We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Consultants

Sprinklr HQ

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Consultants.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sprinklr representedin sales materials, demos, and its order formthat its platform would reliably ingest 100% of comments and direct messages from our Meta ad accounts, enabling unified moderation. 28Feb2025: First failurenumerous ****************** ad-comments missing. Support ticket opened. 6Mar2025: Sprinklr support acknowledged defect and claimed resolution. 22Apr2025: Same defect recurred; we again supplied screenshots, ad IDs, and written evidence. 29Apr1May2025: After weeks of intermittent outages, we formally requested a prorated refund for the remaining contract term. Sprinklrs representative (DineshSahu) refused, citing a blanket non-refundable clause and demanded yet another diagnostic calldespite our having already provided proof of the recurring defect multiple times. Documentation: Email thread (attached) shows Sprinklrs repeated acknowledgments of a bug, temporary fixes, and ultimate refusal to refund.The defects render the product unusable for its core purpose. The failure is therefore a material breach of Sprinklrs representations and the contracts implied warranty of fitness for purpose.5. Attempts to Resolve Multiple support tickets with screenshots and ad IDs ************. Two recorded video calls with Sprinklr Support (Mar7; Aprexact date in attachment). Formal written demand for refund (29Apr2025, reiterated 30Apr&1May). Clear final deadline (5p.m. PT, 1May2025) provided for refund before escalation. Sprinklr declined to issue any refund or offer an acceptable remedy.7. Why BBB Involvement Is Needed Sprinklr is asserting a blanket no-refund policy even when the product fails to deliver its promised core functionality. All reasonable internal avenues have been exhausted; BBB assistance is now required to obtain fair restitution and prevent future misrepresentation to other small-business customers.

Sprinklr HQ is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.