stuck with a broken bike. Its frustrating that I paid sooo much money for the bike+ and only got 9 months use out of it. Dont waste your money with this company.

  Peloton

  Date: 03/04/2025

  Thank you for reaching out. This is not the experience we want for our Members as Peloton strives to provide the highest level of service. We took actionable steps and made contact with the Member. We have fixed their Bike+; therefore we consider this matter resolved.

• Review fromAnthony A

  Date: 02/03/2025

  4 stars
  I recently had an issue with my Peloton Tread and had the pleasure of working with **** *. to find a resolution. From the start, **** was professional, responsive, and truly went above and beyond to address my concerns. He kept me informed throughout the process, provided clear options, and ultimately helped me secure a fair solution. His dedication to customer satisfaction was evident, and I genuinely appreciate his efforts.The reason for my 4-star rating instead of 5 has nothing to do with Jeffits due to the noticeable downgrade in speaker quality on the Tread+. While the upgraded hardware is great in many ways, the sound doesnt match the experience I had with the regular Tread, which is a bit disappointing.That said, my experience with **** was fantastic, and Peloton is lucky to have someone as dedicated as him on their team. If you ever need assistance, I highly recommend working with him!******* *.

  Peloton

  Date: 02/06/2025

  Thanks for sharing your experience. We are constantly looking for ways to improve our service and products, so we will be sure to share this Member's positive experience with our Support team and their feedback regarding the Tread+ speaker. 

• Review fromMark M

  Date: 01/27/2025

  1 star
  I purchased a shirt which was shipped via ***, who then sent it to ****. It finally arrived to my mailbox; however, the package was torn open and the shirt was missing. Peloton customer service was no help in contacting *** and said I needed to contact *** directly. I contacted *** who said I needed to contact Peloton or ***** **** said to contact *** or Peloton. No one will take responsibility. Peloton first gave me a gift card credit when they said they would credit my original payment. I had to call back and talk with a supervisor who did credit my credit card. However, I still do not have a shirt! I would like to post this to ****** and give Peloton a lonely star. Very disappointed in the way customer service handled...or didn't handle...my issue.

  Peloton

  Date: 01/29/2025

  Thank you for sharing your feedback. We sincerely apologize for the inconvenience of not receiving the apparel item you purchased. We completely understand how disappointing that can be. While weve already processed your refund, we truly regret that we couldnt provide the full experience you were expecting. As a token of appreciation for your understanding, weve included a discount code for your next purchase. We hope this demonstrates our commitment to your satisfaction and that well have the chance to serve you again soon. We now consider this matter to be fully resolved.

• Review fromNick B

  Date: 01/15/2025

  4 stars
  After waiting three months for service under warranty I emailed the CEO and a new bike was delivered that week. Not happy to wait three months for a repair but happy with the outcome. Hopefully customer service and machine service/repair is enhanced as a result of this conversation.

  Peloton

  Date: 01/20/2025

  Thanks for sharing your experience. We are constantly looking for ways to improve our service and understanding the frustrations of our Members puts us in the best place to do so. 

• Review fromNatalie B

  Date: 01/13/2025

  5 stars
  I purchased my peloton and had some errors along the way- but dealing with Cristie helped as she turned my whole experience around and made everything right by me. She was a great representative of the company, and turned my frown upside down. Things were seamlessly fixed and I am a happy customer. I am excited and hopeful that my new bike will have no further glitches. I am a past peloton user and supporter, and I cannot get back to riding again. Thanks Cristie!!!!!!!!!!!!

  Peloton

  Date: 01/20/2025

  Thanks for trusting our Support Team to get this turned around for you. We can't wait to see you on the Leaderboard!

• Review frommichael R

  Date: 01/13/2025

  5 stars
  I could NOT BE MORE PLEASED with Peloton!! What a fabulous and attentive organization, I needed a new touchscreen and the not only sent me a new screen but covered all shipping costs and offered tech support They followed up daily to assure I was kept abreast of shipping and deliver.y I am a FAN of PELOTON for LIFE, great product, great ambassadors, great classes AND NOW ADD on AMAZING CUSTOMER SERVICE and SUPPORT...I am so appreciative of the organization from the top to customer service.. ******************** gets we all rise and thrive TOGETHER.. Thank you Peloton

  Peloton

  Date: 01/15/2025

  Thank you for sharing your feedback with us! We're thrilled that our Support Team could provide such a seamless experience. We're grateful to have you as a Peloton fan for life!
  

• Review fromAJAY V

  Date: 01/10/2025

  1 star
  I purchased the Treadmill Plus, one of Peloton’s high-end treadmills costing nearly $6,000, on November 21, 2024. The treadmill was delivered on December 3, 2024, but unfortunately, it turned out to be defective—the safe key was not being detected.
  Peloton sent a replacement safe key, but the issue persisted. They then scheduled a technician to resolve the problem on January 8, 2025, but the technician was a no-show. When I contacted customer service to inquire, they explained they couldn’t even get in touch with the technician because they rely on a third-party service. Adding to the frustration, Peloton refuses to swap the defective treadmill until the technician checks it, despite their failure to ensure the technician’s visit.
  This entire experience has been extremely frustrating. For such a high-priced product, I expected much better quality and customer service. The lack of accountability and poor coordination with third-party services is disappointing. So far, I regret this purchase and would not recommend Peloton based on my experience.

  Peloton

  Date: 01/20/2025

  Thanks for sharing your experience with us. We are constantly looking for ways to improve our services and we will take this feedback to our team as we look for ways to complete service repairs.