Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired **** **********************/********************** Home Improvements to put a new roof on my home in 2019. His work was unsatisfactory and the roof has leaked since he did the job. He tried to fix his work but has been unable to do so. After almost 4 years and numerous chances to correct his work, I suggested we hire another roofer. Instead, he offered me a refund. After weeks of saying he would pay me I got a check that bounced due to insufficient funds. He offered a wire transfer and sent me screenshots showing a transfer. I didnt receive the money so I called the bank and was told that a wire transfer was never initiated. I requested a confirmation of the wire from *** ********************** which he refused to provide. My wife reached out to him about the wire and he said hed done it and didnt know why it hadnt gone through. He said he couldnt immediately send the money because it was taken out of his account (bank stated this is untrue) and he would have to wait for it to be returned. She requested a 3-way call with the bank, he refused. She asked if he could send anything as an act of good faith and he said hed send $3K by the end of the day but didnt send anything and didnt call/text. I left a negative review online and he responded with a post containing multiple lies, some of which are slanderous. He wrote that hes provided a refund which is false. He also wrote that he knows I have pulled this same sort of thing before with other contractors, which is false. At this point he has $8K of my money, never properly completed the job, strung me along about the refund, sent a check that bounced, lied about a wire transfer, wrote lies about me online, cursed at me and sent threatening texts. Recently he stated my only 2 options are to wait for him to pay me on his time or hire a lawyer. He said if I go to a lawyer, h*** claim that he doesnt have the money (despite telling me he does) and will likely be given up to a year by a court to send payment. P.S. I also have more texts from ****.

  Business Response

  Date: 04/06/2023

  Good evening and thank you for bringing this to my attention and I have since come to a agreement with this individuals wife who is a very nice lady with common sense so consider this complaint addressed and satisfied.

  Customer Answer

  Date: 04/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I disagree with **** he does not have an agreement with my wife if **** does please have him show proof of this agreement please. **** is not trust worthy to take him at his word from all the personal experience with him so this matter is NOT SATISFIED. Also i wrote a review on BBB on 3/22/23 and **** responded to the review and in his response he claimed he refunded me my funds already if **** refunded me already how could he have an agreement with my wife which is not true, I also wrote a review on Yelp and **** resposeded and in which he claimed he refunded my funds i have copies of all that i'm writing and will show that im telling the truth. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business Response

  Date: 08/25/2025

  Thank you for your feedback. To assist you better, could you please provide additional details or proof of your engagement with our company?

  This will help us address your concerns accurately.

  Customer Answer

  Date: 08/28/2025

  Please let me know what else I need to submit to move forward with my complaint. 

  Customer Answer

  Date: 09/24/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Gregg Home Improvements N.Y.C regarding complaint ID ********.
  
  Sincerely,
  
  ******* ********