We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Copywriters

Cosynd, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Copywriters.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cosynd offers copyright filing services to musicians. Their advertised service is as follows:"We created Cosynd to turn the lengthy, bureaucratic, and expensive process of copyright management into one that is intuitive, cost-competitive, and time-saving by simplifying two essential tasks establishing ownership of copyrights and seamlessly registering them with the *********************** -**************************************** On April 2st, I submitted my copyright registration application with Cosynd. *** and made a payment of $100. It's almost been a year and I have not received my copyright paperwork for the *******************. I've tried to contact Cosynd multiple times and have not received a status update of any kind. I think I've been scammed and multiple other musicians have told me that Cosynd has a long track record of doing this to artists. Their current F rating with the BBB reflects this. I just want my money back

    Customer Answer

    Date: 03/15/2025

    Better Business Bureau:

    At this time, I have not been contacted by Cosynd, Inc. regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:11/21/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a scam, please save yourself the trouble of doing business with them. I completed the copyright application 10/23 and now 11/24 I am still waiting on the certificate. The company never responded to my inquiry email regarding a status update and neither will they answer the phone. Please do not do business with this company.

  • Initial Complaint

    Date:08/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 09, 2022, I submitted a song for copyright services and paid $90.00. I received a transaction with authorized code: ****** and the website stated the following: Cosynd is one of the fastest ways to submit your application to the U.S. ***************** It can take anywhere from **** months from the time you submit for both Cosynd and the **************** to review your application, Since I didnt hear from them by March 09, 2023, I reached out for an update several times and all I kept getting was an automatic response: ** ********* ***** *** *** **** ******** * ******* ****** *** **** ****** *** ********** *** ************ **** ******* ** **** ******** **** **************** ***** ******* ** *** *** ***** **** ********* **** ***** *** * ******* **** ** ********** *** **** * ****** ** ******** *** *** *** * **** ** **** ****** **** *** ***** *** ***** **** ***** ******** ******* **** ** ***** *** ******** **** ******* ****** ******** ** ***** ***** **** **** ****** ******* ** ** * ****** ****** *** *** **** * **** ***** * ***** **** ** ****** **** *** *** * ******* * ********** ********* * ****** ** **** *** ********** *** *** **** ***********

  • Initial Complaint

    Date:05/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a copyright from cosynd in 2022 (Jan 1) and waited patiently (as they told me the copyrights take 11 months+ to come back.) Now, over a year later, I have still not received any paperwork about my copyright. I am disappointed and feel scammed. The worst part is that I have been selling my book (which I thought was copyrighted) so that means it is circulating completely unprotected. I have contacted support many times, but have been given an automatic reply. Please shut this business down!

  • Initial Complaint

    Date:04/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a copyright which has been listed as pending for the last 11 months. I have associates who have received their filing back from the copyright office within only a few months. This is not correct. There is no phone number or email address to directly contact Cosynd to receive proper correspondence regarding the status of filings. I also never received a proper receipt for the transaction of payment for the copyright filing. Businesses should be providing more diligence and records to their clients.

  • Initial Complaint

    Date:03/09/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for copyright services from Cosynd *** for my musical works on 11/18/2021. I was told the process would take anywhere from **** months. I've reached out to Cosynd on 09/05/2022. I was told that it was still being processed, and should be completed soon s***e it was almost at the 10 month ***** I reached out to Cosynd *** again on 02/18/2023. The following is the communication between Cosynd and myself for the inquiry sent on 02/18/2023: Cosynd's Support Team (Cosynd)Mar 6, 2023, 23:58 AST ** ******** ****** *** ******** *** **** **** ******* *** ********* *** *** ******* ********* **** ******** ****** *** ******** ** ** ***** *** ** *** ** ********* ***** *** *** *********** ** *** ***** ****** * *** ** * ***** ***** ** ***** **** **** ************ *** **** ********** *** *** ******* ******* *** **** ******** *** ***** **** ******* ** *** ****** ***** ***** *** **** *** ******* *** ** *** *** ***** **** ************************************* *** ** ****** **** *** ****** ****** ******* *** ***** ** ** **** ** ***** ** *** ***** ** *** *** **** **** ** ***** *** *** **** *** ******* * **** *** ** ** ******** *** ********* ****** *** *** ******* * **** ** *** ****** ************ ******* **** ** *************** ****** ********* **** ****** ****** *** **** **** *** **** ** ********** ***** **** *** ** *** **** ************ **** ****** ***** ** ****** ***** **** **** ***** **** ******** ****** **** *************** *** *** ***** ***** *** ***** ****** ***** *** **** ***** ********** **** * *************** *** ** ******* ***** **** **** ******* *** ********* ********* **** ********** *** * ***** ******* ***** ********* *** ******** ** ********* ************ *** ** * **** ** **** ** ***** *** ****** ******* ** ******* **** ****** ** ****** ****** ****** ** ***** ***** ******** ***** ** * ******* **** ******* ********* ** ******* ***************** ***** *** ******** ***** ******* *** ********* * ***** *** ******** *** *********** ******* ***

    Customer Answer

    Date: 04/03/2023

    At this time, I have been contacted directly by Cosynd, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

     I've attach the following recent conversation via email with Cosynd. Once I receive the refund I will drop the compliant.

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *******

    *****************************

    Customer Answer

    Date: 05/13/2023

    At this time, I have been contacted directly by Cosynd, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

    Cosynd ****** **** has been stalling it seems, in fulfilling their agreement to issue a refund. They have changed the date of issuing a refund twice with no valid reason, as the email file will show. I'm still waiting to receive a refund. 

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:09/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 17, 2021, I paid Cosynd $110 to complete a submission to the US **************** on my behalf. I received a payment confirmation email from Cosynd that day (attached). I have also attached a PDF of my credit card receipt indicating the charge made on 5/17/21. I have included a screenshot of an email that I exchanged with Cosynd tech support in which my order was confirmed. According to Cosynd, a Copyright registration may take up to 11 months to complete. COVID-related delays may also add time to that process, per Cosynd. For that reason, I did not seek assistance prior to 12 months after payment. On 9/6/2022, I decided to check in on my order. The Cosynd website listed the order as "pending." I emailed the help desk on 9/6/22 and 9/9/22 and received only automated replies. I have since been unable to sign in to the Cosynd website at all; it appears inactive. Cosynd, however, continues to use its ******* account as of 8/30/2022 and 9/9/2022 (attached) suggesting the company is still operating. Despite this, I cannot reach anyone to confirm my order was completed. I am seeking proof that Cosynd completed the work that I paid for. If Cosynd cannot prove that the work was done, I would like a refund of the $110.Below is what the US **************** needs to confirm a submission occurred. I expect Cosynd to provide all of these details if they did, in fact, process my order:1) title of the work precisely as it was entered on application; and 2) name of author 3) name of claimant 4) method of payment; and 5) if a credit card, name of account; if a check, name of account holder printed on check; if a money order, name of purchaser written on the money order; if by deposit account, the name and/or no. of the deposit account; and 6) month and year of submission and 7) The case number for your file if submitted online.

Cosynd, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.