Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother purchased an E-Voucher for a pair of Devils tickets ****** New Jersey Devils, 2 Lower Bowl Tickets) through ****** for the 2022-2023 season. By the team we input the redemption code we found there are no more of these seats available for the year. While this is something we understand that happens, we were prompted to call FEVO at ************** for ticket refund assistance. FEVO has done everything in it's power to not provide us a refund for the tickets they failed to deliver. They first claimed this was ******'s fault - so my mother went in to ****** customer service for help and they were unable to provided assistance. When that didn't work FEVO then said we have to dispute the charge to the credit card company that was used to purchase the tickets - why would this be the credit card company's fault when this issue is the sole result of FEVO's inability to provide the product that was purchased?At this point FEVO refuses to help us any further. They've stolen ~$100 from my mother and left us scammed in the process.Order confirmation: ******* Order Number: ********* Order Date: 12/18/2022 Total Price: $89.99 + tax

  Business Response

  Date: 03/24/2023

  There seems to be a miscommunication. We have reviewed all of the messages between FEVO and this buyer. On Wednesday, we let them know that they spent their money with ******. So, they need to call ****** using the phone number we provided to request the refund. Once ****** approves the refund, their money will be returned. We did not and DO NOT suggest contacting the credit card company for a chargeback as that will lock the funds and make a refund impossible. Please call the toll free number provided to you by our support team via email on March 22nd to receive the refund you are seeking.
  

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sent a very misleading advertisement for Dallas ***** tickets that led me to believe I was putting a down payment for playoff tickets. When I attempted to contact them to resolve and/or cancel, the company ignored the issue and their phone number has been disconnected.

  Business Response

  Date: 03/22/2023

  FEVO is an e-commerce platform that is popular with ticket sellers. We do not send out advertisements but our clients do and often times those ads lead to FEVO pages where clients have listed inventory for sale. We're sorry this buyer felt misled by communications they received but we did not send those communications. With that said, we contacted the client to relay this refund request and they let us know the refund was completed on March 17th so this buyer has received the refund they sought when making this complaint. Thanks.

• Initial Complaint

  Date:01/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought St. *********************** student ticket package to *** through Fevo and only got email saying they would send link for tickets and never received the link. Missed the game due to this.

  Business Response

  Date: 02/06/2023

  FEVO is an e-commerce platform that is popular with ***************. We funnel any and all refund requests back to the client who listed their inventory for sale on our platform. If they approve of the refund we are happy to process it. We have contacted the client on behalf of this buyer twice but they have neither approved nor denied the request. This buyer can contact the client directly using the phone number, or email address on the page they purchased from or they can simply stop by the office. In the meantime, we have contacted the client as well and if they approve the refund we will happily process it.

  Customer Answer

  Date: 02/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have not received a refund, there is no way for me to contact this person they are referring to. This seems like a scam that the company that is selling these tickets can't refund what was purchased, if nothing has been received.

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************************
  
  
  
  
   
  

  Business Response

  Date: 02/15/2023

  The attachment shows that this buyer was refunded on February 7th. This buyer should contact their bank directly if they are not seeing the refund but they can also click the Details button from MyFEVO, which is the platform they used in their screenshot. Their screenshot shows the Items screen, which does not have any payment details. The Details screen shows that their money was returned. The page they purchased from has a phone number and email address for their school's ticketing office. Our team can be reached by clicking the Need Help button (visible in the buyer's previous screenshot) when logged into MyFEVO. Have a good day.

• Initial Complaint

  Date:01/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase for 3 bulls tickets for 1/31 with a student email on 1/17/2023 the transaction appeared to not go through on the website with the error message, Incorrect zip(CAR_ST_039). All of my card information was correct because my card was charged the amount of the tickets not just once but twice. I tried reaching out to costumer service only to not get any response. After looking them up I saw people were able to get resolution only after contacting BBB.

  Business Response

  Date: 01/17/2023

  This buyer attempted to purchase today. Our payment processor rejected their purchase attempts because the zip code the buyer entered did not match their bank records. This buyer emailed our support team 3 hours ago and our team replied within an hour of receiving that message. Pending charges and completed charges are not the same thing. When a buyer makes a purchase attempt, a temporary hold is placed on an account as a pending charge. If the purchase is incomplete the pending charge will drop within 2-3 business days. With many banks those pending charges clear faster than that but unfortunately there is nothing we can do to speed up that process. If this buyer has any other questions about these pending transactions, they should contact their bank directly to discuss it. Their FEVO transactions were incomplete.

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets from Fevo on October 24 2022. I was told my tickets would be delivered 24 hours before the time of my event which would be on December 18 2022. I did not receive anything from them so I reached out to the company asking where my tickets were. I did not receive a response from them until December 19 2022 which is after the time of the event. All they asked was whether or not I was able to get into the venue. I told them I was not and that I had to get new tickets. From that point on, I received no further response until today January 10 2023. I opened up a dispute with my credit card company after I informed them I did not get my tickets. They are now trying to dispute back telling me they have proof I purchased the tickets and that I won't get my money back because they did nothing wrong. How is it that they think they did nothing wrong when they did not deliver. I purchased a product and I would expect to receive that product. No product delivered means they should not be paid. Fevo is a sham of a company stealing money from unsuspecting people.

  Business Response

  Date: 01/11/2023

  As this buyer noted, this issue is being settled between the banks since they disputed their credit card charge. We're sorry if they are frustrated by the credit card dispute process but that is beyond our control. The consumer disputed the charge, our fraud team responded to that dispute to request more information. Now that the information has been gathered and confirmed by both the consumer and FEVO it is up to the banks to decide if the money will be returned or not. It is not possible for us to return funds that are in dispute. Once a credit card dispute is filed those funds are locked. If this buyer would like FEVO to issue them a refund, the first step is to drop the credit card dispute so we can access those funds to then return them. It is impossible to refund money that is being held by banks in dispute. Our billing team is in direct contact with this buyer via email and this information has been expressed directly to them as well.
  

• Initial Complaint

  Date:01/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 tickets for the Nutcracker! The Magic of Christmas at the ****************** in *********. The tickets were selected from the map provided, and did not indicate any obstruction of view. Two of our guests and ourselves realized once we were seated at the theater, our seats were obstructed. We had partial view of the stage and there were lighting fixtures also blocking our view. Substantial acts for this holiday ballet were not viewable. I contacted FEVO via ******* message and they stated all sales final. This was $290 evening, four tickets. The audacity of FEVO not attempting to resolve this. They were in error by selling and not disclosing the obstruction from theatrical lighting and speakers is disingenuous and lacking in integrity as a company. I would like a refund for a performance we did not have the opportunity to see 100 percent. We never would have chosen these tickets had we been aware.

  Business Response

  Date: 01/09/2023

  This buyer purchased discounted tickets from a link for friends & family of the show on November 7th. Their event took place on December 8th. The page they purchased from clearly stated, Your seats will be assigned in the best available seats at this price level within Rows G-P in the ***************** Left ********* or Right *********. So, their claim that they selected specific seats from a map was erroneous.
  
  The buyer contacted our support team via ******* on December 13th, a full five days after their event and a full month after they received their tickets with specific seat locations. Each step of the purchase process included clear and consistent messaging which states, There are no refunds or exchanges. This info is included on the purchase page, the confirmation page and in the confirmation email.
  
  After the buyer contacted our team on *******, we contacted the ticket seller with this buyers refund request. The ticket seller let us know that they do not offer refunds or exchanges and that all sales are final.We relayed that info to the buyer. Since FEVO is an e-commerce platform utilized by sellers, it is not our decision whether or not a seller would like to issue a refund for their product. That decision is up to the seller. We let the buyer know that the seller is enforcing their ALL SALES ARE FINAL policy. While we recognize this buyer wanted to receive the money back for the show they attended, we cannot issue a refund without the sellers authorization and in this case the seller declined.
  
  The core of this buyers complaint is that their view was obstructed. Our response includes the photo sent by the buyer, which clearly shows that they did not receive obstructed view seats. The so-called obstructions are the speakers suspended from that ceiling that provide the sound to the audience and the lights at the base of the stage that enable them to see the performers. There are no performance elements behind the hanging speaking stack suspended from the ceiling. The buyer received what they paid for and they attended the event. They did not think to complain about the event until almost a week after they attended. They had almost the entire month of November to reach out before the performance to request to be reseated if they were dissatisfied with the seats they received. In the events industry, all sales are final. Promoters do not offer refunds for events that have already happened, especially when the tickets were used and the buyer attended the event.

• Initial Complaint

  Date:12/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 3 ny Islanders tickets from fevo on 10/23/22 for a game on 01/10/23 and was supposed to have received a confirmation email from them within 48 hours and I never have. I checked with my credit card company and have been billed and paid for the tickets. I tried to sign into my fevo account to find out whats going on and wind up stuck in a loop going back and forth and never getting anywhere. I can not find a contact phone number and all attempts to reach them by email have been unsuccessful.

  Business Response

  Date: 12/20/2022

  The buyer's email address on this complaint does not match the email address on their FEVO order. Our Support team will contact the buyer directly, using the email address from this complaint to confirm and update the email associated with their ticket order.
  

• Initial Complaint

  Date:12/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 28/11/22 Purchased 2 tickets to Senators game Dec 3, 2020 and two tickets to game on Dec 22, 2022.Each set of tickets came with two free tickets to a game in January 2023. An email to select the free tickets was to arrive in 24 hours.Nature of Dispute: FEVO has not emailed me an email to select the free tickets. Attempts to click yellow button for customer support are a merry-go-round that doesn't allow you to speak to anybody. Attempts to create an account have not been successful. I am unable to add my name to the account and unable to get them to text me a verification code despite multiple attempts. Has FEVO tried to resolve: It's too hard to get a hold of them to confirm if they have received my emails sent to ********************************** and as stated above, reaching customer support on their website is impossible. Was this a scam?

  Business Response

  Date: 12/15/2022

  This buyer was sent the email with their purchase codes on 11/29 & 12/3. It is possible their email administrator blocked the emails from coming through. Regardless, we re-sent those messages and also reached out directly to this buyer with the info they didnt receive previously.

   

   

   

   

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered tickets for an event at the *********** on 12/9/22. Never received email confirming tickets. Have screenshot of payment confirmation and my credit card was charged. Logging into "myfevo", no tickets no history no purchase. Followed their directions to also check Ticketmaster account, nothing. When purchasing, only allowed you to select a section, not rows or seats. No confirmation from Fevo about what seats I may have. Fevo Need Help buttons directs you in circles and I have no purchase I need help on because it doesn't show in my account. Support email tells me to do the same steps in a circle with no way yo actually contact fevo. Ghost Pirates won't reply to messages or emails. I want confirmation of my tickets from Fevo now. They're only instruction is to log into your FEVO account, "click on your order" and select "need help." The ***** ISNT THERE to click on. No other way to contact anyone. No customer support.

  Business Response

  Date: 12/13/2022

  The buyer accidentally entered a typo in their email address so they didn't not receive their confirmation info and placed another order. The buyer contacted us via ******* and we were able to assist them with a refund for their redundant purchase.

• Initial Complaint

  Date:12/12/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company does not allow for you to add phone number it spins you around like an idiot for an hour waiting for text codes that dont appear. Ask for help and no reply. I need a contact please is this really the only way to reach this company ? I have one question one simple question the company is running people In circles . Absolutely ridiculous they have NO a email or phone number and if you contact support it spins you around telling you to add a phone number then dont send a text code ! My entire morning to ask ONE question .

  Business Response

  Date: 12/12/2022

  We are reaching out to the buyer directly via email now and investigating why they were not receiving a verification code to their phone. However, we can see that their phone number is attached to both of their orders. For future inquiries, buyers can contact our support team by logging into MyFEVO with their email address or phone number, once logged-in click details on the order you have a question about then click the Need Help button to send a message.