Complaints

This profile includes complaints for Givenchy Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Givenchy Corporation

  19 E 57th St Fl 8 New York, NY 10022

• 

  Givenchy Corporation

  1000 NW 57th Ct Ste 590 Miami, FL 33126-3287

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Shark boots for $2,605.40 on 1/23/24. The heel to my boot recently broke off while I was walking in them. I reached out requesting a partial refund or a replacement however, my request was declined. My boots are still under warranty yet Givenchy continues to decline my request and insist on only replacing them. I would rather have a new pair or a partial refund for the defected pair they sold me. I also requested to speak to management and my request was never fulfilled. I now want a full refund or I will be disputing the transaction with my bank.

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Givenchy bag purchased through Cettire on November 29, 2024. Within only five weeks of daily use, the gold hardware that holds the chain broke, rendering the bag unwearable. The bag falls under a warranty yet Givenchy refuses to do anything about it. I am requesting an immediate resolution, whether that be:A full replacement of the defective bag, OR A repair at Givenchys expense, including all shipping costs.

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of Givenchy sneakers for $850. After less than a reasonable amount of wears, the zipper broke. After contacting Givenchy and several back and forth emails (I would have to email multiple times to get them to respond each time), 7 months later they offered to send me a replacement zipper charging me $150 "as a service charge under warranty". Not to mention I will have to find a shoe repair service that is willing and able to make the repair and at further cost to me. Further, they gave me 5 days to decide. For such an expensive pair of shoes, I had hoped for a quicker and less expensive resolution. My fear is I pay the $150 and it takes another 7 months to actually get the zipper.

  Business Response

  Date: 02/11/2025

  After reviewing case details, the client was unable to provide a proof of purchase for this item. To determine warranty eligibility (2 years from an authorized retailer) is necessary. The repair charge is what Givenchy collects to source materials, pay for shipping costs, and labor for the item's repair.  

  Customer Answer

  Date: 02/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  First, in is not correct that they are incurring costs of labor for repair.  I have to find someone locally who is willing to repair it and at my own cost. 

  Second, they did not address the time it took to get an offer of resolution... over 7 months.  Each time they responded I would respond immediately.  However, in order to get them engaged to move forward, I would have to email them more than once each time and there was still substantial delay in their responses.  And finally, they gave me 5 days to accept the offer.  I ultimately declined out of frustration, time delay in action, and cost of $150 plus cost of labor.

  Their shoes are too high-priced for having needed repair after so little wear.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *******
  
  
  
  
   
  

  Business Response

  Date: 02/13/2025

  Givenchy arranges shipment of the client's item to and from our atelier, where we use Givenchy materials to repair the item. The cost we charge covers shipping costs, the labor within the atelier, and parts that are ordered through our headquarters from our suppliers. The client does not have to bring the item to a local repair center.

  Again, this fee is charged as a valid proof of purchase was not provided to us. Items purchased within 2 years confirmed with a valid proof of purchase are eligible for repairs free of charge if the issue is determined to be a production defect. This determination is made by Givenchy's After Sales and Quality Team.

  The timeline is a point Givenchy will address with the ************** Team, and we do greatly apologize for the inconvenience. 

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Givenchy Shark Lock Biker boots with a promised two year warranty on March 24, 2024 for nearly $2000. A piece of the hardware on one of the boots (literally a LOCK) fell off the boot. I don't have a key for these locks, nor did I attempt to ever remove them (nor would I want to). The lock that didn't function properly fell off, causing the strap at the top of the boots to no longer be held in place, rendering them unwearable. I initially contacted Givenchy in early October 2024 to file a warranty claim for this defective lock. It is February 2025 and I still haven't been able to reach a resolution with them. They refused to cover the lock under their warranty, claiming it couldn't be proved that the lock was defective. If a lock fails to remain locked, I'd say it's defective. Regardless, after over THREE MONTHS of back and forth with the company, with ridiculously long response times from them in between, I finally caved and paid an additional $300 for a new lock on January 18, 2025. Since then, I have received no communication from them, even though I have requested an order update and/or tracking info from them multiple times. This company refuses to stand by their product, and refuses to honor the warranty that I was assured would cover any issues when I purchased these very expensive boots. And now I've missed most of the season in which I can even wear the boots due to their absolutely abysmal communication and follow through. Completely scammy behavior from a company that should be better than that. I am disgusted with how they have treated me as a customer and will never EVER give them a single cent ever again.

  Customer Answer

  Date: 03/03/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Givenchy Corporation regarding complaint ID ********.
  
  Sincerely,
  
  ***** *******
  

• Initial Complaint

  Date:12/03/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initial Purchase and Exchange: I initially purchased an Antigona mini bag, but later decided to exchange it for a larger size at the *** branch . Unfortunately, the store was about to close permanently, a detail I was not informed of by the sales associates.Forced to Choose Another Model: I was informed that the bag I ordered for in-store pickup did not arrive on time due to the impending closure. I was left with no other option but to select a different bag at a higher price, despite it not being my first choice.Damaged Product: Upon bringing the new bag home, I discovered that the alarm tag was still attached, and more concerningly, the bag was ************* Closure: When I returned to the store to resolve the issue, I was informed that no replacements were available and they said we can not ship to you , and there is just available in ********** and you have to flight there?? and I couldnt use my store credit for online shopping. The staff also told me the store was closing the next day, and the only option provided was to use my store credit at another store in a different state.I instantly want my money back

• Initial Complaint

  Date:07/15/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Givenchy Shark Lock Biker Ankle boots on 12/12/2023. My first time wearing the boots in February the tag that drags the zipper up and down broke. These boots were $1590 so I was expecting great quality. I reached out to customer service on 3/1/2024 its now 7/12/2024 and no one has yet to reach out to me. Now im out of $1500 thanks Givenchy 0/10 would not recommend

  Customer Answer

  Date: 08/09/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Givenchy Corporation regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

• Initial Complaint

  Date:06/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In order ******** Givenchh Beauty the powder I ordered came spilled out and I am requesting a prepaid return label to return my items for a full refund.I was told over the phone I would receive a prepaid label and I have yet to receive one.Please honor this.

  Business Response

  Date: 06/05/2024

  We are Givenchy Couture. (************)

  Givenchy Beauty is a separate entity of the business and we do not handle client inquires from the perfume and cosmetic business.

  Client would need to contact the *************** with the following link:

  *********************************************************

• Initial Complaint

  Date:05/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a shirt online. It was marked delivered while I was out of town. I sent Givenchy my flight to prove I was not home at the time of delivery. I didnt receive this shirt and they refuse to give me a refund. Order number is **********

  Business Response

  Date: 05/20/2024

  The client was in communication with our call center regarding the claim of an item not received.

  All items are shipped with signature required. Said shipment *******************) shows as delivered as of April 12, 2024 with signature "******."

  If a client claims their package was not received, our policy is that the client must provide a general incident police report from their local precinct so we may open a claim with **** Our ************* policy requires this from us, so we cannot open a *** claim until we have this information. 

  The client never responded to our email on April 17, 2024 requesting the pertinent information. Thus, we cannot proceed with opening a *** claim, and we cannot refund the client.

  Customer Answer

  Date: 05/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The business wants me to file a report saying a neighbor stole it when it was in face either no delivered or delivered to the wrong place. I will not be putting a police report out claiming false information Im myself not sure of

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to Givenchy customer service about my Medium Antigona bag several times. This bag is in perfect condition but the plastic film over the leather is deteriorated and sticky. I am no longer able to use the bag because of this issue and not wanted to further damage the bag. **************** told me there is nothing they could do because it was purchased over a year ago. I asked if I could send it in anyway because the bag should not be deteriorating and I was ignored.A bag of this price should last a lifetime with light use and it could if the plastic film that was placed on the bag was not sticky and deteriorating.I would have never purchased this version of the bag had I been told about this issue. I am very disappointed in the lack of customer service that I received and should receive help from this company having received a defective bag.

  Business Response

  Date: 02/27/2024

  Upon investigation in both our store and online databases, I am unable to find any records linked to a "Unique ****" or records with the email address provided.

  Givenchy does not, and has never, offered a lifetime warranty on products. Each care case is reviewed by our aftersales team, and Givenchy requires a proof of purchase for accommodations (either repair or replacement). At most, our warranty extends to 2 years and a proof of purchase must be provided from a Givenchy boutique or an authorized wholesaler. If the item is deemed to have a production defect, Givenchy will proceed with an accommodation.

  Givenchy does not cover normal wear and tear. If the consumer in question was not able to provide a proof of purchase, or the item's alleged "defect" is a result of wear and tear or misuse by the consumer, we decline to provide the consumer with aftersales services.

  Customer Answer

  Date: 02/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The bag was purchased from ******* in ******. It was shipped to me. Givenchy did not ask me for proof of purchase. I also did not request a lifetime warranty however surely a gently used handbag that cost thousands of dollars should be able to be repaired when the only defect is the glazing that was put all over the bag is peeling and sticky and making the bag impossible to use. 
  

  I was willing to pay for the repair and Givenchy refused to help me. They would not even respond to my email when I inquired about paying for the repair. 
  

  I look forward to Givenchy getting in contact with me as pictures of the bag and revenant information was sent when they requested it upon my initial request for assistance.

  Thank you,

  ****** ****

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  Unique ****
  
  
  
  
   
  

• Initial Complaint

  Date:01/26/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday I placed an order for the shark lock boot in green for the price of $1197. Which was listed on the official Givenchy site. Called in on Monday in regards to changing the color. The rep I spoke to said I wasnt able to change the color but I could cancel the order and reorder. The boots were on sale due to the colors will not be remade with a new collection coming out. This is what the Givenchy rep said to me on our recorded conversation. I didnt cancel the order but I did order another pair in the neon pink same price of $1197. I then get an email saying my order is cancelled. I call in trying to see what is the issue I am now told that the site is experiencing a glitch with pricing. I remind you that my original order was on Saturday. Instead of honoring the price they had set on their official website for 5 days yes this error consisted for a spam of 5 days Saturday- Thursday. This is false advertisement on their behalf. I understand errors do happen but an error to last almost a week and you continue to take customers money then you cancel the orders leaving our hard owned money in limbo until a refund has been sent. Ive emailed and called numerous times about this. Instead of honoring the price set, I was offered free shipping. That is truly deceptive business practices. As a frequent client I am extremely disappointed in how such a high class brand has handled this issue. Some sort of pricing matching or percentage off discount should have been offered for such a terrible service. You dont have a price online then cancel orders for a 5 day span. Shame on this company.

  Customer Answer

  Date: 02/19/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Givenchy Corporation regarding complaint ID ********.
  
  Sincerely,
  
  ***************************