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Business Profile

Credit Card Processing Services

Epay World LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Card Processing Services.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I try to closed the account from **********************, they promise me it won't have any charge if I cancel in the future, between the term we using their service, there's always have uncertainties charge, which they cannot explain what it is and didn't informed me every time, I called them to cancel the account, they put me on hold for 3 months, which I didn't use their service at all, they still charge me in those three months, after they finally send me the cancellation form, I close the account on April 8th, they still charge me couples amount, such as $500, $896.85, $50, $34.85..and more, I called to ask why and they can't give me a reason, they keep stealing money from my bank, I just reported the issue and let people away the company like this, please look at the reviews for this company, I believe I am not the only one, and will not be the last one, there is proof for cancellation and I sign with new company on Jan,2024, if you need more information, I can provide more, thank you!

    Business Response

    Date: 05/03/2024

    Dear customer,
    Thank you for contacting us. We have fully reviewed your complaint and feel happy to help your resolve this issue. Our company do not charge our clients any extra fees beyond the terms.  If you have any further questions, please feel free to directly call our 24/7 hotline for the help, thanks again.

  • Initial Complaint

    Date:05/01/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THIS IS THE WORST MERCHANT COMPANY EVER. STAY AWAY.

    Business Response

    Date: 05/01/2024

    Dear customer,
    Thank you for contacting us. We have fully reviewed your complaint and feel happy to help your resolve this issue. Our company do not charge our clients any extra fees beyond the terms.  If you have any further questions, please feel free to directly call our 24/7 hotline for the help, thanks again.

  • Initial Complaint

    Date:09/11/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are a small retailer that started using Epay Worlds credit card processing service since September 2021. We decide to end their service in April 2023 after noticing inexplicable fees. Epay World took $430.52 from our bank account without notifying us what the charges are for. There was no email or call or any letter supporting these charges. After numerous attempts, they finally said these were closing charges. This is contrary to the service agreement we signed because it stated $0 termination fees. They refused to refund these unfair charges.

    Business Response

    Date: 09/14/2023

    Dear customer,
    Thank you for contacting us. Our company do not charge our clients any extra fees beyond the terms. And we have bilingual customer service specialists who can provide advanced service for you any time. If you have any further questions, you can directly call our 24/7 hotline for the help, thanks again.

  • Initial Complaint

    Date:03/17/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello. I have an AppleCare+ plan that was being billed through this company. My credit card information changed and I was instructed to update this via their website (as they do not accept over the phone updates). I attempted this on the website with no indication that it wasnt working until I got another email saying my payment failed. At that point i went back on and attempted to update again. Again, no indication that it didnt work. I then made another call to the company after review yet another email that my payment failed. After multiple calls I finally spoke with a supervisor who stated that they have been having known issues for the last few months with payment updates (which had never been relayed to me). Instead of fixing this, my policy was canceled and I was told there is nothing they can do. I shouldnt have my policy canceled due to an error/faulty system on their part.

    Business Response

    Date: 03/21/2023

    Dear ********,


    We are Epay World LLC, a payment processing company, and we do not offer ******************* Please carefully check the company name and submit your complaint to the right one, thanks.

    Customer Answer

    Date: 03/22/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    i understand they do not provide the AppleCare. They process the payments for my AppleCare coverage. As their system did not work correctly (as noted in original complaint), my service was canceled. This was SOLEY due to their system not charging me and thus causing my service to be canceled.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************************




     

    Customer Answer

    Date: 04/06/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    Again!!! You do not provide the service itself. That has been established. You are the payment processor for the service. That is your business. You are the correct business. I see multiple complaints that are identical to mine on BBB. Due to your payment system malfunction the service (that you handle the payment processing for) was canceled. This is SOLEY on your business. Please take this serious and STOP saying that you dont provide AppleCare.I KNOW THAT!! You process the payment, you canceled it because your system didnt work. Fix it or pay for my phone

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************************




     

    Business Response

    Date: 04/20/2023

    Dear ********,                                                                           

    Thank you so much for your reply. Our company is committed to delivering a better customer experience to every customer. But we are not the payment processor for the service. And we have customer service specialists who can provide advanced service for you any time. If you have any further questions, you can directly call our 24/7 hotline for the help, thanks again.

  • Initial Complaint

    Date:11/10/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company charged us for a cancellation fee, equipment fee, and shipping label to return their equipment even though they advertise no cancellation fees along with free equipment with their processing. They stated this was based on the contract signed but they don't have a copy of the contract. The rep said we should have received a paper copy even though we signed via Docusign. When we requested the file from Docusign, we received a message stating the agreement has already been removed. When we reached out to their rep via WeChat, we were informed they delete all conversations one month after cancellation.

    Business Response

    Date: 11/16/2022

    Dear customer,
    Thank you for contacting us. Our company do not charge our clients any extra fees beyond the terms. And we have bilingual customer service specialists who can provide advanced service for you any time. If you have any further questions, you can directly call our 24/7 hotline for the help, thanks again.

    Customer Answer

    Date: 11/21/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     

     The business did not provide a detailed statement of the charges incurred.  They also did not provide a copy of the agreement which was signed via docusign and removed which no longer provides us an access to the signed agreement.

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***************




     

    Business Response

    Date: 11/29/2022

    Dear customer,

    Thank you for your reply. We absolutely have no hidden expenses. All our fees are disclosed to you when you were on board with us.If you have any further questions, please call our customer service hotline,We will try our best to answer your questions. Best wishes!

  • Initial Complaint

    Date:10/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company sells my personal information to a third-party company called "credit collection service" to collect a non-existing debt from me. This company has no right to reach me to collect any debt. There is no product or service between this company and me. And this company try to use a third party to scare me on my credit report, which is violating my civil rights. I strongly demand this company to formally apologys to me in both personally and in formal mail. And no longer disturb me with any illegal attempts to harass me in any future.

    Business Response

    Date: 10/18/2022

    Dear customer,
    Thank you for contacting us. We have fully reviewed your complaint and feel happy to help your resolve this issue. We had trying to reach you towards your account issue but  failed to reached for some reasons. And we have bilingual customer service specialists who can provide advanced service for you any time. If you have any further questions, you can directly call our 24/7 hotline for the help, thanks again.

    Customer Answer

    Date: 10/20/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     this company never reach me regarding this complaint 

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *******************




     

    Business Response

    Date: 11/04/2022

    If you have any questions,you can directly call our 24/7 hotline for the help.So our team can support you as soon as possible.Thanks.

Epay World LLC is NOT a BBB Accredited Business.

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