Complaints

This profile includes complaints for Tickpick LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tickpick LLC

  225 W 34th St Ste 1708 New York, NY 10122-1703

  
• 

  Tickpick LLC

  One Columbus Place, N19D New York, NY 10019-8227

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 tickets to the ***************** vs. **************** game that is ***. I spent ******** USD for these tickets through TickPick. Right away, I received an email to claim my tickets through Ticketmaster. I accepted the tickets and thought nothing of it. I could see the tickets in my Ticketmaster as an upcoming event like other tickets Ive purchased in the past. I had seen that the purchase had gone through my bank fine as well. When checking my tickets about a week later, the event had disappeared from the Ticketmaster app. This is when I decided to get in touch with TickPick to assess the issue. After many emails, I had learned where to go to access my tickets. I went onto the official ***************** website and signed in to see my tickets. The tickets were visible but, a pop-up screen had indicated that the tickets were no longer mine. I was shocked when I had saw this as I ABSOLUTELY had not transferred my tickets. I had contacted TickPick again and they suggested to contact Ticketmaster. I contacted Ticketmaster and they had instructed me to contact the ***************************** Every email I wrote felt useless and still does. I continuously email these companys and receive no helpful information. I had finally suggested the fact that maybe my email was hacked and I was instructed by Ticketmaster to change my passwords for my email and Ticketmaster account. I have emailed TickPick and Ticketmaster and they have both said that they cannot reimburse me because of the transfer and that I need to contact the other company to see if they can see who tickets were transferred to or any **************. I have still heard zero response and am feeling helpless against this. I can forward the email chain upon request.

  Customer Answer

  Date: 07/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** ********
  
  
  
   
  
  

• Initial Complaint

  Date:07/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets to the June 27th ***** ***** concert at the *********************************. The tickets were delivered through the TickPick app about 5 days in advance of the concert. The directions were to not print the tickets and present the mobile app tickets at the venue. There was a QR code on the mobile app tickets. When attempting to enter the concert we were instructed that we needed to purchase an additional ticket costing $74 each (4 tickets total). I sent this information to TickPick with a photo of the receipt and the 4 venue tickets purchased so we could enter. The gate attendant said that what TickPick had provided was only proof of purchase for the seats assigned. When I purchased the tickets from TickPick there was no indication that this would be necessary. The only response I have received from TickPick was that the additional fee was my responsibility and that they would give us a $40 credit to my account. This is not an acceptable resolution to what happened. I believe the original sale was misleading and misrepresented the cost of attending the concert. The full cost I paid was far in excess of the actual ticket cost for those seats but I chose to pay because we traveled quite far to see an artist we truly enjoy. Thank you.

  Business Response

  Date: 08/03/2025

  This matter has been resolved with the customer directly.

  Customer Answer

  Date: 08/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I was contacted directly (both by phone and email) by a TickPick supervisor, *******, who offered a gracious apology for how the complaint had been handled. Furthermore the amount I paid in addition was fully refunded. 
  

  Appreciate having this resolved by TickPick and for the assistance of the Better Business Bureau. Thank you. 
  
  Sincerely,
  
  ***** ****
  
  
  
   
  

  
  

• Initial Complaint

  Date:07/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 tickets for the April 5th Savannah ******* game in *************, **, totaling around $470. This game ended up being rescheduled for July 18th. Everything on Tickpicks said Upper Lever seats TBD. Today, I looked for tickets because I still had not received anything. I reached out to customer service and was told everything was sent over to Ticketmaster and I had to accept them that way. After spending over an hour speaking with Ticketmaster, it was determined it was actually sent through the *** app. Ok, no problem. I search my email and spam and finally found it. I download the tickets. To my utter surprise, these tickets are not in the upper section, they arent even in an actual seating area. When looking at the seating map, these seats dont even exit. These seats are outside of the main concourse and isnt even an option to list as seating on TickPicks seller option. I feel completely frauded out of my money and the fact the seller knowingly lied about where the seats actually were located. I have reached out to customer service for a refund since this was no fault of my own when purchasing the tickets. I have received no response.

  Business Response

  Date: 07/26/2025

  A full refund has been provided for this order, as the incorrect tickets were delivered to the customer. We are very sorry for the mistake and hope for the opportunity to provide a better experience in the future.

• Initial Complaint

  Date:07/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I drove to **************** on 05/22/2025 to see the ******* concert. The concert had already started when I got there. I could hear her singing from the parking lot. I purchased tickets through TickPick for $190. After I purchased my tickets, I received an email stating that "Tickets must be claimed before the event starts." I could not get into the concert. I contacted TickPick the following day via email and explained what happened. They responded, "I can confirm that your tickets have now been retransferred to you. Please let us know if you have any trouble accessing them." I replied back that the concert was yesterday and haven't heard back from them since. I contacted ******* to dispute the charge and they gave me a credit. Now the credit is being reversed and the money was taken out of my bank account again. There is nowhere on the TickPick website that states the tickets must be purchased before the event starts.

  Business Response

  Date: 07/25/2025

  The tickets for this order were delivered within 5 minutes of the purchase. The seller has provided both proof of transfer and proof of acceptance. While customers are encouraged to claim ticket transfers prior to an event to prevent any last minute issues, direct electronic transfers can still be claimed after an event has started. We were not contacted by the customer until the day after the event at which point it was too late to offer any assistance. We are unable to provide a refund for this order and apologize for the inconvenience.

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/9/2025 I received a text from tickpick stating my tickets sold. I was confused because previously on 7/6/25 I requested the delete my posting. I immediately called and emailed stating the same and that I did not have the tickets. They charged my bank account 1547 without even speaking to me.

  Business Response

  Date: 07/23/2025

  The customer listed tickets for sale through our Autolist feature and the tickets were sold via a third party platform. We were subject to the dropped sale penalties of the third party marketplace and the penalty was necessary to help cover the cost of the damages. At no time was the listing removed by the customer. We apologize for any inconvenience.

• Initial Complaint

  Date:07/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets to a musical and then my wife and I decided to sell them because we needed the money more than the show. I posted them for sale on TickPick. I did accidentally put 7/19 instead of 7/20. Someone bought them. TickPick then charged me $320 as a punishment for the mistake. I didnt even pay that much for the original tickets. I have asked them to contact the buyer to see if they would be willing to go the next day but they are refusing to respond about that option. They initially said to sell them to try to break even. I would not break even since I already bought the tickets once. They should be a lie to contact the buyer because they bought them through TickPick. This feels like a scam to get more money from me since they wont answer about the solution I proposed.

  Business Response

  Date: 07/19/2025

  The customer listed tickets for sale through our Autolist feature and the tickets were sold via a third party platform. We were subject to the dropped sale penalties of the third party marketplace and the penalty was necessary to help cover the cost of the damages. We apologize for any inconvenience.

• Initial Complaint

  Date:07/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a confirmed ticket from TickPick for the ********* World Cup Quarterfinal match (*** vs *************) in ******* on July 5, 2025. The order was placed on July 3, and TickPick's confirmation clearly stated that tickets would be delivered by July 4.Despite that, I never received my ticket. I contacted TickPick support multiple times. On the morning of the event, I was told I would receive a replacement ticket, so I commuted over 1.5 hours and arrived at the stadium two hours before kickoff only to be told last-minute that I would not be receiving any replacement because the current ticket prices were too high compared to what I had paid ($62).I missed the event entirely. This was a once-in-a-lifetime opportunity to see two world-class teams in my home city. I chose TickPick over Ticketmaster to save $20 in fees, but it ended up being a huge mistake. I wasted time, energy, money (transportation), and missed an irreplaceable experience due to TickPicks failure to deliver a ticket they guaranteed.They eventually refunded me, but that does not compensate for the inconvenience, emotional disappointment, and real costs I incurred. TickPicks BuyerTrust Guarantee claims to protect the buyer, but in my case, it failed completely.

  Business Response

  Date: 07/19/2025

  Per the terms of our BuyerTrust Guarantee: If there are any issues or discrepancies with the tickets that you receive from what was purchased, TickPick will do its best to find comparable replacement tickets. If replacement tickets cannot be found or are not available at a comparable price, TickPick reserves the right to cancel the order and refund the full purchase amount to the buyer. The seller failed to deliver the tickets for the order in question. Replacement tickets were offered to the customer but were no longer available once the offer was accepted, and a full refund was provided along with an additional credit. We apologize for the inconvenience and hope to provide a better experience in the future.

• Initial Complaint

  Date:07/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April ******* I purchased tickets for the breezy bowl and before purchasing I was told the tickets would be delivered Wed 4/16/2025 by the end of the day the same day I purchased them. However a couple hours later they emailed me saying there has been a delay on receiving the tickets from the primary source they are now expected by 8/9/2025 FIRST RED FLAG! I don't even have the tickets in hand! Then ***** gets arrested and me I panic because now I don't even want to go anymore I rather get my money back 1.) I don't have tickets 2.) its MY money I haven't received any services and I can decide if I want my money back. I dispute with my bank they give them all this bs stating I have tickets which it says I do but I don't have them yet lol. They also tell them I agreed to their policy which I don't care I had to in order to checkout I wish I never purchased this tickets. I will be disputing again because by law I am entitled to a refund if I haven't received services. I want my money back

  Business Response

  Date: 07/18/2025

  The original expected delivery date of 4/16 was noted by the seller in error upon confirmation of the sale. The seller promptly notified our support team of the error and provided proof that the tickets were not yet available for transfer. The expected delivery date was updated to 8/8 to allow time for electronic ticket transfers to be enabled. Per the terms of our User Agreement, ********************** cannot guarantee the method or time of the delivery for a given sale, only that the tickets will be delivered in time for the event. TickPick does not control, and has no right to control, the Sellers delivery and/or shipment of tickets. We will continue to monitor to ensure delivery and apologize for the miscommunication.

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I purchase tickets 5/4/2025 For A Mothers Day concert and I never got the tickets or never got my money back. They told me my money was not refundable. I dont understand how I got insurance on it to buy tickets from Ticketmaster for the concert so I double.

  Business Response

  Date: 06/17/2025

  The seller has provided both proof of transfer and proof of transfer acceptance by the customer. The transfer acceptance was confirmed two days prior to the event. We are unable to provide a refund for the order as the tickets were properly delivered to the customer by the seller.

• Initial Complaint

  Date:06/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold tickets to a baseball game through TickPick for a game on May 10, 2025. Their order number *********. The tickets were transferred and accepted by the purchaser. I have still not received payment for those sold tickets.

  Business Response

  Date: 06/14/2025

  The payment for the ticket sold was received by the customer on 6/4/25 and this matter has been resolved.