Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After Gemini e-mailed users on May 21, 2025 to set up a passkey, I have been having trouble logging into my account. I had not seen the e-mail and therefore did not set up a passkey. When trying to to log into my account, I am only given the option to enter my passkey, which has not been set up. As a result, I have been unable to login to my account, for over a month now. I have called customer service several times, they have "escalated" my concern and I have been e-mailing them as well, but they have yet to resolve the issue. I am unable to access my credit card account or my crypto within the account. This is fraudulent.

  Business Response

  Date: 07/22/2025

  **** *** ****
  *** ******
  **************************************************************************************************
  *********************************
  
  RE: Follow up correspondence of BBB Complaint ID# ********
  
  Dear *** ******************************* has reviewed the complaint filed by *** ******* We appreciate this matter being
  brought to our attention and the opportunity to respond. Please note, this matter has been
  resolved and the passkey requirement has been removed from *** ******* account.
  On June 7, 2025, *** ****** reached out to inquire about an issue she was experiencing
  when attempting to access her account due to the passkey requirement. On June 10th, The Gemini **************** team acknowledged *** ******* difficulties logging in and informed her that it was being looked into. Subsequently, Gemini responded to *** ****** to request documentation to verify her identity, which she later provided. After reviewing the submitted documentation, Gemini removed *** ******* active passkey and temporarily reverted her account to the previous two-factor authentication (2FA) method. She was then provided with the option to access her account using either a passkey or an authenticator application.
  We trust this letter explains and resolves this matter.
  Onward and Upward,
  Gemini Credit Card Support
  
  

• Initial Complaint

  Date:07/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been locked out of my Gemini Credit Card account due a "passkey" issue. After weeks of this issue many users are reporting that the issue is on Gemini's end. I have reached out to their customer service through several emails and different tickets, have called, and have even reached out on social media. I have now been locked out of my account for nearly 3 weeks. I have no way to pay my credit card bill. I have no way to even see my statement. Several users are reporting having missed credit card payments because of being unrightly "locked out" accompanied by unresponsive customer service. I do not think it is fair for them to lock users out of their accounts due to an issue on their end, causing them to miss credit card payments and then charge them interest due to a late payment that they had no way of making.

  Business Response

  Date: 07/17/2025

  **** *** ****
  ****** *********
  ***********************
  **********************
  ************************************
  
  RE: Follow up correspondence of BBB Complaint #********
  
  Dear *** ******************* you for reaching out regarding your complaint. Your complaint was forwarded to Gemini by the Better Business Bureau (BBB) on July 3, 2025. WebBank is the credit issuer for the Gemini Credit Card; Gemini operates as the administrator and servicer of the Gemini Credit Card.
  In your complaint, you stated that you were locked out of your Gemini Credit Card account due to an issue with a "passkey" that you did not knowingly set up. You noted that despite making multiple contacts, you did not receive a resolution. You expressed concern that you had been locked out of your account for multiple weeks, were unable to view your statement or make a payment, and were at risk of incurring late fees or interest due to circumstances outside your control.
  After receiving your complaint, Gemini conducted a thorough review of your account and support correspondence. On June 20, 2025, you contacted our Customer Support team indicating that you were unable to log into your account due to a security key prompt for a passkey that you did not recognize or recall setting up. That same day, our team responded and requested that you submit a photo containing your ID, your full face, and a handwritten code for identity verification. You submitted the requested documentation on June 21, and Gemini confirmed receipt on June 24, stating that your case had been escalated and would be addressed as soon as possible.
  On June 23, Gemini Customer Support provided information regarding alternative ways to make a Gemini Credit Card payment while waiting to regain access to your online account, including by calling **************. On June 24, we provided you with detailed login instructions using the Gemini mobile app and outlined a step-by-step method to attempt login using the stored passkey on your Android device. You responded that while you could see the passkey on your device, it appeared corrupted and was not recognized during login attempts. You requested that Gemini proceed with the passkey removal process and submitted a second photo verification through the secure link we provided.
  Gemini Customer Support later confirmed that the active passkey had been removed from your account and your previous two-factor authentication (2FA) method was reinstated. As of this writing, you have been able to access your account, and the passkey issue has been resolved. You may now log in and select a new 2FA methodeither by setting up a new passkey or choosing an authenticator app as an alternative.
  We appreciate your persistence and patience while we resolved this issue. If you require further assistance, please contact ************************************************************.
  We trust this letter explains and resolves this matter.
  Onward and Upward,
  Gemini Credit Card Support
  
  

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent payment via bill pay on 4/23. Was charged late fee ($8) and interest on 5/1 ($44.24).Called support and after being put on hold for several minutes was told someone would look into it and get back in 4 business ******* response after 8 business days.Additional interest charge of $27,09 on 6/4, despite full statement balance paid on 5/26.Gemini refused to reverse these charges. Did not provide any evidence when they received the payment, refused good faith reimbursement.Looks like they did refund the $ 8 late fee

  Business Response

  Date: 07/01/2025

  **** ** ****
  ****** ********
  ** *****
  ************************************
  
  RE: Follow up correspondence of BBB Complaint #********
  
  Dea* *** ***************** you for reaching out regarding your complaint. Your complaint was received by the BBB on June 18, 2025. WebBank is the credit issuer for the Gemini Credit Card; Gemini operates as the administrator and servicer of the Gemini Credit Card.
  In your complaint, you state that you submitted a payment using your financial institutions **************** on ***** 23, 2025. You assert that despite making a full statement payment, you were charged an $8 late fee and a $44.24 interest fee on May 1, 2025. Additionally, you claim that you contacted customer support and were told that the matter would be reviewed within four business days, but you did not receive a response after more than eight business days. You also express concern over an additional $27.09 interest charge on June 4, 2025, which you state was applied despite your account being current, and request that all interest charges and the late fee be refunded.
  After receiving your complaint, Gemini conducted a thorough review of your account and the information provided. We confirmed that you submitted a payment of $1,579.63 via your financial institutions ****************, which was received and posted to your account on May 5, 2025. Bill *** is a service where your financial institution mails Gemini a check to satisfy your bill. Due to mail delivery times associated with check payments, this payment was received after the ***** 2025 statement due date of May 1, 2025, and resulted in the automatic assessment of an  $8 late fee and a $44.24 interest charge on May 1, 2025.
  Our Customer Support team responded to your inquiry and, on June 11, 2025, reversed the $8 late fee as a one-time courtesy. The team also provided clarification that when using a ****************, your bank mails a check to our processing center, and transit timesincluding the impact of non-business days such as Sundaysmust be accounted for if you decide to make a payment using this service. We recommend allowing at least ten days for such payments to ensure timely posting or utilizing faster payment options available through the Gemini App or website.
  Regarding the additional $27.09 interest charge posted on June 4, 2025, our records show that your statement balance from the ***** billing cycle was not paid in full by its payment due date of May 1, 2025. As a result, your account lost its grace ******* and interest continued to accrue on the balance. As outlined in your monthly statements and the cardholder agreement, to avoid interest charges on purchases, the statement balance must be paid in full by its payment due date for two consecutive billing cycles. Gemini calculates interest using the industry standard Average Daily Balance (ADB) method.
  We understand your concerns and regret any confusion or frustration caused. However, based on our review, we are unable to waive the interest charges assessed to your account.
  We trust this letter explains and resolves this matter.
  
  Onward and Upward,
  Gemini Credit Card Support
  
  

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to log in to the account to make a ********************** card payment, but I am locked out of the account. I contact them via e-mail and they don't respond to me to solve the issue. My credit card payment is due soon, and I can't make a payment. I look online, and I am not the only one, many people online have the same issue. Please help me get their attention so I can finally make a payment and fulfill my financial obligations with them without affecting my credit, which I worked so hard to get in great shape.

  Business Response

  Date: 06/27/2025

  **** *** ****
  **** ********
  **********************************************************************
  *************************************
  
  
  RE: Follow up correspondence of BBB Complaint #********
  
  Dear *** ****************** you for reaching out regarding your complaint. Your complaint was forwarded to Gemini by the Better Business Bureau (BBB) on June 16, 2025. WebBank is the credit issuer for the Gemini Credit Card; Gemini operates as the administrator and servicer of the Gemini Credit Card.
  In your complaint, you stated that you have been unable to log into your Gemini Credit Card account due to being locked out and not receiving a response from our support team. Your desired resolution is to gain access to your account and make a timely credit card payment without negatively affecting your credit.
  After receiving your complaint, Gemini conducted a thorough review of your account and the correspondence associated with your support requests. On May 24, 2025, you initially contacted us requesting to update your phone number due to travel outside of *****************; however, the new number that you wished it to change to was not provided. On June 3, 2025, we requested documentation to verify your identity for security purposes and we were able to complete the verification June 16, 2025. That same day, our Customer Support team requested that you provide the phone number that you wished to have added to your account.. Your new number could not be immediately verified due to security concerns, so **************** provided you detailed alternatives for making a payment including mailing a check, or using your ***** **** pay service.
  We note that a $1,000 payment was successfully posted to your account on June 20, 2025, using the instructions provided. As of this writing, your account is in good standing, has been verified and the phone number has been updated. Our **************** team has also responded to your ******* ticket #******* on June 27, 2025 notifying you of these updates.
  We trust this letter explains and resolves this matter.
  Onward and Upward,
  Gemini Credit Card Support
  
  
  

• Initial Complaint

  Date:05/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello! I live in the ************* and heard about your credit card, so I applied and provided all the required information, including scanned IDs and a selfie. However, I was denied, and the message said: "Application request has synthetic identity risk factors."When I tried to apply again, it said I cannot reapply. How is that possible? Even if sometimes a provider cannot verify someone's identity, they usually ask for additional documents or try to verify it manually. So why was I just denied without any chance to try again? Isn't that strange?I'm an investor in Bitcoin, and I have other credit cards! *** never had any issue obtaining one before. So how could this happen?I'm looking for someone to help me get it fixed! And I'm willing to provide any documents or additional steps needed to verify the identity.Thanks,******

  Business Response

  Date: 06/05/2025

  **** ** ****
  ****** *****
  ** *****
  *********************************
  
  RE: Follow up correspondence of BBB Complaint #********
  
  Dear *** ************** you for reaching out regarding your complaint. . WebBank is the credit issuer for the Gemini Credit Card; Gemini operates as the administrator and servicer of the Gemini Credit Card.
  In your complaint, you express concern regarding the denial of your Gemini Credit Card application and have questioned the accuracy of the adverse action notice  you received. Your desired resolution appears to involve further clarification or reversal of the decision to deny your credit application.
  After receiving your complaint, Gemini conducted a thorough review of your application and the information provided. We can confirm that the information listed in the adverse action notice was accurate and consistent with the findings at the time of your application review. Specifically, the denial reason indicated in the adverse action notice appropriately reflects the factors involved  during the review process.
  We understand that a denial can be frustrating. At this time, no corrective action is required or warranted, as our fraud evaluation tools identified synthetic identity risk factors linked to the information provided in your application. 
  We trust this response addresses your concerns. If you need further assistance, please feel free to contact our ************* team.
  Onward and Upward,
  Gemini Credit Card Support
  
  

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gemini is a crypto holding in a trading company. I placed a small ($500) investment there in 2022 to test the crypto market as a possible investment modality. I decided to remove my money, and while logging in, I was denied and informed my account had been freezing. I contacted customer service and was asked to file verification via a selfie, which I completed. It's been weeks, but they haven't frozen my account, and they stopped responding to my emails. I researched the company and it seems this is common practice. I still have never been told why my account was frozen. It just had a small investment sitting there and I don't interact with it, so I couldn't have tripped some sort of suspicious activity monitor. I need help getting my account frozen, and I feel someone should take a serious look at this company's practices.

  Business Response

  Date: 11/26/2024

  Gemini Constellation (Gemini or we) has reviewed the complaint filed by **** **. Gemini Constellation is the administrator and servicer of the Gemini Credit Card, issued by *******. We appreciate this matter being brought to our attention, however, this complaint should be addressed to Gemini ************** the crypto exchange entity, not Gemini Constellation, the credit card entity. As we are two separate business entities Gemini Constellation is unable to respond to this complaint. Please redirect your complaint to Gemini Trust Company.

  Gemini conducts a thorough review of all customer complaints received by our institution and our teams work diligently to address all customer inquiries in a timely manner.
  We apologize for any inconvenience experienced by **** ** as a result of this matter.  

  Onward and Upward,

  Gemini Constellation
  

  
  

  Customer Answer

  Date: 12/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** **
  
  
  
   
  
  

• Initial Complaint

  Date:07/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My card was stolen & 2 transactions were made unauthorized, so Gemini decided to only dispute one of the transactions & left other on my account for ME to pay for Ive sent police report & all & they refuse to let me speak to anyone

  Business Response

  Date: 08/05/2024

  August 5, 2024
  

  *******************************
  ***********************************************************************************
  

  Re: BBB Complaint ID: ********
  

  Gemini ************** LLC (Gemini or we) has reviewed the complaint filed by *****************. We appreciate this matter being brought to our attention, however, this complaint should be addressed to Gemini Constellation, the credit card entity, not Gemini ************** the crypto exchange entity. As we are two separate business entities Gemini ************* is unable to respond to this complaint. Please redirect your complaint to Gemini Constellation.
  

  Gemini conducts a thorough review of all customer complaints received by our institution and our teams work diligently to address all customer inquiries in a timely manner.
  

  We apologize for any inconvenience experienced by ***************** as a result of this matter.  
  

  Best, 
  Gemini ************** LLC.

  Customer Answer

  Date: 08/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:05/29/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a account with ******************** few years ago and it was canceled but my data was stolen and Im getting harassed by scammers and my debit card was compromised and I hired a data repair company and they noticed that a company Gemini was stealing my data and selling it to third parties and I want my data to be removed and gone for good . I had to replace my debit card twice and my credit card because Im a victim of data breach and fraud . Please remove my data

  Business Response

  Date: 05/31/2024

  May 31, 2024

  ******************
  ************************************************************
  Re: BBB Complaint ID: ********
  
  Gemini Constellation (Gemini or we) has reviewed the complaint filed by **************. We appreciate this matter being brought to our attention, however, this complaint should be addressed to Gemini ************** the crypto exchange entity, not Gemini Constellation, the credit card entity. As we are two separate business entities Gemini Constellation is unable to respond to this complaint. Please redirect your complaint to Gemini Trust Company.

  
  Gemini conducts a thorough review of all customer complaints received by our institution and our teams work diligently to address all customer inquiries in a timely manner.
  We apologize for any inconvenience experienced by ************** as a result of this matter.  

  
  Best, 
  Gemini Constellation
  

  
  

  Customer Answer

  Date: 06/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******************
  
  
  
   
  
  

• Initial Complaint

  Date:12/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On my last 2 statements with Gemini Credit Card, I have been paying the full amount of my statement and on time however I have been getting charged interest charges. I called Gemini customer support and they told me that I am being charged for the next couple of months interest because of a payment made 3 months ago not in full. That they charge you interest for the next 2 months even though you pay the statements in full. I believe this is a scam on behalf Gemini and probably illegal. I have not uploaded my credit card statements to prove out of privacy concerns but Gemini has the records so no needed and if they contact me I can give them the proper information to locate them. I insist on correcting my account and adjusting the interest charges.

  Business Response

  Date: 12/15/2023

  ******** *** ****
  *************************
  ************************************************************************
  ************************
  
  RE: BBB Complaint #********
  
  Dear ****************,

  Thank you for reaching out to Gemini regarding the status of your account. Gemini is in receipt of your Better Business Bureau (BBB) complaint received on December 5, 2023, relative to your WebBank/Gemini Credit Card.

  In your complaint, you advise that you have been paying the full amount of your Gemini Credit Card statement on time for the past two statements and have received interest charges. You indicate that you called Geminis customer support and were informed that you are being charged interest for the next couple of months because three months ago a payment was made that was not the full statement balance. You further advise that Gemini has charged you interest even though you have paid the subsequent statements in full. Your desired resolution is for Gemini to adjust the aforementioned interest charged to your account. 
  
  Upon receiving your complaint, Gemini conducted a thorough review of your account and of the information you provided. Our review found that the interest you referenced in your complaint was appropriately applied to your account and in accordance with your Cardholder Agreement. Interest was assessed on your account because your account lost its ***** ****** as the result of your September payment being less than the Statement Balance. Since then, you have paid your Statement Balance in full for two consecutive billing cycles and your account has regained its ***** ******. As detailed in Section 8 of your Cardholder Agreement, when an account loses its ***** ******, interest will be assessed until the account regains its ***** ******. Cardholders can regain their Accounts ***** ****** for purchases after paying the Statement Balance in full by its corresponding payment due date for two consecutive billing cycles. 
  In your case, as reflected by your account statements, your September 6, 2023 payment of $100.00 was less than the Statement Balance ($702.20) for your July 13August 12, 2023 billing period. This resulted in your account losing its ***** ******, which then led to the application of corresponding interest, which totaled to $20.91 for the July 13August 12, 2023 billing period. In addition, as your account had lost its ***** ******, your account was assessed $19.00 in interest for the August 13September 12, 2023 billing period and $23.25 in interest for the September 13October 12, 2023 billing period. 

  When the full Statement Balance is not paid by the due date, the remainder of the statement balance rolls over into the next months statement balance, incurring interest in the meantime. The ***** ****** will not apply on this rolled over balance. Because interest is calculated on a daily basis (Average Daily Balance Method-See 8 of Cardholder Agreement), residual or trailing interest applies on this rolled over amount in the following statement cycles. Please note that it may take up to an entire billing period for a payment to reflect on the statement balance with interest continuing to accrue during this period. Additionally, purchases made outside of the 25 day ***** ****** will accrue interest pursuant to the terms of your Cardholder Agreement, even those less than 30 days old. Available credit, as shown in the Gemini app, will reflect payments within 7 business days of ACH payments.

  Your account statements reflect that you made payments for the full amount of the Statement Balance for the August 13September 12, September 13October 12, and October 13November 12, 2023 billing periods. Accordingly, you were not charged any interest on purchases following the October 13November 12, 2023 billing period, as you had paid the full statement balance for two consecutive billing periods after losing the ***** ******, allowing your account to regain your ***** ******. Your account statement provided for the November 13December 12, 2023 billing period reflects this as no interest charges were applied. 

  Although you regained your ***** ****** after paying the full statement balance for both the August 13September 12 and September 13October 12, 2023 billing periods, the ***** ****** is only maintained for purchases included in the Statement Balance in the following and each and every subsequent month by paying the Statement Balance in full by its corresponding Payment Due Date. 

  
  We hope that this provides an adequate explanation regarding the terms of ***** ******s and interest calculation of your Gemini Credit Card. If you have any further questions, please reach out at ********************************** or **************. 

  
  We trust this letter explains and resolves this matter. 

  
  Onward and Upward,
  Gemini Credit Card Support

  
  

• Initial Complaint

  Date:04/13/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Applied for a crypto and credit card on 9/17/2022. Was approved for a Gemini account and ********************** card 9/22/22. Bought some crypto September and October. Sometime late October, I noticed my account was suspended. Called and emailed 11/3/22 and they said my account was closed. Back and forth emails and phone calls, too many to count, one excuse after the other. Its being escalated! And they have no supervisors to talk to. The worst customer service.Fast forward to April 2023, 5 months, Ive withdrawn most of my money, all but a measly $17.85. *** asked repeatedly on how to withdraw the leftover money. The instructions they send do not work. I asked repeatedly what I have to do to reinstate my credit card, and I never get an answer as to how you can, its always, its confidential why we closed it. As if I had done something illegal, Im offended! Its a complete circus act! These are fraudulent and unethical practices. Ive researched online and its all over the internet. The same exact scenario. It doesnt fix the problem but at least Im not the only one.

  Customer Answer

  Date: 05/08/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Gemini Credit Card regarding complaint ID ********.
  
  Sincerely,
  
  ***********************