ComplaintsforNext Jump, Inc.
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Complaint Details
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Initial Complaint
10/23/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I have been able to redeem my WOW points since August 25th, 2023. I submitted an order to redeem my points ($1000) via ACH on that date. Since then it's been at the status of "pending" forever. I submitted another order ($1500) to redeem the left of my WOW points. All shows pending but failed to fulfill. I sent numerous emails inquiring the status, but was promptly told it's sent to internal security for help. But I have never received any response from the company. The customer service repeatedly emailed me saying that it's sent to internal security but never solve the issue. It's been two months and the company still hasn't responded and redeem my money. I copied the confirming I got from the company here.** ***** *** **** ************ ********* **** *** ***************** ******* *********** ***** ************************* ***** *********** ********* ******* ***** ****** *** **** ******** ********** ***** ********* *** **** ** ***** ** ******************* ** ************** ****** ****************Customer response
11/17/2023
Better Business Bureau:
At this time, I have not been contacted by Next Jump, Inc. regarding complaint ID ********.
Sincerely,
***************Initial Complaint
06/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Through my companies website, I purchased a gym membership that had a special offer for LA fitness. A week and a half after I got the contract with LA Fitness I was charged extra fee that they said that they needed proof of the offer to remove it from my contract. When I reached out the perks at work told me that the offer had expired, but it wasnt expired when I purchased the gym membership the only offer they gave me was putting points that were already mine onto the account for perks to work as if Im going to purchase something else through a site that doesnt honor the deals that they put on their websiteBusiness response
07/11/2023
Hi there- I'm sorry that our team was unable to provide a screenshot with the details of this offer. The offer was negotiated by your HR and hosted on our platform, and as some other employees had been reporting that it wasn't working our team removed it from the site. As such the offer was no longer visible onsite to screenshot. However the team could have provided a screenshot of our backend records of what the offer had been while it was up.
The good news is the offer has now been restored. You can access it here: ******************************************************
Customer response
07/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*********************
Initial Complaint
05/16/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I am surprised to see my account deactivated with no email correspondence.Initial Complaint
04/19/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Purchase made 16-March-2023. Rewards not delivered successfully. No response from support since initial contact 16-March-2023.Initial Complaint
03/10/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In February, I booked a trip to ******* for the dates March 3-5. This booking includes a hotel reservation described as cancellable/refundable, booked through Perks at Work, a 3rd party service that my company has a contract with to provide discounts to its employees. A couple days before due to fly, I became ill with the stomach flu and was instructed by my physician not to travel. In an attempt to cancel my hotel booking, I called Hotel Indigo who, even though able to pull up my reservation, claimed not to be able to cancel the reservation because I had booked it through a 3rd party. Instead, the hotel advised that I contact Priceline with this request. Upon contacting Priceline, Priceline then insisted that it also did not have the authority to cancel the hotel room. Already exhausted, I looked back to the confirmation email of the initial booking (please see attachments) for whom to reach out to. As can be seen, the confirmation email says to reach out for booking support to Priceline. It says, If you require support for check-in contact the Priceline customer service team at. However, the sentence is never completed with the appropriate number to call. At last, I went back to the initial Perks at Work website to see who to contact. I pulled up my hotel reservation and before typing in a description of my issue, Perks at Work prompted me to call Expedia, whom I didnt even know was involved and was never mentioned in my confirmation email upon calling Expedia, Expedia stated they had no evidence of this booking through them. After submitting my inquiry through Perks at Work, ******* reached out via email to tell me that the hotel would not permit a refund/ cancellation for my room. I asked how on earth this was possible, when my father and I had clearly called the hotel earlier and the hotel stated it did not have the authority to cancel since I booked through a 3rd party??Initial Complaint
03/07/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On December 7th 2022 I booked hotel from December 23th to 27th 2022 in Perks at Work(TripNumber:***********). At that time, there is NO information shows the room I was booking need ADDITIONAL fee($43.88 daily) charged by hotel later on, which are noted as "excluded daily fees" in other rooms. And the taxes for this room is over 50% of the base payment which are much higher than other source as well as the more experience room within the perk at work.(See screenshot). However, after I reach out to the customer service, they iterated that they cannot provide the detail tax information as it's booked with Priceline while Priceline told me only Perks at Works can see the details and I NEED to pay the additional daily fee to the hotel which result in INCREDIBLE HIGH fee for this hotel. They keep me waiting for 2 months without any results and apology. The hidden tax and service fee is unfair and fooling the customers as the final fee is much higher than other ways, this is a promotion fraud. I was paying $259.16 tax and services that no include $43.88 daily fee(also without any information that it's not included!) for a $520.05 base payment, and they told me it's reasonable??? I checked other sources and also the Priceline page, the daily fee is always noted and included in the final payment and the final cost is even lower than the one I was booking. I feel I got fooled as unfair charges with no updates on the detail charges and no apology. Just keep getting the email says we are looking at it for 2 months. I can even use the tax and service fee to book another hotel! I need the detailed explanation of the tax and fee charges and refund for the unfair charging.Business response
03/07/2023
HI *******
Your case was escalated internally and I apologize that it took so long to resolve as it was quite an anomaly.
Our team will reach out to you today to offer a refund on the fees minus 12% which we see is the normal amount of tax for a hotel in **********.
They will also offer you some WOWPoints as compensation for the inconvenience
Customer response
03/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Thanks on working on it.
Sincerely,
***********************
Initial Complaint
12/29/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I had ****** points funded on 10/23 for below transaction. I saw my points online few days back but When i login today, i don't see it. I didn't purchase or used my points.My ****** points was reduced to ****** by their system without any justification or email communication. I have email proof of their statment saying i have ****** points which is worth $500.I have attached it here. It is really shocking; their customer service representative are not helpful and not connecting me to their supervisor. TrueCar: ****** Points + $3,500 *********** Order Number: ***************** Shopped: 10/03/2022 Points Pending : 10/05/2022 Points Funded: 10/23/2022Customer response
01/22/2023
Better Business Bureau:
At this time, I have not been contacted by Next Jump, Inc. regarding complaint ID ********.
Sincerely,
*******************************************Initial Complaint
11/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On June 28th I was awarded ********* points for buying a car via P@W. I used some of those points to purchase other things via the site and then, in October, my points went from over a million left to negative *******. I have contacted them many times and have been told that my issue has been escalated but that is all. I am out close to 2k because of this issue and they are refusing to fix it. My concern is that I am not going to get my $1,000 back from Overstock Order Number: ********* or my $548 from Hotels.com Order Number: *************. When I used the ******* points for the Overstock order and **** points for the Hotels.com order, I had a surplus balance.Initial Complaint
10/14/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 07/27/2022 I selected and reserved a hotel room for 09/22/2022 using the Perks at Work website service offered through my employer, the total I was charged was $421.31 for the 3 nights reservation (Trip number ***********). There were many options to select from, but due to how far in advance I was reserving I selected an option with a higher cost due to the listed cancellation policy because I wanted to protect myself from being charged in case something occurred that prevented me from making the trip. my wife and I got sick a couple of days before our planned tripped so I cancelled the reservation by contacting the hotel directly and through the perks at work website. Per the provided cancellation policy I was within the full refund period when I cancelled. I also received an email directly from the hotel with a letter stating verbatim Your Cancellation Number is ********, and your reservation has been cancelled without any fees. Perks at Work only provided a partial refund keeping $126.40 stating that they "contacted the hotel to request a cancellation without penalty; however, they were not able to make an exception to the cancellation policy. Therefore, the cancellation fee of ****** USD remains non-refundable." I have had multiple emails with Perks at Work without resolve this mistake. Via email I have provided proof to them of the error to include the letter and email I received from the hotel (stating no fees were incurred), an email I received from Perks at works with the cancellation policy when I made my reservation, an email from perks at works with the date and time showing that I cancelled within the full refund period of the cancellation policy, screenshots from the Perks at work website with proof of the stated cancellation policy. But I have received email responses from Perks at work stating that an exception to the cancellation policy would not be made, I am not asking for an exception, I am asking for the policy to be followed, a full refundCustomer response
10/20/2022
Per the Perks at work website -*******************************************************************************************************************.
Next Jump, Inc. is a technology company that started in **** as a coupon business and developed into a successful e-commerce business, Perks at Work.
The Perks at work support email address I have had multiple correspondence with is Perks at Work <******************************************>
Let me know if you need anything else.
Initial Complaint
02/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
MY Checkout has been disabled in their website www.perksatwork.com ,account id: ********************** , WOW Points are just sitting on my account. since November 21st they locked my account and guess what my check out has been disabled. sent multiple emails and raised concerns over the email but no solutions yet. All customer rep said on email, they are sending it for security team to review and then get back to shortly. ofcourse they won't get back to you. very ignorant customer service. I had uploaded all the receipts and still not solutions on my case. the one representative named **** said, they are clearing out dulplicate claims and update me but she did not get back since last 3 months. Its awful company. I want my account to be restored and fully functional without any issue or they can give me full refund of my accumulated wowpoints. priced around $6000.
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Customer Complaints Summary
20 total complaints in the last 3 years.
5 complaints closed in the last 12 months.