Reviews

Review Details

• Review fromDavid B

  Date: 08/02/2025

  1 star
  I woke up this morning to see a charge for $115.98 from Hubble contacts saying it was a recurring charge.I havent worn contact lenses in 5 years.I called them and they said it was a recurring charge .If that was true what happened to the 5 years in between?And wheres the prescription?They did issue a refund but that was deliberate from a scam company

  Hubble Contacts

  Date: 08/06/2025

  Hi *****,
  
  We thank you for taking the time to give us this feedback.
  
  Im truly sorry for the confusion and frustration this caused. I understand how upsetting it must be to see a charge after so many years, especially when you havent used our service in a while.
  
  After reviewing your account, I found your subscription was still active. It looks like the delivery schedule was updated through the customer portal and moved to August 2, 2025. We also didnt receive any cancellation request, and your last contact with us prior to reaching out on August 2 was back in November 2019, when we resolved an order issue.
  
  Rest assured, your subscription has now been canceled, and no further charges will occur. A refund was issued on August 2, 2025, and depending on your bank, it may take up to 10 business days to appear in your account. If it doesnt show up after that, please let us know and well be happy to check again.
  
  If theres anything else we can assist you with, please dont hesitate to reach out. You can contact us by emailing ************************************************************* with the subject line ATTN: BBB.
  
  Again, we sincerely apologize for the inconvenience and confusion this has caused.
  
  I hope your day goes well!
  
  Sincerely,
  ****
  

• Review fromLinda T

  Date: 07/03/2025

  1 star
  I ordered contacts from Hubble a few weeks ago and wore them for a couple of weeks. I started experiencing irritation and dryness in my eyes, which prompted me to purchase eye drops. After reading some negative reviews online, I found out about a lawsuit. I contacted Hubble for assistance, and they offered to send me another 12-pack. However, I expressed my concerns about potentially experiencing the same issue again with the new batch and requested a refund. The representative informed me that they couldnt help and suggested I reach out to *******************************, the manufacturer.I received two different email addresses for J&J, but both returned as undeliverable. I ordered Acuvue Oasys, but a ******** post indicates that I need a prescription to switch to Hubble contacts since my prescription specifies Acuvue Oasys. Did Hubble send me their contacts in Acuvue packaging?

  Hubble Contacts

  Date: 07/09/2025

  Hi *****, Thank you for sharing your experience, and were truly sorry to hear about the discomfort you encountered with your contact lenses. Your concerns are completely valid, and we want to assure you that your health and satisfaction are very important to ***** clarify, Hubble does not repackage or relabel any other brands contact lenses, including ************. All orders are shipped in their original manufacturer's packaging, and we strictly follow prescription requirements as set by federal regulations. If your prescription specifies Acuvue Oasys, we would only fulfill your order with that brand.We apologize for the confusion regarding the ******************************* contact details. We initially provided an incorrect email address, but followed up with the correct one in a second message. We're sorry if you may have missed that second email.That said, well be reaching out to you again via email shortly to offer further assistance.We truly appreciate your feedback and the opportunity to make things right. Sincerely Yours, ***

• Review fromBrittany G

  Date: 05/30/2025

  1 star
  If I could give a zero rating I would. Long story short, because when I tried to write everything I wanted to say, I was way over the word limit. I placed an order to obtain contact lenses since I have been out of them for a month. I was unable to send an email of my prescription. So I reached out to customer service. After a week and a half of back-and-forth with customer service, which falsely claimed to have contacted my eye doctor, because I verified with my eye doctor and they claimed that they did not receive any communication up to that point but they would be on the look out for me. It took nearly a week and a half to receive confirmation. I went online to check the status for it to ultimately be refunded and deactivated because the contacts I was trying to order were not the ones my eye doctor recommended. Contacts should not be treated like medication. I should have the freedom to try any contacts I desire, provided that the prescription and numbers are accurate. After attempting to place another order with the correct lenses, they said they had to reach out for another verification, even though my eye doctor just verified my perscription, because it was a "new order," I experiencing the same frustrating situation with lies about contacting my eye doctor, another week and a half went by. Finally, after more communication, my eye doctor confirmed my prescription with the correct contacts this time. However, when I checked the status again, it was once more refunded and deactivated. WHAT IS WRONG WITH THIS COMPANY? I AM EXTREMELY FRUSTRATED AND CANNOT BEAR THE THOUGHT OF ORDERING FROM THIS COMPANY AGAIN. I WOULD GLADLY PAY DOUBLE THE ORIGINAL PRICE OF MY CONTACTS THAN ENDURE THIS EXPERIENCE AGAIN. WHICH SAYS ALOT BECAUSE I DONT HAVE MONEY LIKE THAT. Good luck to any one else trying to order from this company.

  Hubble Contacts

  Date: 07/09/2025

  Hi ********, Thank you so much for taking the time to share your experience. Were truly sorry to hear about the frustration you experienced while trying to get your contact lenses. We completely understand how stressful it is to be without them, and how disappointing the delays and cancellations must have been.Were required to confirm each prescription with your eye care provider, even for new or corrected orders, to ensure the safety of our customers. That said, we recognize that our communication throughout this process could have been much clearer and smoother. We also apologize for any confusion regarding outreach to your eye care provider and the inconvenience caused by the cancellations.Your feedback is incredibly valuable, and well use it to improve our processes and communication going forward. Wed appreciate the opportunity to look into your specific situation and help make things right. Ill be sending you an email shortly to review your prescription details and assist you with placing an order using the correct brand prescribed by your eye care provider, since contact lens prescriptions are brand-specific. Thank you so much for your consideration. Sincerely yours, ***

• Review fromMichael G

  Date: 06/22/2024

  1 star
  I am an optometrist and occasionally receive voicemails from Hubble (almost always after business hours) verifying prescriptions for patients. Many times the prescriptions are wrong or expired, but when I try to fax the information to the number given on the voicemail it NEVER works.

  Hubble Contacts

  Date: 06/25/2024

  Hi *******, I want to thank you for taking the time to share your feedback and for bringing this issue to our attention. I apologize for any inconvenience this may have caused.Ensuring the accuracy of prescriptions is a top priority for us, and we are dedicated to resolving this issue promptly. Your concerns have been passed on to our technical team for resolution. If you have any additional questions or comments, please don't hesitate to contact us at ******************************* with the subject line "ATTN: BBB". I hope you are having a great day. Best regards, ****

  Hubble Contacts

  Date: 06/28/2024

  Hi *******, I hope this message finds you well. I wanted to follow up on your review and let you know that we take your feedback very seriously. We are committed to resolving the issue you experienced and would appreciate any additional details you can provide to help us better understand the situation. Please email us at ******************************* with the subject line "ATTN: BBB".Thank you for bringing this to our attention and we look forward to finding a solution that meets your expectations. Best regards, ****

• Review fromAmanda V

  Date: 02/29/2024

  1 star
  Ive been receiving Hubble contacts for the last 5 years. I dont wear contacts every day so I dont know a continuous subscription. I only need them for sports. I stockpile and then cancel my account - or so I think. Then I get daily emails that my card has declined. DAILY. Sometimes 3x per day. Accessing my account online has been IMPOSSIBLE each time I have subscribed (this is my third, and LAST). My card expired so I tried accessing to update and cannot get access. They tell you to log in and update yet I cant get access. This company might not be a scam, but its definitely scum. I dont recommend.

  Hubble Contacts

  Date: 03/01/2024

  Hi ******, We thank you for taking the time to give us this feedback. We are truly sorry to hear about the difficulties you encountered with your Hubble Contacts subscription. It is our goal to make the subscription process as smooth and hassle-free as possible, so it is disheartening to hear that this was not your experience. We want to assure you that we are taking your concerns seriously and are working to address them promptly. After looking through your account, we found that your subscription is still active. While we have no record of a cancellation request for your subscription, we understand that you had asked to switch from a quarterly to a monthly subscription in your previous communications with our customer service team. We have already canceled your subscription. Rest assured, no further charges will be made to your account, and you will not receive any notifications about payment issues. If you have any more questions or comments, please do not hesitate to reach out to us at ******************************* with the subject line "ATTN: BBB". We are here to assist you in any way we can. Thank you for your understanding, and we hope to regain your trust in our services in the future. Sincerely, ****

• Review fromDebbie V

  Date: 01/23/2024

  1 star
  Hubble Contacts with Vision Path charged my PayPal account for $99 dollars on Saturday January 20th. I NEVER ordered from this company and I NEVER subscribed to their subscription! I have been talking to the company since Sunday with NO solutions!! Either my account was hacked or this company somehow obtained my info from another company! It is now Tuesday with NO phone call and when I call them, they keep me on hold and keep transferring me to another CS that they claim can help me! Well that was not the case and I am just getting the run around! Very frustrating that a so called company can be so unconcerning to someone who is being charged to benefit them??

  Hubble Contacts

  Date: 01/24/2024

  Hi ******, Thank you for taking the time to leave a review. We sincerely apologize for any inconvenience caused by the recent charge on your account and the unsatisfactory experience you had during your conversation with our customer service team. After carefully reviewing the subscription details associated with your name and email, we have determined that the subscription for Air Optix Colors 6pk began on July 30, 2023. However, we understand your claim that you did not place any order with ContactsCart and suspect that your PayPal account *** have been compromised. To ensure your security, we strongly recommend contacting PayPal or your card provider to block any further transactions. We have taken immediate action by canceling the subscription under your name and email. We have processed a full refund for the most recent charge on your account. To return the contacts, you can simply write "RTS" (Return to Sender) on the outermost package or use the return label that we have sent to you via email. Your cooperation and understanding are highly appreciated. If you have any additional questions or comments, please do not hesitate to reach out to us via email at ********************* using the subject line "ATTN: BBB". Our team is here to assist you and provide any further assistance you *** require. Thank you once again for bringing this matter to our attention. We hope you have a great day! Best regards, ****

• Review fromAngela S

  Date: 11/27/2023

  1 star
  Hubble contacts charged even thought my account was closed. When brought to their attention, they said I had to wait for the contacts to arrive then return them, then get my refund. All on a charge that they had no right to process to begin with. Incredibly unprofessional and thank goodness I was looking closely to my account over the holiday weekend or I might have missed. Im sure many people do.

  Hubble Contacts

  Date: 11/28/2023

  Hi ******,Thank you for taking the time to provide us with your valuable feedback. We sincerely apologize for any inconvenience caused and appreciate you bringing this matter to our attention. We understand the frustration regarding the most recent charge for the contact lenses despite the account being canceled.We have reviewed our records and confirmed that the account associated with ******************* was successfully canceled on May 20, 2022. However, as per our records, you created a new account under ******************* on May 31, 2022, and unfortunately, we did not receive a cancellation request for this account. Please be advised that Hubble operates on a subscription-based model, where our system automatically processes orders on scheduled dates unless a cancellation request is submitted before the processing date. Furthermore, our system is designed to process orders efficiently, and once an order is submitted, it undergoes immediate processing and fulfillment. Unfortunately, due to our streamlined order fulfillment process, we cannot intervene or cancel an order once it has reached a certain stage. However, we understand that circumstances may arise that make cancellation necessary. In such cases, we encourage you to return the package for a refund. Kindly use the return label provided by one of our customer support that you spoke with and to swiftly address this matter, we can confirm that your account was already canceled and we have initiated the process of a refund amounting to $42.43 to be issued to your account immediately. You should expect to see these refunds reflected in your statement within **** business days.Please accept our deepest apologies for any frustration caused. We are committed to rectifying this issue and providing you with a satisfactory resolution. If there's anything else we can do to assist you further, please do not hesitate to contact us directly at ******************************* with the subject line "ATTN: BBB." Have a wonderful day!All the best,*******

• Review fromKristen W

  Date: 11/15/2023

  1 star
  Terrible contacts and company! I was shipped contacts, charged, and denied a refund despite the person I spoke with admitting their were issues in their system. Apparently since they were now in my possession, they were mine and O should pay for them even though I DID NOT want them! I was charged TWICE in the same month, TWO months in a row! Can't remeber the exact amount as this was was a couple years ago, but it was near $100.Afterwards, I used the contacts that they had shipped because my glasses broke and I had no immediate backup available and I'm legally blind without glasses.The prescription was terrible and after a couple of hours, I couldn't get them out fast enough! Uncomfortable, dry, made my eyes swell. I made the mistake of dozing off in them for a couple hours and oh boy, was that a mistake!!I woke up to my eyes aching and burning. Had to practically pry them off and my eyes were hurting for hours! I've never had such a horrible experience!I'm only writing this now because I found some unused ones in the back of my bathroom cabinet. Gave me the heebie jeebies just seeing them! ?? Do yourself a favor and stay FAR AWAY from this brand!

  Hubble Contacts

  Date: 11/17/2023

  Hi *******, Thank you for taking the time to provide us with your feedback. We greatly appreciate it as it helps us improve our services and better serve our customers. We sincerely apologize for any issues you encountered while using our contacts, including discomfort such as aching, burning, dryness, and swelling of your eyes. We sent a follow-up email to further investigate your concerns regarding your eye health issues. We want to stress the importance of not wearing Hubble daily contact lenses while sleeping, as it significantly increases the risk of infection and permanent vision damage. We are also deeply sorry for the difficulties you faced when requesting a refund in 2019. We understand that this must have been a frustrating experience for you. We have issued a full refund of $79.00 to your account for all the orders placed. We want to assure you that we take matters of quality very seriously and are committed to addressing this situation promptly. We aim to prevent such incidents from happening in the future. Your feedback is invaluable to us, and we truly appreciate you bringing this matter to our attention. Please be assured that we will take the necessary steps to rectify the situation and ensure that our products meet the standards of quality and customer satisfaction. Thank you once again for your valuable feedback. If you have any other questions or comments, please feel free to get in touch with us by sending an email to ******************************* with the subject line "ATTN: BBB". We hope you have a great day. Sincerely, ****

• Review fromKuyler Q

  Date: 10/28/2023

  5 stars
  Great affordable quality contacts. Scheduled automatic shipments make it so you are always covered

  Hubble Contacts

  Date: 10/30/2023

  Hi ******,Thank you for your positive feedback regarding our scheduled automatic shipments. We're glad to hear that our service has helped ensure that you are always covered with your shipment needs. We understand how important it is to have a reliable and convenient delivery system. Our goal is to provide a hassle-free experience for our customers, and we're glad that our scheduled shipments have met your expectations. Should you have any further questions or need assistance, please don't hesitate to reach out. We value your support and look forward to continuing to serve you.All the best,*******

• Review fromAmy H

  Date: 10/13/2023

  1 star
  Same as all the others, my husband and I had separate accounts and everything was fine until it wasn't. Hubble made duplicate accounts and charged us double every month. After all was refunded, finally, and double accounts were closed the same started happening again. Husband got mad and canceled the account. even with a canceled account they were still sending and charging without our approval. Trying to get a refund is a nightmare. Hours on the phone and messaging them. then they want to charge for shipping, lol. Stay far away!

  Hubble Contacts

  Date: 10/16/2023

  Hi ***,Thank you for taking the time to write us a review and for getting our attention on this matter. We sincerely apologize for the negative experience you had with our company, and we understand your frustration regarding the duplicate accounts and unauthorized charges. We apologize for any inconvenience you experienced during the refund process. It is certainly not our intention to make it difficult for our customers to obtain a refund, and we apologize for any miscommunication or prolonged resolution time. Regarding the continued charges after canceling your account, we understand how this situation can be frustrating and we also acknowledge your concerns regarding shipping charges. We strive to maintain transparency in our policies, and we apologize if this was not adequately communicated to you. However, please be advised that Hubble does not create duplicate accounts and once the subscription has been confirmed that it has been canceled it shouldn't have any further charges and shipment moving forward. Our customers' satisfaction is our top priority, and we genuinely regret any inconvenience or dissatisfaction you have experienced. We would like to investigate it thoroughly to resolve this issue for you to your satisfaction. Please send us an email to ******************************* with the subject line "ATTN: BBB" and we will work diligently to address your concerns and find a mutually agreeable solution.We hope to have the opportunity to regain your trust and provide you with a positive experience in the future.All the best,Jhanine