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Business Profile

Credit Union

NYU Federal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today at 12:43pm I received a call from this number ******************). The person on the line asked if my name was **** ***** and immediately I felt as if it was a scam called. So I responded in a manner that didnt confirm or deny if that is my name. The teller proceeded to tell me that there is an authorization that needs to be cleared by me. They asked if I tried purchasing things from ****** while in *****. I responded no. They told me that someone stole my social security number and they wont accept the charge & will close down the account. This person then told me their name was **** *******, 671 is their extension id, phone number is **********. Shortly after they asked me to give them my other credit card information so they can monitor my account. I found that odd and declined. They tried pressuring me into giving my information and after declined again, they abruptly ended the call. I believe this phone call was a fail attempt at a scam.

    Business Response

    Date: 03/10/2025

    This appears to be a misdirected complaint not intended for our business.  The information listed in the complaint is not of the NYU Federal Credit Union. It looks like the phone number the person was initially contacted from belongs to EQT Federal Credit Union, and the second phone number listed is a **** phone number.

    Please let us know if we can be of further assistance. 

     

  • Initial Complaint

    Date:11/30/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    NYU Federal Credit Union has the worst customer service in the business. In fact, they had none. Unprofessional and ineffective customer service team that had little visibility on their own products, i.e. debit cards. This institution is devious with regards to "hidden" fees and they slap customers with fees unbeknownst to them. It's a disgrace and by carrying *** they do a disservice to the *********************

    Customer Answer

    Date: 12/01/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************



     

NYU Federal Credit Union is NOT a BBB Accredited Business.

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