Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau
®
Powered by data. Driven by trust.
For Businesses
Powered by data. Driven by trust.
Share
Business Profile

Computer Software Developers

MediaMall Technologies, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never signed up for the service nor have I ever been to their website, my card was charged separately three times the same amount in one day. This company is fraudulent, they're thieving and I don't know how they got my information. I'm going to take them to court absolutely!

    Business Response

    Date: 08/29/2024

    We have not engaged in any fraud.  We do not see any purchases in our system for an account under ******************************************.  Nor do we sell any products for $120.  You may have the wrong company.  Please provide some evidence of the transactions you are referring to.  You can also contact our support team at ********************************* to resolve the matter appropriately.

  • Initial Complaint

    Date:02/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company sold me a lifetime license to the ********************** Desktop application on 04/17/2017 but recently end the maintenance and support on the product and rendered the product useless for all of their customers by instituting a OS check in the software application. They did this as a way to force customers using newer computers to have to upgrade to their monthly SAAS product offering and void the lifetime licenses. It was a calculated move that has nothing to do with system architecture and everything to do with Mediamall being a scam organization trying to extort their existing lifetime customers for more money by making them have to use a monthly subscription based product instead of the product they paid for a lifetime subscription on. I'm sorry but that is the definition of a scammer and you can make all the false claims you want about the products end of life for support and maintenance but you purposefully made it so it would not work on Windows 11 rather than allowing your customers to decide for themselves whether it could work on their systems. It's one thing if my system hardware decides it does not want to work with the software application but quite another for the software developer to preemptively code the application to not work with new systems. Anyone reading this would be best to steer clear of doing business with this company.

    Business Response

    Date: 02/05/2024

    The "lifetime" license was for the life of the product, which is no longer being maintained/updated.

  • Initial Complaint

    Date:12/19/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 24th of November I attempted to change my payment method due to a new card number. In error I hit the upgrade button which elevated my current subscription plan. I submitted a request to have the error fixed and received a notice saying they received my request and would get back to me in 72 hours. 72 hours passes and not a peep from the company. I submit another request my desire to return to my previous plan of 1T/$16.99. Stil no response other than the generated not saying, Yeah we got your note, will get back to you". It is getting close to my renewal time and I believe they are dragging out the response just to collect the higher rate from me. I've had this program for several years with no issue, but now I am really upset by the lack of attention my request has garnered.

    Business Response

    Date: 12/19/2023

    Customer support is working on this request and it will be handled within the next business day or two.

    Customer Answer

    Date: 12/20/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that the direction this resolution is moving toward is satisfactory to me and I hope the matter will be resolved soon.

    Sincerely,

    *******************



     

  • Initial Complaint

    Date:06/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company sold me a lifetime license a few years back. I haven't used it in some time. I tried to use it today to find that they upgraded the product to not support the current version of windows, rebranded the product, and now insist upon me paying AGAIN for a product I have in good faith paid for already. They changed the name and now claim it is a different product. I can no longer use the product I paid for, and that's not the deal. Add mine to the plethora of voices here that have been screwed over by these people.

    Business Response

    Date: 06/23/2023

    This is incorrect.  We stopped development and maintenance of the product the customer purchased. His license is still good to use the product. But we are not longer releasing updates for it. 

    Customer Answer

    Date: 06/23/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    The product is unusable. I paid for a lifetime license that they are no longer honoring.  They did NOT stop updating the product. They simply updated the name and stripped away functionality so that it will not work anymore, forcing users to upgrade and pay more. The software is exactly the same as it was. Just refund my money and be done with it. They have basically stolen my money.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *****************************




     

    Customer Answer

    Date: 06/27/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    They are liars. 

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *****************************




     

    Business Response

    Date: 06/28/2023

    We are sorry the customer feels this way.

  • Initial Complaint

    Date:04/10/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today went to use software I purchased a lifetime license for, and it doesn't work. Now upon review of the many complaints from various sources across the web I see they have discontinued the "software" in favor of a subscription model. I've seen their generic copy and paste answer about Windows 11, Edge, and misunderstanding the term "lifetime". Now with all their answers they don't seem to factor this is their fault with a poor "business" decision. They claim it's new software with an identical interface. Rebranding doesn't mean new software. Not only did they keep updating the version they also implemented an "upgrade" from one software to the other. If it was new software it should have just installed as a different program. It doesn't it overwrites the existing software as most updates do. They claim they couldn't grandfather lifetimers. We all know that's not true. I have other lifetime software, that has switched to a subscription model and no longer offer lifetime license, that grandfathered me in. I still received updates like I should. They actually honor a lifetime license even though they no longer offer it. Now I'm sure you can interpret "lifetime" many different ways. Most would say it's the lifetime of the customer or the lifetime of the business. ********************** chooses lifetime of the software. Which would make more sense if the software was different instead of a continuation under a different name. Now I'm sure I'll get their copy and paste response. I don't care about being grandfathered as they have proven they don't care about their customers. They couldn't even offer all existing customers the same compensation. Some were offered 3 months some were offered a year. They can just refund me. Now I'm sure we'll go back and forth to end with them doing nothing for me and letting this compliant close unresolved as they have for all the rest. They really should be ashamed of themselves. Next time don't be so blatant when s******* over your customers.

    Business Response

    Date: 04/10/2023

    Hello,

    You are correct.  A lifetime license is for the lifetime of the product.

    Regards,

    PlayOn Support

     

    Customer Answer

    Date: 04/10/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

    Way to make small businesses look bad. I already know and you already proven you don't care about your customer base. You didn't address my request for a refund. You didn't address your false advertisement. You didn't address your deceptive business practices. You didn't address your logical fallacies. I already know the chances of you doing the right thing are slim to none. I'm sure there's a reason you're not even accredited with the BBB. Can't even give the impression you care about resolving issues. Why don't you just be honest? You saw the industry moving to software as a service, and got greedy. Couldn't even bother to grandfather the customers who did support you. PlayOn Desktop and PlayOn Home is the equivalent of Windows 98 and Windows 98 SE.

    It's the same product with a slight name change. Hopefully this will keep others from making the mistake of doing business with you.

    Maybe you could give an actual response instead of blowing us off. But hey you already got mine and many others money right.

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***************************




     

    Business Response

    Date: 04/11/2023

    Your presumptions are simply incorrect. 

    Customer Answer

    Date: 04/11/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

    Your responses are factually inaccurate. Only in ******** I guess. You don't even support the "version" of your software you say we can still use. SAAS all the way right?

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***************************




     

MediaMall Technologies, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.