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Business Profile

Event Planner

PubCrawls.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Planner.

Complaints

Customer Complaints Summary

  • 54 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased tickets for the Green *** pub crawls event on March 2nd 2023. Upon arriving to the event, after booking a hotel and travel arrangements, at ************* Pub, the listed meeting spot for this bar crawl, there was no place to check in to the event or get the promised wristbands and digital map. When speaking to the bartenders, they had no knowledge of this event or any information that went along with it.

    Business Response

    Date: 04/13/2023

    Thank you for your inquiry and your feedback. It is unfortunate that you had this experience. Sometimes our staff has emergencies, and we are very sorry about this inconvenience. We would love more information on this specific matter to investigate this further. We are also more than happy to have a manager reach out to you personally to learn more about your experience in your city. Please email us at ****************** and we will get back to you in a timely manner. Thanks again for your feedback, we do appreciate it. 

    Customer Answer

    Date: 04/13/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    There is no action being taken by the company. If they truly feel sorry for my experience then they would offer something in return for my time and money wasted. This company cannot keep getting away with scamming people out of money and then just offering sorry excuses for apologies.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************




     

  • Initial Complaint

    Date:12/20/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased tickets to the ******* Santacon event which advertised many incentives including, but not limited to, discounted drinks (up to 50% off) and free entry. I showed up to the designated meet up spot and no representative from Pub Crawl was present to distribute maps or wrist bands. I spoke with the bartender who informed me this company has been advertising this and it is in fact a scam. In fact, the incentives they were advertising (discounted drinks) are illegal in ************** per *** Rule 2S.0232 (b) which states "Free or reduced drinks under this provision shall be offered to all customers, not just a segment of the population". I have tried contacting the Business and spoke with *** @ ************ who said he would get me in contact with someone to issue a refund. He has since stopped answering my calls or responding to my texts. This is a scam.

    Business Response

    Date: 12/20/2022

    Thank you for your inquiry and your feedback. Each one of our tickets and our website clearly states we do have a no refund policy. It is also stated that all services offered are subject to change as well as before each of the offerings it is stated up to. We deeply apologize for the experience; we have reached out to you in order to make it right. Again, we are very sorry about the inconvenience and confusion, please feel free to contact us at ******************* 

PubCrawls.com is NOT a BBB Accredited Business.

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