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Business Profile

Event Planner

Voss Events, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Planner.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -Ordered a product online that was improperly advertised/labelled. Product arrived and was not as described. Business admitted that the product as advertised could not be sold due to permission/rights so there was never a chance to receive the actual product. -No attempt to give me the product ordered. -Nonexistent customer service: no phone # to call, hung up on by the only number on your website, rude/condescending emails that ignored my questions. Asked multiple times to speak to a supervisor, was ignored. -Only partial refund offered -I never would have purchased the product had it been advertised correctly so it is frustrating to lose money on this and have the customer service ignore the issue. Never even got a real apology.

    Business Response

    Date: 09/10/2024

    Hello *****, you were given a shipping label for a full refund due to your disappointment with the items of the "mystery box", items in which you based assumptions off of sadly. We are sorry to hear you are still upset and we have yet to receive the returned mystery box items to give you your refund. Once we receive that we can issue your refund as stated multiple times to you via email (and pictured). Voss Events has offered multiple solutions to your qualms in regards to the item labeled "Mystery Box" which was a box ordered of mystery items. 

Voss Events, Inc. is NOT a BBB Accredited Business.

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