We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Debt Relief Services

New Start Capital LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Debt Relief Services.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im a little dismayed at the fact that this company has failed to communicate and return my calls and emails. I started with them over a month ago as I needed to consolidate my debt. They initially seemed reputable enough as they seemed to have no trouble getting back to me, that is up until now. Unfortunately, my circumstances unforeseeably changed so abruptly as I was laid off last Wednesday, and I tried letting them know of my new situation. But no matter how many times I have left voicemails and emailed them they will not return my messages. It is a little off putting that they have been dodging my calls. I was hoping/looking to see how theyd work with me during these unforeseeable circumstances as they guaranteed from the beginning that if anything should ever happen to let them know, as they could help figure out a solution in the meantime.I was hoping we could set up a forbearance in the meantime while I look for a new job, as they stressed to me that they would work with you since they know things can change or happen suddenly. Also, not for nothing, but I gave them plenty of notice of my situation so we could avoid them taking money out at the very last minute and having it bounce, since there would be no money for them to take. So again Im a little distressed that they have yet to contact me back and this is long after the date that the payments were set to be taken out, that being said since they did not return my messages I had to take it upon myself to put a stop to these payments. I am not sure why they mentioned to me that they would work with you if they did not actually mean it. Also, Id like to add that ** still receiving letters from my creditors stating that they never even received their payments from the first statement balance. I'm curious as to why that is and why they would not have received their first payments from a month ago?

    Business Response

    Date: 03/07/2024

    We have placed ************************** file on hold as requested.  Additionally, his file has been assigned to a customer service supervisor and a senior lead.  Their direct line is *************.  We have reached out to ********************** regarding his file and this matter should be marked as closed.

  • Initial Complaint

    Date:09/21/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company sent me an email with my updated credit report detailing my accounts. Never, have I authorized anyone from this company to pull my credit or even have access to my credit report. Upon calling their representative, ****, back after receiving this unsolicited email and text, I was met with a response that they have had my information for over 3 years. He also told me they updated my credit file. I plan to report this company to every agency within my reach. They do not have my approval nor do they have my authorization to keep my information or check my credit. I want verification that my information has been removed from their systems. This is deceptive, wrong and highly illegal.

    Business Response

    Date: 10/05/2023

    We have received your request for data deletion.  Your personal data will be completely deleted from our systems.

  • Initial Complaint

    Date:03/29/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting emails from ***********************, whom *** never spoken with, about an offer they made me last time we spoke. *** never spoken to him, or contacted this company. The emails contain no unsubscribe link, so I keep reporting them as spam but they keep showing up in my inbox. Ive never done or solicited business with ******************** or New Start Capital, and I wish to have them remove all personal information about me from their records.

    Business Response

    Date: 04/19/2023

    Good Afternoon *****,


    We apologize for the inconvenience of emails from ***, one of our team members at New Start Capital. We have unsubscribed you from any future contact lists and we appreciate you reaching out to us to help resolve this issue. Again, our apologies.

    New Start Capital

     

    Customer Answer

    Date: 05/04/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *******************



     

New Start Capital LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.