Complaints

This profile includes complaints for Peloton's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Peloton

  441 9th Ave Fl 6 New York, NY 10001-1663

• 

  Peloton

  754 758 Main St West Vancouver, BC V7T 0A5

• 

  Peloton Interactive, Inc

  25 The West Mall Etobicoke, ON M9C 1B8

• 

  Peloton

  152 Christopher St New York, NY 10014-2838

• 

  Peloton

  401 Newport Center Dr Newport Beach, CA 92660

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PELOTON charged my credit card after I cancelled their service in 2019.Merchant PELOTON* MEMBERSHIP Transaction amount $44.00 Transaction date 10/04/2023

  Customer Answer

  Date: 11/11/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Peloton regarding complaint ID ********.
  
  Sincerely,
  
  **** ****
  

  Business Response

  Date: 06/23/2024

  We have looked through our systems using the Member's phone number and email provided and were unable to find any charges listed on their account. We will reach out to the Member to gather more information and take any additional actions necessary.

  Customer Answer

  Date: 06/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

   there another charge after the complain, but I contacted the card, cancelled the payments, and then cancelled the card already.

   

  still unbelievable horrible service. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ****
  
  
  
  
   
  

  Business Response

  Date: 06/27/2024

  Thank you for bringing this to our attention. We have initiated final communication with the member regarding this issue. We appreciate the member's time and effort they dedicated towards submitting their feedback. 

• Initial Complaint

  Date:10/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in pelotons rental bike with subscription program, and expected to pay $89 plus tax each month after a one time $150 delivery fee.I get my bike, and follow steps to set it up. It double charges me the 89$ plus tax and membership fee. I call multiple times and someone on their end cancel my membership. I contacted them multiple times and they refuse to help me.

  Business Response

  Date: 06/24/2024

  We have been in touch with the Member and worked with them directly to achieve a resolution. As of March 4th, 2024, the Member has stated that no further assistance was needed.

• Initial Complaint

  Date:10/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a Peloton bike on 11/21/2021, and it was delivered and setup by Peloton on 12/4/2021. We used the bike and experienced no issues up through May 2023. In May, Peloton issued a software update. I installed the update as directed. While trying to take a class, the screen now freezes during the class and I am unable to continue. It rendered the bike useless. In Sep 2023 I reached out to Peloton for help. Following their instructions, I did a factory reset of the bike, unplugged and reset the modem, but the issue persists. At this point, they said I would have to replace the touchscreen, and because it was out of warranty, it would cost me $375. I find this unacceptable when I did nothing but install their software update. They responded in part, with the following: "...We sincerely apologize for any inconvenience this situation has caused you. We acknowledge your dissatisfaction with the resolution offered, especially given that the damage to the touchscreen was not a result of any fault on your part..." They actually acknowledged in writing that I had nothing to do with the damage to screen, but they unwilling to send me a replacement touchscreen. We have 1 month remaining on our $48/mo membership to see if there is any other way to get this resolved, otherwise we will be out the $2000 paid for this bike and they will have lost a customer.

  Customer Answer

  Date: 11/05/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Peloton regarding complaint ID ********.
  
  Sincerely,
  
  *********************
  

  Business Response

  Date: 06/24/2024

  We understand and apologise for any confusion caused by the Member's recent experience. Reviewing our interactions, we see that a member of our Support Team was in direct contact with the Member and all troubleshooting steps were gone through and all technical options were exhausted until it was determined that a touchscreen replacement would need to take place. Unfortunately, the Member was over a year out of warranty, which led to the out-of-pocket price quote. If there are any additional questions or concerns, we recommend calling our support line at **************.

• Initial Complaint

  Date:10/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged for not being able to use my peloton because I can not get member info

  Business Response

  Date: 06/24/2024

  We are unable to locate any account information with the email and phone number provided. We recommend calling our support line at ************** with any additional questions or concerns.

• Initial Complaint

  Date:10/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Peloton bike in May of 2019 which was part of the *** safety recall on May 11th, 2023.As soon as was available I ordered the replacement seat post on May 20th, 2023. Order number *********. The estimated delivery date provided was August 20th - 27th. It is now October 10th, 4.5 months later and I still do not have the replacement part. My $1500 bike sits worthless and no one from customer service, either the phone number or email can provide me with any answer of when the part will arrive.I get the same excuse every time "I am sorry but due to a high volume of demand". Guess what? You manufactured a faulty product that risks it's users' safety, you should pay up and get your manufacturing and shipping "partners" moving on resolving the issue.

  Business Response

  Date: 06/24/2024

  We apologise for the Member's previous experience. We can confirm that a member of the appropriate Team reached out to the Member by October 18th to work towards a resolution, and ensured that the Member received the necessary parts. By October 31st, the Member confirmed that the parts were received.

• Initial Complaint

  Date:10/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Peloton Tread. I purchased the Tread on February 21, 2022. I had no issues with the Tread until July 2023 just over a year after purchase (when it was out of warranty). In July, I tried to use my Tread but the screen displayed an error message. I was told by the customer service rep on the phone that I would require a full base replacement, even though their records showed I had only used the Tread 17 times. He said he, or his manager, would follow-up with more information. They never did. During that time, Peloton continued to charge me for my membership, until I realized I could pause it, even though the Tread was unusable. I called Peloton again and the new customer service rep had me do all manner of things to the Tread and it started working again. When my membership pause ended I tried to use my Tread again, only to be thwarted by yet another issue on Peloton's end. This time, Peloton had pushed out a software update with problems that affected many customers. The update got stuck on installation at 4% rendering the Tread unusable. This was 39 days ago and it's been 38 days since I contacted customer service to no avail. Once again, I spoke with customer service and received no follow-up. Instead I've received occasional emails with standard form apologies for the delay, and then re-emails of the same standard instructions which I've already informed them have not worked. It is maddening. In the meantime I've been unable to use my Tread and was charged for September even though I couldn't use the Tread. I've never paid so much for something that has turned out to be a lemon. Initially, I just wanted someone to fix the problem so I could use the Tread but based on my poor customer service experience and that of so many others, I no longer trust the that the product is sound, or that the company will fix problems they generate, and I just want a full refund for the defective Tread and for someone to pick it up at no cost. I feel completely bamboozled.

  Business Response

  Date: 10/17/2023

  Were sorry to hear about this and we would love to turn your experience around as soon as possible. Our team is currently looking into it and will reach out to you directly to help get you back on track. 

  Customer Answer

  Date: 10/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because Peloton's response does not even respond to my concern. Their email in response to the BBB is essentially the same as the periodic emails I receive every so often from Peloton offering polite form apologies for taking so long and then offering either the same instructions they previously provided which don't work, similar instructions which don't work, or no instructions and just further delay. I've been unable to use my Peloton now since approximately August 30, i.e. for 53 days now. Last week on 10/15 I received an email from Peloton customer service advising me that they determined that, "the primary issue lies with the monitor of your Tread," and that they recommended a full monitor replacement at a cost of $650. It was unclear how they made this determination considering that the problem was described as a wide-spread issue with their software update when it occurred in August, and considering that I've had a grand total of one phone call with Peloton about this issue, and that phone call consisted of the customer service rep telling me they could not help me and they would have to refer the matter to someone else. Since that time, I've received a few emails giving me the same/similar instructions provided at the time of the customer-wide outage and one email asking me to tap on a non-existent error message and send them a photo of a non-existent error code. On that basis, they somehow determined I needed to pay $650 for a new monitor. They provided no explanation in the email for how they came to this determination. This experience is not that different from what happened in July, when I encountered a different issue and a customer service rep told me I would need a full base replacement at a cost of over $1000 and that they would call or email me back, which they never did. I paused my membership while I waited to hear back but I never heard from them and emails to them went unanswered. When I called back after once again waiting on hold again for an extensive amount of time, a different rep had me take some additional steps, which actually fixed the problem. Once my membership pause ended, I tried to use my Peloton Tread again, only to be thwarted by what was described on Peloton's site as a wide-spread issue, except the issue never went away for my Tread and now I'm being told that their software update won't install because something is wrong with my monitor and I'm supposed to pay $650 to replace the monitor? I replied by asking how they diagnosed that I need a $650 monitor replacement, especially considering the monitor has only been used 17 times, according to their own records, if you don't count the times I've had to touch it to set up the Tread and in connection with the above described issues. This time I received an email from a different team in response, but the message was similar to others received, namely, that they received my inquiry and would get back to me. Also, they recommended that I pause my membership for three months (perhaps because they think it will take another three months to resolve?). I paid nearly $3000 for the Tread, had it for about 16 months, during which time I used it 17 times according to their own records, and have since separately been told I need to pay $1000 to replace the base and now $650 to replace the monitor. And it has taken 59 days to even get to this point, with not even a phone call, or a explanation for the diagnosis, and instead mostly form emails. How is this considered legal to sell a nearly $3000 piece of equipment, and when it is about four months out of warranty have it stop working with a proposed cost of $1650 - over half the cost originally paid - to repair - after 17 uses? Moreover, how is 59 days of occasional mostly form emails considered customer service for such equipment? If the customer service had consisted of more than occasional mostly form emails, that might have helped things, but that hasn't been the case unfortunately. Nothing about this experience supports that a similar issue will not arise in the future, or that a similar customer service experience will not occur. And after almost two months, the product still doesn't work because of a software update and I was told to pause my membership for another three months! I want a refund and for someone to come pick up what has amounted to a giant brick sitting in my home.

  I'd be happy to provide PDFs of all email exchanges if this would be helpful.

  
  Sincerely,
  
  *****************************
  
  
  
  
   

  
  

  Business Response

  Date: 06/17/2024

  We apologise for the Member's recent experience and any frustration caused. The Member reached out to us in late September of 2023, and after they worked with our support to attempt troubleshooting, a member of our Leadership Team contacted them in October of 2023 to reach a resolution, which was finalized after a proper diagnosis and was completed in December 2023. We understand there were concerns about the longevity of the repair, and our Team informed the Member that should the repair not resolve their issue, we would refund the cost of the repair or apply it to a new service. Since the scheduling of the repair appointment in December 2023, we have not had any further correspondence with their Member regarding this issue - but should there be any further questions or concerns, we recommend reaching out to our support line at ###-###-#### or responding to their original email thread and a member of our Support Team would be more than happy to assist.

  Customer Answer

  Date: 06/23/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********. The resolution described in the business' response is NOT satisfactory to me. However, they have separately contacted me with a satisfactory response. A few points of order in response to the last communication from the business via BBB. As noted in my original complaint to BBB, I first had a problem with my Tread in July 2023 and reached out to Peloton in July 2023, not late September of 2023 as the last comms from Peloton suggest. I had a subsequent issue on August 30 NOT late September and it took until January 2024, not December 2023 to resolve the issue. I have emails backing all of this up, and would be more than happy to share them. The tech who was supposed to repair my Tread at the end of December called less than 24 hours before the appointment to cancel and it took until Mid-January to get a tech out to repair the Tread. Again, I have emails to support all of this and would be more than happy to share them. As noted above, Peloton has separately reached out to me to resolve the matter and their other response was satisfactory. Accordingly, I am replying that this matter has been resolved.

  
  Sincerely,
  
  
  
  ****** ********
  
  
  
  
  
  
  
   
  
  

  
  

• Initial Complaint

  Date:10/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Tread broke approximately 1 year and 3 months after delivery, that is really poor product longevity. I purchased this Tread expecting that it was built well and would last a long time. This Tread cost me ~$3k, and has not been used very extensively, this is not in a gym, its in a home residence. After some research and calling around I learned that this happens quite frequently with Pelotons Tread. Instead of Peloton repairing individual parts and such, they opt to replace entire components (Base, Handrails, Tablet screen), which is insane because you end up having to pay 1-2k + for these Components for a Solution after paying a Tech ~$170 to make a determination you need a new base or handrails instead of maybe fixing the actual faulty part. A base has MANY separate parts and pieces, yet it is treated as one part/component, the same for the handrails. Peloton does not actually fix or repair the issue, they just charge you to replace your faulty item which could be anything from a bad switch, motherboard or motor, easily WAY less than a new base. To make matters worse, I also purchased a Peloton Row machine which now Im concerned it will also break on me. I have about 6 months left on my rower warranty, however it does not feel good to know that Peloton really dosent offer viable, affordable solutions, I may need to start keeping the rower in a space capsule when not in use. To me, it makes no sense to buy a base for $1k+, maybe it fixes it, maybe it dosent. Now you need to buy new handrails, or maybe something else becomes faulty, youre $1-2k into a parts project now with no warranty. My ~$3k investment has turned into a $5k, 400lb clothes hangar OR something else breaks the following year. I was not aware of the bad BBB ratings Peloton had received regarding customer service(D+, 1 out of 5 stars). ******************** markets very well but the dark side of the business is that there is no product support or reasonable solutions.

  Business Response

  Date: 10/13/2023

  Were sorry to hear about this and we would love to turn your experience around as soon as possible. Our team is currently looking into it and will reach out to you directly to help get you back on track.
  

  Customer Answer

  Date: 10/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Peloton is looking into it but there has not been a solution.  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 06/10/2024

  We apologise for the Member's previous experience. Our Team reached out to them on October 12th, 2023 and were in consistent communication with them to assist until the Member stated on December 10th, 2023 that no further assistance was necessary.  The case was then closed on December 19th, 2023. 

• Initial Complaint

  Date:10/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is THE WORST COMPANY I HAVE EVER DEALT WITH IN MY ENTIRE LIFE. I purchased a new treadmill and less than 1 year later moved. Plugged it in and it doesnt work at all. Contact peloton to try and troubleshoot. Only solution was to pay and set up appt for a tech to come diagnose issue. They also inform me at that time that since it wasnt moved by them its not under warranty anymore. You would think they would let you know that when you are purchasing a $3,000 piece of equipment. If I knew that was even an option I would have done so. Now ** left with a Non working peloton treadmill sitting, that I am still making payments on. I called on Tuesday to try and get a solution and was told, we are going to come pick up the tread that doesnt work and swap it out for a new one. (Im sure the lines are recorded, I also had the call on speakerphone so other people could listen to the call). Ok great! Then I get an email today stating that after further review they arent going to do that and that I need to pay $875 before tax to buy new handrails to see if that will fix the issue. If that doesnt work then you might need a new base or screen. Ala carte and it costs more than the entire tread when I bought it!! Absolutely disgusting. Just spent an hour and 30 mins on hold for the agent to hang up on me. Not to mention the 1 hour and 3 mins I spent on the phone Tuesday with them. Peloton needs to do the right thing. Their customer service is horrific. I am beyond upset.

  Business Response

  Date: 10/17/2023

  Were sorry to hear about this and we would love to turn your experience around as soon as possible. Our team is currently looking into it and will reach out to you directly to help get you back on track. 

• Initial Complaint

  Date:10/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credit card has been charged by this company for over a year, yet they can't find any record of my account or credit card being charged. I have never authorized any reoccurring charges by the company. I have never signed any contracts or agreed for them to charge me ***** monthly. I have attached my most recent attempt to have them stop. new case # *******

  Business Response

  Date: 10/17/2023

  WWere sorry to hear about this and we would love to turn your experience around as soon as possible. Our team is currently looking into it and will reach out to you directly to help get you back on track. 

  Customer Answer

  Date: 10/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  This company is a complete disaster with customer service 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 06/16/2024

  We understand the frustration that the Requester has expressed. We have been working with them since October 7th, 2023 to locate these charges in question - with multiple members of our Billing Team working with the Requester since October 17th to get this resolved. Unfortunately, despite extensive searching through our Billing System, we were unable to locate anything that matched the information the Requester provided - and after five months of working with them, we recommended that they dispute the charges with their Bank for optimal results -  closing the case on March 7th, 2024.

  Customer Answer

  Date: 06/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have rejected this company's comments again. Any consumer or agency can look at the messages that have been provided to me and know that this company has absolutely no idea how to handle this situation and failed miserably in proper customer service. I rest again on the yet indisputable facts;

  1) ****** has lied several times and not made a legitimate good faith effort to address this serious breech of trust. Just replying on here every couple of months.

  2) I HAVE provided Peloton with the Credit Card number that was being charged hunders of dollars. The fact that they couldn't identify a credit card which you were charging months is nonesense.

   

  Furthermore, how can I provide an account that matches my card when I NEVER CREATED AN ACCOUNT, EVER. I challenged it with my bank and they told me that according to Peloton, the charges were valid, some were too old to dispute and that 1 had be refunded. How can 1 of the charges be refunded but they cant find the card? It would be laughable if it wasnt so tragic that they stole my money and claim ignorance. Futher note; it is now JUNE of 2024 and today is when this company decided to answer a valid BBB complaint from last year. I Urge the BBB to appropriately discredit this company's rating and share my experience for consumers to read and make their own decisions based on facts. 

   

  
  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

• Initial Complaint

  Date:10/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had such a negative experience with Peloton. I placed my order and received the tread on 9/29 and it didn't work. The screen would try to update, and then display a message that said update failed. I couldn't get past this error message to use my newly delivered machine. I talked to Peloton asking for the treadmill to be swapped out which took almost a week for approval. In the meantime, I spoke with them every day asking for them to speed up the process. They noted that the "logistics team" had to approve it. Once approved, I was ONLY approved to be swapped out base on a hardware issue. Why would a base ONLY be approved on a brand new treadmill that has NEVER been used? Especially when the computer portion is messed up, not the base. I have been hung up on by treadmill support, told different things upon each chat/ phone call. I intend to return the treadmill.

  Business Response

  Date: 10/13/2023

  We are very sorry to hear about the member's experience. To provide additional context, our Hardware/Software Specialists determined a base swap would be the necessary next step in order to rectify the issue. While the member may have requested a full Tread swap, we did not deem it necessary to replace the entire unit since the issue stemmed from the base of the Tread.

  Customer Answer

  Date: 10/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Again, if a customer receives a treadmill and the treadmill is messed up, the company should honor a full swap. This treadmill was brand new. I am completely disappointed in Peloton. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************