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Find a Location

Liveperson.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforLiveperson.com

    Computer Software
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    15 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Liveperson.com has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      530 7th Ave Fl M1, New York, NY 10018-4878
      BBB File Opened:
      2/2/2001
      Years in Business:
      28
      Business Started:
      11/1/1995
      Business Incorporated:
      11/1/1995
      Type of Entity:
      Corporation
      Alternate Business Name
      • LivePerson, Inc.
      • Live Person
      Business Management
      • Mr. John Collins, Interim CEO and CFO
      Contact Information

      Principal

      • Mr. John Collins, Interim CEO and CFO
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      15 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/09/2022

      Complaint Type:
      Billing Issues
      Status:
      Answered
      My account listed under the email ********************** has been terminated due to reasons of discrimination. I am writing this letter as a contemporaneous record for our legal staff for future litigation if it has to come to that.cc: ADL Anti-Defamation League
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Amy W.

      1 star

      08/06/2022

      The lady, ******, that I chatted with was very peasant. However, they say 3 free minutes and it was $2.70 a minute after for your first session. So, after taking with someone in their chat about all the withdraws and amounts they took. The rude lady ******* #1 was talking to me like I was stupid. So, I put $25 in my account so however long that is plus the 3 free minutes. ****** was still addressing my question when we were disconnected so I added funds and auto fill so we wouldnt get interrupted again. Once the first chat cut off even though I was adding money for what most would say was the same session because I was still getting the reading they charged me the full amount per minute. ******* the person I was chatting with about the issue says it tells you everything before you begin. Well yes it says your first session is this discounted amount but what it doesnt say is even if you are in the middle of a reading if you get cut off once you get back on thats considered a new session. It was as if I logged off and came back home its more questions. Very scamish and I love oils not recommend anyone falling for it like I did!

      Liveperson.com Response

      08/15/2022

      Thank you for your submission. LivePerson provides online chat and other engagement technology which consumers communicate with professionals that have expertise in numerous areas. The Terms of Use that apply to such services clearly state that all experts are independent of LivePerson and LivePerson is not responsible or liable for, and does not warrant or ensure that, any advice or recommendations offered by any expert is correct or accurate or will satisfy the members requirements.

      Local BBB

      BBB Serving Metropolitan New York

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