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Business Profile

Concierge Service

Quintessentially New York

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concierge Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/24/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Around August 25th I contacted Quintessentially (my concierge with whom I have a membership with) to get me tickets to the US open. They got me the tickets and all was well. However, what I wasn't told was that the tickets were only for the daytime matches and not the nighttime matches. I am a very busy man, which is why I pay $8,000 a year for their services, so I was not aware the matches had different time slots. After I purchased them I was told they were only for the daytime and not night. I obviously needed them for both so I purchased tickets again for both. The original tickets I purchased were around $1,000. I was told they couldn't refund me and could only attempt to resell them (they didn't). After this situation, I reached out to the person in charge (*************************) who told me he would escalate the issue and try to get me a resolution. After a couple of weeks, he offered me half off my membership if I renewed. I obviously did not renew because I was severely disappointed with the quality of the service even before this incident. They would promise access to reservations and events, where you would go and then be told there is no reservation under your name. Why would I want to renew a service that is this bad? On top of that, all they do is outsource their services, they have close to no in-house connections to anything they claim to have. It's now been 4 months and ******* just keeps emailing me "I'll have an update by tonight" and never actually having an update. We have not gotten to the point of just radio silence. All of my calls and emails are getting ignored. It is quite absurd that I am getting no answer on this, It seems like I just got straight-up scammed. Wouldn't recommend this business to anyone.

    Customer Answer

    Date: 01/23/2023

    Better Business Bureau:

    At this time, I have not been contacted by Quintessentially New York regarding complaint ID ********.

    Sincerely,

    *******************************

Quintessentially New York is NOT a BBB Accredited Business.

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