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Business Profile

Computer Hardware

Securities Institute of America

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/28/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express my significant dissatisfaction with the Securities Institute of America's (SIA) Series 22 study program, specifically regarding their "Greenlight Pass Guarantee."When I purchased the Series 22 study program on or about 04/30/2025, the "Greenlight Pass Guarantee" was actively advertised on ***'s website. Furthermore, the physical 2025 Series 22 study textbook that I received as part of my purchase prominently displays the "Greenlight Guarantee" logo on its cover. This clearly indicated that the guarantee applied to the product I was buying The guarantee implied qualification via an internal "Greenlight Exam" for a refund if the actual FINRA exam was failed. However, no such "Greenlight Exam" exists within the Series 22 program, and SIA support confirmed the guarantee doesn't apply to this series.This is fundamentally misleading. *** advertised a guarantee on a product where the necessary qualification condition is non-existent. This renders the advertised guarantee impossible to meet and is deceptive. I failed the actual FINRA Series 22 exam (44%). This misleading advertising, coupled with what appeared to be an inadequate question bank, severely hampered my preparation.I demand a full refund for my purchase. *** must honor its advertised terms or cease promoting guarantees that cannot be fulfilled.

    Customer Answer

    Date: 08/21/2025

    Better Business Bureau:

    At this time, I have not been contacted by Securities Institute of America regarding complaint ID ********.

    They have not responded to any of my previous emails, or returned calls when I tried to resolve directly back in July.

    Sincerely,

    ****** ****


  • Initial Complaint

    Date:05/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a study guide from the Securities Institute of America. When I called to have an additional item shipped I was never able to get service. They constantly say they will have someone call back and they refuse to. I have called them 15 times over a period of a month and they never help get me the book that I have already been charged for. It is a scam.

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