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Business Profile

Computer Software

Piriform Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Software for PC was purchased over a year ago and never used. I tried to log in to change the auto renewal, but the site was gone. They charged my card and I tried to call the 800 number on my bank statement only to have it refer to a website for refund. I filled out the form to get the refund and I got a dialogue box that says only manual submission through customer service will get my refund. There is no way of calling customer service. I submitted an email saying that I am submitting a complaint to the BBB for a full refund. I researched ****** and found 2 numbers to call. I called both the numbers only to find both those numbers are no longer in service and there isn't a website to log into. I have attached the invoice they sent.

  • Initial Complaint

    Date:03/06/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a one year subscription of ******** and tried to cancel through the app as directed only to see, oops were not able to find your license details right now. Tried to communicate directly with online support only to be directed to FAQ page. No telephone support so contact with company is impossible. Even though my current subscription expires on 4-1-23, I was charged ***** on 3-2-23 by ***************** ref no. ********* for new subscription. Tried calling ************ ************ only to be directed to website, so no way to speak to actual person, same as Ccleaner. Sent request for refund to ************ and will be waiting for their response. I should not have to spend this much time jumping through all these hoops to cancel my subscription with no way to speak to a company rep even though there is a phone number that is useless because you can't speak to anyone and all you hear is a recording directing you to a website.

    Customer Answer

    Date: 03/31/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Piriform Inc has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *************************

Piriform Inc is NOT a BBB Accredited Business.

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