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Business Profile

Credit Cards and Plans

Imprint Payments, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Cards and Plans.

Complaints

Customer Complaints Summary

  • 39 total complaints in the last 3 years.
  • 37 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I closed my account in September 2024, I have yet to receive my credit balance of $52.99. I expect a check refunding my credit balance in full. It is to be sent to my address ASAP or further escalation will be ****************** BY MAIL OR EMAIL ONLY, PHONE CALLS WILL BE DECLINED DUE TO UNAVAILABILITY. Email me with the tracking number promptly.

    Business Response

    Date: 06/18/2025

    Thank you for reaching out to Imprint. We take customer complaints seriously and appreciate you taking the time to contact us. For your privacy, our Customer Support team will be reaching out to you directly to further assist with your concerns.

    Customer Answer

    Date: 06/25/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    I have not been contacted by support by any means. I expect my refund to be expedited to my address on file and arrive no later than 07-10-2025. If this is not complied with, itll be further escalated. 

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ******** ******




     

    Business Response

    Date: 07/09/2025

    Thank you for reaching out to Imprint. We take customer complaints seriously and appreciate you taking the time to contact us. For your privacy, our Customer Support team will be reaching out to you directly to further assist with your concerns.

    Customer Answer

    Date: 07/10/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    They took far too long to respond but the resolved it. I feel I am owed interest on the balance you held for so long as compensation but Ill be nice.


    Sincerely,

    ******** ******



     


  • Initial Complaint

    Date:05/20/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving calls about an account I did not authorize to open. I thought it was spam initially until I saw it on my credit report. I have attempted to dispute this account numerous times without success. Apparently, an account was opened with my personal identification information without my authorization and I am now being held accountable for it. This is unfair. Additionally, this account has cause my credit to drop significantly and is causing me distress.

    Business Response

    Date: 05/20/2025

    Thank you for reaching out to Imprint. We take customer complaints seriously and appreciate you taking the time to contact us. For your privacy, our Customer Support team will be reaching out to you directly to further assist with your concerns.

  • Initial Complaint

    Date:05/08/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am formally disputing the inaccurate and damaging balance of $2,836.00 reported under my IMPRINTPAYM account *********). This balance is completely erroneous, and it is clear that the source of this error is a catastrophic data breach that has exposed my personal information. The fact that IMPRINTPAYM has not yet taken steps to rectify this error is deeply concerning and demonstrates a lack of accountability. The continued reporting of this incorrect balance on my credit report is causing significant damage to my credit score and, by extension, my financial stability. Every day that this error is allowed to persist is another day I am unfairly penalized for something that is not my fault. The toll this is taking on my mental and emotional well-being is immense, and I can no longer allow this issue to go unresolved. Under the Fair Credit Reporting Act (FCRA), specifically USC 1681i, I have the legal right to dispute any inaccuracies, and IMPRINTPAYM has a legal obligation to resolve this issue. I demand that IMPRINTPAYM immediately investigate the breach, remove this inaccurate balance, and take steps to ensure that no further damage is done. If this issue is not rectified promptly, I will not hesitate to take legal action to hold IMPRINTPAYM responsible for the harm they have caused.

    Business Response

    Date: 05/08/2025

    Thank you for reaching out to Imprint. We take customer complaints seriously and appreciate you taking the time to contact us. For your privacy, our Customer Support team will be reaching out to you directly to further assist with your concerns.

  • Initial Complaint

    Date:03/20/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My new card arrived Wednesday March 18, 2025 by *****. The first card I never received as my address was rerouted and my phone number was hacked. I called in to report that I never received my card after I saw alerts on wallet hub about my account. I called in on March 7, 2025 and spoke to someone name ***** from the Imprint Support team. I spoke with her and she file a dispute claim for me and sent me an email about our conversation and other information pertaining to my dispute. She also left a note stating that Provisional credits for these transactions have also been applied to your account. To confirm, payment of the disputed amount is not required while the investigation occurs. If, based on our investigation, we determine that your claim is not valid, we will reverse the credit and apply the charge to your account.The investigation process typically takes 30 days, but may take up to 90 days to complete. We will follow up with you once we have more informationI called in today numerous times after I tried to activate my new card. I was told my card is blocked because imprint wanted to know if I really was the one activating the card since the first card was never received and fraud was committed. Im requesting my card be unblocked so I may use it. Thank you Also my credit took a negative by 110 points because Imprint reported this trade line to my credit report with a balance of $4033 on March 15, 2025. Why would imprint report this high balance when then have put my in dispute status. My credit with from Excellent to Fair. I need for imprint to remove this trade line until they finish their investigation.

    Business Response

    Date: 03/20/2025

    Thank you for reaching out to Imprint. We take customer complaints seriously and appreciate you taking the time to contact us. For your privacy, our Customer Support team will be reaching out to you directly to further assist with your concerns.

    Customer Answer

    Date: 04/04/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    This company has on purpose and deliberately reported a high balance on my credit reports and made my score go down 110 points. They issued me a new card and I would like to use the card because I am a ****** Brother frequent shopper and I like rewards that the card comes with. I just want to be able to use my new card and get that high balance changed to 0 on my credit report.  Imprint is saying a whole lot of nothing with these generated messages they continue to send me. 

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ******* *****




     

    Business Response

    Date: 04/15/2025

    Thank you for your inquiry. The investigation has been completed, and we are unable to make any changes to the credit reporting at this time.

  • Initial Complaint

    Date:03/03/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This credit card company took over my ********************* account, failed to notify me of charges due for many months. The company failed to send me any monthly statements nor inform me about any late fees or interest due. Then I received a suspicious notice that appeared to be a scam. After investigation, I caught them admitting to me that failed to send the statements or notices. They offered to settle the matter but still kept more than $1,000.00 in late fees and compounded interest. The company is acting in a usurious way, charging undisclosed exorbitant fees and interest rates.

    Business Response

    Date: 03/04/2025

    Thank you for reaching out to Imprint. We take customer complaints seriously and appreciate you taking the time to contact us. For your privacy, our Customer Support team will be reaching out to you directly to further assist with your concerns.

  • Initial Complaint

    Date:02/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reported fraud charges on my account they blocked me from using it never mailed me a replacement card by mail or anything their crazy

    Business Response

    Date: 02/13/2025

    Thank you for reaching out to Imprint. We take customer complaints seriously and appreciate you taking the time to contact us. For your privacy, our Customer Support team will be reaching out to you directly to further assist with your concerns.

    Customer Answer

    Date: 02/17/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

    They wont let me use my account for months  

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ******* ******




     

    Business Response

    Date: 02/24/2025

    Thank you for your follow up with the BBB. We want to assure you that we are still looking into your complaint thoroughly to ensure that it is addressed appropriately. We will email you at the address on file once we are finished investigating further. Thank you for your patience. 

  • Initial Complaint

    Date:02/11/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 16th. 2024 I made a garment purchase from ********************* and their third party credit card (cc) partner, Imprint, which was promoting a 20% discount on first time purchases. While reviewing my statement on February 6th, 2025, I noticed the amount due was higher than expected, which prompted me to contact the cc company the very same day . i was informed that this would have be further reviewed, and would email a response. On February 7th, 2025, I received the following response. ******** (****** Brothers World Mastercard)Feb 7, 2025, 10:01 EST Hello **** ****************** you for waiting patiently. This is ******** from Imprint and ********************* World **********. I have received an update from our team regarding the introductory offer for new cardholders: you can get 20% off your first ********************* purchase upon opening an account. You should have received an email with a code for this 20% discount when you accepted the offer. To apply the discount, simply use the code during the checkout process. As much as I wanted to, we are unable to offer refunds for the price difference. However, I can request a new 20% discount code for your next purchase. If you need the code, please let me know in your next reply. Best, ******** Imprint Support At no time during the online credit card enrollment process, and subsequent garment purchase was there ever a prompt and/or section to enter a "code", nor was there a disclosure of said code anywhere throughout. This activity and response are unacceptable.

    Business Response

    Date: 02/11/2025

    Thank you for reaching out to Imprint. We take customer complaints seriously and appreciate you taking the time to contact us. For your privacy, our Customer Support team will be reaching out to you directly to further assist with your concerns.

  • Initial Complaint

    Date:02/03/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied a new credit card from Imprint for BB shopping needs. As advertised, the credit card earns 4 points each dollar for the grocery shopping. I made a purchase for $200 at ********, which is an online grocery shopping and delivery website, but only earned one point for each dollar spending. I called imprint, explained to a supervisor, however she refused to adjust the points, not only rudely interrupting me, but make no effort to make the correction. Their web site is clearing advertising the 4 points earning for each $ spending; however, I was rudely hung up. Imprint is doing things contradictory with what they advertised and making every possible way to reduce customer's rightful points earning, which is unethical. At same time, when I asked about payment date, they don't tell you, seems they want to make the payment process as difficult as possible.

    Business Response

    Date: 02/03/2025

    Thank you for reaching out to Imprint. We take customer complaints seriously and appreciate you taking the time to contact us. For your privacy, our Customer Support team will be reaching out to you directly to further assist with your concerns.

    Customer Answer

    Date: 02/19/2025

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:

     

    Imprint Payments, Inc. has never contacted me nor addressed any issue.  They are lying.   It proofed this is just not a trustworthy company.  
     
     
    Thanks,
    ***

     


     


     


     


    In order for the BBB to appropriately process your response, you MUST answer the question above.




    Sincerely,


    *** ***

     





     

    Business Response

    Date: 02/19/2025

    Thank you for following up regarding your previous BBB complaint. Please note we are still looking into the complaint and will follow up with you shortly. Thank you for your patience. 

  • Initial Complaint

    Date:01/22/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Formal Complaint Against Imprint HEB Credit for Dispute Handling and **************** Dear CFPB/********************** am writing to formally lodge a complaint against Imprint HEB Credit for their inadequate handling of my dispute and unacceptable customer service.On Jan *******. I contacted Imprint HEB Credit regarding . Despite my efforts to resolve the matter, the company has displayed unprofessional behavior, including:1. Refusing to address or process my dispute.2. Abruptly disconnecting the call during discussions.3. Failing to follow up or provide any form of response after the call was terminated.This conduct is not only unprofessional but also a violation of consumer protection laws and fair business practices. As a consumer, I am entitled to transparent, respectful, and efficient service when disputing charges or resolving account issues.I kindly request that CFPB/BBB investigate this matter and hold Imprint HEB Credit accountable for their actions. I also urge the company to:1. Provide a detailed response regarding my dispute.2. Ensure their customer service team adheres to proper procedures when handling disputes.3. Implement measures to prevent such incidents from recurring in the future.I have attached all relevant documentation, including account details, proof of the disputed charges, and a timeline of events. Should additional information be required, please feel free to contact me. Thank you for your time and attention to this matter.Sincerely,****

    Business Response

    Date: 01/30/2025

    Thank you for reaching out to Imprint. We take customer complaints seriously and appreciate you taking the time to contact us. For your privacy, our Customer Support team will be reaching out to you directly to further assist with your concerns.

  • Initial Complaint

    Date:12/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    HEB **** Signature card/Imprint requested information on 12/13/2024 to change my address in order to mail my card. I supplied this info and confirmed on 12/16/2024 with imprint customer service representative ******* by phone. He stated that by 12/17/2024 my address should be changed. It has now (12/20/2024) been 5 business days since I sent in the required materials and no one has responded (I sent email) or changed my address. This is false advertising by HEB and imprint. Withholding the card preempts the ability to earn towards their advertised $40 back within 3 months advertisement. I signed up for this card upon seeing that promotion and they prohibiting me from rightful use of the card.

    Business Response

    Date: 12/23/2024

    Thank you for reaching out to Imprint. We take customer complaints seriously and appreciate you taking the time to contact us. For your privacy, our Customer Support team will be reaching out to you directly to further assist with your concerns.

Imprint Payments, Inc. is NOT a BBB Accredited Business.

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