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Business Profile

Computer Software Developers

Trello, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were charged a annual renewal fee on Jan 17th 2025 for a Premium membership, which we are enrolled in. WE downgraded to a Standard version within the 30 days, as their policy allows. We are not able to get our refund even contact anyone in customer service to get teh $500 difference in plan changes. We dont mind the prorated amont since ******* was under the Premium membership. We changed that membership on Feb 12.

  • Initial Complaint

    Date:07/19/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a premium subscription from Trello for a ************************ started in April 2019. That agency was closed in December 2020 forhealth reasons. Trello has been charging my credit card once a year since them. I take responsability for those payments. On June 16,2023 Trello charged my card for a full year subscription ($239.98).I requested that my account be closed through the general help page but heard nothing back.I found another way to request that my accountbe closed on Sunday July 17th andmy request for reimbursement was denied on the ground of a 30 day warantee by Trello.I call this thievery because if my subscription was monthly I would not have to pay for the remaining 11 month of a subscription that I donot intend to use.I call this response disingenous because on the payment method there is no way obvious way for a user to disable autopay nor is it possible to disable the credit card on record without enteringanother credit card number.Trello Response:Trello's Response on Mon, 17 Jul 2023 18:18:18 ***** (PDT)Hi ****!***** *** *** ******** *** ** **** ** ******* *** * **** ** **** ** ****** *** ******* **** **** **************** * *** **** ** ****** *** ************ ** *** ********* ********************************* ******** ********* *** ****** ******** ** ***** *** ** * ******** ** ********* ******** *** ********** **** ********* *** ********* ****** ***** ***** ***** *** ******** ***** **** ****** ******** ** ** **** * ****** ****** ****** ** ****** ***** *** **** ******* **** *** ** **** *** ***** ** *** ** ****** ******* **** ************ * **** **** **** **** ***** *** **** **** ** ***** ** *** **** ******* ********** **** ***** * **** ** **** **** ***** ** ****** *** ********************* * ****** ******** ******** * ********* ******* ** * *****************

    Customer Answer

    Date: 07/22/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************



     

Trello, Inc. is NOT a BBB Accredited Business.

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