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Business Profile

Commercial Property Management

Common

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Property Management.

Complaints

This profile includes complaints for Common's headquarters and its corporate-owned locations. To view all corporate locations, see

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Common has 2 locations, listed below.

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    • Common

      6 E. 43rd Street, 18th Floor New York, NY 10017

    • Common

      335 Madison Ave Rm 6A New York, NY 10017

    Customer Complaints Summary

    • 27 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/30/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My bank Navy Federal is keeping 1800 hostage by not agreeing my card was stolen and ran up $1200. The other $600 was supposed to go to a now closed Navy ******************** credit card. I sent they took it and never credited the account and the kicker is it's secured. That is two egregious deeds. Phone calls and messages have done nothing. The fraud occured on June 2nd this year and the credit card payment was made June 25th this year

      Customer Answer

      Date: 07/24/2025

      Better Business Bureau:

      At this time, I have not been contacted by Common regarding complaint ID ********.

      Sincerely,

      ****** ********

    • Initial Complaint

      Date:06/20/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked a room at ************ ************** the night of May 31st for $274.68. I checked in at 5pm and left the room with the keys provided at 9pm. When my guests and I returned at 2am our room keys did not work and we were unable to contact the property through their after hours office and phone number. We were not granted access to the room until 9am when I had to bang on a private door on the property to get anyone to let us in to access our items including car keys and prescription medications. Since management has refused to give a full refund citing me "not having issues until 2am". They have ignored multiple attempts to get any refund and even after offering a partial refund, I have yet to see any of my money back. They will not respond to anything in writing and the owners are conveniently always out of town or broadly unavailable. I paid for a hotel room which I did not have access to for the entirety of the time most individuals expect to sleep. All I received was a shower and a mirror to use to get ready in and now this business refuses to refund me for the service I paid for and did not recieve

      Customer Answer

      Date: 07/14/2025

      Better Business Bureau:

      At this time, I have not been contacted by Common regarding complaint ID ********.

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:12/05/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My receipt is attached truly not satisfied and I believe this sale was false advertisement...I usually shop at Polo stores all of the time no issues, but this one I am not satisfied with. *********************** Factory Store at ************ Premium Outlets ************************************************************************************* The store had 50% off the entire store. I even asked the store associates before I attempt to shop. She said Yes ' the entire store' Williamsburg outlet Polo store...This company also had a 40% sales off the on bear items and there was a 50% coupon sale for the holiday Thanksgiving that came out as well I took them both to the store as I got to the register the cash register lady by the way I'm so embarrassing..Told me that the Polo bear items was 25% off only.. :I stated that's not what the advertisement came out it stated the entire store:I end up using my military discount and I argued the fact but nothing happened,I left out the store very unhappy very dissatisfied with the company this is so unfair to customers... With the marketing and the advertisement that came to valuable customers Such as myself ****** ********* Can you all please explain?? Or send me some sort of store credit Please and Thank you ****** ********* ******************** **********

    • Initial Complaint

      Date:08/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 5th, 2023, I moved into the apartment at ************ and paid security deposit of $325. I paid $1440 in rent until I moved out November 18th due to relocating for a job opportunity in a new city. I contacted the apartment about me moving out to see if I had to pay for any fees. The agent informed me that I would not have to pay any fees before moving. However, a few months later I received my credit report stating that I had a collection placed through ************************ I never received any paperwork as to why I was being charged nearly $7,000, when I was informed, I did not have any fees to pay. I have requested the property to verify any paperwork with the charges, but I have not received anything verifying the charges. I am not satisfied that my case is constantly being closed due to lack of information, but I am providing what I have because no one from the property or collection agency have contacted me back with any details. I should not be liable for something that I can't gain proof of.

      Customer Answer

      Date: 09/05/2024

      Better Business Bureau:

      At this time, I have not been contacted by Common regarding complaint ID ********.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:06/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business is Fraud, they have not refunded my security deposit as yet and is not responding to me. Also charges unnecessary fees for no reason even after leaving the premise and my lease ended. They have not returned deposit of so many folks. **************

    • Initial Complaint

      Date:05/07/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I leased a room from this company and had in an email confirmation that I would be able to move in with my emotional support animal (cat), and they would make sure my new room mate did not have allergies. They confirmed with me that the current resident did not have allergies. I arrived Februarys 8th to move in. However, she told me she was allergic to cats. I was not able to move in. I contacted the company to get a refund of $2273.00. They told me in a contract I signed and an email that I would get my money back in 3 to 5 business days. I still have not received the money and they are ignoring my emails now. I can not get hold of anyone to talk to about this issue over the phone.

      Business Response

      Date: 05/07/2024

      Hi ****** - We are sincerely disappointed to hear that the funds still have not arrived and the delay has reached this point. We see that you have been in touch with the Member Support team over the past few months and that it was communicated that the funds were sent. We completely understand and share your frustration.

      Our team dug into this further and while the *** appeared to have been sent, It turns out there was a connectivity issue between our system and the bank which affected a few *** transfers on the backend. We have reached out to the bank to reissue your refund and we are keeping a close eye on it to ensure the transfer is successful. Again, we are so sorry for this delay and inconvenience. If you have further concerns, please connect with our Member Support team directly - they've already sent you an email and will continue to keep you updated.




    • Initial Complaint

      Date:01/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In Jan. 04, ****, I was sent a bill for my move out from common **** apartments. Even after cleaning the unit (306) I was still charged twice for cleaning fee for the amount of $200 and $150. The unit was left with absolutely no damages but was still charged for damage repainting. I am charged twice for garbage disposal and other fees. I would like to resolve this issue with common **** by adjusting/lowering the move out bill.

      Business Response

      Date: 01/10/2024

      Hi ********! Our team will be happy to assist with addressing your concerns. Please reach out to them by submitting a ticket through your Common Mobile App, or emailing ******************************* and they'll be happy to share additional details regarding your move-out charges. I've also flagged your concerns to a manager from your former home, and they'll begin to review your case as soon as possible. Thank you!

    • Initial Complaint

      Date:09/25/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm filing this complaint because I believe I was misled and misguided by Common Living. I found their service through an online search I conducted on CUNY, so I initially trusted them. I signed my contract and paid the arranged fees mid August and I arrived at Common Living at ************************************ in Brooklyn last August 25, 2023. During the "boarding process", I was misled by Common when they offered me a virtual visit to the unit with the excuse that there were not "in person" visits. I accepted a virtual visit because I trusted them and I signed the contract because of what I saw on the virtual visit. The virtual visit to the unit compared to the reality I found at my arrival was of a 360 degree difference. I have plenty of pictures to prove my claim. Some of the conditions I found in ******* St. were very dangerous to my physical and mental health. From old rotten food in the refrigerator and a stained couch in the common living area, to a roommate who did threaten me because I simply gently asked him to lower the ** volume. I believe Common misled and misguided me by making me believe that in exchange for my money and my commitment , I would enjoy a paradise of clean common areas and friendly roommates. They insisted on signing the contract giving me only 48 hours to read it, also making me believe that I could lose the opportunity to move in because there was a line of future tenants waiting. Not true. As I said, I moved to ******* on 8/25 and as is documented, I sent my first complaint and request for help 8/25. I have called maybe ***** times to the information line (very well trained employees who can makes you feel they care about your problem) and only one person took care of the problem and opened a case for a transfer to another unit. Since then, I have heard from several people from Common by phone and by email but no one has done anything to solve my problem. They just listened to me but no action has been taken, and I am still waiting for a transfer.

      Customer Answer

      Date: 10/19/2023

      Better Business Bureau:

      At this time, I have not been contacted by Common regarding complaint ID ********.

      Sincerely,

      ***************************

      Business Response

      Date: 01/11/2024

      Hi ******* - we apologize for the delay in reply here, as your outreach got lost with BBB. We appreciate you sharing your concerns through this review and raising this situation. We are disappointed to learn that your initial impressions of Common were so poor upon move-in. Our virtual tours are meant to add value to our prospective members as we understand that it may not always be possible to show up in person. We are sorry to hear that there was such a difference from when you arrived based on the condition your suitemates were keeping the unit. Further, it is disappointing for us to hear that while our team was in touch with you to provide transfer options, there was inconsistent communication. After reviewing your internal communications with our team, we did see that a manager from our team reached out to pick up next steps and discuss your transfer, but you ultimately never replied. Our team also attempted to get in touch to discuss formally ending your lease, but did not receive a reply. 

      At this time, your account has been moved to "Past" status with us due to the halt in communication, so everything is resolved internally, but we're sorry to hear that your interactions were anything less than stellar. We hope that you've found a fantastic place to call home, and that all is well with you! 

       


    • Initial Complaint

      Date:09/18/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Common has not been transparent or communicative about if and/or when the shared spaces are supposed to be cleaned or when shared goods are supposed to be delivered. Our suite has not received either service in over a month. I am requesting that Common level with its residents truthfully and implement accountability measures to ensure there are no future lapses in service.

      Customer Answer

      Date: 09/19/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *****************************



       

    • Initial Complaint

      Date:05/10/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my deep dissatisfaction with the services provided by Common, a property management company. I have had an unfortunate experience with Common that has caused significant damage to my health, nearly cost me my job, and left me with unresolved issues that they refuse to address.When I moved into their property, I was excited to be living in a shared living environment that had a positive reputation. Unfortunately, my experience with Common has been far from positive. Firstly, the roommates I was matched with don't respect the quiet hours, making it nearly impossible for me to get a proper night's sleep on a consistent basis. Suite mates are filming cooking shows in the kitchen until 11pm listening to music, having parties on the roof, and get togethers in the kitchen until midnight This has caused serious damage to my health and nearly cost me my job due to a lack of proper rest.Furthermore, I tried to reach out to Common's leasing team multiple times regarding other issues, but they didn't respond. In addition to this, the support panel they claim to offer doesn't work, leaving me with no way to resolve my issues.Finally, I asked them a simple question if I could bring a desk into my room, and they didn't respond. This is unacceptable for a property management company. It's been months since I moved in, and I am still left with unresolved issues, which has caused significant stress and anxiety.I believe Common has created uninhabitable properties and provided poor services to its customers. I an filing a complaint against Common and request immediate action be taken to resolve the issues I have faced.Thank you for your attention to this matter.

      Business Response

      Date: 05/10/2023

      Hi *******,

      Thank you so much for reaching out, and we're sorry to hear about the issues you've experienced in trying to get in touch with our team! 

      I've taken a look into your account and see that you only moved in a few weeks ago. Our replies are typically within 24 hours, so I was surprised to hear that you haven't received responses from our team and did a little digging. It turns out that you were emailing our leasing team, who only assists in your initial application phase! 

      Prior to your move-in, you should have received a welcome email you outlining all of the details on how-to contact Common (your Member Support team). This email includes instructions on how-to download our mobile app, contact our emergency team, and submit maintenance requests or general questions to Member Support. I can see from my end that the email was sent successfully, so I would encourage there for all of the guidance you need and, in the meantime, you can also email your Common Member Support team at ******************************* From there, our team will be happy to assist you with any questions or concerns you may have.

      I've flagged your concerns to the Manager who oversees your home, and they will ensure that a member of our support team gets in touch within the next business day. We look forward to supporting you throughout your time with Common, and hope you have a great rest of your week! 

      Best,
      Common Member Support

      Customer Answer

      Date: 05/16/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

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