Complaints

This profile includes complaints for HomerLearning Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HomerLearning Inc.

  121 Varick St 3rd floor New York, NY 10013-1408

• 

  Little Passports

  222 Sutter St Ste 750 San Francisco, CA 94108

• 

  Codespark Academy

  130 W Union St Pasadena, CA 91103

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Little Passports (operated by Begin Learning).On May 27, 2025, I placed an order for a 12-month subscription craft box for kids. According to the service, I should receive a box every month.However, I did not receive the June and July boxes. After contacting the company, they informed me there were production delays but refused to issue a refund for the undelivered boxes.I have paid in advance, and I did not receive the products I was promised. This is unacceptable and unfair to customers.I am formally requesting a refund for the boxes I have not received.Please assist me in resolving this matter and ensure that the company fulfills its obligation to either deliver the products immediately or provide a full refund for the missing months.Thank you for your attention to this issuE

  Business Response

  Date: 07/07/2025

  Hello there,

  I apologize for the inconveniences with the subscription. In reviewing the past communication, I see that the order was placed on 5/27 with an expected ship date by 6/10. When we received your first email on the 11th our team worked to have it shipped immediately due to being 1 day late. The July box was due to be shipped by July 4th, however our team received a second email on July 2nd requesting the subscription be canceled and refunded. The refund was processed on July 2nd. 

  Our team fulfills shipments on the same dates each month based on when orders are placed. I apologize that timeline was not satisfactory. Please let us know if you have any additional questions.

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just realized this week that a credit card we rarely use has been charged $9.99 a month since May 2022 for a subscription that we never set up. After talking to customer service, they found an erroneous email account that is a misspelled version of ours that a subscription was somehow able to be initiated on. They refuse to refund the full amount of these erroneous transactions.

  Business Response

  Date: 03/17/2025

  Hello there - As mentioned via email, an account was created with an email, password and card on file. Our support team discovered that the email entered contained a typo. At any time, users are able to reach out to our support team for assistance updating the email address or canceling their account. As this was not done, the charges continued and are valid per the user agreement. However, our team issued 12 months of refunds due to the inconvenience and are unable to issue any additional refunds.

  Customer Answer

  Date: 03/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  they claim that their support team discovered the issue with the typo - but that was me, not them. An account should never have been able to be created in the first place without a real email address - that is not the consumer's responsibility, its the business that should have controls in place to prevent a 'fake' account from being opened. Putting the liability on the consumer is not acceptable and they need to take ownership for their system error. A full refund is the only solution here.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *******
  
  
  
  
   
  

  Business Response

  Date: 03/28/2025

  Hello -- Users are able to enter their preferred email and password and each user is responsible for retaining that information to be able to login in the future. At any time, our Member Experience team can assist with updating incorrect info, resetting passwords, and many other actions to regain access to the account. Additionally, at any point users can contact Member Experience for assistance canceling the account. As none of those actions were completed, a full refund is not eligible and the previous resolution is all that will be offered.

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  "None of those actions were completed"...because we were unaware that this account existed. As I stated before, the main problem is your system allowed for the creation of an account with an email address that doesn't exist. How many other 'fake' accounts do you currently have in your system that you continue to bill erroneously? Seems like a potential class action lawsuit as this should never have been allowed to occur. How can any online service company expect to operate without a valid customer email for their account creation?

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *******
  
  
  
  
   
  

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for a subscription even though on the site it even says I cancelled. It says subscription expired, rejoin now. I cancelled the subscription a month before it was set to expire. Do not subscribe

  Customer Answer

  Date: 12/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *****
  
  
  
   
  
  

• Initial Complaint

  Date:09/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged for almost a year now for a service I no longer use. I have contacted customer service 3-4 times now. I never get a response. DO NOT SIGN UP WITH THIS LEARNING APP. there is no credit card information listed on my account, yet I am still being charged. I am owed $109.89 and the amount keeps climbing monthly.

  Business Response

  Date: 09/26/2024

  Hello - We have been in correspondence with this user and were able to locate their account under an old email they used at sign up. We issued 6 months of refunds due to the inconvenience with canceling the account. I was not able to locate any past attempts at communication prior to this month. 

• Initial Complaint

  Date:09/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this product as a gift that was supposed to be for one year. This company, Homer, has been charging my card for the last two years. Furthermore, I tried canceling but kept receiving emails that the account wasnt found which was a lie because I filed a complaint with my credit card company and they provided me the email associated with the account they said wasnt the right one. This company is the worst.

  Business Response

  Date: 09/25/2023

  Hello -- We received a request from this user at our codeSpark support address. We were attempting to locate their account but did not find any information. After receiving screenshots of the charges we realized it was a Homer account. Our team manages volume for both products so the customer reached the right place, but the original email being addressed to codeSpark caused a delay in locating the Homer account. After locating the account, we discovered the customer had filed a chargeback with their bank which removes our ability to refund the account. We intend to refund if the chargeback is lost, but are required to wait until the bank resolves the chargeback. We have relayed this information to the customer and are ready to assist once the chargeback ends. 

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially purchased a membership in August 2022 for Homer for a year subscription. I canceled the membership not long after the initial purchase because it is auto renew. I was charged for the membership again on 8/28/2023. I emailed the company yesterday 8/28 about the membership and again cancelled my membership yesterday 8/28. My son isnt interested in the app so I would like a refund but have not received a response about this.

  Business Response

  Date: 09/06/2023

  Hello - We received an email requesting to cancel and be refunded on 8/28 at 12:50PM. Our team responded confirming the account has been canceled and refunded on 8/30 at 2:16PM. 

• Initial Complaint

  Date:07/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a subscription to the Homer Learning App via a salesperson associated with Southwest Advantage book sales. At the time we were homeschooling and were hopeful to use the app as a resource. However we were never even able to log in, it was nothing but issues from the start. I called Southwest Advantage to cancel the subscription, they informed me to talk to Homer. Homer had records indicating that we had already closed our account. I contacted them numerous times via email and phone with no resolution. They now have been charging my bank account twice a month for 2 subscriptions of $7.95 each. I've done everything I can to get them to stop charging me. The only thing HOMER will tell me is that my account is already canceled yet they continue to charge me,I've now had to work with my financial to get my debit card closed so they cannot continue to take it out. Service has been terrible. And it is criminal to continue charging someone for years for a service they canceled, that the company agrees has been canceled, but yet not stop it.

  Business Response

  Date: 07/28/2023

  Hello - This user emailed on Tuesday night and our team corresponded with them multiple times Wednesday and was able to locate the charges. We identified a system error that allowed the subscription to be duplicated and have resolved the issue. In addition, we have refunded all of the duplicated charges due to not identifying the issue earlier. 

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kidpass is one of Homer's affiliates, and this company recently stole 39 credits that I paid $240 for. I have been a years-long customer of this company and have always paid my account on time. I was unable to use their service for a while due to the poor and insufficient offerings for activities in my neighborhood. Their customer service at **********************/Begin/Kidpass finally responded:"On Friday, June 23, 2023, 02:59:20 PM EDT, KidPass Support <*******************> wrote:***** ************* *** *** ********** ******** ** *** ***** *** *** *********** **** ********** *** ************* ********** ********** **** ** ***** ** ****** *** ******** ** ************************************************ **** ***** ***** ** ***** *** ******* **** ****** ************ ** **** **** ****** *** **** ** *** *** ** *** ******* ****** **** **** *** ****** *** *** ******* ******** ** *** ********* ** **** ******* ********* ** ********* **** ** ***** ***** *** *** ******* **** ****** ** *** ******* * ******** ** ** *************** *** ******** ******* **** *** ******** ** ******* ****** ** * **** ** ***** *** ******* *** **** *** ** *** **** ** ** ** ******** * ************ **** ** ***** ******** ********** ****** **** *** **** ** *** **** ***** **** ******* *********** ***** *** ***** *** *** **** *** ** **** * ******** ****** ***** ** ***** ***** *************** *** ** **** ** *** **** *** ********** ********* *** ***** ***** ** *****************They never refunded my credits, didn't pay back the stolen money, and have been radio silent for almost a month now when I've repeatedly asked them about the status of these credits so I can pay them down and be done with this fraudulent company once and for all.

  Business Response

  Date: 07/21/2023

  Hello - We have been emailing with this customer and have issued the credits back to be used over the next 30 days. Kidpass has a ************* expiration policy which was paused during Covid. Our team notified all users at the beginning of the year that credits older than 90 days would be expired and gave multiple months to use them. We have extended the time period by 30 days to address the concerns raised about the credits being expired but users are not eligible for a refund. 

  Customer Answer

  Date: 07/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [I have an active account on Kidpass for which I pay $29 for 5 credits a month, and have been a customer for about 7 years.  Around the beginning of June 2023, Kidpass made some changes to expire credits not used within 90 days and stole 39 credits worth $226.20 from my account, leaving me with a balance of 15 credits (from 3  paid months outside that 90 day period).  I booked 2 activities for my twins for 6 credits each, leaving a balance of 3, and requested a refund of these 39 stolen credits.  I was assured by **** the 39 credits would be returned as a 1-time courtesy.  Then I was charged $29 again in July, so my balance became 8 credits because 5+3=8.  **************** then decided to return only 31 of the 39 credits Kidpass owes me, and nonsensically try to fool me that 31 (partial stolen credits) + 8 (current existing balance) = 39. The correct balance I should have in my account is *47* = 39 (the promised stolen amount to be returned on July 11) + 8.  My account balance still shows **************************** 8 credits.  It would behoove this deceitful organization Kidpass/Homer/Begin/whatever to offer remedial math training to ************  It is ironic and sad that this educational platform's customer service representatives cannot do straightforward addition and subtraction.]
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 08/18/2023

  Hello - We have had additional correspondence with this user and added the extra credits along with some extra credits due to the inconvenience. It is important to note that these credits were not stolen from the user but were expired due to reinstating our 90-day expiration policy post-Covid. The credits will continue to expire moving forward. 

  Customer Answer

  Date: 08/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is mostly satisfactory to me. I disagree with their important note that credits werent stolen - it took countless emails to explain simple math to them and extra credits were only added once I escalated this issue to their c-suite. Nonetheless, I now consider the matter resolved, and appreciate BBBs assistance with this consumer matter. 
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:04/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to cancel this app for over a year. It shows as inactive and expired in my subscriptions but the app keeps charging me and saying it is active. There is no other steps I can take and expect a full refund. I dont have time to keep coming back to this to cancel.

  Business Response

  Date: 04/24/2023

  Hello there - This user has an active iTunes subscription that can only be canceled via iTunes. Users sign up with their iTunes Apple ID but can use a different email when creating their Homer account. We've advised the user directly to reach out to Apple support for additional assistance and they're managing the the subscription status and payment. 

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downloaded a free app onto my my phone. It had a 30 day free trial. April 16th 2023. I used the app and was not able to access it most of the time so I cancelled the purchase on April 25th. I noticed the cancel subscription button was not usable. I then proceeded to e mail them and tell them to cancel my subscription on April 27th at that time an automated e mail came back telling me to cancel on my I cloud acct. I went to my I cloud acct and it showed no current subscription. The yearly fee was withdrawn from my acct on 3/ 16. The company has no contact number. The reviews all show its a scam. Many people are billed and more than once with no available way to cancel or obtain a refund.

  Business Response

  Date: 03/21/2023

  Hello there - We're sorry for the confusion with the account. Any account that is not canceled prior to the renewal date is charged per the terms agreed to at sign up. We received your support request on 3/18, after the subscription was renewed, and issued a refund on 3/20 per our 30-day refund policy. Please let our support team know if you need any additional assistance!