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Business Profile

Electronics and Technology

Ubiquiti Networks, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/28/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about June 27, 2025, I placed an order for a part RD-5G30-LW, which was shipped without all of the parts necessary for assembly. I made multiple requests to receive this missing component or to otherwise resolve the issue via support ticket *******. My request for a replacement component was actively refused by the company, and they indicated that they do not have this component available despite agreeing to the sale of the part that should have included this component. I am seeking delivery of the missing component to complete the sale per our purchase agreement.

    Customer Answer

    Date: 08/21/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Ubiquiti Networks, Inc. has been resolved.  It was not clarified as to why the business did not volunteer to correct the issue when I initially raised it with them.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ******* ******

  • Initial Complaint

    Date:06/13/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Thanks for looking into this: -Purchased 6 outdoor cameras on April 20 and May 3, 2023 for $3845.27 total via **** -Started having issues with cameras non working around May 2025 -Had my contractor, *** look into it, and start problem ticket with Ubiquiti in May 2025 -Per Ubiquiti's email on June 10, 2025, company was willing to replace the cameras as they admitted in email that their cameras may be faulty -However, on the same day, Ubiquiti advised that they change their mind, and will not honor the replacement just because it was purchased from **** {note: **** seller is not on that platform anymore}-Would like to have this resolved by the company refunding me. Not impressed that the company would not honor their commitment -Have attached both purchase receipts and email correspondences in regards to this problem ticket Thank you

    Customer Answer

    Date: 07/09/2025

    At this time, I have been contacted directly by Ubiquiti Networks, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here] On June 24, the business has advised the *** and will offer to replace all 6 cameras (see email PDF attached).  However, we have sent back to 6 faulty cameras per company's requst, and business has received it on June 30, 2025 via *** tracking number: ******************.  As of July 9, 2025, have not heard from business that they have mailed out the 6 replacement cameras.  

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ********* ****

    Customer Answer

    Date: 07/31/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Ubiquiti Networks, Inc. has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ********* ****

  • Initial Complaint

    Date:02/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a product and am being denied phone support and email support is taking days with not resolution in sight. I've demanded that a manager call me and am being told its not possible.

  • Initial Complaint

    Date:01/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We placed our order on Thursday, the 9th. When we placed the order they offered an overnight option. So we went ahead and ordered these items thinking we would get them the next day. The next day comes, and nothing. We got tracking numbers, but only for shipping labels but no progress on the shipment. However, this package is time-sensitive for us so we keep checking. To this date, they have not shipped these packages. These are our *** tracking numbers* ****************** ****************** ****************** Part of our frustration with Ubiquiti is their lack of customer service. They can only be contacted through a ticket system. This is affecting production on our end and the misleading shipping information is disappointing to see.

  • Initial Complaint

    Date:05/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have lost access to our devices because our IT guy has disappeared and no one knows the account information. We cannot open a ticket because we don't have the account information. We cannot contact chat support because we do not have the account information. There is no phone number to call to get help with this. We have been unable to find an alternate way to reach the company to get help with this.

    Customer Answer

    Date: 06/05/2024

    Better Business Bureau:

    At this time, I have not been contacted by Ubiquiti Networks, Inc. regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:03/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unifi Dream Machine purchased on January.8.2024. Once recieved tried to connect to the network and device could NOT be seen. I tried everything, no luck. I spent 3 weeks with eMail support ( ONLY option ) and they could NOT get it to work. I asked for a RMA and now they are telling me that I am out of the "warranty window" due to the length of time since purchase. There would be days between a response from them and 100% NO response on a Saturday or Sunday. If this was my corporate job and the device was down for this long, I WOULD HAVE BEEN FIRED. I am just looking for my money back and being from ******, ALL of some compensation for shipping as it has to be sent to ******** ********** which will cost approx. $90 for shipping

  • Initial Complaint

    Date:10/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought their latest UDR - Dream Router, this failed within 4 hours of operation, seeking their support team to help resolve this issue, I have Access Point purchased along with it, I did not open this one, since the Dream Router failed, I requested for replacement, now looking at several reviews, I feel I need full refund, and I can return these equipment's free of cost

  • Initial Complaint

    Date:08/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a product from Ubiquity on a Thursday and paid an extra $32 for "next day" shipping. There was no explanation of what "next day" meant -- so I correctly assumed it meant the next day (Friday) from when I purchased the item. There was no asterisk, no informational popup, nothing to suggest this was anything other than what was implied -- that I would get the item the next.....day.However, the item didn't show up until Monday and the company says that this was within expectations. They sent me a generic link to their FAQ section expecting me to search and figure out what their company policy on "next day" way.I would not have purchased this product if it were 4 day shipping. They were intentionally misleading and are refusing to ***** me a refund. I am seeking a $32 refund.

    Customer Answer

    Date: 09/08/2023

    Better Business Bureau:

    At this time, I have not been contacted by Ubiquiti Networks, Inc. regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:07/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased over $3000 worth of networking equipment. One of the devices (an access point) arrived whereby it was only partially operational (runs at FE Data Transfer speeds, when it should run at Gbe Transfer speeds). I contacted the company for a replacement. The item is a networking access point that is in use, granted only operating at FE speeds, still functional. Ubuiquiti will not ship a replacmeent of the faulty device (only 2 weeks old and failed within 1 week) until I ship them back the faulty device AT MY EXPENSE and leaving our network down for 2-3 weeks. This impacts Business continuity. In addition, this company provides no way to communicate with them via telephone...supposedly they dont' have phones for their employees, yet they make phones as part of their business model.

    Customer Answer

    Date: 08/19/2023

    Better Business Bureau:

    At this time, I have not been contacted by Ubiquiti Networks, Inc. regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:06/23/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted support because I could not access my new router to configure it. Despite my detailed description of my problem, I was referred to ***. I had to pay $8.22 to return it. The replacement router had the same symptoms, so I contacted *** and I was asked to return it too, at a 2nd cost of $8.22. That exchange resulted in my receiving a 3rd router that also "didn't work". I insisted that I be contacted on how they could guarantee I would ever receive a working router. Then support finally stepped in and gave instruction on how to properly access the router, which worked. Those instructions contradicted the **** method I was trying to follow in their setup documents. Had support actually provided proper instructions in the 1st place, I never would have needed to send 2 units back on my dime! I requested a refund or store credit of $16.44, but they refused. The *** claim numbers are; *********** *********** and **********. The support case numbers are; *******, and *******. Thank you!

    Customer Answer

    Date: 07/18/2023

    Better Business Bureau:

    At this time, I have not been contacted by Ubiquiti Networks, Inc. regarding complaint ID ********.
    The only contact has been automated emails from the *** department regarding the last return request.

    Sincerely,

    *********************

Ubiquiti Networks, Inc. is NOT a BBB Accredited Business.

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