Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I participated in Dmitry ********************'s coin auction called The New York Sale at: ****************************************************** customer number: ******** far I have paid for 3 Dmitry ******************** auctions: for the years 2022, 2023, 2024.For the 2022 auction I paid $36318. For the 2023 auction I paid 91290$. For the 2024 auction, I paid $4,620.But the coins are still in Dmitry ********************'s possession and he refuses to hand them over to me.The main problem occurred with the 2023 auction. From auctions 2022 and 2024 Dmitry ******************** at the beginning of our correspondence with him was ready to transfer the lots to my trustee in ********. But in the course of our correspondence and his recent messages, he refuses to transfer the lots from the 2022 and 2024 auctions. I insisted on Dmitry ******************** to transfer the won and paid lots from 3 auctions at once, so that from his side there was no deception and fraudulent actions in my direction. But the situation has reached an impasse. And all my attempts to appeal to his honesty and return my coins were unsuccessful.For full disclosure of the situation I want to draw your attention to the following.Most of the lots were paid through the Russian dealer, which was agreed and approved by *** ************************ ******************** introduced the Russian dealer as his partner in *******Payment for the lots was accepted by *** ********************* *** ******************** then decided to lend his partner the aforementioned funds at interest in order to generate additional ********** early 2024, the Russian dealer went bankrupt and was unable to repay the borrowed funds to *** ************************ ******************** decided to compensate the losses he incurred from the loan transactions at my **********. ******************** is now reneging on all payment arrangements with me and is demanding that the lots be ********** my opinion, *** ********************'s actions constitute the crime of fraud.

  Business Response

  Date: 11/09/2024

  Dear Better Business Bureau,

  
  Thank you for the opportunity to address this complaint and clarify *** *********** claims related to his transactions with my business, represented by The New York Sale. I respectfully request the immediate closure of this complaint, as it is unfounded and lacks substantiating evidence.

  
  Firstly, *** ********** complaint misrepresents critical facts, and BBB is not the first office he has approached. The issue has already been reviewed and resolved by the ****************************************************** (****) and their attorneys, the most regarded authorities in the coin trade. 

  
  While *** ********** payments for items purchased in 2022 and 2024 are in good standing, his 2023 purchases remain unpaid. Rather than adhering to established payment methods, *** ********* independently engaged *** ******** ******* in **************, ******, for cash payment without notifying or confirming with us, without proper invoicing or payment acceptance receipt at the time of the alleged transaction. Since my firm received no funds for the 2023 auction from either party, the items remain unpaid and in our possession.

  
  *** *******, who was never authorized to accept payments on my behalf, received cash without any supporting documentation, invoice, or receipt. As a result, no verifiable record exists of the alleged payment. Further, *** ******* has a known history of fraudulent financial issues. He is currently under criminal investigation in ****** for dealings, casting further doubt on the legitimacy of *** ********** claim. The notice of accepting the money from *** ********* was written about a month and a half after a criminal case was opened against him about 18 months after the exchange of funds supposedly happened.

  
  Our terms and conditions of sale, especially provision 5.5, clearly state that all bidders are directly responsible for lots won unless the auctioneer issues a written agreement otherwise, which doesn't exist in this case. Therefore, *** ********* remains responsible for paying the lots in question, with no documented agreement altering the auctions terms. Whatever claims for payment must be made directly to Mr ******* as we have nothing to do with their exchange. Terms and conditions of sale are attached herewith.

  
  Despite my previous efforts to explain the situation to *** ********* and my openness to deliver the items upon valid payment, he has since resorted to threats, including the potential involvement of law enforcement agencies, which I consider an attempt to apply undue pressure. On my attorney's advice, I indicated that I would consider placing the disputed items in escrow until the matter is resolved through appropriate legal channels.
  This dispute originates from *** ********** dealings within the ******************, and I have no involvement in those transactions. The items he committed to buying remain available upon direct payment to us.
  As per the terms of sales, the funds were supposed to be paid to me; he disregarded the terms of sales and paid an unauthorized by our party, which he should now take up the legal issues with *** ******** locally in **************

  
  I respectfully request that this baseless complaint be removed from my record, as it centers on *** ********** unauthorized dealings with an unrelated third party. No documentation supports his claims, and my business has received no payment for the 2023 items.

  
  Thank you for your attention to this matter. Should you require additional information, please do not hesitate to contact me.

  
  Sincerely,
  ****** ******

  Customer Answer

  Date: 11/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  In response to the objections presented by *** ********************* I would like to clarify the following.
  First of all. ******** ******* was introduced to me by *** ******************** as his business partner in *************** Since in the last few years there have been certain difficulties in transferring funds from ******, *** ******************** suggested that I make subsequent payments for the lots I won through *** ******* by means of cash in US dollars. *** ******* was to act on behalf of *** ******************** and in his interests, i.e. to be his agent in the ******************* I was completely satisfied with this settlement scheme because it really simplified the payment process. I was not aware of any arrangements between *** ******* and *** ******************** regarding *** ********************'s lending to *** ******** Their internal financial relationships did not and do not interest me. All of my obligations to *** ******************** were fulfilled in full. The fact that *** ******* went bankrupt and was unable to repay the money borrowed from *** ******************** is a financial risk of *** ******************** alone. The confirmation that ******** ******* was *** ********************'s agent and accepted money from me in payment for the lots won is *** ********* handwritten statement (attached in Russian and English).
  Secondly, no criminal proceedings have been initiated against *** ******* in ****** and no criminal prosecution is underway. *** ********************'s assertion to the contrary is his attempt to divert your attention from his illegal activities.
  Thirdly, confirmation that *** ******************** is misleading you is the fact that *** ******************** has not sent me any demands or appeals about the need to pay for any lots for 1.5 years. In addition, the confirmation of the existing agreement on the method of payment between *** ******************** and me is the correspondence between me and the employee of The New York Sale Dmitry ******************** Coins & Medals - ***** ****** about the acceptance by *** ******************** of my payment (message attached).
  Fourth, in order to restore justice I was really forced to apply to various organizations to call *** ******************** to account because the amount of money *** ******************** is trying to cheat me of is prohibitive for me. These actions do not give me any pleasure, but circumstances force me to apply to various organizations. I intend to make public all the facts of *** ********************'s criminal activity that are known to me. In particular, I intend to make a corresponding application to the *************************** about the non-payment of taxes by The New York Sale Dmitry ******************** Coins & Medals auction to the US budget. In support of my position I am ready to testify, to testify on a polygraph. And I suggest that *** ******************** undergo a similar procedure.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *********
  
  
  
  
   
  

  Business Response

  Date: 12/20/2024

  This correspondence is in response to *** ********** most recent statements. It appears there is a misunderstanding regarding our obligations to buyers. Our long-standing policy has always been that merchandise is released only upon receipt of full payment.

  Once payment is confirmed in our business account, the items are immediately released to the buyer.

  
  *** ********* claims to have made payment two years ago but has failed to provide any proof to substantiate this assertion. If such payment was indeed made, this matter could be promptly resolved with the presentation of evidence. It is unreasonable to assert payment was made while refusing to provide any supporting documentation.

  
  *** ********* has also threatened to involve law enforcement and the *** in this matter. I welcome such actions, as they would provide a definitive resolution to these unfounded and defamatory allegations.

  
  To reiterate, our policy is clear and simple: merchandise is released only after full payment has been received and verified. The prolonged absence of payment for nearly two years has caused substantial financial loss and operational setbacks to my business, as all corresponding property was settled with vendors long ago.

  
  Additionally, *** ********* has made multiple false statements and baseless allegations. It is also pertinent to note that *** ** *******, whom *** ********* has associated with this matter, has been sued and has a ruling against him in **************, ******* *** ********* has failed to disclose this relevant fact, which predates his recent filing with the Better Business Bureau (BBB).

  
  As previously stated, I recommend *** ********* pursue this matter in a court of law. It is important to note that U.S. courts do not tolerate frivolous lawsuits or bad-faith claims designed to harass, embarrass, or coerce others. Such actions appear to be the intent behind *** ********** ongoing false allegations across various forums.

  
  If *** ********* chooses to initiate legal proceedings, my legal counsel will be:

  
   ***** ******* ****
   ***************************************
   ******************
   ************
   **************************

  
  Finally, I request that *** ********* cease all further harassment. If he expects merchandise to be released, he must provide evidence of payment or pursue the matter legally.

  Customer Answer

  Date: 12/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   

  Having familiarized myself with another response of *** ********************* I have to state that all statements of *** ******************** are still far from reality and are an attempt to avoid responsibility.
  Confirmation that *** ******************** himself deviates from the rules of the auction is the fact that *** ******************** accepted from me payment for the won lots in cash and gave me coins from the auction ? 53 from 13.01.2021, without entering these transactions in the business account of the auction.
  I reiterate that there is no criminal prosecution against ******* in ******.
  In addition, I consider it necessary to inform you that *** ******************** is currently exerting unprecedented pressure on *** ******* to return the borrowed funds.
  In previous letters I have already pointed out that *** ******************** has not made a single request or demand for payment or repayment of the arisen debt from my side for the last several years, which would have been impossible if I had not fulfilled my obligations to the auction.
  In my opinion, all the answers of *** ******************** are reduced to a banal denial of obvious facts and are built on the principle of repeated repetition of what has been said before without providing convincing evidence.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *********