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Business Profile

Educational Consultant

RethinkFirst
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BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Rethink ***************** has not held up their agreement in the contract and refuses to allow us to terminate our contract: -Fail to send out Patient statements -Fail to providing 8:30-6:30pm M-F telephone support -Fail to respond within 24 hours with the urgent matter regarding my account -Fail to advise inconsistencies and errors on my account. (Customer has resolved issues with insurance funder directly. )-Fail to obtain insurance eligibility and benefits as noted in contract -Fail to provide month-end report (Month of December)-Fail to provide December AR report, charges, payments, credits and adjustments -Refiling claims after Customer received notice from insurance I have tried to resolve the issue with Rethink directly, asking to terminate the contract and they have denied my request.I pay RethinkBH billing 5% monthly of what the company makes ($2,000-$6,000 month)

    Business Response

    Date: 02/21/2025

    We have been in direct communication with the customer to address their concerns and have reached a mutually agreeable resolution. We remain committed to ensuring a positive experience and continued support.

  • Initial Complaint

    Date:08/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a customer on *********************** outsourced billing service for my behavioral health practice for approximately 10 months. I discovered in July 2024 that the outsourced billing team had incorrectly 50+ insurance claims, which were denied by my clients insurance companies. Their billing team did not fix and resubmit the claims. When I questioned, for month I was told they were working the claims. I was granted access to my billing records in June 2024, and I immediately found these 50+ claims and the issues that needed to be fixed to resubmit. I immediately attempted to resolve this, and for the last month I have been monitoring and finding more claim errors. At no point has the Rethink Autism team found an incorrect claims and independently fixed and resubmitted. I have extensive email documentation of this process. I explained to the Rethink Autism leadership team that this has led to catastrophic cash flow issues for my practice. I also stated I should not be charged for all of the re-working, as the re-working would not have been needed if they had executed their part of our contract correctly at any time before June 2024. I was charged $155 without the billing issues being resolved, and after I asked for a meeting to discuss what if anything I should pay. This business grossly mishandled my claims for months and I want a good faith act of waiving the fees for fixing their approximate 6+ months of errors. My practice is ***** *** *** ****** ***************************** *********************** is the primary contact in leadership who Ive been in contact with attempting to resolve this issue.

    Business Response

    Date: 08/19/2024

    We have contacted the customer directly to resolve this matter, and are working to ensure the customer is satisfied with the actions taken.

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